MockQuestions

ADP Interview Questions

To help you prepare for an ADP job interview, here are 46 interview questions and answer examples.

ADP was updated by on November 13th, 2022. Learn more here.

Question 1 of 46

Tell me one good thing and one bad thing your previous boss might say about you.

Why the Interviewer Asks This Question

This question reveals how you handle stress at the moment. Many who've had this question posed to them wonder if their interviewer already conversed with their previous employer.

Written by Kevin Downey on May 16th, 2022

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46 ADP Interview Questions & Answers

  • Behavioral

    1. Tell me one good thing and one bad thing your previous boss might say about you.

      Why the Interviewer Asks This Question

      This question reveals how you handle stress at the moment. Many who've had this question posed to them wonder if their interviewer already conversed with their previous employer.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      There is no need to feel nervous about this question. Answer with confidence, and stay on course with what you'd offer and contribute. Consider incorporating some of their keywords into what you share, such as integrity, collective passion, and innovation.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "I think my professor would say I'm very detail oriented and always submit high-quality work. By the same token, he would also probably say I'm a perfectionist and that slows me down sometimes or causes me to lose focus on what is important."

      Written by Jaymie Payne on November 13th, 2022

      1st Answer Example

      "They'd tell you I'm hard on myself, and that when I made mistakes, it would throw off my game so much that I'd trip over my own feet, but I've overcome this. They'd also say I am their clutch player and their most reliable go-getter."

      Written by Kevin Downey on May 16th, 2022

      2nd Answer Example

      "They'd inform you of my habit of going above and beyond, and that I view the basics of my job as putting my all in, doing my best to anticipate the needs of my superiors, and doing everything I can to make their job easier. Basically, I'm always managing up in the best definition of what that means. With that, as far as my flaws, they'd tell you I'm eager to learn from my mistakes and grow and take responsibility for my actions to the extreme. So my supervisor would say I'm the only person who'll ever throw me under the bus, and that I am honest to a fault."

      Written by Jaymie Payne on November 13th, 2022

  • Behavioral

    2. Tell me about a difficult workplace goal you set. What steps did you take to achieve that goal?

      Why the Interviewer Asks This Question

      Setting goals for yourself (and taking the steps necessary to achieve them) shows that you are serious about your personal and professional growth. This question is your opportunity to emphasize your motivation and ability to see a goal through from the planning stages to actually achieving it.

      Written by Elisabeth Walter

      How to Answer

      Demonstrate that you are willing to put in the hours and the effort to achieve your goal. Discuss with the interviewer two to three steps you took to help you get closer to that challenging goal. Be sure to highlight the results to show you made it!

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "Since I do not have any formal work experience, I'll give you an example relating to my education. In my senior year of college, I set a goal to graduate with a grade point average of 4.0 on a scale of 4.0. I knew this would be a tough goal to achieve, and I also knew I would need a plan to achieve this goal. At the start of the year, I mapped out what classes I would take, and as I received the syllabus, I built a road map and used a planner to color code assignment deadlines and milestones. I planned "distraction-free" periods where I could study in quiet and get my work done without receiving texts or being distracted by my roommate. I set short and long-term goals and celebrated the milestones and achievements along the way. I think my planning and dedication to sticking to the plan helped me succeed in graduating with a 4.0 and honors!"

      Written by Jaymie Payne on November 13th, 2022

      1st Answer Example

      "I took it upon myself to pursue my master's part-time while working full-time at my previous position. Working towards my master's had been a goal of mine for a long time, and it was also something that my boss had encouraged me to do for my own professional growth. While it was challenging to balance different responsibilities, I learned so much through this experience and was proud of myself for accomplishing this goal. The scope of my responsibilities increased vastly after this as I was able to tackle more challenging work."

      Written by Rachel Hills on November 13th, 2022

      2nd Answer Example

      "I set a goal to be promoted to manager of the tech team at my current company. I knew it would take time since I was only working in a fill-in lead position. I studied outside of work to learn more about the systems we worked with. I also let my manager know that I wanted to take on more responsibility. Within two years I was promoted to Systems Manager."

      Written by Jaymie Payne on November 13th, 2022

  • Behavioral

    3. How do you prioritize multiple projects when they all seem equally important?

      Why the Interviewer Asks This Question

      Prioritizing is a skill that requires practice. Your ability to do so effectively will impact the quality of your work and how much you're able to get done. Hiring managers want to make sure you have the skillset in place to effectively differentiate the important from the not so important.

      Written by Elisabeth Walter

      How to Answer

      There are many approaches you can take to prioritizing multiple projects. Here are some suggestions:

      1) Make a list. By thinking through and writing down each item that needs to be completed, you can see it on paper.
      2) Mark what is urgent or essential. Take into account deadlines and meetings.
      3) Order each task based on effort and estimated value. Considering due dates and how long it will take to do each item (also considering how much time you have).

      While answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen and when. The better you can prioritize, the more productive you will be, making you an asset to ADP!

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I make lists of things that need to be done and what priority they are. I have a color-coding system in Sheets that I utilize when making my lists. I have weekly touchpoints with my manager for accountability and recalibration of the current priorities. I also collaborate with peers to share best practices and ensure we're all being as effective as we can be with templates and documents, etc."

      Written by Jaymie Payne on November 13th, 2022

      1st Answer Example

      "My job is fast-paced, and it's not uncommon to have multiple projects with conflicting priority levels. Typically, I plan my week out and create time blocks to ensure I have time to do certain tasks without interruption. As soon as I feel overwhelmed or fall behind, I meet with my manager to communicate my concerns. We discuss the current projects, and I get their feedback on priority and see if other team members can support some of the work."

      Written by Jaymie Payne on November 13th, 2022

      2nd Answer Example

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed but I am also aware that these times will require an additional commitment of hours from me. Never have I underdelivered on a deadline."

