35 Ford Motor Company Interview Questions & Answers
Availability
1. In the next few days, I'll be reviewing all the candidates and will start scheduling second interviews. What's your availability like over the next few days?
What You Need to Know
They are likely asking this question of every interviewee. It could be a test to gauge how presumptive you'd be in your translation of their intensions in asking. Remain professional and objective. Considering how competitive this opportunity is, being completely available and ready for the next stage when it is presented reflects that you have planned well for this opportunity. A willingness to be flexible, while conveying hopeful enthusiasm, is the tone you'll want to strike.
Written by Kevin Downey on June 28th, 2022
Answer Example
"Thank you for this opportunity. It's been a pleasure talking with you. I'll shift any other priority I have and make myself available. Consider my availability wide open."
Written by Kevin Downey on June 28th, 2022
Availability
2. Are you willing to work overtime, nights, weekends?
What You Need to Know
If you are interviewing for customer service or sales, chances are you will need to be open to working a variety of shifts. Normally, this should be spelled out in the job description or on their website. Don't let this question catch you off guard! The more open your availability, the better.
Written by Kevin Downey on June 28th, 2022
Answer Example
"If you need me to work extra hours or be flexible to work different shifts, I am willing to do it! I'm comfortable working longer hours as needed."
Written by Elisabeth Walter
User-Submitted Answer
"I am very flexible with working different shifts and overtime, this is something I have done in the past, and will happily do it again. Once I had to help my team achieve a goal of mass-producing some parts for manufacturing, we had a tight schedule and had to put on an emergency double shift. There were 4 guys, I included, as part of a team, 3 of us could accommodate the new shift pattern but one guy could not, so to help the team in this situation, I offered myself to work a permanent late shift and work around my shift partner so he could take his daughter to school and pick her up without any hassle. this worked great and we achieved our goal."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Great. Again, drawing on a past example of your willingness to be flexible is great and your use of example is extremely effective.
Behavioral
3. What do you think of Ford's new initiatives?
What You Need to Know
You want the interviewer to know you are genuinely interested in working for them, so be sure that you are knowledgeable about all of Ford's recent announcements. Ford stays on the cutting edge of technology by staying competitive with the most recent trends within the automobile industry. Sustainability, fuel-efficiency and luxury continue to be the trends in cars these days. Research their website to find out the latest updates on their products.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I am especially impressed with the way that Ford has been moving forward in its green initiatives. I have read recently that your efforts include the use of sustainable fabric, fuel efficiency in your 6-speed transmissions and the introduction of your first clean diesel heavy-duty pickup. It's great to see that you put so much emphasis on being environmentally friendly."
Written by Elisabeth Walter
User-Submitted Answer
"Yes, I am very interested in keeping up to date with everything that the company is doing moving forward and changing its outlook on this ever-evolving world, with its green vehicle initiatives. I share the company outlook and concerns on the environment, it's great that we are evolving and offering our whole collection of vehicles in hybrid, mild hybrid and soon-to-be all-electric forms."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Ok, good start. You have the core of a good answer, but try organizing it so the interviewer can quickly assess your interest in the company. I've written a sample below for you to tailor.
"I have followed Ford Motor Company's new, green vehicle initiatives with interest. I share the company's concern with the environment, and it would make me proud to be part of a company that is innovating for change. It's exciting to see how Ford is evolving with consumer demand and offering green vehicle choices through the hybrid, mild hybrid, and all-electric models."
Behavioral
4. What question do you have for me?
What You Need to Know
You are interviewing the company as much as they are interviewing you. This question will help them assess if you are the type of person to ask questions when training for a new job. The more questions you ask, the more enhanced your communications skills could seem, and the more likely you are to be self-guided and successful at your job.
Written by Kevin Downey on June 28th, 2022
Answer Example
"bI have many, even some new ones I've jotted down since the interview began. Let's start with this; based on the company's rules, regulations, and systems and processes, what does a day in the job with your department look like in this position?"
