It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
AECOM Interview Questions
How do you balance life and work?
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do, it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
"I balance life and work by ensuring that my downtime is spent doing the things that I love. I enjoy hiking, playing squash, and going to the theater. These things energize me and help me to maintain a healthy balance."
We have a very specific personality type that fits well with the strong corporate culture at AECOM. Describe your personality in 3 words.
This question is a high-stress question if you are not prepared to discuss your personality, and characteristics. Rather than freezing up during your interview or saying something you regret, take a few minutes to jot down some ideas before your meeting.
Review AECOM website and see if you can source any recurring keywords in their job postings or 'About Us' section. Any recurring themes or keywords will give you a great idea of the type of personality and characteristics that AECOM is looking for.
"If I could describe my personality in 3 words I would say that I am communicative, helpful, and enthusiastic. I know that AECOM is looking for individuals who work well as part of a team, and someone who brings a great amount of energy. That is me! I would be a great fit for the culture you have created here."
"Here are some other words you can use to describe your personality:
Tell me about a project you completed recently that was ahead of schedule.
Is it essential for you to meet and exceed work-related deadlines? Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.
"In my current position I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has attributed greatly to my success in this role is that I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."
"In my current position, I was given the task of migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule allowing us to start the new service sooner."
How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review, or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a clear, concise, and professional manner.
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
"I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."
In this role with AECOM you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?
If you know ahead of time that presentations are going to be a part of this position, feel free to bring a previously crafted PowerPoint presentation with you, on a tablet or iPad. Otherwise, be prepared with some examples that include the number of people you have presented to, what the range of topics has been, and what the outcome was.
You can also make your answer very clear by rating yourself from 1-10 on your PowerPoint and public speaking skills. If you have any formal training in public speaking, be sure to talk about that as well.
"I am very comfortable with public speaking and would rate myself as an advanced user in PowerPoint. I have attended multiple Toastmaster classes to perfect my public speaking skills. In my current position, I will present to groups from 3 people to 90, ranging from 'lunch and learns' with my internal team to the entire department for my client. I receive consistently positive feedback on my presentations because I like to keep them engaging through the use of analogies and sharp visuals."
"I am an intermediate user in PowerPoint and have no problem improving my skills to an advanced level. When it comes to public speaking, my experience is limited; however, enough to know that I do not suffer from stage fright. I would very much enjoy further exposure to public speaking and the delivery of presentations."
How would you prefer to be compensated?
Are you looking for a compensation structure based primarily on salary, commission, or a blend of both? Discuss with the hiring manager your compensation preferences.
"I am currently compensated primarily on a base pay of $60,000 with the opportunity to earn a quarterly bonus based on the company's profits. I would like to be compensated similarly in my next position."
"I am currently making a salary with a bonus incentive on a quarterly and annual basis. I would like to continue down that path but am open to exploring other compensation components such as commission, or working on a draw system."
How would you describe your relationship with your customers or clients?
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships.
"My customer and client relationships are open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the organization, better."
Tell me about a time when you took on a new course to study in order to improve your own work performance.
Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses.
"Our company offered the Sandler Sales program to anyone in the company who was interested. I took this workshop in 2014 and enjoyed it. My sales increased by 23% that year."
"I took a one-day seminar in Microsoft Excel. I already knew the basics, but my boss like using macros and pivot tables, and I was spending a lot of time reading the support section to figure out how to use them. The course was very informative."
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
Think back to the times when you were racing others to achieve the best sales, working towards a promotion, eagerly trying to win a new contract or other situations that pushed you to rise above your peers.
Be sure to tell the interviewer that you rose to the challenge and were excited to see what you could achieve! Tell the interviewer about how you kept yourself calm while pushing yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention your successful outcome.
"My last position was a sales position, and highly commissioned. We had a great work environment where we helped each other and built each other up. The result was a positive work environment, and I enjoyed coming to work each day."
"In my previous position, I worked with some very competitive individuals who were bordering the point of aggression. I can be as competitive as the next person; however, this was next level. I made the best of the situation by keeping my head in the game, remaining focused, and tuning out the unpleasantness of their competitive grind. In the end, I exceeded my targets at 105% to goal. I was happy with my results and the fact that I kept my integrity in place, at the same time."