      Written by Jaymie Payne on November 13th, 2022

  • Behavioral

    4. What skills would you like to improve upon?

      Why the Interviewer Asks This Question

      This question aims to answer whether you've set goals for your self-development and have a "can-do" attitude. Having a can-do attitude requires stepping outside of one's comfort zone. A willingness to step outside of one's comfort zone exhibits a drive for growth, adaptability, and flexibility.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      You've performed your research on the company, now it's time to perform research on yourself. Go through any self-evaluations you've composed, as well as any useful comments from your previous performance reviews. Make a list that would reflect positively on you, and align those points with your career goals.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "I have a formal educational foundation of knowledge of the payroll and HR industry; however, I would like to learn more about ADP-specific technology and platforms. I have had a brief bit of exposure to your ATS but I know there are several more like ADP TotalSource(R), ADP Workforce Now(R) and ADP SmartCompliance(R) that I would be excited to learn and be able to support related projects."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    5. What is your greatest weakness?

      Why the Interviewer Asks This Question

      This common interview question is an opportunity to demonstrate your self-insight. Interviewers ask this question to learn more about your self-awareness and ability to reflect on room for personal improvement. Further, it might even be an opportunity to screen out candidates who may actually have a 'make-or-break' weakness when it comes to doing your job effectively.

      Written by Elisabeth Walter

      How to Answer

      Pick a weakness that is not a core skill for this position. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

      Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human, and all have weaknesses, so don't be afraid to share yours!

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I believe I could improve in some technical skills including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

      Written by Elisabeth Walter

      User-Submitted Answer

      "Personally, my biggest weakness is not asking questions. I have run into many situations either at school or in my internship where I find myself not quite sure about something. Rather than asking a question because it seems 'stupid' or 'already known', I end up putting myself behind and never understanding fully. To combat this, I always think of questions I have and write them down, then figure out the appropriate person to ask. Never feel that asking questions is a bad thing; it shows you are engaged in what you are doing and are curious to learn more."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      You do a great job of identifying a tangible growth area, along with providing specific examples of what you're doing to improve in this area. My only suggestion for strengthening your response is to change the last sentence to "I" statements rather than using the "you" pronoun. Using "I" statements illustrates a level of confidence, while also showing that you're taking ownership for your response.

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  • Behavioral

    6. Tell me about your greatest work-related accomplishment.

      Why the Interviewer Asks This Question

      Asking about your most significant accomplishment allows the interviewer to dive more deeply into your professional background. It also gives the interviewer the opportunity to learn more about your personality, how you like to be motivated, and what you value personally and professionally.

      Written by Elisabeth Walter

      How to Answer

      It is okay to brag a little bit when answering this question. Demonstrate that you are proud of yourself and your career accomplishments and that you would take this same sense of pride in your work to a new role with ADP. Point to a specific, relevant example that highlights the impact you made on a project.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "The greatest accomplishment in my career was graduating college as an honor student while still working full time in a related field. I graduated at the top of my class while receiving high-performance reviews at my job. This accomplishment showed me that I could dedicate myself to my career and education while reaching the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."

      Written by Elisabeth Walter

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  • Behavioral

    7. What are the first three things you do when joining a new team?

      Why the Interviewer Asks This Question

      Some enter a new work environment with a go-getter attitude, excited to prove themselves and deliver on their claims. However, coming in ready to reinvent the wheel before building relationships and understanding what those who came before you have built and why will only result in self-defeat. This question is geared to see how you would approach this situation.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      Familiarize yourself with the 30/60/90 rule: The first month of a new hire's 90-day probation period should focus on familiarizing themselves with the team, company, products/services, clients, etc. Month two should be spent studying current processes and procedures, and identifying strengths and weaknesses. In the last month, that hire should be well-grounded in the role and capable of identifying growth opportunities. Past the 90-day mark is considered an acceptable time to implement innovation.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "When joining a new team, whether it's a project in class or when I volunteer in the community, I always introduce myself with a smile and positive attitude. I take time to get to know everyone and understand the culture of the group. I also focus on understanding my role and responsibilities among the team."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    8. ADP is one of most well-known payroll services companies in the world. Why should we hire you over another candidate?

      Why the Interviewer Asks This Question

      What the interviewer is getting at is 'What makes you stand out?' Because ADP is a giant corporation, you can bet that they receive hundreds of resumes when they post a job opening. This means that you will have to differentiate yourself as an applicant and articulate that well in an interview.

      Written by Elisabeth Walter

      How to Answer

      This is the time to sell yourself! Think of your top three greatest strengths, and try to tie those into the qualities outlined by ADP in their job description.

      Maybe you are innately positive and can cheer others up when they are having a bad day. Perhaps you are an expert in dispute resolution. Write down a few examples of the most influential personal skills that come to mind. If you're not sure where to start, review your resume, paying close attention to your accomplishments. Think about the qualities that propel you to excel on a regular basis.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I am entering the workforce with a fresh perspective. I am eager to find meaningful work and contribute my knowledge from my formal education to a reputable company. I'm passionate about helping others and feel that I would be a perfect fit because of my alignment with your core values of integrity, excellence in service, and innovation."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    9. If ADP hired you today, what would you accomplish first?

      Why the Interviewer Asks This Question

      Your interviewer wants to know that you will proactively respond to challenges right off the bat and will be ready to hit the ground running. Interviewing and onboarding is a costly, time-consuming process, meaning that hiring managers oftentimes want team members to be able to make positive contributions right away!

      When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be a successful candidate with ADP.

      Written by Elisabeth Walter

      How to Answer

      The first step to answering this question effectively is making sure you understand the ins and outs of the position description. Focus on one of the job duties included here, and then think of a few concrete steps you will take to perform this duty effectively. You might bring up previous projects you successfully worked on that relate to this duty or skill. Above all, demonstrate to your interviewer that you are ready to dive right into your responsibilities!

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "My main objective would be to absorb and learn as much as possible in my first thirty days. I want to take in as much as I can so that I can better understand my role and responsibilities, then I would work on creating monthly and quarterly goals for myself that allowed me to hit production/sales KPIs and to continue my professional growth and development."

      Written by Jaymie Payne on November 13th, 2022

      User-Submitted Answer

      "A payroll specialist is responsible for processing the payroll and keeping the employee database updated with respect to salary and pay, so my first objective would be to adapt quickly to the position and know the management of systems and regulations that affect the payroll."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Great! Learning the payroll software, procedures, and regulations should definitely be a top priority when you're first hired. You might also talk about sitting down with your new manager to find out what their expectations are for you, in addition to introducing yourself to your new colleagues. Good job!

