50 ADP Interview Questions & Answers
Table of Contents
Every interview is unique, not only because of the personality and goals of the person interviewing you, but more so due to the nature of the company, their brand identity, and their culture. So, entering into an ADP interview, you should not only be prepared to present yourself professionally, but you should be ready to bring your personality to the table as well. ADP celebrates diversity, equality, and inclusion, like so many other do industries today. However, diversity can mean many things. Every person is unique, and the more unique of a person you are, the more you have to contribute to their diverse workforce. So be ready to showcase your personality and bring your whole self to the interview.
It also holds value to look at your interview from your interviewer’s perspective. You are looking for gainful employment, but you shouldn’t just assume they are desperate to hire anyone who seems qualified to do the work. More importantly, they are looking for someone who they can trust to represent their company according to their values. Any manager or leader in a company has taken ownership of their part in the company’s success. They’ve participated in building something, and now they are looking to continue to build upon their ideal teams. This is important to consider when preparing for an interview.
So the only way to identify the answers to the questions they are asking, and why they are asking them, is to research ADP and find out what they are all about. You’ll find they are much more than a technology company that caters to HR and Payroll software. Self actualize yourself in this role by starting your onboarding process before your interview. Learn everything you can about ADP. This will help you focus your answers on what matters, and help you set clear goals in what you want to communicate.
Accomplishment
1. Tell me about yourself. What makes you unique?
What to Avoid
ADP celebrates the diversity of their teams, and welcomes varying perspectives, and individuals who are prepared to bring their "whole selves" to work. So, this introductory question sets out to start your interview on the right foot. Not only are they interested in who you are as a professional, but according to their values, they are also interested in what makes you unique as a person. So feel free to be transparent and let your personality shine.
Written by Kevin Downey on May 16th, 2022
What You Need to Know
One of ADP's culture statements is "Uniquely you. We know that it's our people who make the difference, for our company and for companies around the globe. Sharing ideas and perspectives helps us and our clients to be better, and we like to think that makes the world a better place." So
Written by Kevin Downey on May 16th, 2022
Experienced Example
"Well, I am a people person at heart, which is why I pursued my career in human resources. I feel passionate that a person should love their job, their career, and their work. So many of our hours spent at work, and we should make that time count. I did the best I could with my current employer, but there are certain approaches to how my current company conducts business that isn't in line with my values, and I decided to start pursuing opportunities elsewhere in an environment that feels like more of a good fit for me. I am not looking for any job, anywhere, but for a company where I would feel proud to work, and ADP feels like the right fit for me. Thank you for meeting with me today."
Written by Kevin Downey on May 16th, 2022
Behavioral
2. What is your greatest strength?
Why the Interviewer Asks This Question
As an industry-leading HCM company that has contributed to transformative innovation in the HR industry, ADP seeks to stay at the top of the industry. That means hiring top talent who are aware of their strengths and the value that they can add to the organization.
Written by Rachel Hills on November 13th, 2022
How to Answer
Demonstrate your self-awareness by pointing out a strength that you've honed over the years. Discuss a skill that is directly relevant to the role to which you're applying. Having a tangible example will strengthen your answer.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I am an outside-the-box thinker and love creative solutions. I thrive on being given a problem with no apparent solution and being given the opportunity to dive into the issue, understand the ins and outs, what system is currently in place, and, if there is none, build that process from the ground up. I love collaborating with others in these situations but am just as happy to problem solve independently."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I have been told by previous supervisors that I take the initiative in my work. I proactively work to sort out problems when they arise and work effectively in a team when necessary to fix an issue. During an end-of-year review with my boss last year, she commented on how much she appreciates the initiative and leadership I show when a stressful situation pops up."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"My colleagues often comment on my communication skills. They appreciate that I'm true to my word and follow up with any questions if I'm not sure about something. I'm not afraid to ask clarifying questions and discuss the next steps and deadlines to make sure everyone is on the same page."
Written by Jaymie Payne on November 13th, 2022
Behavioral
3. At ADP we like to recognize our most dedicated employees. How do you like to be recognized for your accomplishments?
Why the Interviewer Asks This Question
We all like to be recognized in some way for our accomplishments in the workplace. Whatever type of recognition you prefer, your answer to this question will give your interviewer a better idea of your work ethic and how ADP can best support you.
Written by Elisabeth Walter
How to Answer
Share with the interviewer how you would like to be known for your hard work at ADP. This might be through gifts, financial perks, public recognition, kind words, title recognition, or something else completely.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I value kind words, and when someone takes the time to send me a handwritten note or email. I also appreciate public recognition, like a shout-out on a team call or a blurb in a team newsletter. I also appreciate it when someone asks me to teach someone else something. I think that's the highest form of flattery and recognition!"
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I am motivated by knowing something about the end customer and being able to relate to them as a person. A personal touch is always helpful for me. In addition, at my previous company, management incentivized employees through the benefits program. I also found this to be motivating!"
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is being noticed."
Written by Jaymie Payne on November 13th, 2022
Behavioral
4. If ADP hired you today, what would you accomplish first?
Why the Interviewer Asks This Question
Your interviewer wants to know that you will proactively respond to challenges right off the bat and will be ready to hit the ground running. Interviewing and onboarding is a costly, time-consuming process, meaning that hiring managers oftentimes want team members to be able to make positive contributions right away!
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be a successful candidate with ADP.
Written by Elisabeth Walter
How to Answer
The first step to answering this question effectively is making sure you understand the ins and outs of the position description. Focus on one of the job duties included here, and then think of a few concrete steps you will take to perform this duty effectively. You might bring up previous projects you successfully worked on that relate to this duty or skill. Above all, demonstrate to your interviewer that you are ready to dive right into your responsibilities!
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"My main objective would be to absorb and learn as much as possible in my first thirty days. I want to take in as much as I can so that I can better understand my role and responsibilities, then I would work on creating monthly and quarterly goals for myself that allowed me to hit production/sales KPIs and to continue my professional growth and development."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I plan to make an impact as soon as possible at ADP. I've already researched this position and have all the requisite skills outlined in the position description, along with proficiency in other relevant skills that I think would be useful in developing the (XYZ) project at ADP. As you can tell, I'm incredibly eager to get started, which is why I have created a 90-day impact plan that I would like to share with you. I'd love to have your input on any additional actions that I haven't included that I could take in the first week to be successful in this role."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPIs after 120 days. If I were hired today, my goal would be to exceed my KPIs after the first 90 days. I plan to make a positive impact very quickly."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"A payroll specialist is responsible for processing the payroll and keeping the employee database updated with respect to salary and pay, so my first objective would be to adapt quickly to the position and know the management of systems and regulations that affect the payroll."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! Learning the payroll software, procedures, and regulations should definitely be a top priority when you're first hired. You might also talk about sitting down with your new manager to find out what their expectations are for you, in addition to introducing yourself to your new colleagues. Good job!
Behavioral
5. Tell me about your greatest work-related accomplishment.
Why the Interviewer Asks This Question
Asking about your most significant accomplishment allows the interviewer to dive more deeply into your professional background. It also gives the interviewer the opportunity to learn more about your personality, how you like to be motivated, and what you value personally and professionally.
Written by Elisabeth Walter
How to Answer
It is okay to brag a little bit when answering this question. Demonstrate that you are proud of yourself and your career accomplishments and that you would take this same sense of pride in your work to a new role with ADP. Point to a specific, relevant example that highlights the impact you made on a project.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"The greatest accomplishment in my career was graduating college as an honor student while still working full time in a related field. I graduated at the top of my class while receiving high-performance reviews at my job. This accomplishment showed me that I could dedicate myself to my career and education while reaching the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."
Written by Elisabeth Walter
1st Answer Example
"My greatest work-related accomplishment was the management promotion I received at Gusto after just one year. I worked very hard for that promotion and was so happy when my work and dedication were rewarded. It kick-started my career."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I previously worked for an RPO and was very client-facing. I was a contract HR generalist, handling payroll, timekeeping, recruitment management ATS and benefits administration. Each quarter, my manager would work with my client to gather feedback on my performance, and I always received a superior rating on customer service, communication skills, responsiveness, and accuracy of my work."
Written by Jaymie Payne on November 13th, 2022
Behavioral
6. Tell me about a difficult workplace goal you set. What steps did you take to achieve that goal?
Why the Interviewer Asks This Question
Setting goals for yourself (and taking the steps necessary to achieve them) shows that you are serious about your personal and professional growth. This question is your opportunity to emphasize your motivation and ability to see a goal through from the planning stages to actually achieving it.
Written by Elisabeth Walter
How to Answer
Demonstrate that you are willing to put in the hours and the effort to achieve your goal. Discuss with the interviewer two to three steps you took to help you get closer to that challenging goal. Be sure to highlight the results to show you made it!
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"Since I do not have any formal work experience, I'll give you an example relating to my education. In my senior year of college, I set a goal to graduate with a grade point average of 4.0 on a scale of 4.0. I knew this would be a tough goal to achieve, and I also knew I would need a plan to achieve this goal. At the start of the year, I mapped out what classes I would take, and as I received the syllabus, I built a road map and used a planner to color code assignment deadlines and milestones. I planned "distraction-free" periods where I could study in quiet and get my work done without receiving texts or being distracted by my roommate. I set short and long-term goals and celebrated the milestones and achievements along the way. I think my planning and dedication to sticking to the plan helped me succeed in graduating with a 4.0 and honors!"
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I took it upon myself to pursue my master's part-time while working full-time at my previous position. Working towards my master's had been a goal of mine for a long time, and it was also something that my boss had encouraged me to do for my own professional growth. While it was challenging to balance different responsibilities, I learned so much through this experience and was proud of myself for accomplishing this goal. The scope of my responsibilities increased vastly after this as I was able to tackle more challenging work."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I set a goal to be promoted to manager of the tech team at my current company. I knew it would take time since I was only working in a fill-in lead position. I studied outside of work to learn more about the systems we worked with. I also let my manager know that I wanted to take on more responsibility. Within two years I was promoted to Systems Manager."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"I set a difficult workplace goal: getting my PCP certification while working full-time. It was really hard to balance school and also working full-time while still having a life outside of work. But it has really helped me with my career growth."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
This is a great goal to share with the interviewer. If you can, share what steps you took to achieve this goal. Did you block off time each day to study? Did you work during the day and do coursework at night? Those kinds of details will help highlight your time management and goal-planning abilities.
Behavioral
7. How do you prioritize multiple projects when they all seem equally important?
Why the Interviewer Asks This Question
Prioritizing is a skill that requires practice. Your ability to do so effectively will impact the quality of your work and how much you're able to get done. Hiring managers want to make sure you have the skillset in place to effectively differentiate the important from the not so important.