Written by Kevin Downey on June 28th, 2022
Behavioral
5. What challenges do you anticipate in a position?
What You Need to Know
Every new role provides opportunities to pick up new skills and face new challenges. Identify a couple of growth opportunities from the job description you anticipate will help you further your career goals. Share what you know and ask clarifying questions that reveal your ambition. Exude enthusiasm for the challenges you look forward to facing at this exciting next stage of your career path.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I expect that the biggest challenge, when first starting, will be to learn your internal systems and procedures. I am planning to start researching some of your programs much before my start-date so that my training time is used as efficiently as possible. Do you agree that this is the biggest hurdle for others as they join the Ford team?"
Written by Elisabeth Walter
User-Submitted Answer
"There will likely be a short period of time when I start working when I will be learning procedures and how the job is done."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These will be typical hurdles when approaching any new job or situation, yes. Can you share how you plan to overcome these potential challenges?
Behavioral
6. What is your definition of success?
What You Need to Know
Consider your personality. What does success mean to you? Accomplishing short-term goals, long-term goals, or the entire big picture? What success do you plan to bring with you to your next position? Speak from the heart.
Written by Kevin Downey on June 28th, 2022
Answer Example
"When everyone's taken pride in their work, and feels rewarded through the recognition of their efforts, when we are ahead of our deadline, tracking and communicating where we left off on our work and have set ourselves for the next day. When everyone feels exhilarated by the group effort and is looking forward to getting back at it the next day."
Written by Kevin Downey on June 28th, 2022
Behavioral
7. Why do you want to work for Ford?
What You Need to Know
Think about your goals, and how working with the Ford Motor Company will help you accomplish them. Demonstrate that breadth of the research you've performed. Find out on their website what Ford's values and mission statements are and how they line up with your values. Share how you are the type of employee who goes above and beyond, consistently exceeding expectations, and that you are looking to work with a company that strives for the same. Exhibit that you are looking for a long-term opportunity with a company that has a lot of potential for career advancement from within.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I want to work for Ford because I know, without a doubt, that your organization can support my career goal of becoming a team leader in the next three years. I am ready to see steady career trajectory, and I know that your approach to training and your company size is adequate to support growth which I seek."
Written by Elisabeth Walter
Behavioral
8. Tell me about a time you made a big mistake at work.
What You Need to Know
They want to ensure their ideal candidate holds themself accountable, takes ownership of their mistakes and learns from their setbacks. Making mistakes is human. Feeling fear of judgement for your mishaps is natural. How you confront your fear is the true test of character. If you tried to fix the mistake before bringing it to the attention of your superiors, explain the reasons behind your course of action. If you brought the mistake to their attention, explain that it would've cost them more to have you fix it, whereas the issue could be solved by a superior in a matter of minutes. If you chose not to distract others from work, was it simpler and less exhaustive for you to fix the mistake yourself? How we deal with and remedy a mistake comes down to exercising good judgment and knowing when asking for help is appropriate.
Written by Kevin Downey on June 28th, 2022
Answer Example
"Any time I make a mistake, which is fewer and fewer with each experience, I try to correct it immediately on my own and evaluate the most effective and cost-reductive route. On one hand, I want to protect assets. On the other, I don't want to burden my superiors with my mistake, distracting them from their priorities. So I look at it from a task management perspective. I determine the wisest course of action and proceed accordingly. Let me tell you about the last time I had to put this into practice."
Written by Kevin Downey on June 28th, 2022
Behavioral
9. What is a weakness of yours?
What You Need to Know
This question assesses your self-awareness and your honesty surrounding your shortcomings and if you allow them to dictate your performance or if you consistently pursue self-growth. Exhibits that you take your career very seriously. A self-identified, well-intentioned shortcoming, or a growth opportunity that is essential to your career goals, would be a good example. Choose shortcomings that benefit the greater good. The best examples are those that have positive and negative sides.
Written by Kevin Downey on June 28th, 2022
Answer Example
"My greatest weakness is not being great as saying no. In the past, I've bitten off more than I can chew and struggled with how to communicate 'no'. Since then, I learned that not communicating my limits despite how well I manage my time leads to taking on more than I can handle, which leads me to underperforming. I've gotten a handle on this. But being a people person who is not easily offended and rarely takes things personally, saying no can be hard for me. This trait is a strength and weakness. I'm learning how to strike a harmonious balance between the two."