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  • Behavioral

    10. At ADP we like to recognize our most dedicated employees. How do you like to be recognized for your accomplishments?

      Why the Interviewer Asks This Question

      We all like to be recognized in some way for our accomplishments in the workplace. Whatever type of recognition you prefer, your answer to this question will give your interviewer a better idea of your work ethic and how ADP can best support you.

      Written by Elisabeth Walter

      How to Answer

      Share with the interviewer how you would like to be known for your hard work at ADP. This might be through gifts, financial perks, public recognition, kind words, title recognition, or something else completely.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I value kind words, and when someone takes the time to send me a handwritten note or email. I also appreciate public recognition, like a shout-out on a team call or a blurb in a team newsletter. I also appreciate it when someone asks me to teach someone else something. I think that's the highest form of flattery and recognition!"

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    11. What is your greatest strength?

      Why the Interviewer Asks This Question

      As an industry-leading HCM company that has contributed to transformative innovation in the HR industry, ADP seeks to stay at the top of the industry. That means hiring top talent who are aware of their strengths and the value that they can add to the organization.

      Written by Rachel Hills on November 13th, 2022

      How to Answer

      Demonstrate your self-awareness by pointing out a strength that you've honed over the years. Discuss a skill that is directly relevant to the role to which you're applying. Having a tangible example will strengthen your answer.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I am an outside-the-box thinker and love creative solutions. I thrive on being given a problem with no apparent solution and being given the opportunity to dive into the issue, understand the ins and outs, what system is currently in place, and, if there is none, build that process from the ground up. I love collaborating with others in these situations but am just as happy to problem solve independently."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    12. Tell me about a time when you used your own judgement, and the result was not successful.

      Why the Interviewer Asks This Question

      Interviewers want to know that they can trust you and that you can trust your own judgment. While some degree of failure is inevitable when you're challenging yourself, it's all about how you respond to that perceived failure. Following through with your responsibilities is the bottom line, but sometimes you encounter situations where it's just not possible. Think of this question as a more specific version of the common 'what is your greatest weakness?' It's an opportunity to demonstrate self-awareness, humility, and motivation to improve.

      Written by Elisabeth Walter

      How to Answer

      Perhaps your manager asked you to do something without providing the proper instructions, and you were left to figure things out on your own. Maybe your co-worker called in sick during a crucial deadline, and you had to scramble to cover for them while maintaining your workload. When you explain the situation, focus on what you did to ensure the best results, even if the outcome was sub-par. Then emphasize what you learned from the experience and how it has helped you to improve as a professional.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "My mentor had once sent me an email with instructions on a project, and though there were areas I felt uncertain of the directions, I didn't want to bother my mentor, and I was in a hurry to complete my work before my vacation. I assumed I knew what my mentor was asking, completed the project, and turned it in. I had grossly misunderstood the directions, and the day before my vacation, I had to redo the entire thing. I realized that I made a mistake by assuming when I had questions, and I should have taken the time upfront to be sure I understood the expectations before starting the project. In an effort to save time, I took a shortcut that ended up costing me more time, ironically. That lesson has stuck with me, and I know it's better to ask questions and seek to understand than make a mistake and have to do the work over again."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    13. Tell me about a time you had to learn a new task. How did you go about learning it?

      Why the Interviewer Asks This Question

      Much of what you will learn at ADP will be self-taught, or on-the-job training. Show the interviewer that you are an intellectually curious individual with a full understanding of how you most effectively learn.

      Written by Elisabeth Walter

      How to Answer

      Think of an example from school or work when you had to learn a new skill. It could have been a challenging course in school that required you to think outside of the box. Maybe you needed to learn a task on-the-job that stretched you beyond your typical realm of thinking.

      Start by addressing how you learned the topic. Perhaps you went to study groups to interact with other students. Maybe you reviewed it independently. Or, possibly learning this new task required a more hands-on approach. Think about how you adapted to the new material and what helped you learn in the process.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I am a self-helper and am passionate about learning, so anytime I have a question or want to learn something new, I seek out videos or articles to learn. I also have a robust network on LinkedIn, so I seek out industry experts to ask questions and explore different topics with. I'm not afraid to ask for help though, so if I've not been able to self-help, I will seek out a peer or leader to get assistance."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    14. Tell me about an ethical dilemma you faced in the workplace and how you handled it.

      Why the Interviewer Asks This Question

      Integrity is listed as one of ADP's core values. This question allows the interviewer to discover more about your character. It's not uncommon for ethical dilemmas in the workplace to come up from time to time, so speak openly about any relevant experiences you've had. Think carefully about your answer, as it will leave a strong impression.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Demonstrate your ability to follow a company policy for this type of issue and your commitment to honesty, integrity, and loyalty to your organization. Show examples of how you've "done the right thing," even when it may have cost you personally or professionally. Demonstrate how you bring honesty and fairness to the team and how you have been a good role model to others.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "In school, I realized there was an error with the grading system, and I received perfect scores prior to submitting the assignment. I could have kept quiet and continued to receive those grades for work I didn't complete, but I knew that was not the right thing to do. I made my professor aware, and he thanked me for my honesty because it appeared that the error was widespread and happening to several other students."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    15. Tell me about a significant contribution you made in your current position.

      Why the Interviewer Asks This Question

      The interviewer wants to know that you aim to make significant contributions to your employer. If ADP didn't hire the best, they wouldn't BE the best!

      Written by Elisabeth Walter

      How to Answer

      Show the interviewer what you are capable of contributing to ADP. Examples to share might include building relationships with your team to solve problems, increasing sales on your team, or bringing a new idea to the table that helped to move a project along. Keep in mind that numbers and percentages speak volumes.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "My biggest contribution to the university was my creativity. I often volunteered to lead committees and group projects and often had to build the strategy from the ground up. I was creative when it came to fundraising and planning campus engagement events and I love collaborating with others to come up with new, innovative ideas."