Written by Elisabeth Walter
How to Answer
There are many approaches you can take to prioritizing multiple projects. Here are some suggestions:
1) Make a list. By thinking through and writing down each item that needs to be completed, you can see it on paper.
2) Mark what is urgent or essential. Take into account deadlines and meetings.
3) Order each task based on effort and estimated value. Considering due dates and how long it will take to do each item (also considering how much time you have).
While answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen and when. The better you can prioritize, the more productive you will be, making you an asset to ADP!
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I make lists of things that need to be done and what priority they are. I have a color-coding system in Sheets that I utilize when making my lists. I have weekly touchpoints with my manager for accountability and recalibration of the current priorities. I also collaborate with peers to share best practices and ensure we're all being as effective as we can be with templates and documents, etc."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"My job is fast-paced, and it's not uncommon to have multiple projects with conflicting priority levels. Typically, I plan my week out and create time blocks to ensure I have time to do certain tasks without interruption. As soon as I feel overwhelmed or fall behind, I meet with my manager to communicate my concerns. We discuss the current projects, and I get their feedback on priority and see if other team members can support some of the work."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed but I am also aware that these times will require an additional commitment of hours from me. Never have I underdelivered on a deadline."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"In payroll, it seems many things are equally important especially if they all have deadlines. However, being organized and being on top of things is really important. Knowing what to prioritize helps me succeed."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
Excellent!
Behavioral
8. How have your previous employers earned your loyalty?
Why the Interviewer Asks This Question
This direct behavioral question is self-evident in what they're looking to learn. It will clue them into what your partnership with them would look like, as well as what might motivate you in this environment.
Written by Kevin Downey on May 16th, 2022
How to Answer
Take a few minutes to walk the interviewer through your work history, highlighting the most relevant positions you've held and the relevant skills you've gained. Recognize with gratitude the periods of your work history that contributed most to your career growth, goals, and objectives. Display a desire for continued career growth and workplace loyalty. Discuss your desire to work long term in your next position, while hoping to reap the rewards of such a relationship.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"I value when leaders respect their employees and give them a voice. It's important that leaders are open to feedback and ideas, and that fosters a culture of trust and respect, ultimately building loyalty as well. I also find I'm loyal to those with a positive attitude and who are people-centric, genuinely caring for their team members."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"The last department I worked in devoted the time and resources to build on trust. I consider myself an ethical person with a lot of integrity. So I'm interested in partnerships that embrace and practice those same values. Practice what you preach and make me proud of that partnership. If I can tell people what I do with a badge of honor, you've earned my loyalty. That's the way it was, and that's what I hope to find as I usher in the next chapter of my career."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"The same as everybody. Treating me with respect and integrity, and recognizing and rewarding my contributions. In my last position, my team leaders did that. They checked in with me on how I was doing regularly and invested in building relationships with every member of the team. I was recognized for my achievements and compensated for them as well."
Written by Jaymie Payne on November 13th, 2022
Behavioral
9. What is your greatest weakness?
Why the Interviewer Asks This Question
This common interview question is an opportunity to demonstrate your self-insight. Interviewers ask this question to learn more about your self-awareness and ability to reflect on room for personal improvement. Further, it might even be an opportunity to screen out candidates who may actually have a 'make-or-break' weakness when it comes to doing your job effectively.
Written by Elisabeth Walter
How to Answer
Pick a weakness that is not a core skill for this position. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human, and all have weaknesses, so don't be afraid to share yours!
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I believe I could improve in some technical skills including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Written by Elisabeth Walter
1st Answer Example
"I've been working on finding my voice when meeting with upper-level management. While I know the ideas I bring to the table are valuable, I've always been anxious when it comes to engaging people when the power dynamics are not in my favor. So, I have been working on growing my confidence when pitching ideas in these meetings. This has been my primary area of focus for improvement in the last few months, and one of my colleagues even recently commented that he had noticed a difference in the frequency of my contributions."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"Sometimes, I struggle to say no to taking on additional tasks when my plate is already full. I'm a team player, love to help others, and like to be seen as someone reliable, so I'm inclined to say yes when others need help. I'm working on being more honest with myself about what I can accomplish in my forty-hour week and limiting how many extra projects or tasks I take on."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"Personally, my biggest weakness is not asking questions. I have run into many situations either at school or in my internship where I find myself not quite sure about something. Rather than asking a question because it seems 'stupid' or 'already known', I end up putting myself behind and never understanding fully. To combat this, I always think of questions I have and write them down, then figure out the appropriate person to ask. Never feel that asking questions is a bad thing; it shows you are engaged in what you are doing and are curious to learn more."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You do a great job of identifying a tangible growth area, along with providing specific examples of what you're doing to improve in this area. My only suggestion for strengthening your response is to change the last sentence to "I" statements rather than using the "you" pronoun. Using "I" statements illustrates a level of confidence, while also showing that you're taking ownership for your response.
Behavioral
10. ADP is one of most well-known payroll services companies in the world. Why should we hire you over another candidate?
Why the Interviewer Asks This Question
What the interviewer is getting at is 'What makes you stand out?' Because ADP is a giant corporation, you can bet that they receive hundreds of resumes when they post a job opening. This means that you will have to differentiate yourself as an applicant and articulate that well in an interview.
Written by Elisabeth Walter
How to Answer
This is the time to sell yourself! Think of your top three greatest strengths, and try to tie those into the qualities outlined by ADP in their job description.
Maybe you are innately positive and can cheer others up when they are having a bad day. Perhaps you are an expert in dispute resolution. Write down a few examples of the most influential personal skills that come to mind. If you're not sure where to start, review your resume, paying close attention to your accomplishments. Think about the qualities that propel you to excel on a regular basis.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I am entering the workforce with a fresh perspective. I am eager to find meaningful work and contribute my knowledge from my formal education to a reputable company. I'm passionate about helping others and feel that I would be a perfect fit because of my alignment with your core values of integrity, excellence in service, and innovation."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I have over a dozen years of experience in the human capital management industry. I have a proven track record of success there and will bring that knowledge with me. I also offer creative solutions on how to position your department against the competition and ideas that will help elevate your business to the next level."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I see in your job description that you are looking for a candidate with strong personal drive and exceptional people skills. In my current position, I was nominated three times for the customer service award. I never give up when it comes to ensuring the satisfaction of my clients. If you gave me this opportunity, I would bring these exceptional customer service skills to work for you."
Written by Jaymie Payne on November 13th, 2022
Behavioral
11. Tell me one good thing and one bad thing your previous boss might say about you.
Why the Interviewer Asks This Question
This question reveals how you handle stress at the moment. Many who've had this question posed to them wonder if their interviewer already conversed with their previous employer.
Written by Kevin Downey on May 16th, 2022
How to Answer
There is no need to feel nervous about this question. Answer with confidence, and stay on course with what you'd offer and contribute. Consider incorporating some of their keywords into what you share, such as integrity, collective passion, and innovation.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"I think my professor would say I'm very detail oriented and always submit high-quality work. By the same token, he would also probably say I'm a perfectionist and that slows me down sometimes or causes me to lose focus on what is important."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"They'd tell you I'm hard on myself, and that when I made mistakes, it would throw off my game so much that I'd trip over my own feet, but I've overcome this. They'd also say I am their clutch player and their most reliable go-getter."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"They'd inform you of my habit of going above and beyond, and that I view the basics of my job as putting my all in, doing my best to anticipate the needs of my superiors, and doing everything I can to make their job easier. Basically, I'm always managing up in the best definition of what that means. With that, as far as my flaws, they'd tell you I'm eager to learn from my mistakes and grow and take responsibility for my actions to the extreme. So my supervisor would say I'm the only person who'll ever throw me under the bus, and that I am honest to a fault."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"One good thing my boss would say about me is that I am smart and one bad thing would probably say about me is that I should speak up more whenever I need help rather than always trying to figure things out on my own."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
You're off to a great start! This is a great opportunity to sell yourself, so be sure to take full advantage of it. If you can, spend a little more time on the positive attribute and use this time to highlight a skill or quality that the interviewer at ADP will find valuable. The second part of your answer is good. Consider closing with ways you're overcoming that area of development.
Behavioral
12. What skills would you like to improve upon?
Why the Interviewer Asks This Question
This question aims to answer whether you've set goals for your self-development and have a "can-do" attitude. Having a can-do attitude requires stepping outside of one's comfort zone. A willingness to step outside of one's comfort zone exhibits a drive for growth, adaptability, and flexibility.
Written by Kevin Downey on May 16th, 2022
How to Answer
You've performed your research on the company, now it's time to perform research on yourself. Go through any self-evaluations you've composed, as well as any useful comments from your previous performance reviews. Make a list that would reflect positively on you, and align those points with your career goals.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"I have a formal educational foundation of knowledge of the payroll and HR industry; however, I would like to learn more about ADP-specific technology and platforms. I have had a brief bit of exposure to your ATS but I know there are several more like ADP TotalSource(R), ADP Workforce Now(R) and ADP SmartCompliance(R) that I would be excited to learn and be able to support related projects."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I guess feeling more comfortable in making informed, calculated risks. I can be failure averse, at times. I pride myself on my track record of success and going above and beyond. So risking failure, even though I know I'd learn from my mistakes and grow.... taking that kind of risk scares me. So I guess I'd work on that, instead of second guessing myself and taking the safer route."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"I'd say continuing to improve upon and expanding the sphere of my comfort zone. I try to make a habit of this, but it's often too easy to get wrapped up in the status quo. I manage my stress pretty well, but most people wouldn't choose to invite stress into their lives. It's so much easier to cruise along and do what you do well. So I guess feeling more comfortable in stepping outside of my comfort zone is what I'd work on."
Written by Jaymie Payne on November 13th, 2022
Behavioral
13. What are the first three things you do when joining a new team?
Why the Interviewer Asks This Question
Some enter a new work environment with a go-getter attitude, excited to prove themselves and deliver on their claims. However, coming in ready to reinvent the wheel before building relationships and understanding what those who came before you have built and why will only result in self-defeat. This question is geared to see how you would approach this situation.