Written by Kevin Downey on June 28th, 2022
Behavioral
10. Are you more of a people person or an animal person?
What You Need to Know
They are curious where you fall on the scale between that of being an extrovert versus an introvert. This will inform them whether you're more of a team collaborator or an innovator. Both bring value. Don't select one or the other unless that is truly the case, which, in most cases, it rarely is. Most people fall somewhere in the middle between these two extremes on the scale. How would you describe yourself? A quick way to answer this is to ask yourself if you feel drained or recharged through social interaction.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I love my little furry friends. However, I'm not one of those people who uses being an animal lover as code for being a misanthrope. I love all living things, great and small. So, I'd say I'm a dog person, a cat person, and a people person. I'm happy being alone with my pooch or happy working as part of a team, looking forward to all the kumbayas and high fives. I also love hanging out with my regular friends, at work or outside of work. We all need to be interactive, and we all need some quiet time as well."
Written by Kevin Downey on June 28th, 2022
Behavioral
11. What motivates you?
What You Need to Know
Detail how you stay motivated and productive throughout your day. Think about what keeps you going regardless of the distractions that may take place. Give them insights into your personality and what motivates and inspires you on a personal level, how you approach your work, and what your general day-to-day attitude lends to your success.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I am excited when I know that my hard work has influenced someone, whether that be a co-worker or a customer. To be able to give a great experience to others is a motivating factor for me."
Written by Elisabeth Walter
User-Submitted Answer
"what motivates me is striving to improve daily, my job is still new to me in some aspects, so I always want to be better at what I'm doing, and gaining greater experiences along the way. I constantly ask for feedback, whether it be from working on certification with homologation engineers or asking my technician for advice or pointers on how to complete a task, or better what I'm trying to achieve or even going to my team leader for advice on my drive style. when I work with others I always encourage and support my colleagues, I think this breeds confidence in not just myself but everyone around, a happy workforce is a great workforce. I work hard to achieve the goals I set myself as one day I'd like to achieve an ambition, to step up a level, and become a technician."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Great! Your focus on constant improvement is evident and is something an employer seeks. Good job!
Behavioral
12. What are your strengths?
What You Need to Know
In a work context, your strengths help you to complete your to-do list, understand client needs, and apply what you have learned in your training. Strengths can be skills or qualities that allow you to overcome difficult circumstances or accomplish challenging tasks. Share with the interviewer those professional strengths you feel will translate well to this role.
If you are feeling nervous before the interview and need a confidence boost, amp yourself up physically, if you are of able body. Research the body language of someone who is confident and relaxed in a seated position and practice. Stretch your arms up high, stretch your back and try to make yourself as big as possible, while paying attention to your body language. Go into a private space with a mirror, look yourself in the eye, and vocalize some self-affirmations.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I am driven, self-aware and take initiative to get things done. I set realistic goals and plan the steps it will take to make sure I get stay on track and accomplish it my time frame. I look for opportunities to help out others or solve problems before they become a real issue."
Written by Elisabeth Walter
User-Submitted Answer
"I am a self-driven, hard-working person, I have a great work ethic, I feel I'm not a selfish person and would help anybody out to complete a task whatever that maybe. I feel I use my initiative all the time to tackle work tasks every day, if I find an obstacle or hit a brick wall with something I am not afraid to ask questions and seek advice. I see it as part of my day-to-day learning. I am extremely punctual and my attendance is also excellent. I always manage my time every day, setting myself tasks every day to complete my job functions efficiently and in a quality fashion. I pride myself in doing a first-class job every day, I never let my standards slip, or lose pace with what I've achieved at work in the lab. I am a fast learner and am always looking for ways to improve myself. my strengths also include my ability to be observant of the needs of others and my perceptiveness. These strengths make me an excellent performer in a customer-based role."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good. I get a good sense of your strengths.
Behavioral
13. What do you know about Ford Motor Company?
What You Need to Know
By revealing the lengths you went to in researching their company and this opportunity, you'll reveal how excited you are at the prospect of joining their team! A few topics worth researching before your interview are the company history, their values, and the latest news. You can find everything you need on their website, but you can also go farther! Investigate employee reviews and what they're saying it is like working for the company. Read up on any media, interviews or on their blog posts.