      Written by Jaymie Payne on November 13th, 2022

      User-Submitted Answer

      "In my previous position, myself and another team member were assigned the Spanish request as there were many escalations due to communication barriers. I started to reach out to the clients by phone and email and created a relationship with the DOS as well as with the client. This allowed them to have a contact person and be able to address any issues before being escalated. After a few months, we saw the change where we only have 1 or two a month vs a few a week. Later the company decided to move all interaction with the South American team to Spain as the company was evolving."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Wow! This is a great example of a contribution that you made within your last company. It emphasizes a valuable skill that you have (and that many others don't have) - being bilingual. It also shows that you are proactive and customer-focused. In addition, your reply clearly explains how your actions benefited the company and its customers. Great job!

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  • Behavioral

    16. If hired, what are the top skills you will bring to ADP?

      Why the Interviewer Asks This Question

      You have likely gained many valuable skills in your career, and your interviewer wants to hear about the skills that will be most relevant to a role with ADP. This question is a chance to demonstrate that you are well-versed in the position description and what will be expected of you in this new role. It's also an opportunity to demonstrate strong self-insight.

      Written by Elisabeth Walter

      How to Answer

      Read through ADP's job description and familiarize yourself with the essential skills they are looking for, in their successful candidate. Once you understand the skills and qualities they are seeking, you will know which skills are best shared with the interviewer.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "The top skills I bring are my ability to build and maintain relationships and communication skills. I am very extroverted and have been very involved in my community over the years. This has required me to have the skills to build trust and establish a relationship and then also nurture and maintain that relationship. I'm a genuine person, always taking a true interest in others and how I can best support them. I'm level-headed and have the ability to remain objective, even in trying situations. I think these skills will translate well into the customer service side of ADP."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    17. Culture fit is really important to us at ADP. How would you describe your workplace personality?

      Why the Interviewer Asks This Question

      Your workplace personality and how you fit in with the ADP culture are important to hiring managers. A negative culture will significantly influence employee productivity and turnover. Ignoring 'fit' can be a very costly mistake for a company.

      Written by Elisabeth Walter

      How to Answer

      It is essential for you to clearly outline to the interviewer what motivates you, what your communication style is, as well as a few other factors that could best describe your character. Keep in mind ADP's company motto of "Always Designing for People" and #workhappy, and think of what traits you bring that fit into the existing company culture.

      Here are a few things that potential employers like to hear:

      - I show up and perform, no matter what.
      - I apply my core values to everything that I do.
      - I consistently submit quality work.
      - I am a positive person to be around.
      - I happily collaborate with my coworkers to successfully work towards a greater goal.
      - I apply discipline to my work and encourage the same of my co-workers.

      Employers highly regard those who take accountability, can self-motivated, and are highly collaborative.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I was doing some research on Comparably and noticed that ADP has an A+ rating for company culture. In reading reviews, it looks like collaboration is the biggest area of praise for the company and that is also very important to me. I believe in working together to promote innovation and diverse ideas, so I think I would be a great fit in this area. I get along easily with others and value and respect the opinions of everyone I work with."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    18. ADP seeks to hire natural leaders. Tell me about a time when you took initiative in the workplace.

      Why the Interviewer Asks This Question

      Because ADP is a leader in payroll and other HR services, they want to hire employees with the same leadership mentality. They need employees who take the initiative and do not wait around for something to happen. ADP seeks employees who can motivate themselves and others.

      Written by Elisabeth Walter

      How to Answer

      Talk about a time when you inspired a colleague to be better or took the role of a leader without being asked. Maybe you took a training workshop outside of work hours that you knew would help you get that next promotion. Regardless of what example you use, make sure to highlight leadership traits, such as strong communication skills, problem-solving, and taking initiative, that led you to be successful in the role.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "Our school provided us with a list of employers that we could select to do our internships with. I took the initiative to research each on Comparably to learn more about the CEO approval rating, company culture rating, and how the current and past employees rated the company. I compiled my results in a spreadsheet and used that to make my decision on which internships to request."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    19. One of ADP's core values is "excellence in service." How do you demonstrate excellence in service in the workplace?

      Why the Interviewer Asks This Question

      ADP's survival depends on sales and customer/client satisfaction. This question gives you an opportunity to speak to your work ethic and commitment to the team and to customers and provides insight into whether you are someone who does the bare minimum or if you are willing to put forth some extra effort when called upon.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Think about a time you exceeded expectations or when you shined on a performance review. Provide a specific example and discuss why in that situation you chose to do more and how.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "I believe that quality is a core requirement of achieving excellence. While in grad school, quality was a focus for me as I studied, researched, wrote, and defended my dissertation. I made sure that professionals wrote articles or publications I was reading, and referencing, and I verified all sources. I took pride in my writing, never plagiarizing, and always ensured that I proofread my submissions multiple times and asked other peers to proofread them. I will also bring that same level of commitment to quality to ADP."

      Written by Jaymie Payne on November 13th, 2022

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  • Behavioral

    20. How have your previous employers earned your loyalty?

      Why the Interviewer Asks This Question

      This direct behavioral question is self-evident in what they're looking to learn. It will clue them into what your partnership with them would look like, as well as what might motivate you in this environment.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      Take a few minutes to walk the interviewer through your work history, highlighting the most relevant positions you've held and the relevant skills you've gained. Recognize with gratitude the periods of your work history that contributed most to your career growth, goals, and objectives. Display a desire for continued career growth and workplace loyalty. Discuss your desire to work long term in your next position, while hoping to reap the rewards of such a relationship.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "I value when leaders respect their employees and give them a voice. It's important that leaders are open to feedback and ideas, and that fosters a culture of trust and respect, ultimately building loyalty as well. I also find I'm loyal to those with a positive attitude and who are people-centric, genuinely caring for their team members."