Written by Kevin Downey on May 16th, 2022
How to Answer
Familiarize yourself with the 30/60/90 rule: The first month of a new hire's 90-day probation period should focus on familiarizing themselves with the team, company, products/services, clients, etc. Month two should be spent studying current processes and procedures, and identifying strengths and weaknesses. In the last month, that hire should be well-grounded in the role and capable of identifying growth opportunities. Past the 90-day mark is considered an acceptable time to implement innovation.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"When joining a new team, whether it's a project in class or when I volunteer in the community, I always introduce myself with a smile and positive attitude. I take time to get to know everyone and understand the culture of the group. I also focus on understanding my role and responsibilities among the team."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"It would take as long as it would take me to build working relationships and build trust with the other members of the team. I'd learn how everything works, learn all the systems and processes, and learn all the rules before innovating. That takes working hard, side by side with the rest of the team, tapping into every resource, and building from there. So that would fall somewhere in the first 90 days."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"I hope to make a difference in any way I can. Whether the positive impact I make is incremental or grand in scale depends on the opportunities that are presented to me. But all in all, with gratitude for the opportunity, the first thing I'd do is build relationships and trust with my coworkers and those I'd be working with. I'd learn the ropes from as many perspectives as possible because everyone has a unique perspective and tricks of the trade to share. Once I'd get past that point, I'd develop systems to deliver both quality and quantity, and then evaluate if those could be of use to others in the department. Primarily, it is my aim to continue to do the good work, and make myself, and my superiors, proud."
Written by Jaymie Payne on November 13th, 2022
Behavioral
14. Tell me about a time when you used your own judgement, and the result was not successful.
Why the Interviewer Asks This Question
Interviewers want to know that they can trust you and that you can trust your own judgment. While some degree of failure is inevitable when you're challenging yourself, it's all about how you respond to that perceived failure. Following through with your responsibilities is the bottom line, but sometimes you encounter situations where it's just not possible. Think of this question as a more specific version of the common 'what is your greatest weakness?' It's an opportunity to demonstrate self-awareness, humility, and motivation to improve.
Written by Elisabeth Walter
How to Answer
Perhaps your manager asked you to do something without providing the proper instructions, and you were left to figure things out on your own. Maybe your co-worker called in sick during a crucial deadline, and you had to scramble to cover for them while maintaining your workload. When you explain the situation, focus on what you did to ensure the best results, even if the outcome was sub-par. Then emphasize what you learned from the experience and how it has helped you to improve as a professional.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"My mentor had once sent me an email with instructions on a project, and though there were areas I felt uncertain of the directions, I didn't want to bother my mentor, and I was in a hurry to complete my work before my vacation. I assumed I knew what my mentor was asking, completed the project, and turned it in. I had grossly misunderstood the directions, and the day before my vacation, I had to redo the entire thing. I realized that I made a mistake by assuming when I had questions, and I should have taken the time upfront to be sure I understood the expectations before starting the project. In an effort to save time, I took a shortcut that ended up costing me more time, ironically. That lesson has stuck with me, and I know it's better to ask questions and seek to understand than make a mistake and have to do the work over again."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I once misinterpreted a key figure and takeaway in a sales report that I was presenting to management. One of the executives pointed it out. Although I was initially embarrassed, I took ownership of my error and promised to update it on the report and send it back to all of the executives after the meeting. I've learned to not only take ownership of any errors in judgment I have but also to avoid these lapses in the first place by maintaining keen attention to detail."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I was working on a presentation with a co-worker, and his wife ended up in emergency surgery. I worked 14-hour days to make sure the presentation was complete, but I was in such a hurry I made some errors that reflected poorly on us. The client was not pleased. I learned that even in emergency situations, you always need to double-check your work and get someone else to review it as well."
Written by Jaymie Payne on November 13th, 2022
Behavioral
15. Tell me about a time you had to learn a new task. How did you go about learning it?
Why the Interviewer Asks This Question
Much of what you will learn at ADP will be self-taught, or on-the-job training. Show the interviewer that you are an intellectually curious individual with a full understanding of how you most effectively learn.
Written by Elisabeth Walter
How to Answer
Think of an example from school or work when you had to learn a new skill. It could have been a challenging course in school that required you to think outside of the box. Maybe you needed to learn a task on-the-job that stretched you beyond your typical realm of thinking.
Start by addressing how you learned the topic. Perhaps you went to study groups to interact with other students. Maybe you reviewed it independently. Or, possibly learning this new task required a more hands-on approach. Think about how you adapted to the new material and what helped you learn in the process.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I am a self-helper and am passionate about learning, so anytime I have a question or want to learn something new, I seek out videos or articles to learn. I also have a robust network on LinkedIn, so I seek out industry experts to ask questions and explore different topics with. I'm not afraid to ask for help though, so if I've not been able to self-help, I will seek out a peer or leader to get assistance."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I recently learned the ins and outs of SEO through an online course sponsored by my previous company. It was a 50-hour course that dove into the key principles of SEO and how we can incorporate its most important tenets into our digital marketing practices. I noticed that our competitors used SEO, so I researched the course and created a proposal for my boss. She accepted my proposal, and my team took the course together. This new skill has deepened our understanding of the industry and made us a better competitor."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"Last month our company introduced a completely new client management software program. I am quite tech-savvy, but this program was very robust, even for me. I found a few tutorials online and started to teach myself the program after work. I wanted to have a head start before we had our in-office training."
Written by Jaymie Payne on November 13th, 2022
Behavioral
16. Tell me about a significant contribution you made in your current position.
Why the Interviewer Asks This Question
The interviewer wants to know that you aim to make significant contributions to your employer. If ADP didn't hire the best, they wouldn't BE the best!
Written by Elisabeth Walter
How to Answer
Show the interviewer what you are capable of contributing to ADP. Examples to share might include building relationships with your team to solve problems, increasing sales on your team, or bringing a new idea to the table that helped to move a project along. Keep in mind that numbers and percentages speak volumes.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"My biggest contribution to the university was my creativity. I often volunteered to lead committees and group projects and often had to build the strategy from the ground up. I was creative when it came to fundraising and planning campus engagement events and I love collaborating with others to come up with new, innovative ideas."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"In my last position, I would say my greatest contribution was reliability. I was there for three years and only had three unplanned absences due to illness. My manager and team members knew they could count on me to be at work every day and deliver on my commitments. My clients had the same reassurance because I was always at scheduled meetings and always available at work when I was supposed to be. I would bring this same level of commitment and reliability to ADP."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"When I was working in the inside sales department with my last company, I led the team in most of the KPIs. My most significant contribution was closing out 2016 at 145% to target with minimal client turnover."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"In my previous position, myself and another team member were assigned the Spanish request as there were many escalations due to communication barriers. I started to reach out to the clients by phone and email and created a relationship with the DOS as well as with the client. This allowed them to have a contact person and be able to address any issues before being escalated. After a few months, we saw the change where we only have 1 or two a month vs a few a week. Later the company decided to move all interaction with the South American team to Spain as the company was evolving."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Wow! This is a great example of a contribution that you made within your last company. It emphasizes a valuable skill that you have (and that many others don't have) - being bilingual. It also shows that you are proactive and customer-focused. In addition, your reply clearly explains how your actions benefited the company and its customers. Great job!
Behavioral
17. If hired, what are the top skills you will bring to ADP?
Why the Interviewer Asks This Question
You have likely gained many valuable skills in your career, and your interviewer wants to hear about the skills that will be most relevant to a role with ADP. This question is a chance to demonstrate that you are well-versed in the position description and what will be expected of you in this new role. It's also an opportunity to demonstrate strong self-insight.
Written by Elisabeth Walter
How to Answer
Read through ADP's job description and familiarize yourself with the essential skills they are looking for, in their successful candidate. Once you understand the skills and qualities they are seeking, you will know which skills are best shared with the interviewer.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"The top skills I bring are my ability to build and maintain relationships and communication skills. I am very extroverted and have been very involved in my community over the years. This has required me to have the skills to build trust and establish a relationship and then also nurture and maintain that relationship. I'm a genuine person, always taking a true interest in others and how I can best support them. I'm level-headed and have the ability to remain objective, even in trying situations. I think these skills will translate well into the customer service side of ADP."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"The top skills I will bring to this role with ADP are a strong background in HR, keen attention to detail, and a diligent work ethic. These are the traits that helped me to thrive in my last role with (XYZ) company, and I'm confident that they will help me to succeed in this new role with ADP, too."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I see that you are seeking someone who is collaborative, tech-savvy, and a strong cold caller. I would say that the top skills I bring are my motivation, my ability to be a leader in a team environment, and also my healthy competitive nature. I am motivated and positive, and I strive to keep morale high, even when faced with challenges and disappointments."
Written by Jaymie Payne on November 13th, 2022
Behavioral
18. Tell me about an ethical dilemma you faced in the workplace and how you handled it.
Why the Interviewer Asks This Question
Integrity is listed as one of ADP's core values. This question allows the interviewer to discover more about your character. It's not uncommon for ethical dilemmas in the workplace to come up from time to time, so speak openly about any relevant experiences you've had. Think carefully about your answer, as it will leave a strong impression.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Demonstrate your ability to follow a company policy for this type of issue and your commitment to honesty, integrity, and loyalty to your organization. Show examples of how you've "done the right thing," even when it may have cost you personally or professionally. Demonstrate how you bring honesty and fairness to the team and how you have been a good role model to others.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"In school, I realized there was an error with the grading system, and I received perfect scores prior to submitting the assignment. I could have kept quiet and continued to receive those grades for work I didn't complete, but I knew that was not the right thing to do. I made my professor aware, and he thanked me for my honesty because it appeared that the error was widespread and happening to several other students."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"When I worked in the office at my last job, we had a strict policy against taking office supplies. I had a coworker who took home several items like paper, printer ink, staples, etc. I reminded her that the company that a strict policy regarding taking home office supplies, which could result in a write-up or termination. She put the items back, but I witnessed her doing the same thing a week later. I notified my manager of the situation, including the first time that I reminded her that it was against company policy. It's never an ideal situation to turn in a fellow coworker, but it's important to speak up and do that right thing, even when it's difficult or uncomfortable."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I once had a manager that would berate other employees, and, on several occasions, I witnessed them cursing and yelling at my coworkers. It was a tough situation because normally, I would confront the person I believed was acting inappropriately. However, I was afraid of retaliation. It just so happened that our company's annual code of conduct training came out, and it listed specific steps for reporting this type of behavior. I was able to report the incidents to the corporate employee line anonymously, which allowed me to speak up without fear of my personal information being shared and my manager retaliating against me. After investigating the matter, the company took swift action, and I felt assured that I did the right thing by speaking up for others."
Written by Jaymie Payne on November 13th, 2022
Behavioral
19. Culture fit is really important to us at ADP. How would you describe your workplace personality?
Why the Interviewer Asks This Question
Your workplace personality and how you fit in with the ADP culture are important to hiring managers. A negative culture will significantly influence employee productivity and turnover. Ignoring 'fit' can be a very costly mistake for a company.
Written by Elisabeth Walter
How to Answer
It is essential for you to clearly outline to the interviewer what motivates you, what your communication style is, as well as a few other factors that could best describe your character. Keep in mind ADP's company motto of "Always Designing for People" and #workhappy, and think of what traits you bring that fit into the existing company culture.
Here are a few things that potential employers like to hear:
- I show up and perform, no matter what.
- I apply my core values to everything that I do.