Talk about how you are impressed by their reputation and how they have evolved as a company to meet the needs of a changing economy. If you're interested in the history, you can find an entire timeline starting in 1896 that explains the history of Henry Ford and his inventions. Make a list as you research and then share a few of the most exciting things you found out.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I know that your company was founded in 1903, by Henry Ford, and you remain one of the biggest automobile brands in the world today. I also found it interesting that Ford owns 8% of Aston Martin, another brand of vehicle that I love so much. I appreciate that your employees stay for a long time and that you invest a lot of funds into your communities."
Written by Elisabeth Walter
User-Submitted Answer
"I know that the company was founded in 1903 by Henry Ford, it has been ever-growing and evolving to compete worldwide for peoples custom, the company has grown so much even in my own lifetime, to keep up with customer demand they have kept at the front of the competition and always produced great products that reach out to so many people for use in everyday life. when I heard about the Ford apprenticeship, elder people I knew always said it would be a great company to work for, it would be a good life, I have been taught not only job-related skills but life skills and morals I use every day. The company has given me so much, to which I am very grateful, I hope to progress and do an even better job. in the company evolving and new technologies coming into our field of business. I had an involvement firsthand in the prototype work of Ford's first 3 cylinder engine. this engine became a pioneer in its class and went on to have awards for the engine. To see engines evolve from 4 to 3 cylinders for small vehicles and some commercials vehicles was fantastic. This engine went on to become more powerful and economic than some 4 cylinder engines."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good. Having worked for Ford for many years, you can really use this question to your advantage.
Career Goals
14. Where do you see yourself at Ford in five years?
What You Need to Know
Most companies want you to reduce turnover and encourage long-term employment. Find the way in which Ford's career advancement opportunities within align with your five-year career goals. Express is that you would be invested in this opportunity and wouldn't take it for granted. Share the steps you will take over the next five years to reach your goals, incorporating their keywords and phrases into your answer.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I aim to work my way into a management position within your production team. I understand there is much to learn when it comes to your immaculate manufacturing process; however, I am eager to invest my time into learning and growing here."
Written by Elisabeth Walter
User-Submitted Answer
"I hope to make my way to the production team. I know there is a lot of things to learn, but I believe in myself and know that we can achieve great things together."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer sounds nice and collaborative; however, it's indirect. Of course, you plan to achieve great things, but what exactly are you envisioning?
Career Goals
15. Why are you seeking employment?
What You Need to Know
They're curious what your situation may expose about you as a potential employee. Quitting a job before lining up another speaks to impulsive or poor planning. Being laid off or terminated would raise some red flags. If you're considering leaving your current employer, they'll be interest to know how committed you are to your current employer, while gauging how serious you may be about joining another team. Whatever your reason, focus your answer on the positives with a mindset for career growth.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I've been feeling a little stagnant at my current job. The growth opportunity they advertised when I took the job there isn't quite what they made it to seem. I've decided it's time to move on. I'm the kind of employee who is very loyal and puts my all in. But if an employer isn't putting in as much as I am, then it simply isn't as symbiotic a relationship as it should be. Does that make sense?"
Written by Kevin Downey on June 28th, 2022
Communication
16. What is the best form of communication for you?
What You Need to Know
Coherent, functional, and professional communication is integral to the proper functioning of any business. Most companies are interested in hiring candidates who can clearly and effectively communicate across all forms. Everyone has different communication styles and preferences, depending on the person. By asking for your preferred method of communication, they're gauging your aptitude towards every method of communication, verbal or written. Knowing this can provide your interviewer with insights on how to place you within their teams.
Best to strike a balance of above average writing skills and above average oral communication skills. Communication is more than getting everyone on the same page. It's about how a message is conveyed. Take care with your choice of words and what they might communicate.
If this comes as the last question, they might simply be asking how to get a hold of you, in which case you should simply state your preference out of the contact information you've provided on your resume and cover letter. Best to clarify.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I am always available by email or phone. Because I currently work in a plant environment, I cannot always talk on the phone; however, I am great with getting back to people promptly. Fast communication is a strength of mine."