      Written by Jaymie Payne on November 13th, 2022

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  • Customer Service

    21. How many years of customer experience do you have?

      Why the Interviewer Asks This Question

      This question aims to evaluate your customer service skills and the level of your experience. This will help them assess how well you'll fit into the culture of their brand.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      Go deeper than giving a cut and dry answer to this question. After you offer the length of experience, detail what those years have taught you. Define what customer service means to you. Focus on the customer experience delivered through your interactions with your clientele and your team. Focus on culture, branding, and creating human connections. Exhibit positivity and an enthusiasm for working in a customer-centric environment.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "I don't have any formal work experience with customer service. However, I volunteered for two years at a local homeless shelter and led a committee at my school. In those roles, I utilized customer service skills like communication, empathy, negotiation, and patience when working with the public in these roles. I always treat others how I would want my family members to be treated and have found that taking the time to see things from another person's perspective has greatly impacted my success working with others."

      Written by Jaymie Payne on November 13th, 2022

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  • Customer Service

    22. What would you do if a client wanted to terminate their contract?

      Why the Interviewer Asks This Question

      This evaluates how you handle upset customers. It also assesses how far you would go to protect your company's interests, and represent its brand.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      Detail your conflict resolution skills and how you cope with stress. Offer examples where you handled such challenges on the job with confidence and ease. Answer this question by describing your understanding of an upset customer's needs. Explain how you identify the steps required to resolve the issue and how you deliver a great customer experience.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "I would actively listen to the client's concerns and reasons for wishing to end the contract and talk through any issues they had. If there was a place to offer a solution or reparations I would see where we could compromise to salvage the relationship. If they were adamant that they wanted to terminate their contract, I would escalate it to my account manager so we could review the legal options of their request and work on a plan to communicate back to the client what their options would be."

      Written by Jaymie Payne on November 13th, 2022

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  • Customer Service

    23. At ADP, we take great pride in our customer service reputation. How would you deal with a customer dispute?

      Why the Interviewer Asks This Question

      ADP is a well-known name, meaning it's vital they maintain a strong reputation in such a competitive market. To land the position with ADP, you must show the interviewer that you are more than 'just an employee.' The interviewer wants to hear how you will help ADP to carry the customer service torch.

      Written by Elisabeth Walter

      How to Answer

      Especially for applicants seeking a client-facing role, it's critical to have the ability to deal with conflict effectively and nurture long-term client relationships. That being said, customers don't always make it easy on you! Emphasize your customer service skills and the process you would take to turn a dissatisfied customer into a satisfied one. You might even give an example of a time you successfully resolved a customer dispute.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I would stop what I was doing and give them my full attention. I would try to de-escalate first by listening to what they say without interrupting. I would remain calm, and as long as I did not feel that my safety was threatened, I would try to resolve the matter by speaking to them with kindness and compassion. I would apologize for the problem and assure them I will assist them with resolving it. If a situation continued to escalate or it was a problem I could not fix, I would immediately ask my manager for assistance."

      Written by Jaymie Payne on November 13th, 2022

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  • Customer Service

    24. How would you respond if a client or customer asked you a question you didn't know the answer to?

      Why the Interviewer Asks This Question

      ADP offers a wide range of HR services, so you will likely run into a situation where you're unsure how to answer a client or customer. The interviewer wants to discover more about how you would react under pressure and when you lacked the knowledge necessary to answer a question.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "As a newer employee in sales, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer or client's question. I would be transparent and let them know I would research the answer and get back to them as soon as I could. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    25. What would you do if you had to relocate?

      Why the Interviewer Asks This Question

      This question aims to get an idea of your flexibility, and how far you'd go to land the job. Travel isn't always a prerequisite but can be a benefit to them if one is willing to fill those shoes.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      If you weren't aware travel was a prerequisite for the position, ask if it is. Tell them you're interested in the position and that you'd be open to discussing it further. If your understanding of constant business travel doesn't fit into your current lifestyle, take some time to evaluate how this fits into your long-term career goals. Ask more questions about the position, including if there is room for advancement from within, and if a willingness to travel is a prerequisite to growing in the company. Maintain your interest. Keep discussions open and exude flexibility with a focus on a willingness to go to batt for the team.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "At this time, I would not be interested in relocation. My family lives in this area and I have many ties to the community and my volunteer work that drives my desire to stay here. While I would be okay to commute up to an hour each way, I would also be open to remote work or a hybrid role as an alternative solution."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    26. What qualities are you seeking in a manager at ADP?

      Why the Interviewer Asks This Question

      The interviewer is trying to understand your preferred style of management better and in some cases, the person interviewing you could be your potential manager, so this will help them understand if you would align well with them. Be sure you research ADP's cultures and if possible, try to do some research on the background and education of the person you're interviewing with.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Consider past employers and the best leader you had. Think about what traits or habits they demonstrated that made them someone you enjoyed working with. In your response, explain some of the qualities you're looking for in a leader but also demonstrate that you're flexible and work under different types of management styles.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "I prefer a manager who gives me the training, tools, and resources to be successful and then trusts me to do the job. I appreciate being given autonomy while also knowing I have the support of my manager and team if needed. I also value a manager who keeps lines of communication open, and I feel comfortable approaching if I have a concern or need assistance."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    27. What do diversity, equity, and inclusion mean to you personally?

      Why the Interviewer Asks This Question

      Diversity, equity and inclusion (DE&I) are a focus for many organizations, ADP included. The interviewer is trying to determine if you're familiar with the terms and if you understand their importance in the workplace. This question allows the interviewer to gain insight into what DE&I means to you.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      In your response, demonstrate that you understand the meaning of each (DE&I) aspect and speak honestly about what it means to you on a personal and professional level. If you have received any corporate or more formal training in this area, be sure to speak about that experience and how it's impacted you.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "Many people believe that diversity is just about race and gender, but it encompasses so much more! Age, religion, veteran status, disability status, and education are just a few other areas that diversity should be considered. It's important for me to join an organization that values DE&I and where employees of all backgrounds and experiences are represented. Everyone should feel valued and included in the workplace and I'm constantly evaluating my actions and being more self-aware to ensure I'm contributing to this and fostering DE&I in the workplace."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    28. What is your desired salary?

