What sources do you look to when you need to solve a complicated problem?
This question aims to reveal how capably you can think quickly on your feet, how resourceful you are, and whether you are capable of thinking outside the box and how self-managed you are in your work. Offer some relevant examples based on your industry experience. Show the interviewer that you are knowledgeable, are considered a trusted resource among your peers, and that you are self-guided in your work. Exhibit your flexibility, and that you are discerning when it comes to solving issues you run into on your own, and when it is appropriate to ask for help.
"When faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
"If there's a complicated problem, I'll write out what I think the possible solutions would be, and make a note of what my gut tells me to do. Then, I will weigh those potential solutions against one another and list the complications that may arise as a result of each choice. Also, I am always open to input or suggestions from those with more experience than I and look to my mentors, their experience, and the training resources, as well as potentially talk the problem out with coworkers or my boss."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I like to use my peers or advisors as resources. They know the industry, especially those that are older than me, and might know the answer to my problem. I also look to company websites and reputable sources for answers, as well.
Amanda's Feedback
With this question, the interviewer is trying to gain insight into how well you can think creatively or how willing you are to ask for help when a problem is complex. Your answer confirms that you're willing to look to those with more experience for advice. When it comes to other reputable sources, consider giving more detail. Do you refer to handbooks, manuals, or systems for help? You can also offer a relevant example of how you utilized all available resources to solve a complicated problem in your current or a prior role. This helps show the interviewer that you are knowledgeable and equipped to handle complex scenarios.
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