KPMG Mock Interview
Practice 35 KPMG interview questions covering audit scenarios, business acumen, and client service excellence.
Question 17 of 35
How would you describe your relationship with your customers or clients?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question aims to evaluate your customer service skills. Share your approach to building and maintaining strong customer and client relationships and the value you place on them. Share your strategy for strengthening those relationships and your ability to maintain their brand loyalty. Discuss how you nurture them while ensuring they feel valued. Focus on the customer experience delivered through your interactions with your clientele and your team. This will help them assess how well you'll fit into the culture of their brand.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"My customer and client relationships are open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the organization, better."
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I value that my customers feel valued. Customers are more willing to return to a firm that not only provides them with appropriate services but makes them feel welcomed and valued as an individual. It is not just about the current sale but you should always be trying to make long-lasting customer relationships.
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Happy customers truly are the heart of any thriving business. You can use this question as an opportunity to talk about how you show customers they're valuable and what those lasting, positive relationships look like. Do you make it a point to provide highly-responsive service or treat them like you would want to be treated? Are your customer relationships open, honest, authentic, or transparent? It's important to use words that help the interviewer visualize how you build strong relationships through purposeful, customer-centered action.
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