      Why the Interviewer Asks This Question

      The interviewer would like to have a better understanding of your salary requirements so they can determine where that lands on their pay scale and if it's in line with their budget.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Provide ADP with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your contributions are worth. If ADP's website or careers page mentions a total rewards program that includes work-life balance, health benefits, mental health services, employee discounts, retirement saving options, etc., and those are important to you, also share that you would consider those when considering a compensation package. You can also mention that the total benefits package would impact your desired salary and that you'd like to learn more.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "As a recent graduate, I'm open to negotiating. Base salary is important to me, but the total rewards package, including medical insurance, mental health benefits, and employee discounts, are of equal interest and importance when considering an offer."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    29. Would you be able to travel from time to time?

      Why the Interviewer Asks This Question

      The job description for ADP should list if travel is required for the position, and if so, what percentage of time it would be required. If it doesn't, don't be afraid to ask follow-up questions here to determine the frequency of travel and distance required to travel. Knowing all the details will allow you to answer more honestly.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Think about whether you would be able to travel and if you would need advanced notice each time. If you have limitations that restrict your ability, be upfront about it. If you have some flexibility speak openly about the circumstances.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "I understand travel may be required, especially as I train and shadow. I don't have any problem traveling, as long as mileage is reimbursed, and lodging is covered."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    30. Are you actively interviewing with other companies?

      Why the Interviewer Asks This Question

      This question gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere but ADP is your preferred employer, don't be afraid to share that information.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Be honest about your status and if you're passively or actively job searching. Be open about whether you are interviewing with other companies and if so, what stage of the interview process you are in and if you have any pending offers.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "I've just begun my job search, so I'm exploring different companies and opportunities. I'm actively interviewing but do not have any formal offers at the moment. I appreciate your time today and feel like this opportunity would align well with my skill set, formal education, and career goals."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    31. How would you feel about working beyond your scheduled hours in the evenings or on the weekends?

      Why the Interviewer Asks This Question

      Depending on the position you are applying for, there may be a high demand for less desirable shifts, expectations for putting in overtime or weekend hours, or expected on-call coverage when experiencing staff shortages. With this question, they are gauging your overall flexibility and your expectations for what the role entails.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      Best to be honest. If you have other priorities or demands on your time that aren't conducive to working lots of overtime or covering other shifts, then it is worth clarifying this now. It is better for both parties to learn if the job isn't a good fit earlier rather than later.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "I'm eager to find my first position within a well-established company, and I expect to put in extra hours as I get started. I have no problem working overtime or hours outside my normal shift to better serve the team, clients, and the business."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    32. How would working for ADP aid in your five-year plan?

      Why the Interviewer Asks This Question

      This question is used to assess your commitment to the organization and role you are competing for and how well your goals align with the goals of their company. Your answer may determine whether this is the right job for you or if it's the right job for right now. You should create a five-year plan for your career if you haven't already.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      Thoroughly research the position and their work culture and before the interview determine how your goals align with theirs. If you haven't already, put together a five-year career plan. You should be ready to revise your five-year career plan every year, determining where you are and building again from there, so you can adjust accordingly.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "My goal is to grow within your company and learn the skills and knowledge I need to advance into a sales management position in the next few years. I want to find a home with an organization that offers stability and growth, and I think I would find that with ADP."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    33. Do you see yourself with ADP in the next 3-5 years?

      Why the Interviewer Asks This Question

      Sometimes the future is laid out for you, but sometimes you can feel like you're lost in the trees. If you just graduated from college, you may or may not know where you'd like to be in five years. Do not fret! The answer is more straightforward than you may think.

      ADP wants to know what you think about the future and is actively working towards your career goals. Better yet, they want to know how working for them will help you accomplish your goals! Think about how this job will help you get one step closer to achieving your dream career!

      Written by Elisabeth Walter

      How to Answer

      Openly discuss your career ambitions as they relate to this role and ADP as a company, emphasizing your desire to advance in the role. If you aspire to a manager-level position or seek to increase the number of people you are currently managing, share that with your interviewer. This question is also a great opportunity to ask a question about opportunities for advancement at ADP.

      Or perhaps you're not sure if you see yourself with ADP in 3-5 years. If that's the case, keep your answer open-end: share that you're looking to explore this role more and that you remain open to where a career with ADP could take you.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "As a recent college graduate, I'm still exploring what my options and career path would look like in the next 3- 5 years, but I fully intend on remaining with ADP if given the opportunity. Right now, I'm most excited to gain experience and learn all that I can about benefits administration. I'm eager to pair my formal HR education with on-the-job experience and see where that leads me."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    34. Why do you want a career with ADP?

      Why the Interviewer Asks This Question

      ADP wants to hire individuals who are passionate about their company, and the work they set out to do. The interviewer wants to hear what you specifically like about ADP. They want to know that you are impressed by their achievements and that you desire to grow with such an innovative company!

      Written by Elisabeth Walter

      How to Answer

      If you don't know much about ADP, visit their website and also research what other people are saying about them. Glassdoor.com is an excellent resource to see how employees rate their work experience. Find out two to three positive attributes of the company and then share your excitement.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "Since I just graduated with a bachelor's degree in business management with a focus in human resources, I've been focused on finding a reputable organization to join that will allow me to utilize and expand my skills. I have friends who work for organizations that utilize ADP's services and I have read many positive things about the organization on Comparably. I'm excited for the opportunity to potentially join such a prominent organization and grow with over the next several years."

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    35. What do you know about the history of ADP?

      Why the Interviewer Asks This Question

      ADP has evolved as its client's needs have changed over the years. While many people associate their brand with payroll, they offer so much more than that. If you're serious about getting a job offer, you should! Interviewers ask questions like these to ensure your motivation to join the company is authentic and that you've put in sufficient time and effort beforehand to get to know the company holistically.

      Written by Elisabeth Walter

      How to Answer

      Above all, be sure to do your research before the interview so that you are up to date with the latest products and services offered by ADP.

      Some areas to highlight could be recent press releases, awards, and reputation among employees. For example, you can talk about what makes their software stand out from the competition. If you're not sure about how they compare, find out! Search websites like Indeed and Glassdoor to dig up what you can. Wow them with your interest in the company by talking about how you watched the videos on their site about company culture. Share how impressed you were!

