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Logistics Interview Questions

31 interview questions and answers to help you prepare for an interview in the logistics industry.

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Question 1 of 31

At Company ABC we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?

How to Answer

The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at Company ABC.

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31 Logistics Interview Questions & Answers

  • 1. At Company ABC we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?

      How to Answer

      The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

      Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at Company ABC.

      1st Answer Example

      "Advanced Shipping Notice is an important document that the customer receives containing all of their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."

      2nd Answer Example

      "Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"

  • 2. At Company ABC we prefer to hire those with some industry knowledge. Can you explain what Less Than Truckload (LTL) is?

      How to Answer

      The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

      Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of sincere interest in what they do at Company ABC.

      1st Answer Example

      "From my understanding, LTL carriers will transport goods from multiple companies at a time. LTL or, Less Than Truckload, means that the shipper and deliverer may reach an agreement on reduced pricing if they aren't filling an entire truck. Instead of the price being based on the whole truck, it will be calculated according to the weight of the shipment, and the distance."

      2nd Answer Example

      "Although I am new to the logistics industry, I believe that LTL is related to the shipping of partial loads. With that said, I am here to learn. Could you take a moment to explain LTL briefly to me?"

  • 3. There are a few major competitors who promise cheaper delivery than we do at Company ABC. How will you overcome this challenge with our potential customers?

      How to Answer

      The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that Company ABC is the best choice for their shipping/logistics needs? To answer this question correctly, you must have conducted some research on Company ABC and their competitors. Your answer should reflect the ways that Company ABC stands out in the industry.

      1st Answer Example

      "I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at Company ABC such as your money back guarantee, the elevated professional environment, as well as the available 24/7 support line. I truly believe that most customers will take service and convenience over cost savings."

      2nd Answer Example

      "I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."

  • 4. Integrity is everything to us at Company ABC. What would you do if you caught a co-worker stealing?

      How to Answer

      Show the interviewer that you are honest and trustworthy. Theft can be a significant factor in financial loss for a transportation and logistics company. Discuss with the interviewer how you would do your part to alleviate this issue. If you have experienced a situation like this before, you can certainly use your real-life example. Discuss how you handled the situation and what the resolution was.

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  • 5. There are a lot of career options within the logistics industry. Why do you specifically want to work for Company ABC?

      How to Answer

      The interviewer would like to know that this isn't just any ordinary opportunity for you. Show your desire to work for Company ABC specifically! Your answer should reveal that you have researchedCompany ABC as well as their competitors.

      To prepare, check out the company website and online reviews. Choose the aspect of their organization that stands out most to you. Perhaps Company ABC has the best online reviews in the industry. Maybe their company culture aligns well with the work environment you are seeking, or you like that they put a focus on giving back to their community. Whatever your reasons for being interested in Company ABC make sure it is evident to the interviewer that you want THIS job.

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  • 6. In your opinion, what is the most valuable service Company ABC offers small business?

      How to Answer

      The interviewer wants to see that you have done your research on Company ABC before the interview. Before your meeting, you should have a firm idea of the business solutions that Company ABC offers as well as how their IT solutions stand out from their competitors. Discuss what you think is the best of their small business solutions, and why.

      If you want to keep the conversation going, it's a great idea to ask the interviewer what they feel is the best service they offer. By doing this, you are going to extra mile to show the interviewer your keen interest in Company ABC.

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  • 7. Do you understand our primary customer base at Company ABC?

      How to Answer

      Part of your research before going into an interview should include the demographic that Company ABC is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at Company ABC and talk about how your experience will benefit them should they choose to hire you.

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  • 8. Company ABC offers many avenues for career growth. Where would you like to take your career with us?

      How to Answer

      Before your interview, be sure to visit Company ABC career opportunities online. Take note of the range of possibilities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department with which you are interviewing? Assure the interviewer that you desire a long-term opportunity with Company ABC by discussing the career path you would like.

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  • 9. We run a variety of shifts at Company ABC since our business is a 24/7 operation. Do you have a preferred shift?

      How to Answer

      The interviewer wants to know what kind of flexibility you can offer Company ABC when it comes to your work schedule. If you have any restrictions on your calendar, this is an excellent time to address them. If there is a specific shift that you are looking for, be upfront about your preference.