- I consistently submit quality work.
- I am a positive person to be around.
- I happily collaborate with my coworkers to successfully work towards a greater goal.
- I apply discipline to my work and encourage the same of my co-workers.
Employers highly regard those who take accountability, can self-motivated, and are highly collaborative.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I was doing some research on Comparably and noticed that ADP has an A+ rating for company culture. In reading reviews, it looks like collaboration is the biggest area of praise for the company and that is also very important to me. I believe in working together to promote innovation and diverse ideas, so I think I would be a great fit in this area. I get along easily with others and value and respect the opinions of everyone I work with."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I enjoy working with a team, but I am also able to self-manage and don't need a lot of supervision to excel. I enjoyed working with my last team because it was a transparent, feedback-driven environment. We all worked professionally together, but had a good balance of fun and laughed a lot."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I consider myself to be a people-person by nature, meaning that I thrive in a team-based environment and feel most creative when collaborating with others. I would describe my workplace personality as social, encouraging, and upbeat. I love ADP's motto of #workhappy, as it's important to me for my workplace to be a positive, upbeat environment."
Written by Jaymie Payne on November 13th, 2022
Behavioral
20. ADP seeks to hire natural leaders. Tell me about a time when you took initiative in the workplace.
Why the Interviewer Asks This Question
Because ADP is a leader in payroll and other HR services, they want to hire employees with the same leadership mentality. They need employees who take the initiative and do not wait around for something to happen. ADP seeks employees who can motivate themselves and others.
Written by Elisabeth Walter
How to Answer
Talk about a time when you inspired a colleague to be better or took the role of a leader without being asked. Maybe you took a training workshop outside of work hours that you knew would help you get that next promotion. Regardless of what example you use, make sure to highlight leadership traits, such as strong communication skills, problem-solving, and taking initiative, that led you to be successful in the role.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"Our school provided us with a list of employers that we could select to do our internships with. I took the initiative to research each on Comparably to learn more about the CEO approval rating, company culture rating, and how the current and past employees rated the company. I compiled my results in a spreadsheet and used that to make my decision on which internships to request."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"In my previous role, I recognized that our team needed a training program to bring others in at a quicker rate. I took the initiative to create the training program, playbook, and schedule and incorporated all the work we did in a way that people could easily replicate. The team loved having it and found the training program to be quite useful and efficient."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"A few months ago I heard on the radio that there was a free sales workshop happening at a local conference center. The workshop was focused on cold calling and pipeline building which is something that everyone could use more training on. I asked my manager if I, along with two other high-performers on our team could attend, and she said yes. The workshop was informative, and my sales increased by 14% the following week."
Written by Jaymie Payne on November 13th, 2022
Behavioral
21. One of ADP's core values is "excellence in service." How do you demonstrate excellence in service in the workplace?
Why the Interviewer Asks This Question
ADP's survival depends on sales and customer/client satisfaction. This question gives you an opportunity to speak to your work ethic and commitment to the team and to customers and provides insight into whether you are someone who does the bare minimum or if you are willing to put forth some extra effort when called upon.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Think about a time you exceeded expectations or when you shined on a performance review. Provide a specific example and discuss why in that situation you chose to do more and how.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"I believe that quality is a core requirement of achieving excellence. While in grad school, quality was a focus for me as I studied, researched, wrote, and defended my dissertation. I made sure that professionals wrote articles or publications I was reading, and referencing, and I verified all sources. I took pride in my writing, never plagiarizing, and always ensured that I proofread my submissions multiple times and asked other peers to proofread them. I will also bring that same level of commitment to quality to ADP."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I currently oversee three accounts and I'm often the face of the company when it comes to client relationships. I ensure that I'm always on time for meetings and maintain consistency in meetings, making a point to never reschedule them unless there is an emergency. I maintain a professional appearance and conduct, never engaging in crude jokes or gossiping with clients. I strive to provide white glove service and am very attentive to my client's needs, keeping a goal for myself to respond to client's emails and calls the same day or within 24 hours at the latest."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I pride myself on being a true business partner with client's and I focus on the value I can bring to the client. My area of focus in excellence is the ability to build and maintain strong relationships with those I work with. It's important that my team, my manager and clients trust me, and I foster this trust by being reliable, transparent, honest, open to feedback and responsive to outreach."
Written by Jaymie Payne on November 13th, 2022
Customer Service
22. What would you do if a client wanted to terminate their contract?
Why the Interviewer Asks This Question
This evaluates how you handle upset customers. It also assesses how far you would go to protect your company's interests, and represent its brand.
Written by Kevin Downey on May 16th, 2022
How to Answer
Detail your conflict resolution skills and how you cope with stress. Offer examples where you handled such challenges on the job with confidence and ease. Answer this question by describing your understanding of an upset customer's needs. Explain how you identify the steps required to resolve the issue and how you deliver a great customer experience.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"I would actively listen to the client's concerns and reasons for wishing to end the contract and talk through any issues they had. If there was a place to offer a solution or reparations I would see where we could compromise to salvage the relationship. If they were adamant that they wanted to terminate their contract, I would escalate it to my account manager so we could review the legal options of their request and work on a plan to communicate back to the client what their options would be."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I had occasion to speak with a pretty upset customer who wanted to cancel their contract. It was a big client for us. We were their primary vendor. Well, our warehouse guys picked the wrong bulk item from our warehouse and sent it to them. Our customer called, quite upset by the inconvenience. I told them they keep the incorrectly shipped product as a promo. It was a small ticket item that never moves and takes up too much space in our warehouse. So the winner of this was a tax write-off and freeing up space in our warehouse. Next, I talked up that product to the client and convinced them it would be a great promo giveaway item for their clients. Next, I expedited the correct order, and they received it the next day. I thanked them in a follow-up email and provided them with the tracking info for their shipment. I included a promo code for 50% off their next order. The next time, they doubled their order."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"I believe I've developed solid conflict resolution skills and would rate myself an 8 out of 10. I'll respond to customers who are upset about a product or service with a calm tone, an educational approach, and without taking things personally. If hired for this position, I could bring this same approach to the clients of ADP. So if a client reached out to me intending to terminate their contract, I would do everything I could to get the full picture and scope of why. I'd make sure I understood all the components that led to that phone call, and I would objectify the situation, taking each point apart one by one and doing everything I could to validate their concerns, educate the client on the big picture of the situation, and see what I could do to make them happy. If it went beyond my scope of authority, I would escalate the call, on behalf of addressing the client's concerns to ensure I am advocating for them and doing the best I can."
Written by Jaymie Payne on November 13th, 2022
Customer Service
23. How many years of customer experience do you have?
Why the Interviewer Asks This Question
This question aims to evaluate your customer service skills and the level of your experience. This will help them assess how well you'll fit into the culture of their brand.
Written by Kevin Downey on May 16th, 2022
How to Answer
Go deeper than giving a cut and dry answer to this question. After you offer the length of experience, detail what those years have taught you. Define what customer service means to you. Focus on the customer experience delivered through your interactions with your clientele and your team. Focus on culture, branding, and creating human connections. Exhibit positivity and an enthusiasm for working in a customer-centric environment.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"I don't have any formal work experience with customer service. However, I volunteered for two years at a local homeless shelter and led a committee at my school. In those roles, I utilized customer service skills like communication, empathy, negotiation, and patience when working with the public in these roles. I always treat others how I would want my family members to be treated and have found that taking the time to see things from another person's perspective has greatly impacted my success working with others."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"Over ten years ago, the job that helped put me through college was working in a call center. From there, I got my rocky start in customer service. But that wasn't the quintessential experience, just the toughest. But customer service is tough if you don't understand its core. Experience is everything. If your customer had a positive, rewarding and repeatable experience, they'll return. So the customer service they came for, the experience, and the quality of the product, exceeded their expectations. Once you have those elements down, you've delivered great customer service."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"I have fourteen years of customer service experience. What I've learned is that people want to be a part of something. We live in a tribal world, and brands focus on identifiers to make customers feel as if they are a part of something bigger, delivering meaning. So it's crucial to remain true to the brand. As I see it, great customer service means customer loyalty. So the customer must feel welcome as opposed to alienated."
Written by Jaymie Payne on November 13th, 2022
Customer Service
24. At ADP, we take great pride in our customer service reputation. How would you deal with a customer dispute?
Why the Interviewer Asks This Question
ADP is a well-known name, meaning it's vital they maintain a strong reputation in such a competitive market. To land the position with ADP, you must show the interviewer that you are more than 'just an employee.' The interviewer wants to hear how you will help ADP to carry the customer service torch.
Written by Elisabeth Walter
How to Answer
Especially for applicants seeking a client-facing role, it's critical to have the ability to deal with conflict effectively and nurture long-term client relationships. That being said, customers don't always make it easy on you! Emphasize your customer service skills and the process you would take to turn a dissatisfied customer into a satisfied one. You might even give an example of a time you successfully resolved a customer dispute.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I would stop what I was doing and give them my full attention. I would try to de-escalate first by listening to what they say without interrupting. I would remain calm, and as long as I did not feel that my safety was threatened, I would try to resolve the matter by speaking to them with kindness and compassion. I would apologize for the problem and assure them I will assist them with resolving it. If a situation continued to escalate or it was a problem I could not fix, I would immediately ask my manager for assistance."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I have several years of experience in customer service and have taken many calls from upset customers, and I feel that conflict resolution is something I excel at. I typically let the customer speak first and actively listen to them without interrupting. To be sure I understand the problem or situation; I repeat back what I heard the problem to be so that I can effectively assist the customer. I empathize and let them know I care about their concern and hear their frustration, and I reassure them that I will do all I can to help them find a resolution. I'm very level-headed, and I do not let emotions get the best of me in these situations. If I cannot assist the customer at my level, I escalate it to the appropriate person who can help them."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I have great dispute resolution skills. If I come across a dissatisfied client, I always start by simply listening. Sometimes they need to vent. I empathize by letting them know I hear what they are saying and understand. If there is anything I can do to resolve it, I act on it. Otherwise, I ask them how I can help them and do my best to meet whatever needs I can."
Written by Jaymie Payne on November 13th, 2022
Customer Service
25. How would you respond if a client or customer asked you a question you didn't know the answer to?
Why the Interviewer Asks This Question
ADP offers a wide range of HR services, so you will likely run into a situation where you're unsure how to answer a client or customer. The interviewer wants to discover more about how you would react under pressure and when you lacked the knowledge necessary to answer a question.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"As a newer employee in sales, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer or client's question. I would be transparent and let them know I would research the answer and get back to them as soon as I could. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"In a client-facing role like this, the customer experience is always my top priority, so if they asked a question to which I didn't know the answer, I would reassure them that I would find the answer for them and help them resolve the issue. If I knew it would take me some time to track down the answer, I would ask them if they had time to hold while I looked, and if they didn't, I would take their information down and get back to them timely. Follow-up is also important to me, and if I committed to finding an answer and getting back to them, I would ensure that I did."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"Working in tech support, I often get questions from customers related to other areas that I'm unfamiliar with. I know that being transferred a bunch of times is annoying to customers, so I take the time to make sure I find the appropriate person to handle their questions before transferring. Prior to transferring, I give the customer the direct line they need and upon transferring their call to the right person, I always wait until that employee comes on the line before excusing myself."