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I know the company began in 1949 as a payroll processing company. Over the years, service offerings have expanded to HR-related functions like benefits administration, ATS systems, and tax support. I'm impressed at how much the company has grown over the years, and it's amazing that you now have about 58,000 employees worldwide!"

      Written by Jaymie Payne on November 13th, 2022

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  • Discovery

    36. What are you hoping to gain from this role at ADP that you did not receive in your previous job?

      Why the Interviewer Asks This Question

      The interviewer asks this question to better understand your motivation behind seeking out a new role with ADP. You should have researched ADP thoroughly enough that you can articulate what it is about ADP and this role specifically that attracts you. While this question isn't an opportunity to smack-talk your previous (or current) employer, you should make it clear what it is you are seeking in this role with ADP that you wouldn't be able to find elsewhere.

      Written by Elisabeth Walter

      How to Answer

      There are a few things companies don't like to hear, and one of those things is negativity about your past employer. Even if your boss was horrible, there's no need to share that in an interview.

      Employers want to hear about your interest in the growth and long-term investment in the company. They want to hear that you are interested in a career rather than just a job. If you are currently unemployed, emphasize that your decision to leave your last role was well-thought-out. If you are presently working, speak diplomatically about why you are looking for a new role.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "As this is my first job, there are many things I hope to gain from this role. I am eager to learn the processes behind payroll and HR support and expand my skillset relating to different software platforms, client-facing situations and technology used by ADP."

      Written by Jaymie Payne on November 13th, 2022

      User-Submitted Answer

      "I am interested in the ways this job can help me grow personally and professionally. I am excited to hone my collaboration skills by working with others and to have the chance to see some glimpses into my future career path."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      It's great to hear that you're committed to your own personal and professional growth, but your answer should be more specific. What specific skill sets are you hoping to improve? How will a role at ADP prepare you for further career growth? What areas are you looking to improve in? A few more specific details here will make your answer much stronger and more memorable.

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  • Experience

    37. ADP likes to hire over-achievers. Tell me about a time you achieved over and above your given quota or expectations.

      Why the Interviewer Asks This Question

      ADP seeks to hire individuals who will take pride in their work and do more than just the 'bare minimum.' Remember that it's not just about how hard you worked but about the tangible results that followed.

      Written by Elisabeth Walter

      How to Answer

      As you prepare for your interview, you will want to go through your resume to list times when you have exceeded expectations. Think about your accomplishments and any individual accolades you have achieved along the way. It's best if you can provide a specific answer with numbers and percentages.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I have participated in fundraising for a local 5k that supports Alzheimer's awareness. As a volunteer, my goal was to raise $200. I reached out to every friend and family member in my contact list, posted on Facebook and LinkedIn, and went door to door to fundraise. I ended up raising $1,000 for the race that year, and all for a great cause!"

      Written by Jaymie Payne on November 13th, 2022

      User-Submitted Answer

      "In my last job, my first position was the clerk in the admin department, but I set a goal to be promoted to Administrative Specialist. I knew it would take time, but I demonstrated my skills and I was considered to be promoted to Admin Specialist in charge of the Payroll area."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      It's great that you set a goal and achieved it! Can you think of another example that you might also mention here when an employer gave you a target or goal to meet that you exceeded? If so, discuss how you managed to surpass the goal and what the end result was. Emphasize how you always go above and beyond to make sure you do your job to the best of your ability.

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  • Experience

    38. What types of KPIs are you measured against in your current role?

      Why the Interviewer Asks This Question

      At ADP, excellence in service and being results-driven are core values. Leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Describe what types of goals you have in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have any set goals or key performance indicators, be honest and then give examples from a prior job or any relevant personal goals you may have set. Be sure to discuss your ability to attain those goals as well.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "When I volunteered for a local non-profit, we were given certain KPIs relating to community outreach and creating social media posts to share with others. I always hit my goals relating to making cold calls, sending out emails or flyers and posting on Facebook to generate interest and start conversations with community members."

      Written by Jaymie Payne on November 13th, 2022

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  • Experience

    39. What is your experience level with computerized payroll systems?

      Why the Interviewer Asks This Question

      Since a majority of ADP sales come from payroll processing, it's likely the interviewer will inquire as to what experience you have with similar systems.

      Written by Jaymie Payne on November 13th, 2022

      How to Answer

      Provide specific examples of software and systems that you have used in the past or are currently using. If have limited or no experience, be honest but assure the interviewer that you are eager to learn and have the aptitude to learn quickly.

      Written by Jaymie Payne on November 13th, 2022

      Entry Level Example

      "As a new graduate, I do not have any formal experience working with computerized payroll systems. I have watched a few tutorials and demos of different software and systems and feel confident that I would be able to learn how to navigate them quickly."

      Written by Jaymie Payne on November 13th, 2022

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  • Experience

    40. ADP hires a diverse workforce. What experience do you have working with a diverse group of people?

      Why the Interviewer Asks This Question

      A crucial part of human resources is being able to work with people who are different than you. This could mean differences in background, race, religion, ability, education, or belief system. Hiring managers want to ensure that you will help maintain ADP's positive company culture by adapting to whatever team you join.

      Written by Elisabeth Walter

      How to Answer

      Demonstrate to the interviewer that you are more than capable of working with individuals of diverse backgrounds. You might point to a previous or current role that led you to be part of a diverse team. Or, you might have only been in relatively homogenous work environments. If that's the case, share that while highlighting the traits you hold that will contribute to your success in a diverse environment.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "While my most recent work environment is not very diverse, my time in university exposed me to people of all different backgrounds. Through classes, extracurriculars, and social events, I interacted and built relationships with people of different races, religions, languages, and belief systems. I think this is very important, and it's one of the main reasons I'm drawn to ADP as a company."

      Written by Jaymie Payne on November 13th, 2022

      User-Submitted Answer

      "I have worked with all different backgrounds in my career. Every time I join a team and make it a point to get to know everyone and connect with them."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      This is a great start, and it definitely sounds like you're comfortable working with individuals from different backgrounds! To improve your answer, I suggest being more specific here. For example; "I have worked with individuals of different backgrounds, ages, ethnicities, and religions. I embrace the unique culture of each of my colleagues, and I value learning from each of them. Every time I join a team, I make it a point to get to know everyone and connect with them. I believe that diverse backgrounds and experiences make every workplace better!"