Written by Elisabeth Walter
User-Submitted Answer
"I have great people skills, I am a good communicator, and never shy away from talking to people. I feel I am a very positive and outgoing person. Failing these communication links, I am available to contact you either via a phone call or email. Working in a plant, phones are not allowed to be used unless on break, so I won't always be able to answer my phone or email but rest assured I will get back to the person quickly once I have free time. quick communication is one of my strengths."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Ok, good start. Consider that the question may be asking how you best communicate with others. Are you most comfortable with face-to-face communication? Do you find it more efficient to email? Does it depend on the message you're trying to convey?
Communication
17. How do you handle a conflict with your manager?
What You Need to Know
Your interviewer is curious if you've had any negative experiences with your past managers or with anyone in a professional position of authority. This will help them find out whether the authority figure was the problem employee or if you were. Even more so, they're curious what your attitude towards your example says about you, your professionalism, general attitude, accountability, and diplomacy. Your answer can also clue them into your leadership style.
Think of a time when you exercised self-control and patience. An ideal candidate will exhibit emotional maturity, objectivity, while focussing on the situation and what influenced it. Avoid making it seem personal. If you can, lean more towards experiences where a supervisor was struggling with their responsibilities, and had room for improvement. Managing up is definitely a thing! Sometimes you have to manage your supervisor by learning how to push back and challenge them in a supportive way. Think of examples that show how their behavior or lack of skills impacted the team in the workplace. Show that you are collaborative and easy going. Ford is looking for individuals with a strong work ethic and communication skills. Demonstrate your ability to see the opportunities and how you proactively work towards solutions.
Written by Kevin Downey on June 28th, 2022
Answer Example
"My manager asked me to take on too many projects, and I knew it was going to be too much for me. Instead of getting overly stressed and frustrated, I communicated that I was already at my max, but I still wanted to see how we could help each other out. We were able to support each other in our projects when went through and prioritized each one together."
Written by Elisabeth Walter
User-Submitted Answer
"To me, conflict is like criticism, and I use this as a tool to better myself and to get a better understanding of how things need to be tackled at work. I was once given more work than my average day, my team leader challenged me by saying you'll get it done, I knew we were up against a deadline and the vehicles need to be tested, in these testing times and working shorter hours, I knew this would be hard to accomplish, and possibly impossible to get it all done, but I listened to what he wanted me to carry out, took in a deep breath, and thought for a split second about how to construct my day successfully, I didn't need to react badly or over-complicate the task. I knew that it was possible to complete the work, but possibly only have a 10-minute lunch break, so I set about the tasks set up and got through the day without any issues, I kept my team leader up to speed all day so he could communicate this back to management. it was a great feeling to keep pushing myself throughout that day, knowing my goal and what I had to do to complete the task. I had a great feeling of accomplishment at the end of the shift."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good start. You may want to expand on how you worked through the conflict with your manager. Did you disagree with the directive, but pushed yourself and your team to accomplish it anyway?
Communication
18. How do you handle criticism?
What You Need to Know
This assesses how you deal with feedback as well as your communication skills. This will also evaluate the scope of your emotional maturity, and whether you respond defensively or take the feedback in stride and choose to learn something from the experience. Depending on who the criticism is coming from, you will want to approach it differently. The key is to stay calm and never express frustration towards the person. Remain humble. Respond thoughtfully and with a respectful tone. Objectify the situation, not the individual. Avoid examples that did not end amicably. Remember, you are both pursuing the same goal and working as a team.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I appreciate the feedback. Now I know how I can improve next time."
Written by Elisabeth Walter
User-Submitted Answer
"I appreciate feedback. I like to consider all opinions and I also take advice."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good! Short and to the point :) If you have an example of a time when you handled criticism with professionalism, you can also add a brief story to really help your answer come to life.
Communication
19. How do you handle conflict with co-workers? Can you give an example?
What You Need to Know
You always want to stay on good terms with your co-workers, primarily when you work closely together. When a conflict arises, give an example that showcases your experience with non-defensive communication as well as your ability to function as a mediator between those who don't see eye to eye. This will offer them a glimpse of your mediation and negotiation skills. The interviewer needs to know how adept and effective you are at diplomacy and working swiftly towards a communal end goal.
