The more knowledge you possess about ADP, the more you can impress the interviewer. They want to see that you aren't just looking for any job; you want to work for them! Demonstrate your interest in learning as much as you can about the company, before your interview. Depending on the role you are interviewing for, you may need to be more familiar with the human resources services they offer or perhaps you would be wise to spend more time learning about the taxes section of their software. Here are the primary services offered by ADP: - Payroll - Time and attendance - Talent and performance management - Reporting - Strategic insights - Fully outsourced on-demand HR expertise
The interviewer is asking you to take a few minutes to bring your resume to life for them. Show them exactly how your existing background is a match for the skills they are seeking in their star candidate. With open-ended questions, like this one, you should stick with the most recent and relevant information to avoid lost rambling. This question is not an invitation to start with, 'Back in 1987, I was fresh out of college and decided to join the traveling circus for a year.'. Highlight your biggest accomplishments! These accomplishments could include awards, accolades, and any other ways that you have received recognition for your great work. Be sure to refer to the ADP job description for some relevant keywords, and tie those into your answer.
"For the past three years, I have been working an inside sales role for your competitor, XYZ Company. My background includes experience in consultative sales, solutions selling, as well as new employee training. Since joining my current company, I have been on the sales leader-board every month except one. I received recognition for my high percentage of positive customer feedback. The highest in my region, in fact. All of this experience has prepared me for a larger sales role, which is why I applied to ADP. I have what it takes to meet your needs. I am tech savvy, an engaged leader, and a strong sales contributor."
ADP has evolved as their client's needs have changed over the years. Did you know that they do even more than just payroll solutions? Be sure to do your research before the interview so that you are up to date with the latest products and services offered by ADP. Some areas to highlight could be recent press releases, awards and reputation among employees. For example, you can talk about what makes their software stand out from the competition. If you're not sure about how they compare, find out! Search websites like Indeed and Glassdoor to dig up what you can. Wow them with your interest in the company by talking about how you watched the videos on their site about company culture. Share how impressed you were!
"I have researched your company a significant amount. Some things that stand out to me are the fact that you ranked #17 on the Top 50 Companies for Diversity. This is impressive, but what is even more impressive is that this is ADP's 8th consecutive year on the list! I also think it is cool that you have scholarship programs for students who show excellence in sales and leadership."
There are a few things companies don't like to hear, and one of those things is negativity about your past employer. Even if your boss was horrible, there's no need to share that in an interview. Employers want to hear about your interest in growth, and long-term investment in the company. They want to hear that you are interested in a career, rather than a job. If you are currently unemployed, explain that your decision to leave your last role was well thought out. If you are presently working, speak very diplomatically about why you are looking.
"My current job helped me hone my sales skills and cultivated my desire to be a leader. Over the past four years, I have taken advantage of every opportunity to learn and grow. I have now reached a point where I feel stagnant in my career, which is why I jumped at the chance to apply with ADP. This position would offer me so much more training in leadership and sales. Because you are a larger corporation, the growth opportunities will be endless. I do not like to jump from job to job; however, it is time for me to seek a bigger opportunity actively."
The interviewer wants to know that you aim to make significant contributions to your employer. If ADP didn't hire the best, they wouldn't BE the best! Show the interviewer that you can contribute to your company. Examples of building relationships with your team to solve problems are always great to share. Numbers and percentages speak volumes to the hiring manager, as well.
"When I was working the inside sales department with my last company, I led the team in most of the KPI's. My most significant contribution was closing out 2016 at 145% to target with minimal client turnover."
Read through ADP's job description and familiarize yourself with the essential skills they are looking for, in their successful candidate. Once you understand the skills and qualities they are seeking, you will know which skills are best shared with the interviewer.
"I see that you are seeking someone who is collaborative, tech-savvy and a strong cold caller. I would say that the top skills I bring are my motivation, ability to be a leader in a team environment, and also my healthy competitive nature. I am motivated and positive, and I strive to keep morale high; even when faced with challenges and disappointments."
What the interviewer is asking is, "What makes you stand out?" Because ADP is a giant corporation, you can bet that they receive hundreds of resumes when they post a job opening. This is the time to sell yourself! Think of your top three greatest strengths, and try to tie those into the qualities outlined by ADP in their job description. Maybe you are innately positive and can cheer others up when they are having a bad day. Perhaps you are an expert in dispute resolution. Write down a few examples of the most influential personal skills that come to mind. If you're not sure where to start, review your resume, paying close attention to your accomplishments. Think about the qualities that propel you to excel on a regular basis.
"What makes you stand out?"
This question challenges you to know about the extensive business / global business services that ADP offers its clients and to understand the importance of those offerings fully. On the ADP website, you can see that they provide specific solutions for businesses of all sizes. Show that you are interested in their unmatched business solutions by highlighting a couple of critical points.
"I believe that large, and multi-national, business benefits from ADP services in many ways. Primarily, your intelligent reporting systems and online record keeping services greatly reduce the time a large company would spend on paperwork. This increases the time available for managing and training their valued employees."
Because ADP is a leader in their industry, they want to hire employees with the same leadership mentality. They need employees who take the initiative and do not wait around for something to happen. ADP seeks employees who can motivate themselves and others. Talk about a time when you inspired a colleague to be better, or perhaps you took the role of a leader without being asked. Maybe you took a training workshop outside of work hours that you knew would help you get that next promotion.