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  • 10. Superior customer service is very important to us at Company ABC. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?

      How to Answer

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.

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  • 11. At Company ABC we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

      How to Answer

      Whether you have exposure to the same software systems used at Company ABC, or not - it is vital for you to demonstrate your ability to pick up new programs and technology. Talk to the interviewer about your technical skills. You can list the programs that you are most familiar with and be sure to talk about your level of expertise in each.

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  • 12. Give me an example of a time when you went above and beyond.

      How to Answer

      Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

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  • 13. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

      How to Answer

      Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability?

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  • 14. What was your greatest cost-cutting measurement you accomplished at your previous employer?

      How to Answer

      If you are in a management type of role, you will often be asked to keep your eyes open for cost-saving opportunities. Assure the interviewer that you are capable of understanding the importance of this practice and give a strong example of a time when you have done so.

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  • 15. Why is this job with Company ABC right for you at this time in your career?

      How to Answer

      Discuss with the interviewer why you are looking to make a change, and how this particular role with Company ABC fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical "I am looking for growth" answer that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company.

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  • 16. How would you describe your work ethic?

      How to Answer

      When the interviewer asks about your work ethic, they are looking for specific examples or keywords to which they can relate. When you read the company job, posting or job description do they refer to particular company ethics? Talk about the values of Company ABC and how those align well with your work values.

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  • 17. How do you show your co-workers the importance of communication in the workplace?

      How to Answer

      In the logistics industry, clear communication is incredibly important. Talk to the interviewer about how you put dialogue into action in the workplace.

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  • 18. At Company ABC we hire a diverse workforce. When have you worked among a diverse group of people?

      How to Answer

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Discuss how your personality lends to being comfortable with a variety of people and situations.

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  • 19. How do you manage a large workload?

      How to Answer

      The interviewer wants to know that you can handle the workload required of you in this position with Company ABC. Start by clarifying that you never let a large workload stress you out. Let the interviewer know that you complete each task by priority level and, before you know it, your large workload is complete.

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  • 20. How do you like to encourage ideas in others?

      How to Answer

      Being able to encourage others is a great skill to possess. Talk to the interviewer about your ability to promote creative ideas in your team members.

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  • 21. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

      How to Answer

      You can say that you will go the extra mile, but it's best to give a real-life example to the interviewer about a time when you did just that. Offer up your references as well and discuss with the interviewer what you feel your most recent employer would say about you.

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  • 22. How do you handle stress?

      How to Answer

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

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  • 23. Judging by your resume, you appear to be overqualified for this position. What would keep you at Company ABC, if you were offered the position?

      How to Answer

      Sometimes, hiring an overqualified individual can mean that they will leave when a better opportunity arises. Talk to the interviewer about why this position would be satisfying for you, long-term.

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  • 24. At Company ABC we value and reward honesty. On a scale from 1 to 10, how honest are you?

      How to Answer

      Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky one as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.

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  • 25. How can we motivate you on the job?

      How to Answer

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.

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  • 26. What types of activities keep you busy, outside of work?

      How to Answer

      Having hobbies and interests outside of work is a vital part of maintaining a healthy work/life balance. Talk to the interviewer about the activities that interest you outside of the workplace.

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  • 27. What is your definition of hard work?

      How to Answer

      Hard work and dedication can be interpreted differently by everyone. To one person, another person's hard work could seem like slacking. Talk to the interviewer about how you interpret a hard day's work.

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  • 28. Tell me about a time when you failed to solve a problem. How did you overcome the failure?

      How to Answer

      "Success is bouncing from failure to failure without losing momentum," or so they say. Your resilience shines through when you can learn from your mistakes and keep going. Give an example that shows you can accept fault and learn from challenging experiences.

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  • 29. Company ABC tries to be competitive in the marketplace but some roles do not pay as well as our competitors. Is compensation the most important factor for you when taking a new job?

      How to Answer

      In addition to compensation, there are many other factors to a fulfilling career. Talk to the interviewer about other factors that are important to you when considering a new job.



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  • 30. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

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  • 31. What causes you to feel dissatisfied on the job?

      How to Answer

      Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

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