Written by Jaymie Payne on November 13th, 2022
Diligence
26. Tell me about your attendance record.
Why the Interviewer Asks This Question
ADP's payroll software also serves as a scheduling software, employee time clock, with a dozen other similar features as well. So attendance is inherently part of their culture. If your attendance was remarkable, advertise this. Share how your time management skills are strong, and how you made efforts to arrive to work early every day. If there were ever extenuating circumstance where you were late, explain the situation, and the steps you took to help out the team as a result, such as calling work to alert them that you might be late, so they can adjust and plan accordingly. Doing so suggests you have the team spirit ADP look for in their candidates.
Written by Kevin Downey on May 16th, 2022
What You Need to Know
Here are some of the features ADP advertises their software is capable of in regards to monitoring attendance: "Managing schedules, hours worked and time off is critical for payroll accuracy and compliance. Time & attendance solutions from ADP make it easier. Track time simply by enabling employees to use their computer or phone. Create, publish, and manage schedules online. Handle time-off requests, approvals and vacations. Employees can clock in and out, record a meal break and transfer their time between departments, locations or jobs. Monitor hours worked and overtime to help control costs. See who's on the job or if anyone was late or absent."
Written by Kevin Downey on May 16th, 2022
Experienced Example
"Well, I have pretty strong time management skills and prepare for my morning the night before. Packed lunch, coffee maker ready, clothes laid out, gas tank full, every detail taken into account. That way, should anything come up, like a traffic incident that wasn't anticipated, then I have extra time plotted in for such contingencies, and hopefully I'll still arrive at work early. Yet, if it looks like I may be late, well, I will call into work and give them plenty of heads up for the possibility so they can adjust their priorities if need be. In this fashion, I think I have maybe been late to work 3-4 times last year."
Written by Kevin Downey on May 16th, 2022
Discovery
27. How would working for ADP aid in your five-year plan?
Why the Interviewer Asks This Question
This question is used to assess your commitment to the organization and role you are competing for and how well your goals align with the goals of their company. Your answer may determine whether this is the right job for you or if it's the right job for right now. You should create a five-year plan for your career if you haven't already.
Written by Kevin Downey on May 16th, 2022
How to Answer
Thoroughly research the position and their work culture and before the interview determine how your goals align with theirs. If you haven't already, put together a five-year career plan. You should be ready to revise your five-year career plan every year, determining where you are and building again from there, so you can adjust accordingly.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"My goal is to grow within your company and learn the skills and knowledge I need to advance into a sales management position in the next few years. I want to find a home with an organization that offers stability and growth, and I think I would find that with ADP."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I see myself in a position where I evolve into a go-to clutch player for my team leaders, inheriting more responsibility, and ushering my team to greater success while helping orient those who are newer to the team. In five years, I expect I will be even closer to achieving my career goals and setting my eyes on newer goals I haven't even thought of yet."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"Great question. I just revisited my five-year career goals, which I do once every year or two, depending on where I am in my development. In the next three years, I've set some pretty aggressive goals for myself, learning and picking up new skills and experiences while I advance my career. Once I've completed my onboarding in my next position, I hope to grow within the department, achieving incremental success that inches toward our mutual goals. I have some charts with me that detail my plan if you'd like me to share."
Written by Jaymie Payne on November 13th, 2022
Discovery
28. What are you hoping to gain from this role at ADP that you did not receive in your previous job?
Why the Interviewer Asks This Question
The interviewer asks this question to better understand your motivation behind seeking out a new role with ADP. You should have researched ADP thoroughly enough that you can articulate what it is about ADP and this role specifically that attracts you. While this question isn't an opportunity to smack-talk your previous (or current) employer, you should make it clear what it is you are seeking in this role with ADP that you wouldn't be able to find elsewhere.
Written by Elisabeth Walter
How to Answer
There are a few things companies don't like to hear, and one of those things is negativity about your past employer. Even if your boss was horrible, there's no need to share that in an interview.
Employers want to hear about your interest in the growth and long-term investment in the company. They want to hear that you are interested in a career rather than just a job. If you are currently unemployed, emphasize that your decision to leave your last role was well-thought-out. If you are presently working, speak diplomatically about why you are looking for a new role.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"As this is my first job, there are many things I hope to gain from this role. I am eager to learn the processes behind payroll and HR support and expand my skillset relating to different software platforms, client-facing situations and technology used by ADP."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"My current position is one that I started just out of university. While it has been an excellent starting point for my career, the opportunities for career growth in my current position are limited. I've been able to progress these past two years but my options have started to plateau. For this reason, I'm seeking out a new role with ADP that will allow me to continue to grow professionally."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"My current job helped me hone my sales skills and cultivated my desire to be a leader. Over the past four years, I have taken advantage of every opportunity to learn and grow. I have now reached a point where I feel stagnant in my career, which is why I jumped at the chance to apply with ADP. This position would offer me so much more training in leadership and sales. Because you are a larger corporation, the growth opportunities will be endless. I do not like to jump from job to job; however, it is time for me to seek a bigger opportunity actively."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"I am interested in the ways this job can help me grow personally and professionally. I am excited to hone my collaboration skills by working with others and to have the chance to see some glimpses into my future career path."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It's great to hear that you're committed to your own personal and professional growth, but your answer should be more specific. What specific skill sets are you hoping to improve? How will a role at ADP prepare you for further career growth? What areas are you looking to improve in? A few more specific details here will make your answer much stronger and more memorable.
Discovery
29. Do you see yourself with ADP in the next 3-5 years?
Why the Interviewer Asks This Question
Sometimes the future is laid out for you, but sometimes you can feel like you're lost in the trees. If you just graduated from college, you may or may not know where you'd like to be in five years. Do not fret! The answer is more straightforward than you may think.
ADP wants to know what you think about the future and is actively working towards your career goals. Better yet, they want to know how working for them will help you accomplish your goals! Think about how this job will help you get one step closer to achieving your dream career!
Written by Elisabeth Walter
How to Answer
Openly discuss your career ambitions as they relate to this role and ADP as a company, emphasizing your desire to advance in the role. If you aspire to a manager-level position or seek to increase the number of people you are currently managing, share that with your interviewer. This question is also a great opportunity to ask a question about opportunities for advancement at ADP.
Or perhaps you're not sure if you see yourself with ADP in 3-5 years. If that's the case, keep your answer open-end: share that you're looking to explore this role more and that you remain open to where a career with ADP could take you.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"As a recent college graduate, I'm still exploring what my options and career path would look like in the next 3- 5 years, but I fully intend on remaining with ADP if given the opportunity. Right now, I'm most excited to gain experience and learn all that I can about benefits administration. I'm eager to pair my formal HR education with on-the-job experience and see where that leads me."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"In the next 3-5 years, I would like to be in a more senior sales role. In the short term, I am looking to expand my skills and obtain certifications related to sales that I can use to build referrals and boost my performance, and I would also like to partner with a mentor in the to learn more about the payroll services side of the business."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"In three to five years, I would like to see myself as a top rep with ADP and leading a team of junior sales representatives. My goal is to be successful in sales, earn a great living, and continue to build my career in the human resource services industry."
Written by Jaymie Payne on November 13th, 2022
Discovery
30. How would you feel about working beyond your scheduled hours in the evenings or on the weekends?
Why the Interviewer Asks This Question
Depending on the position you are applying for, there may be a high demand for less desirable shifts, expectations for putting in overtime or weekend hours, or expected on-call coverage when experiencing staff shortages. With this question, they are gauging your overall flexibility and your expectations for what the role entails.
Written by Kevin Downey on May 16th, 2022
How to Answer
Best to be honest. If you have other priorities or demands on your time that aren't conducive to working lots of overtime or covering other shifts, then it is worth clarifying this now. It is better for both parties to learn if the job isn't a good fit earlier rather than later.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"I'm eager to find my first position within a well-established company, and I expect to put in extra hours as I get started. I have no problem working overtime or hours outside my normal shift to better serve the team, clients, and the business."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I do have some flexibility in my schedule, as long as I know more than a day in advance. May I ask how often the schedule requires overtime?"
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I don't have a lot of flexibility in my work schedule due to childcare constraints, so I would really be looking to work a set shift during the day. If there is a need to work evenings or weekends from time to time, I could find alternate arrangements if I had at least a week's notice of the schedule change, but I would prefer to maintain a day shift schedule."
Written by Jaymie Payne on November 13th, 2022
Discovery
31. Are you actively interviewing with other companies?
Why the Interviewer Asks This Question
This question gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere but ADP is your preferred employer, don't be afraid to share that information.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Be honest about your status and if you're passively or actively job searching. Be open about whether you are interviewing with other companies and if so, what stage of the interview process you are in and if you have any pending offers.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"I've just begun my job search, so I'm exploring different companies and opportunities. I'm actively interviewing but do not have any formal offers at the moment. I appreciate your time today and feel like this opportunity would align well with my skill set, formal education, and career goals."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I'm currently looking to make a move in the next 3-4 weeks and have been actively interviewing at a few companies. I've done a lot of research and was really impressed by all the employer awards ADP has won. Your company is my preferred employer of choice and I'm very interested in this opportunity."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I'm currently looking to make a move in the next month or so and have been actively searching but have applied to only a handful of companies. I'm being very intentional in my current search as I look for a reputable and well-known company to join that also aligns with my values. ADP is my preferred employer of choice and I'm very interested in this opportunity."
Written by Jaymie Payne on November 13th, 2022
Discovery
32. Would you be able to travel from time to time?
Why the Interviewer Asks This Question
The job description for ADP should list if travel is required for the position, and if so, what percentage of time it would be required. If it doesn't, don't be afraid to ask follow-up questions here to determine the frequency of travel and distance required to travel. Knowing all the details will allow you to answer more honestly.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Think about whether you would be able to travel and if you would need advanced notice each time. If you have limitations that restrict your ability, be upfront about it. If you have some flexibility speak openly about the circumstances.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"I understand travel may be required, especially as I train and shadow. I don't have any problem traveling, as long as mileage is reimbursed, and lodging is covered."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"In my previous sales role, I was required to travel 50% of the time and it was no problem. If it would be overnight travel, I would just ask that I have as much notice as possible so I can arrange my personal affairs."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I am willing to travel and understand the importance of meeting face to face to maintain relationships. I'm flexible during the week, however, weekends would be more of a constraint. Can you share how frequently weekends would be required?"