How do you evaluate success among your team members?
When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.
"I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Monday's - to set our goals together. Then, on Friday's, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."
"I typically have KPI's (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"
This position with AECOM requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
The interviewer would like to know that you can source information when and where you need it. In this industry, and with AECOM, you must be in-the-know and on top of your client's needs at all times. Talk about where you first go for information when you need it the most.
"When researching, my go-to source is usually LinkedIn. This website offers me a plethora of information whenever I need it. I can research clients, their businesses, their backgrounds, and their competitors in one place. I find LinkedIn to be a very reliable, up-to-date, and convenient source."
"For me, when researching, using a reliable source is key. For that reason. my resources will always be a legitimate news website or books published by known authors."
At AECOM we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
The interviewer would like to know that you understand the nuances that come with this job. When you work for AECOM you must be able to think independently and out of the box at all times. This type of thinking will increase client happiness, sales results, and will help to expand your portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.
"One example I can give is when one of my larger clients went through a corporate restructuring last year. I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
"With each new client that I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can. I believe this is because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business' most significant needs."
We have many strong competitors. What makes AECOM stand out, and how could we improve?
It is essential that you research AECOM before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about AECOM vs. their local competitors. Keep your answer positive and complimentary.
"After researching AECOM online, I found that you stand out from the many ways that you give back to your community. On the AECOM website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from AECOM. This factor makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
"Without having worked in AECOM, it is tough to give suggestions on improvement accurately. I quite like what I have seen so far and feel that your company stands out through your quality standards and search for constant improvement."
What do you know about our clients at AECOM and the types of services we offer?
The interviewer wants to know that you have put some effort into getting to know their business and the types of clients that AECOM services. You can find this information online by combing through the company website or doing a Google search. Discuss with the interviewer what you discovered during that research. It is okay to ask the interviewer more about the services and clientele at AECOM as well.
"From what I understand, you provide services primarily to clients within 'ABC Industry'. Your range of services is quite broad which was a big pull for me when applying to AECOM. Could you tell me a little bit more about your primary client base?"
"I have conducted a great amount of research on AECOM before coming here today. I believe that your product range is vast and it would attract a very diverse set of clientele. Is this correct? The one service that stood out to me was (name a service) because it offers exceptional value to established business owners and new entrepreneurs, alike."
We have a healthy yet competitive culture at AECOM. How do you track your personal successes and metrics? How often do you look at your KPI's?
When working in the professional services industry, your results matter! No matter your job function, you should always be prepared to discuss your career-related successes. Talk to the interviewer about your recent achievements and show AECOM why they should hire you!
"My current company offers a very robust tracking system where I can view my current metrics on a daily basis. I check these metrics every day because they measure me against my monthly average as well as the company average. It's important in this line of work to keep up to date on results. By keeping on top of my KPI's, I can improve my performance and results whenever necessary."
"In my opinion, the only possible option is to review my KPI's at the beginning of each day and the end of each day. I track my successes and progress through our company CRM and make a plan every morning related to what I need and want to accomplish. At the end of each day, I assess my progress so that I am prepared mentally for the following days' activities."
At AECOM we do everything to ensure that our clients are satisfied. What is your client service philosophy?
Are you currently interviewing with any of our competitors? Why do you want to work for AECOM over any of our competitors?
This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with AECOM while setting a strong groundwork of trust with your new team members?
When have you had to change a major component of your project due to new information being presented?
If you could start your career over again, what direction would you take?
What type of manager brings out the best in you?
How do you explain complicated concepts to those who may not understand?
Outside of work, what type of creative activities do you like to pursue?
Tell me about your most significant work experience that relates to this position.
Have you ever broken a confidentiality agreement?
Do you prefer to work in a team based position or individually?
When do you feel your leadership skills are most effective?
What sources do you look to when you need to solve a complicated problem?
What would you do if a client asked you about a product or service and you were unsure of the answer?
How would you rate your performance in this interview so far?
How do you motivate others on your team?
What is your long-range career objective?
How do you manage your time?