KPMG Mock Interview
Practice 35 KPMG interview questions covering audit scenarios, business acumen, and client service excellence.
Question 8 of 35
At KPMG we do everything to ensure that our clients are satisfied. What is your client service philosophy?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Because KPMG puts so much effort into their customer service reputation, the interviewer needs to be confident that your client service values align with theirs. Go beyond how you aim to deliver a great customer experience through your client interactions. Focus on culture, branding, and creating human connections. Be sure to research the KPMG website and take note of any keywords they use for their clientele. Match your language with theirs. Exhibit positivity and an enthusiasm for working in a customer-centric environment. Everyone wants to feel heard and be treated with respect while seeking validation. Showcase your communication skills by detailing how you actively listen and mirror back to your customers what they're communicating while validating their perception and reality. This is the heart of the adage, 'the customer is always right.'
Ryan Brown created and launched MockQuestions in 2008.
"I noticed on your website that you put a lot of value into your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, client service goes beyond friendliness and efficiency. You need to understand your client's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"My client service philosophy is simple and perhaps a bit traditional. To service someone truly is to be at their service, working with, and for, them to reach their goal together. For this reason, I will always go the extra mile to meet my client's needs. I want them to feel fully supported in their endeavors."
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