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  • Technical

    41. What can you tell me about garnishments?

      Why the Interviewer Asks This Question

      This question tests your knowledge in payroll. How you answer this question will inform them of your competence.

      Written by Kevin Downey on May 16th, 2022

      How to Answer

      Wage garnishment is a legal procedure in which a person's earnings are required by court order to be withheld by an employer for the payment of a debt, such as child support. Title III of the Consumer Credit Protection Act (CCPA) prohibits an employer from discharging an employee whose earnings have been subject to garnishment for any one debt, regardless of the number of levies made or proceedings brought to collect it.

      Written by Kevin Downey on May 16th, 2022

      Entry Level Example

      "Employers can be required to withhold an employee's wages if the court orders it. It's a legal procedure that requires a portion of an employee's earnings be taken to repay a debt."

      Written by Jaymie Payne on November 13th, 2022

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  • Technical

    42. How can ADP services benefit multinational businesses?

      Why the Interviewer Asks This Question

      This question challenges you to know about the extensive, global business services that ADP offers its clients and to understand why these services are beneficial. This question gives you the opportunity to combine your existing business acumen with the research you've done on ADP as a company.

      Written by Elisabeth Walter

      How to Answer

      On the ADP website, you can see that they provide specific solutions for businesses of all sizes. Show that you are interested in their unmatched business solutions by highlighting a couple of critical points related to the services they provide multinational businesses.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "ADP can benefit global organizations because they optimize workflow processes and reduce the administrative burden. Using a standard system across all business units also decreases the risk of manual data entry errors."

      Written by Jaymie Payne on November 13th, 2022

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  • Technical

    43. How would a small business benefit from using ADP?

      Why the Interviewer Asks This Question

      This question challenges you to know about the small business services that ADP offers its clients and to understand the importance of those offerings fully. On the ADP website, you can see that they provide specific solutions for businesses of all sizes.

      Written by Elisabeth Walter

      How to Answer

      Show that you are interested in their small business solutions by highlighting a couple of crucial points. Demonstrate an awareness of how executing small-business solutions will differ from large-business solutions.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "ADP provides support tailored for small businesses by offering systems that are fast and easy to use. It can be complex and complicated to determine how much to withhold from employees' checks for tax deductions, so having a professional support service like ADP can make life easier for the small business owner."

      Written by Jaymie Payne on November 13th, 2022

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  • Technical

    44. Besides payroll, what other services do we offer at ADP?

      Why the Interviewer Asks This Question

      The more knowledge you possess about ADP, the more you can impress the interviewer. They want to see that you aren't just looking for any job but that you want to work for them! This question is your chance to show off what you already know about the company and ask questions to demonstrate your enthusiasm.

      Written by Elisabeth Walter

      How to Answer

      Depending on the role you are interviewing for, you may need to be more familiar with the human resources services they offer, or perhaps you would be wise to spend more time learning about the taxes section of their software.

      Here are the primary services offered by ADP:

      - Payroll
      - Time and attendance
      - Talent and performance management
      - Reporting
      - Strategic insights
      - Fully outsourced on-demand HR expertise

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "From my research, I understand that you also offer time and attendance services, helping integrate that process with payroll. I know that you also provide workforce management, talent and HR support solutions as well."

      Written by Jaymie Payne on November 13th, 2022

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  • Technical

    45. Do you know what ADP stands for?

      Why the Interviewer Asks This Question

      Hiring managers ask 'background information' questions like these to make sure you have done your homework! You should be sufficiently versed in ADP as a company and its offers.

      Written by Elisabeth Walter

      How to Answer

      Do your research beforehand. If you visit their website, you will find that ADP is a company that provides Human Capital Management, assisting businesses with anything from payroll to benefit administration.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "ADP stands for Automatic Data Processing, and I know that your company is one of the biggest providers of human resources (HR) software solutions and outsourced services in the world."

      Written by Jaymie Payne on November 13th, 2022

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  • Technical

    46. Tell me about your experience and how it is relevant to this role with ADP.

      Why the Interviewer Asks This Question

      The interviewer is asking you to take a few minutes to bring your resume to life for them. This question is your opportunity to show them exactly how your existing background is a match for the skills they are seeking in a star candidate.

      Written by Elisabeth Walter

      How to Answer

      With open-ended questions like this one, stick with the most recent and relevant information to avoid lost rambling. This question is not an invitation to start with, 'Back in 1987, I was fresh out of college and decided to join the traveling circus for a year.'

      Instead, be sure to highlight your biggest accomplishments! These accomplishments could include awards, accolades, and any other ways that you have received recognition for your great work. Be sure to refer to the ADP job description for some relevant keywords, and tie those into your answer.

      Written by Rachel Hills on November 13th, 2022

      Entry Level Example

      "I have recently completed my bachelor's degree in business administration with a focus in human resource management. I took courses on benefits administration, workforce management, and compliance in my HR cognate. I believe these courses, along with my PHR certification, have prepared me for this role with ADP as these are core areas of responsibility in the job description."

      Written by Jaymie Payne on November 13th, 2022

      User-Submitted Answer

      "I have experience in Human Resources, payroll and admin areas. My career in human resources began when I worked in the HR department in ______ and I was promoted to Payroll Administrator, I was in charge of processing the payroll for six companies, I left this company when I moved to the USA.

      I worked at the ______ Bureau in the Atlanta Regional Center, I was in the Admin Department as an Administrative Specialist, I was in charge of the payroll area and managed daily administrative activities, and supported the ______ Partnership team.

      I'm looking to further develop my experience in payroll, update my knowledge in processing payroll according to the law and apply the rules and best payroll practices."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Nice! It sounds like you have a lot of experience in human resources, admin, and payroll. Consider mentioning some of the skills you acquired during these past jobs. What programs are you proficient in? Are you organized, reliable, or mathematically inclined? Talk about some of your strengths and connect them to the ADP role. Great job!

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