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Transportation Interview Questions

32 interview questions and answers to help you prepare for an interview in the transportation industry.

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Question 1 of 32

At Company ABC we connect businesses who need to ship their goods to companies who require those goods. This means that relationships are everything to us. What is your customer service philosophy?

How to Answer

Because Company ABC puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Company ABC website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.

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32 Transportation Interview Questions & Answers

  • 1. At Company ABC we connect businesses who need to ship their goods to companies who require those goods. This means that relationships are everything to us. What is your customer service philosophy?

      How to Answer

      Because Company ABC puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Company ABC website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.

      1st Answer Example

      "I noticed on your website that you value your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      2nd Answer Example

      "My customer service philosophy is simple. I deliver the exact level of service to my customers that I would expect to receive, myself. Treating people with kindness is a simple first step to creating a strong and lasting customer relationship."

  • 2. Although we have a great training program at Company ABC, we are seeking to hire someone with an intermediate level of experience in our industry. What types of transportation services are you most experienced with?

      How to Answer

      Although the answer to this question may be on your resume, the interviewer would like for you to expand on your experience and give them a bright idea of your expertise level in their industry. Be sure to highlight the knowledge you have that directly relates to the business focus of Company ABC.

      1st Answer Example

      "The bulk of my experience in the transportation industry comes from my time as a dispatcher in Expedited & Emergency, Temperature Controlled, and Border Crossing focused transportation. I have approximately 12 years' experience total. I would rate myself as an intermediate to an expert level employee in most areas of transportation and freight."

      2nd Answer Example

      "My experience in transportation services is vast. I have worked in this industry for the past ten years, primarily in heavy haul transportation. I do look forward to learning even more, through your training program."

  • 3. We run Company ABC as a 24/7 operation. Do you have any limitations on your hours and availability?

      How to Answer

      If you have any restrictions in your schedule, now is the time to discuss those. If you are not sure of the hour's requirement for this job it is okay to ask the interviewer for further details before you give your reply.

      1st Answer Example

      "I understand that with a 24/7 operation there are many shifts available. Could you tell me more about what those look like?"

      2nd Answer Example

      "Because I have young children at home my preference would be to work as close as possible to their school schedules. With that said, I am always open to working overtime and covering shifts whenever needed."

  • 4. Considering the multiple competitors that we have, why do you want to work for Company ABC?

      How to Answer

      Before your interview with Company ABC it's a great idea to get to know who their competitors are, and what makes Company ABC stand out from the rest.

      Research online through a Google news search, or on the company website. If Company ABC has a 'News' or 'About Us' section on their website you will likely find some information on recent awards, industry accolades, etc.

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  • 5. At Company ABC all of our transportation vehicles are outfitted with Qualcomm on-board computers. Do you have experience with this type of equipment?

      How to Answer

      The interviewer would like further details on the types of software, programs, and technical equipment with which you have experience. How you rate your level of expertise will determine how much Company ABC will need to train you if selected for the position. Discuss your level of exposure to Qualcomm onboard computers or similar programs.

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  • 6. Company ABC provides transport services to a multitude of clients. What do you know about our clientele and the channels of business we service?

      How to Answer

      Before your interview, be sure to research Company ABC and the types of clients and businesses they serve. In addition to their website, a quick Google search could tell you a lot about their clients and business channels. Give your best answer and be sure to ask the interviewer for further details. The more you know, the better off you will be in the next step of interviews with Company ABC!

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  • 7. Productivity and communication are our top concerns at Company ABC. In your opinion, what suffers the most when synergy between dispatcher and driver is not present?

      How to Answer

      The interviewer would like to know that you have a natural tendency to think about the good of the business and that you understand how important clear communication is within the transportation industry. Talk a little bit about the aspects of business you feel suffer the most when communication is not healthy between dispatcher and driver.

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  • 8. We seek to promote those who show initiative at Company ABC. Where would you like to see your career grow in the next 5 years?

      How to Answer

      Onboarding new employees is an expensive and time-consuming endeavor for any employer. Assure the interviewer that you see long-term career potential with Company ABC. It is highly recommended that you research the company online to discover any opportunities for future growth. Do they have multiple locations? Is there a variety of departments? Where do you see yourself growing within Company ABC? Be enthusiastic when you discuss your long-term career plans!