"A few months ago I heard on the radio that there was a free sales workshop happening at a local conference center. The workshop was focused on cold calling and pipeline building which is something that everyone could use more training on. I asked my manager if myself, and two other high-performers on our team could attend, and she said yes. The workshop was informative, and my sales increased by 14% the following week."
Much of what you will learn at ADP will be self-taught, or on-the-job training. Show the interviewer that you are a keen employee with a full understanding of how you most effectively learn. Think of an example from school or work when you had to learn a new skill. It could have been a challenging course in school that required you to think outside of the box. Maybe you needed to learn a task on-the-job that stretched you beyond your typical realm of thinking. Start by addressing how you learned the topic. Perhaps you went to study groups to interact with other students. Maybe you reviewed independently. Or, possibly learning this new task required a more hands-on approach. Think about how you adapted to the new material and what helped you learn in the process.
"Last month our company introduced a completely new client management software program. I am quite tech savvy, but this program was very robust, even for me. I found a few tutorials online and started to teach myself the program after work. I wanted to have a head start before we had our in-office training."
In any job, you will likely work with a very diverse group of people. This could mean a range of race, religion, capabilities, etc. Show the interviewer that you are more than able to work with others who are different from you harmoniously.
"I have worked with people from all backgrounds, and I anticipate that will continue every place I work. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. Last year, I had a new coworker who had English as a second language. To make him feel more comfortable, I took the time to learn a few key phrases in Spanish so that we could communicate even better. I think it is essential to adapt to other cultures."
ADP wants to hire individuals who are passionate about their company, and the work they set out to do. The interviewer wants to hear what you specifically like about ADP. They want to know that you are impressed by their achievements and that you desire to grow with such an innovative company! If you don't know much about ADP, visit their website and also research what other people are saying about them. Glassdoor.com is an excellent resource to see how employees rate their work experience. Find out two to three positive attributes of the company and then share your excitement.
"I want to work with ADP because you have an unmatched training program. You are so much more than just a payroll services company, which is amazing. Also, ADP has ranked 18 times on the Top 50 Companies for Diversity. I find this to be incredible."
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate with ADP.
"When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If I were hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact very quickly."
Talking about your most significant accomplishment will give the interviewer a definite idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!
"The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."
Demonstrate that you are willing to put in the hours and the effort to achieve your goal. Discuss with the interviewer two to three steps you took to help you get closer to that challenging goal. Be sure to highlight the results to show you made it!
"I set a goal to be promoted to manager of the tech team at my current company. I knew it would take time since I was only working in fill-in lead position. I studied outside of work to learn more about the systems we worked with. I also let my manager know that I wanted to take on more responsibility. Within two years I was promoted to Systems Manager."
Prioritizing is a skill that requires practice. There are many approaches you can take. Here are some suggestions: 1) Make a list. By thinking through and writing down each item that needs to be completed, you can see it on paper. 2) Mark what is urgent or essential. Take into account deadlines and meetings. 3) Order each task based on effort and estimated value. Considering due dates and how long it will take to do each item (also considering how much time you have). In answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen when. The better you can prioritize, the more productive you will be, making you an asset to ADP!
As you prepare for your interview, you will want to go through your resume to list some of the top ways you have exceeded expectations. Think about your accomplishments and any individual accolades you have achieved along the way. It's best if you can provide a specific answer with numbers, and percentages.
"In my most recent position, my sales team was expected to up-sell to 40% of our customer base. I focused on building relationships with my customers and checking in on them regularly throughout the sales quarter. I made sure they knew about the latest innovations, and I kept track of my numbers closely. By the end of the quarter, I had a 67% up-sell average, making me one of the top salespeople on my team!"
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human, and all have weaknesses, so don't be afraid to share yours!
"I believe I could improve in some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
ADP is a well-known name, and they must maintain a strong reputation in such a competitive market. To land the position with ADP, you must show the interviewer that you are more than "just an employee." How will you help ADP to carry the customer service torch?
"just an employee."
Sometimes the future is laid out for you, but sometimes you can feel like you're lost in the trees. If you just graduated from college, you may or may not know where you'd like to be in five years. Do not fret! The answer is more straightforward than you may think. ADP wants to know what you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you accomplish your goals! Think about how this job will help you get one step closer to achieving your dream career!
"In three to five years, I would like to see myself as a top rep with ADP, and leading a team of junior sales representatives. My goal is to be successful in sales, earn a great living, and continue to build my career in the human resource services industry."
We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be known for your hard work at ADP. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is being noticed."
Automatic Data Processing, Inc. (ADP) is engaged in providing business outsourcing solutions. ADP offers a range of human resource (HR), payroll, tax and benefits administration solutions from a single source. ADP is also a provider of integrated computing solutions to automotive, heavy truck, motorcycle, marine and recreational vehicle dealers globally. The Company's segment includes Employer Services, Professional Employer Organization (PEO) Services and Dealer Services. Employer Services offers a range of HR information, payroll processing, tax and benefits administration solutions and services, including traditional and Web-based outsourcing solutions, that assist approximately 540,000 employers in the United States, Canada, Europe, South America (primarily Brazil), Australia and Asia to staff, manage, pay and retain their employees. In November 2009, the Company announced the purchase of HRinterax, Inc.