KPMG Mock Interview
Practice 35 KPMG interview questions covering audit scenarios, business acumen, and client service excellence.
Question 2 of 35
At KPMG we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The interviewer is trying to evaluate your commitment to customer service, and how well suited you are to this role. Just because you have a background in customer service doesn't necessarily mean you deliver an exemplary customer-centric experience. Those who are committed to their customers often must be able to innovate and be able to think independently and out of the box. The most important part of any customer experience is the grand finale. How the customer leaves at the end of any customer experience is what they take with them. That exit moment is the make it or break it moment to brand loyalty. How well you fit into the culture of their brand, and how well you deliver that grand finale experience, is what you want to convey. So offer an example of where you've gone above and beyond.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"One example I can give is when one of my larger clients went through a corporate restructuring last year. I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"With each new client that I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can. I believe this is because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business' most significant needs."
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