Written by Jaymie Payne on November 13th, 2022
Discovery
33. What do you know about the history of ADP?
Why the Interviewer Asks This Question
ADP has evolved as its client's needs have changed over the years. While many people associate their brand with payroll, they offer so much more than that. If you're serious about getting a job offer, you should! Interviewers ask questions like these to ensure your motivation to join the company is authentic and that you've put in sufficient time and effort beforehand to get to know the company holistically.
Written by Elisabeth Walter
How to Answer
Above all, be sure to do your research before the interview so that you are up to date with the latest products and services offered by ADP.
Some areas to highlight could be recent press releases, awards, and reputation among employees. For example, you can talk about what makes their software stand out from the competition. If you're not sure about how they compare, find out! Search websites like Indeed and Glassdoor to dig up what you can. Wow them with your interest in the company by talking about how you watched the videos on their site about company culture. Share how impressed you were!
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I know the company began in 1949 as a payroll processing company. Over the years, service offerings have expanded to HR-related functions like benefits administration, ATS systems, and tax support. I'm impressed at how much the company has grown over the years, and it's amazing that you now have about 58,000 employees worldwide!"
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I am well-versed in ADP's comprehensive set of offerings as one of the largest providers of cloud-based human capital management. I am drawn to your people-focused company culture that is 'Always Designing for People.' This is evident in the fact that you have been named to FORTUNE magazine's, 'World's Most Admired Companies' for 15 years straight."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I have researched your company a significant amount. Some things that stand out to me are the fact that you ranked #17 on the Top 50 Companies for Diversity. This is impressive, but what is even more impressive is that this is ADP's 8th consecutive year on the list! I also think it is cool that you have scholarship programs for students who show excellence in sales and leadership."
Written by Jaymie Payne on November 13th, 2022
Discovery
34. What would you do if you had to relocate?
Why the Interviewer Asks This Question
This question aims to get an idea of your flexibility, and how far you'd go to land the job. Travel isn't always a prerequisite but can be a benefit to them if one is willing to fill those shoes.
Written by Kevin Downey on May 16th, 2022
How to Answer
If you weren't aware travel was a prerequisite for the position, ask if it is. Tell them you're interested in the position and that you'd be open to discussing it further. If your understanding of constant business travel doesn't fit into your current lifestyle, take some time to evaluate how this fits into your long-term career goals. Ask more questions about the position, including if there is room for advancement from within, and if a willingness to travel is a prerequisite to growing in the company. Maintain your interest. Keep discussions open and exude flexibility with a focus on a willingness to go to batt for the team.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"At this time, I would not be interested in relocation. My family lives in this area and I have many ties to the community and my volunteer work that drives my desire to stay here. While I would be okay to commute up to an hour each way, I would also be open to remote work or a hybrid role as an alternative solution."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I'd have to take some time to consider what that means. I don't believe anyone would disagree that such a huge life decision should be taken with care. I'd have to weigh how such a decision would impact my personal life and my career goals. Once I had all the needed information, I'd consider all options carefully."
Written by Kevin Downey on May 16th, 2022
2nd Answer Example
"Well, if it was today, as I have no real attachments at this point, I would inquire in what ways making such a move would further my career goals. Depending on the circumstances, I would likely express gratitude and begin planning and learning as much as I could for this exciting new opportunity. A while back, I worked for ABC International Corp. for five years as their HR payroll specialist. I felt like I had a powerful impact in my department with the systems I implemented that benefit our company-wide. During that position, I moved to Canada for 3 years. It was a pretty rural location and there was some initial culture shock involved which I overcame and immersed myself in the community, building lasting relations."
Written by Jaymie Payne on November 13th, 2022
Discovery
35. What qualities are you seeking in a manager at ADP?
Why the Interviewer Asks This Question
The interviewer is trying to understand your preferred style of management better and in some cases, the person interviewing you could be your potential manager, so this will help them understand if you would align well with them. Be sure you research ADP's cultures and if possible, try to do some research on the background and education of the person you're interviewing with.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Consider past employers and the best leader you had. Think about what traits or habits they demonstrated that made them someone you enjoyed working with. In your response, explain some of the qualities you're looking for in a leader but also demonstrate that you're flexible and work under different types of management styles.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"I prefer a manager who gives me the training, tools, and resources to be successful and then trusts me to do the job. I appreciate being given autonomy while also knowing I have the support of my manager and team if needed. I also value a manager who keeps lines of communication open, and I feel comfortable approaching if I have a concern or need assistance."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"My ideal manager is someone who genuinely cares about their employees and their success. I once had a manager who, in our one on ones, always started by asking how my family was, and that meant a lot. She would also ask what was going well and what wasn't and took a true interest in wanting to help me succeed. I also value a manager with good communication skills. I appreciate when updates and changes are communicated, and my manager follows up when they say they will."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I love a manager that pushes me. I appreciate one on ones for accountability and to really help push me to exceed my goals. A manager that can motivate a team and keep everyone engaged is ideal!"
Written by Jaymie Payne on November 13th, 2022
Discovery
36. What is your desired salary?
Why the Interviewer Asks This Question
The interviewer would like to have a better understanding of your salary requirements so they can determine where that lands on their pay scale and if it's in line with their budget.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Provide ADP with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your contributions are worth. If ADP's website or careers page mentions a total rewards program that includes work-life balance, health benefits, mental health services, employee discounts, retirement saving options, etc., and those are important to you, also share that you would consider those when considering a compensation package. You can also mention that the total benefits package would impact your desired salary and that you'd like to learn more.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"As a recent graduate, I'm open to negotiating. Base salary is important to me, but the total rewards package, including medical insurance, mental health benefits, and employee discounts, are of equal interest and importance when considering an offer."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"Given my background, formal education, and on-the-job experience, I'm looking to earn between $80,000-$85,000. If you offer a commission or bonus plan, I could be a little more flexible in my base salary."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"In order to make a move from my current company, I would need to land between $65,000-$70,000 base and ideally I would like to have earning potential with bonuses to hit $80,000/year."
Written by Jaymie Payne on November 13th, 2022
Discovery
37. Why do you want a career with ADP?
Why the Interviewer Asks This Question
ADP wants to hire individuals who are passionate about their company, and the work they set out to do. The interviewer wants to hear what you specifically like about ADP. They want to know that you are impressed by their achievements and that you desire to grow with such an innovative company!
Written by Elisabeth Walter
How to Answer
If you don't know much about ADP, visit their website and also research what other people are saying about them. Glassdoor.com is an excellent resource to see how employees rate their work experience. Find out two to three positive attributes of the company and then share your excitement.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"Since I just graduated with a bachelor's degree in business management with a focus in human resources, I've been focused on finding a reputable organization to join that will allow me to utilize and expand my skills. I have friends who work for organizations that utilize ADP's services and I have read many positive things about the organization on Comparably. I'm excited for the opportunity to potentially join such a prominent organization and grow with over the next several years."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"There are many reasons why I would like a long-term career with ADP. The primary reason is the opportunities for growth that you offer, as I would like to learn and grow in this role. I love that you encourage a strengths-based leadership approach in your teams, which is something that I want to work on. And finally, your company culture is very attractive to me and something I would like to contribute to."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I want to work with ADP because you have an unmatched training program. You are so much more than just a payroll services company, which is amazing. Also, ADP has ranked 18 times in the Top 50 Companies for Diversity. I find this to be incredible."
Written by Jaymie Payne on November 13th, 2022
Discovery
38. What do diversity, equity, and inclusion mean to you personally?
Why the Interviewer Asks This Question
Diversity, equity and inclusion (DE&I) are a focus for many organizations, ADP included. The interviewer is trying to determine if you're familiar with the terms and if you understand their importance in the workplace. This question allows the interviewer to gain insight into what DE&I means to you.
Written by Jaymie Payne on November 13th, 2022
How to Answer
In your response, demonstrate that you understand the meaning of each (DE&I) aspect and speak honestly about what it means to you on a personal and professional level. If you have received any corporate or more formal training in this area, be sure to speak about that experience and how it's impacted you.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"Many people believe that diversity is just about race and gender, but it encompasses so much more! Age, religion, veteran status, disability status, and education are just a few other areas that diversity should be considered. It's important for me to join an organization that values DE&I and where employees of all backgrounds and experiences are represented. Everyone should feel valued and included in the workplace and I'm constantly evaluating my actions and being more self-aware to ensure I'm contributing to this and fostering DE&I in the workplace."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"DE&I is extremely important to me. A diverse team comprises individuals of different genders, ethnicities, educations, backgrounds, and experiences. Equity means that everyone on that team is treated fairly and given equal opportunities in the workplace. Inclusion means that everyone is welcome and should feel safe to express their concerns and ideas. DE&I is important to me because everyone should feel a sense of belonging at work. More creative and innovative ideas are born when people from different backgrounds and experiences come together."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"DE&I is something I'm passionate about, and I have earned three certifications this year relating to the importance in the workplace and unconscious bias. A diverse team produces more unique ideas and viewpoints, and those different perspectives help achieve our common goals. It's important to me that everyone feels a sense of belonging and safety in the workplace."
Written by Jaymie Payne on November 13th, 2022
EQ
39. How important is integrity to you?
Why the Interviewer Asks This Question
ADP's company culture is built around their people, and in their recruiting efforts, they are singularly interested in only those candidates who would represent their company according to their values. For example, some of the keywords they use, along with integrity, are stability and ethics. Therefore, it is important to familiarize yourself with their culture and values, and the role integrity plays in it. Share with them your brand of integrity, and how is consistently and reliably informs your decision making, and the conduct of your character. Assure them that you are honest, communicate with transparency, stand by your word, follow through on your commitments, and hold yourself accountable for your own actions, as would a representative of ADP.
Written by Kevin Downey on May 16th, 2022
What You Need to Know
Integrity is one of ADP's core values. Under ADP's One-of-a-Kind Culture and Values, they state, "We're changing the world of work, where staying a step ahead means creating a collaborative and agile environment within a company known for its stability, ethics and integrity. Our down-to-earth culture welcomes diverse perspectives and creates a place where our people can flourish. We are on a transformative journey to advance human potential in powerful ways for our clients and ourselves. Integrity is everything! We conduct our business with the highest level of integrity. We are straightforward and honor our commitments. Every time. It's what we believe in and what we expect!"
Written by Kevin Downey on May 16th, 2022
Answer Example
"I sometimes wonder if I have too much integrity, if there is such a thing. I've been told by my coworkers that I am honest to a fault. I always take responsibility for my own actions, and if I make a mistake, I do all I can to learn from that experience, not just because it helps me grow, but because I always give my word that it won't happen again, and I am true to my word. I always do the right thing and speak up when needed. Yeah, I would say integrity is probably my number one core value."