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  • 9. The transportation industry is ever-changing. At Company ABC we seek to hire individuals with a keen interest in this industry. How do you stay up to date on transportation related current events?

      How to Answer

      The interviewer would like to confirm that you have a genuine interest in the transportation industry. Perhaps you read transport related magazines, follow particular mechanical journals or subscribe to a blog related to this industry. Briefly share with the interviewer how you stay up to date on current events related to Company ABC.

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  • 10. Because of the nature of business at Company ABC we conduct background checks on employees. This includes criminal background, credit, drivers abstract, and education verification checks. Are you willing to comply?

      How to Answer

      Most companies in the transportation industry need to be very cautious about who they hire. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Assure the interviewer that you are most willing to comply with any form of background check they require.

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  • 11. Describe an ongoing problem at your current or former employer that you were able to overcome.

      How to Answer

      Every place of employment will have its challenges. Talk to the interviewer about a specific issue that you were able to overcome in your previous role. Be sure to remain positive. Avoid complaining or saying negative things about your last employer or co-workers.

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  • 12. When you suffer a setback, how does that emotionally affect you and your work?

      How to Answer

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

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  • 13. When have you had to make a split second decision? How do you react under unexpected pressure?

      How to Answer

      Being able to make quick decisions and think fast on your feet sets top-notch professionals out from the crowd. We all make a lot of choices every day, so start off by telling the interviewer that you make a lot of quick decisions each day. Next, be prepared for a more significant example that will be sure to impress.

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  • 14. If you could start your career over again, what direction would you take?

      How to Answer

      A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

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  • 15. How would you describe your work ethic?

      How to Answer

      When the interviewer asks about your work ethic, they are looking for specific examples or keywords to which they can relate. When you read the company job, posting or job description do they refer to particular company ethics? Talk about their values and how those align well with your work values.

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  • 16. How would you describe your written communication skills?

      How to Answer

      Being a clear communicator, in written form, is a critical skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.

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  • 17. How would you describe your personality?

      How to Answer

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These traits could include buzzwords such as introverted, energetic, and confident.

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  • 18. When have you had to think outside of the box to solve a problem?

      How to Answer

      Talk to the interviewer about a time that you have solved a problem solved creatively. Were you happy with the outcome?

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  • 19. When you have a problem at work are you one to carefully consider what is at stake or do you jump in and hope for the best?

      How to Answer

      It is essential to be able to quickly, yet effectively, assess an issue in the workplace. Talk to the interviewer about how you handle a problem at work.

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  • 20. How many days were you absent from work last year?

      How to Answer

      A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

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  • 21. List the top 3 skills that you have acquired in your last role.

      How to Answer

      You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include capabilities that will potentially benefit this potential new employer.

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  • 22. Do you think honesty is always the best policy?

      How to Answer

      Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.

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  • 23. How can we motivate you on the job?

      How to Answer

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

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  • 24. When do you best demonstrate yourself as a leader?

      How to Answer

      The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.

      Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was successful at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.

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  • 25. What personal traits do you look for in people you are hiring?

      How to Answer

      Everyone has a "type," even in the workplace. Talk to the interviewer about the characteristics and personality types that you tend to hire and why you lean that way.

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  • 26. How do you balance life and work?

      How to Answer

      It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

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  • 27. What sources do you look to when solving complicated problems?

      How to Answer

      The interviewer wants to know that you can think outside the box, or even ask for help when you are stuck on a complicated problem.

      Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues or even patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem.

      Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.

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  • 28. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

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  • 29. What could your current employer do for you that would have prevented you from looking for a new job?

      How to Answer

      There are just a few reasons why an employee would want to leave their current position. Talk to the interviewer about your reasons for moving on and what could have prevented you from starting your employment search. Be sure to avoid speaking negatively about your current employer.

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  • 30. How long have you been looking for a job?

      How to Answer

      Talk to the interviewer about your job search. Have you been on the lookout for a long time? How successful has your search been? You can also ask the interviewer how quickly they are hoping to hire.

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  • 31. Do you believe it is possible to be a good team member yet disagree with the leader?

      How to Answer

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

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  • 32. You have a couple of gaps in your resume. Can you explain these?

      How to Answer

      When responding to this question, make sure you answer honestly about your gaps of employment, whether your gaps are due to staying home with the kids, an illness, taking care of an ailing parent, or taking some time off to think about a career change.

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