Because KPMG puts so much effort into their customer service reputation, the interviewer needs to be confident that your client service values align with theirs. Go beyond how you aim to deliver a great customer experience through your client interactions. Focus on culture, branding, and creating human connections. Be sure to research the KPMG website and take note of any keywords they use for their clientele. Match your language with theirs. Exhibit positivity and an enthusiasm for working in a customer-centric environment. Everyone wants to feel heard and be treated with respect while seeking validation. Showcase your communication skills by detailing how you actively listen and mirror back to your customers what they're communicating while validating their perception and reality. This is the heart of the adage, 'the customer is always right.'