Written by Kevin Downey on May 16th, 2022
Experience
40. ADP hires a diverse workforce. What experience do you have working with a diverse group of people?
Why the Interviewer Asks This Question
A crucial part of human resources is being able to work with people who are different than you. This could mean differences in background, race, religion, ability, education, or belief system. Hiring managers want to ensure that you will help maintain ADP's positive company culture by adapting to whatever team you join.
Written by Elisabeth Walter
How to Answer
Demonstrate to the interviewer that you are more than capable of working with individuals of diverse backgrounds. You might point to a previous or current role that led you to be part of a diverse team. Or, you might have only been in relatively homogenous work environments. If that's the case, share that while highlighting the traits you hold that will contribute to your success in a diverse environment.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"While my most recent work environment is not very diverse, my time in university exposed me to people of all different backgrounds. Through classes, extracurriculars, and social events, I interacted and built relationships with people of different races, religions, languages, and belief systems. I think this is very important, and it's one of the main reasons I'm drawn to ADP as a company."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I'm a very easy-going person and get along with almost everyone. I respect others and treat them with kindness. I often try to put myself in the other person's shoes to understand their perspective better. I've found that this helps bridge the gap sometimes in communication and understanding. I understand that people are diverse in their experiences, backgrounds, education, and personalities, and I accept people for who they are. I work to leverage their strengths, so they are successful, as well as the team and organization."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"I have worked with people from all backgrounds, and I anticipate that will continue in every place I work. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. Last year, I had a new coworker who had English as a second language. To make him feel more comfortable, I took the time to learn a few key phrases in Spanish so that we could communicate even better. I think it is essential to adapt to other cultures."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"I have worked with all different backgrounds in my career. Every time I join a team and make it a point to get to know everyone and connect with them."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, and it definitely sounds like you're comfortable working with individuals from different backgrounds! To improve your answer, I suggest being more specific here. For example; "I have worked with individuals of different backgrounds, ages, ethnicities, and religions. I embrace the unique culture of each of my colleagues, and I value learning from each of them. Every time I join a team, I make it a point to get to know everyone and connect with them. I believe that diverse backgrounds and experiences make every workplace better!"
Experience
41. What is your experience level with computerized payroll systems?
Why the Interviewer Asks This Question
Since a majority of ADP sales come from payroll processing, it's likely the interviewer will inquire as to what experience you have with similar systems.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Provide specific examples of software and systems that you have used in the past or are currently using. If have limited or no experience, be honest but assure the interviewer that you are eager to learn and have the aptitude to learn quickly.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"As a new graduate, I do not have any formal experience working with computerized payroll systems. I have watched a few tutorials and demos of different software and systems and feel confident that I would be able to learn how to navigate them quickly."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"Most of my experience is with manual payroll processes but I do also have limited experience with the free software called Payroll4Free. Since my formal education is in accounting and I've been in payroll and finance for the last ten years, I'm confident in my ability to learn ADP's payroll software and systems quickly."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"In previous roles, I have used Quickbooks, Paychex, and Zoho Books and I would rate myself an advanced user in these systems. With my years of experience in payroll services and my ability to learn new things quickly, I feel that I would excel in this role at ADP."
Written by Jaymie Payne on November 13th, 2022
Experience
42. What types of KPIs are you measured against in your current role?
Why the Interviewer Asks This Question
At ADP, excellence in service and being results-driven are core values. Leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Describe what types of goals you have in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have any set goals or key performance indicators, be honest and then give examples from a prior job or any relevant personal goals you may have set. Be sure to discuss your ability to attain those goals as well.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"When I volunteered for a local non-profit, we were given certain KPIs relating to community outreach and creating social media posts to share with others. I always hit my goals relating to making cold calls, sending out emails or flyers and posting on Facebook to generate interest and start conversations with community members."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"As a lead generator, I have weekly, monthly, and quarterly goals set by my manager. My weekly goal is to outreach at least 50 people per week via cold calls to set appointments to discuss products. Monthly, I have set product sales goals that typically increase 15% a quarter, with quarterly goals also being related to sales and customer longevity."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"In my current role as a tech support agent, I have a weekly goal of resolving 200 customer tickets and a quarterly customer satisfaction survey result of 4-5 stars. I regularly meet these goals, and I exceeded my ticket resolution goal by 20% in two of the last four quarters."
Written by Jaymie Payne on November 13th, 2022
Experience
43. ADP likes to hire over-achievers. Tell me about a time you achieved over and above your given quota or expectations.
Why the Interviewer Asks This Question
ADP seeks to hire individuals who will take pride in their work and do more than just the 'bare minimum.' Remember that it's not just about how hard you worked but about the tangible results that followed.
Written by Elisabeth Walter
How to Answer
As you prepare for your interview, you will want to go through your resume to list times when you have exceeded expectations. Think about your accomplishments and any individual accolades you have achieved along the way. It's best if you can provide a specific answer with numbers and percentages.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I have participated in fundraising for a local 5k that supports Alzheimer's awareness. As a volunteer, my goal was to raise $200. I reached out to every friend and family member in my contact list, posted on Facebook and LinkedIn, and went door to door to fundraise. I ended up raising $1,000 for the race that year, and all for a great cause!"
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I went above my everyday responsibilities in my previous role, as I truly enjoyed the work that I was doing and wanted to take every opportunity I could to challenge myself. I volunteered to take on two extra clients to free up time for my boss, who was tied down with a few of our biggest clients. I also worked to create an employee resource group, which required planning and coordination outside of normal work hours."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"In my most recent position, my sales team was expected to up-sell to 40% of our customer base. I focused on building relationships with my customers and checking in on them regularly throughout the sales quarter. I made sure they knew about the latest innovations, and I kept track of my numbers closely. By the end of the quarter, I had a 67% up-sell average, making me one of the top salespeople on my team!"
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"In my last job, my first position was the clerk in the admin department, but I set a goal to be promoted to Administrative Specialist. I knew it would take time, but I demonstrated my skills and I was considered to be promoted to Admin Specialist in charge of the Payroll area."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
It's great that you set a goal and achieved it! Can you think of another example that you might also mention here when an employer gave you a target or goal to meet that you exceeded? If so, discuss how you managed to surpass the goal and what the end result was. Emphasize how you always go above and beyond to make sure you do your job to the best of your ability.
Problem Solving
44. Would you consider yourself a risk taker?
Why the Interviewer Asks This Question
This interview question aims to determine your approach to taking risks, and whether it aligns with ADP's "One-of-a-Kind Culture and Values", where they detail their approach. How you answer will help them determine whether you take well informed calculated risks while exercising sound judgement, or if you will be more of a liability for their company.
Written by Kevin Downey on May 16th, 2022
What You Need to Know
As ADP details in the core values, "We are driven by a strong, results-driven work ethic. We encourage accountability and prudent, thoughtful risk-taking without the fear of occasional failure. It's what we believe and what we expect."
Written by Kevin Downey on May 16th, 2022
Experienced Example
"I'd say that I am pretty conservative when it comes to taking risks. I've never been much of a gambler and prefer to play it safe. So, if we're in a crunch, and a decision needs to be made now, and I don't have all the information on hand. I will pool the resources I do have to make as informed a decision as possible. I would take into account the consequences of my decision, and would be prepared to hold myself accountable. But, playing it as safe as I do, I feel pretty confident in my decision making."
Written by Kevin Downey on May 16th, 2022
Technical
45. What can you tell me about garnishments?
Why the Interviewer Asks This Question
This question tests your knowledge in payroll. How you answer this question will inform them of your competence.
Written by Kevin Downey on May 16th, 2022
How to Answer
Wage garnishment is a legal procedure in which a person's earnings are required by court order to be withheld by an employer for the payment of a debt, such as child support. Title III of the Consumer Credit Protection Act (CCPA) prohibits an employer from discharging an employee whose earnings have been subject to garnishment for any one debt, regardless of the number of levies made or proceedings brought to collect it.
Written by Kevin Downey on May 16th, 2022
1st Entry Level Example
"Employers can be required to withhold an employee's wages if the court orders it. It's a legal procedure that requires a portion of an employee's earnings be taken to repay a debt."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"When someone's wages are held, by law, for whatever reason. When this happens, no employer may discharge an employee, regardless of the severity or number of levies incurred to collect a debt. I have experience explaining the garnishment to employees and processing those withholdings on the backend."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"When a court order requires an employee's earnings to be held, or levied, for the repayment of a debt, such as unpaid taxes or child support. I understand that if you work in payroll services, you may be asked to facilitate this process."
Written by Jaymie Payne on November 13th, 2022
Technical
46. Do you know what ADP stands for?
Why the Interviewer Asks This Question
Hiring managers ask 'background information' questions like these to make sure you have done your homework! You should be sufficiently versed in ADP as a company and its offers.
Written by Elisabeth Walter
How to Answer
Do your research beforehand. If you visit their website, you will find that ADP is a company that provides Human Capital Management, assisting businesses with anything from payroll to benefit administration.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"ADP stands for Automatic Data Processing, and I know that your company is one of the biggest providers of human resources (HR) software solutions and outsourced services in the world."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I've been familiar with your brand for the past few years and am aware that ADP is short for 'Automatic Data Processing.' I know that ADP also colloquially uses the term to mean 'Always Designing for People' to emphasize your people-centered work culture."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"From my understanding, ADP stands for 'Automatic Data Processing.' It is a common term used in pay-rolling as well."
Written by Jaymie Payne on November 13th, 2022
Technical
47. Besides payroll, what other services do we offer at ADP?
Why the Interviewer Asks This Question
The more knowledge you possess about ADP, the more you can impress the interviewer. They want to see that you aren't just looking for any job but that you want to work for them! This question is your chance to show off what you already know about the company and ask questions to demonstrate your enthusiasm.
Written by Elisabeth Walter
How to Answer
Depending on the role you are interviewing for, you may need to be more familiar with the human resources services they offer, or perhaps you would be wise to spend more time learning about the taxes section of their software.
Here are the primary services offered by ADP:
- Payroll
- Time and attendance
- Talent and performance management
- Reporting
- Strategic insights
- Fully outsourced on-demand HR expertise
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"From my research, I understand that you also offer time and attendance services, helping integrate that process with payroll. I know that you also provide workforce management, talent and HR support solutions as well."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"ADP offers comprehensive HR, tax, and payroll services. People normally associate ADP with payroll, but you offer so much more than that to companies, including benefits administration, insurance, and retirement plans for a company's workforce."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I understand that ADP provides a comprehensive package of products and services that help companies more effectively manage human capital. Other services that you offer include tax and benefits administration, outsourcing, analytics, and outsourcing expertise."
