HireVue's assessment models will categorize its findings by evaluating "the content of your message, the meaning in your message, and the emotion you express." It assesses your emotional intelligence based on your choice of words, verbal and non-verbal cues, while rating how empathetic it thinks you are, whether you possess impulse control, strong non-defensive communication skills, negotiation skills, and persuasion skills. Remember, often when a person recalls a conflict situation, the emotions of the recalled event will manifest through non-verbal cues, such as narrowing your eyes, folding your arms, and furrowing your brow as you relate your story.

When delivering your answers, try not to be in the emotional state of that moment. Objectify the situation, exhibiting an emotionally mature perspective. Come across as grounded, confident, and stable, while not regressing into the emotion of that conflict when recalling it. If the example you've thought of doesn't allow you to remove yourself emotionally and observe it situationally, think of another.

Also, avoid trying to come across as a strong figure. Such posturing, such as holding your head high or folding your arms, could be interpreted as insecure, closed-off, unapproachable, hostile, or disinterested. So avoid such defensive behaviors, posturing, or movements. True strength comes from within and is best relayed when coming across as confident and relaxed. Practice being in the emotional state you want to convey. You want your answer to resonate with authentic sincerity.

"A few months ago, I walked by the conference room and heard raised voices from behind the door. I listened for a moment and recognized the voices of two of my peers. So I poked my head in. They paused and filled me in on the cause of the conflict between them and were both visibly upset. After hearing them out, it was clear this was a communication problem and nothing more, as they were both saying the same thing from different perspectives. So I challenged them with some communication tactics. I got them each to allow the other person to speak without interruption of any kind. If one of them so much as rolled their eyes, we started over. Then I got them each to mirror each other, so they were in fact heard, and the opportunity was provided for clarification. I then mirrored them both and revealed they were both saying the same thing. I suggested that this conflict couldn't have possibly been sparked by agreeing with each other. Rather, their communication was flawed. I injected some work-appropriate humor into the situation, got them both laughing, and soon they were shaking hands."