Written by Jaymie Payne on November 13th, 2022
Technical
48. How would a small business benefit from using ADP?
Why the Interviewer Asks This Question
This question challenges you to know about the small business services that ADP offers its clients and to understand the importance of those offerings fully. On the ADP website, you can see that they provide specific solutions for businesses of all sizes.
Written by Elisabeth Walter
How to Answer
Show that you are interested in their small business solutions by highlighting a couple of crucial points. Demonstrate an awareness of how executing small-business solutions will differ from large-business solutions.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"ADP provides support tailored for small businesses by offering systems that are fast and easy to use. It can be complex and complicated to determine how much to withhold from employees' checks for tax deductions, so having a professional support service like ADP can make life easier for the small business owner."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I think that ADP's services can be incredibly useful to small businesses. A comprehensive package of HR services allows the company's leadership to spend more time on the 'big ideas' rather than getting bogged down in HR details. I think ADP's outsourcing expertise is particularly useful for small businesses, too."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"I believe that small business benefits from ADP services in many ways. Primarily, your small business services are designed to help a small business owner to proactively manage their company and staff while reducing compliance-related risks that result in costly litigation."
Written by Jaymie Payne on November 13th, 2022
Technical
49. How can ADP services benefit multinational businesses?
Why the Interviewer Asks This Question
This question challenges you to know about the extensive, global business services that ADP offers its clients and to understand why these services are beneficial. This question gives you the opportunity to combine your existing business acumen with the research you've done on ADP as a company.
Written by Elisabeth Walter
How to Answer
On the ADP website, you can see that they provide specific solutions for businesses of all sizes. Show that you are interested in their unmatched business solutions by highlighting a couple of critical points related to the services they provide multinational businesses.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"ADP can benefit global organizations because they optimize workflow processes and reduce the administrative burden. Using a standard system across all business units also decreases the risk of manual data entry errors."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I believe that large, and multi-national, business benefits from ADP services in many ways. Primarily, your intelligent reporting systems and online record-keeping services greatly reduce the time a large company would spend on paperwork. This increases the time available for managing and training their valued employees."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"ADP reduces the risk to your business by owning the payroll processes. They have knowledge and expertise in government regulations, regulatory compliance, and local laws globally."
Written by Jaymie Payne on November 13th, 2022
Technical
50. Tell me about your experience and how it is relevant to this role with ADP.
Why the Interviewer Asks This Question
The interviewer is asking you to take a few minutes to bring your resume to life for them. This question is your opportunity to show them exactly how your existing background is a match for the skills they are seeking in a star candidate.
Written by Elisabeth Walter
How to Answer
With open-ended questions like this one, stick with the most recent and relevant information to avoid lost rambling. This question is not an invitation to start with, 'Back in 1987, I was fresh out of college and decided to join the traveling circus for a year.'
Instead, be sure to highlight your biggest accomplishments! These accomplishments could include awards, accolades, and any other ways that you have received recognition for your great work. Be sure to refer to the ADP job description for some relevant keywords, and tie those into your answer.
Written by Rachel Hills on November 13th, 2022
1st Entry Level Example
"I have recently completed my bachelor's degree in business administration with a focus in human resource management. I took courses on benefits administration, workforce management, and compliance in my HR cognate. I believe these courses, along with my PHR certification, have prepared me for this role with ADP as these are core areas of responsibility in the job description."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"I started my career in human resources within the hospitality space, which was a great way to get my foot in the door and learn all that I could about human capital management and how to motivate employees best. For the past two years, I've worked at the intersection of HR and tech, which truly is my professional passion. My projects have focused on how companies can most effectively attract and retain top talent through comprehensive benefits packages that employees can easily access. Given this experience, I feel ready to transition to this role on ADP's (XYZ) team."
Written by Rachel Hills on November 13th, 2022
2nd Answer Example
"For the past three years, I have been working in an inside sales role for your competitor, (XYZ) Company. My background includes experience in consultative sales, solutions selling, as well as new employee training. Since joining my current company, I have been on the sales leaderboard every month except for one. I received recognition for my high percentage of positive customer feedback. All of this experience has prepared me for a larger sales role, which is why I applied to ADP. I have what it takes to meet your needs: I am tech-savvy, an engaged leader, and a strong sales contributor."
Written by Jaymie Payne on November 13th, 2022
User-Submitted Answer
"I have experience in Human Resources, payroll and admin areas. My career in human resources began when I worked in the HR department in ______ and I was promoted to Payroll Administrator, I was in charge of processing the payroll for six companies, I left this company when I moved to the USA.
I worked at the ______ Bureau in the Atlanta Regional Center, I was in the Admin Department as an Administrative Specialist, I was in charge of the payroll area and managed daily administrative activities, and supported the ______ Partnership team.
I'm looking to further develop my experience in payroll, update my knowledge in processing payroll according to the law and apply the rules and best payroll practices."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! It sounds like you have a lot of experience in human resources, admin, and payroll. Consider mentioning some of the skills you acquired during these past jobs. What programs are you proficient in? Are you organized, reliable, or mathematically inclined? Talk about some of your strengths and connect them to the ADP role. Great job!
Questions To Ask In An ADP Interview
It is always important, and expected, to come prepared with questions for your interview. Hence the old adage, ‘You are interviewing them as much as they are interviewing you.’ Some standard questions are expected, such as asking the interviewer what they love about working there. Other questions that you write down may likely be answered at some point elsewhere in the interview. When this is the case, the last thing you want to happen is to run out of questions to ask before you even got around to asking them. Yet another reason to prepare in advance.
The more you research their company, the more questions you’ll be able to come up with. Also, don’t limit yourself. Let them know you are genuinely interested in working for them specifically. Take advantage of this opportunity to showcase your research by asking unique questions that would be fun for your interviewer to answer, which are company culture-centric.
Here are a few examples to guide you in formulating the right kinds of questions to ask in your ADP interview:
1. Under the description of ADP’s employment experience, it says there are opportunities for advancement, training and development. I am very career focussed and have an ambitious career plan. Can you tell me what the average advancement opportunities and career progression would look like for this position, and how actively you are promoting from within?
2. This opportunity detailed there was no experience necessary. In the employee testimonial videos included below the job description, ADP employees really raved about the training program being second to none. I’m eager to learn more about it. Would you mind sharing a little of the training process with me, and what makes it so unique?
3. Can you tell me more about your opportunities for global mobility?
4. Would you say the most clients ADP serves are small or midsize businesses, or enterprise businesses? Or would you say it is even across the board?
5. The company has obviously come a long way in the last 70 years. I’m curious, in the beginning In 1949, when ADP was known as Automatic Payrolls, what products or services did they offer? I read that they didn’t start using punched card machines or check printing machines until 1961, so I’m curious what kind of system was used before then.
ADP's Company Culture
ADP is a company that specializes in payroll software, which is a human resources product. The better a company’s Human Resources department can perform, the better the employee experience will be. This is highlighted in one of ADP’s Culture Statements, which states that they are always designing for people, and that they start with their own.
Spending some time watching the employee testimonial videos they have on their website, the sincerity of how wholeheartedly their employees stand behind ADP’s product and services, is remarkable. In fact, ADP even advertises on their careers’ webpage that they strive to be a company that their employees are proud of. “We welcome big thinking people who can amplify wisdom, accelerate progress, and embrace change. People who want, and expect, more out of life. Like a job and a company they can be proud of.” This is the mark of a successful brand. Where a company has a successful product, backed with integrity, which their employees stand behind with pride. In return, they take excellent care of their employees, which motivates them to deliver an above and beyond customer service experience. Great products and great services. As ADP puts it, “Good karma. Our work makes other companies better at what they do. Which in turn makes us super successful, with the ability to create an excellent workplace of our own. Ta da!”
They describe their culture as down-to-earth, “where you can bring your whole self to work every day.” They celebrate their employees for their individuality, and what makes each of them unique, from their hobbies to their interests to their cultural background and their diversity. Their employees genuinely seem to love where they work as a result, which motivates them, in turn, to put their all in. “This is what ADP looks like. Isn’t this what life is all about? Finding something meaningful that you love doing in a place you enjoy doing it? ADP can give you that opportunity. We believe in who you are, what you know and where you hope to go with your career. Our strengths-based leadership approach will value what you do best and let you shine.”
So, they want to hire people who embrace what makes them unique and sets them apart from other companies. They are looking for candidates who will bring their whole selves to the interview. So showcase how you’ll fit into their teams of “big-thinking people.” You’ll want to exhibit emotional intelligence, and that you can “amplify wisdom, accelerate progress, and embrace change.” You’ll want to celebrate diversity and inclusion, and an eagerness to learn from and collaborate with perspectives outside of your own. “Sharing what we have in common. Champions for change. A passion for our work. And the inspiration we get from one another. That’s what makes working here special.”
On their careers page, they invite you to “Say hello and stay connected.” This suggests that you should have excellent relationship building and team-building skills, and be a team player. They place a lot of emphasis on celebrating their people, so this should play into your motivation for pursuing the role.
About the Author
When I started my career in business management, branding, and marketing, I mistakenly assumed hard work and integrity alone would get me noticed. Back then, I assumed the harder I worked, the faster I’d rise through the ranks. Yet, even in a meritocracy, this is rarely the case.
The goals of my peers competed with mine, and too often, they were better at getting noticed for their accomplishments. And, some of them were all too happy to watch me working harder, as they worked smarter, rising through the ranks faster than me. At one point, a boss of mine labeled me a stealth worker. They said they had no idea I was the one performing all that great work. If only I’d drawn more attention to what I was doing, maybe I would have gotten rewarded for it. So I learned most of my leadership skills the hard way, and the journey was long.
As a leader, my favorite part of the job came to be coaching others. I took pride in sharing the secrets to my eventual success, and offering my outside-of-the-box view of the role. Where other leaders were only in it for themselves, I was genuinely in it for the company and the team. So I taught those I mentored not only what they needed to do, and how to do the job right, but why each step was important. I spelled out how everything fit into the big picture and shared every trick of the trade that no one shared with me. Every single individual I mentored advanced far ahead of their peers, surpassing those who were only in it for themselves.
Another favorite part of the job was recruiting and building the perfect teams. For me, conducting an interview was an art form. I later volunteered my services at career fairs and trade schools, offering advice, from crafting the perfect CV and resume, to delivering a perfect interview, to negotiating a decent raise. Now I am a full-time writer, and left my management career behind me. Yet, I still love coaching others to succeed, and I love writing for mockquestions.com for this very reason.
Here’s what I said to a friend of mine whom I mentored a long time ago: “Every single thing you do, at every stage, can alter the perception others have of your professional worth. My goal is to make you look like an asset worth fighting for.”
Learn more about Kevin Downey