Written by Kevin Downey on June 28th, 2022
Answer Example
"The gossip in my current office started to get to me, so I decided to address it. I knew one person who had been spreading rumors, so I approached them directly and asked if we could talk. We set aside time during lunch, and I let them know how they were affecting other people and me by spreading gossip. The issue stopped shortly after. I put a lot of emphasis on professionalism in the workplace and hold myself to a high standard."
Written by Elisabeth Walter
User-Submitted Answer
"A few years back I was working with a guy new to my area, but someone who had been with the company for 25 years, and worked in another toolroom. when he joined my workshop he was assigned to work with me. it was quite obvious straight away that safety was not one of his key attributes. we had a big task to do which involved machining many parts for production. we worked back to back on the job, when it was his turn to remove parts and replace them with new castings, he was working in a very unsafe way which made me nervous as the job was important, and we needed to work efficiently and couldn't really afford any slip-ups. we had lots of management around watching us work and also my apprentice. so I immediately stepped in and asked the guy for a quick chat to the side and out of the way of everyone else. I raised my concerns and told him he needs to be wearing relevant safety equipment, we had a policy in the shop, that if someone was seen to be working in an unsafe manner, we would all get a stern talking to, it was key to look out for my colleagues. my colleague agreed with me and apologized, he quickly changed his outlook and work ethic and we moved on from the minor blip."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good example. It shows that a straight-forward, well-reasoned approach works.
Customer Service
20. Give an example of a time when you delivered excellent customer service.
What You Need to Know
This will help them assess how well you'll fit into the culture of their brand. Focus on the customer experience delivered through your interactions with your clientele and your team. Focus on the company culture, branding, and creating human connections. Exhibit positivity and an enthusiasm for working in a customer centric environment. Excellent customer service focuses on resolving customer issues and ensuring they receive the best care and leave with a memorably positive experience, ensuring they retain their brand loyalty. Detail how you went above and beyond. Maintaining a positive attitude and working persistently to ensure the customer's experience exceeded expectations!
Written by Kevin Downey on June 28th, 2022
Answer Example
"When I first started my career I worked at a grocery store. I would often take the time to help the seniors who came to our store, to pack up their groceries, find a cart, or reach something from the top shelf. Although simple, I still bring these qualities with me to my job as an operations manager. I will go out of my way to help others and provide solutions where I see a need."
Written by Elisabeth Walter
User-Submitted Answer
"Prior to my job here at Ford, I worked in a supermarket for two years stacking the shelves. I learned a great deal there, from dealing with the public, problem-solving, and helping customers find needed items. I greatly enjoyed helping people, but most of all old aged people you could just tell needed that extra help, whether it be reaching a product on the top shelf, packing up their bags with their shopping, or running their groceries out to their vehicle. I bring these qualities with me today in my day to day job, if I can help out an engineer or a colleague, be it someone on the shop floor with me or even a technician or team leader, I will help out, or even providing a different angle on the issue sometimes helps. It's all part of the learning curve. My job is very interesting, and even doing a simple task for someone could lead me to have a greater understanding of components function on a vehicle perhaps."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good. You're focusing on the experience that prepared you for a customer-oriented role.
Customer Service
21. How do you handle difficult customers? Give us an example.
What You Need to Know
If you have dealt with angry customers before, you know that upset people need to feel heard and validated. Demonstrating patience, a willingness to listen, empathy and validation will help resolve even some of the most challenging customer situations.
Written by Kevin Downey on June 28th, 2022
Answer Example
"Whenever I speak to an angry customer, I am careful to lower my voice and listen to their needs. Sometimes they need to vent. I empathize by letting them know I hear what they are saying and understand. If there is anything I can do to resolve it, I act on it. Otherwise, I ask them how I can help them and do my best to meet whatever needs I can."
Written by Elisabeth Walter
User-Submitted Answer
"There are different types of customers. We need to stay calm and try to give them the right advice and good service when required. if there is anything I can resolve for the customer, I will take the initiative to do it."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a good start. Rather than jumping into 'we' and 'what we should do' type of advice, I recommend giving details and a specific story. This is a behavioral-based question, and an example would be necessary to answer successfully.
Education
22. Tell me about your education.
What You Need to Know
The interviewer is looking for an overview of your education that goes deeper than what is listed onyour resume and cover letter. This is your opportunity to provide them with insights into your character, and what you learned from those unique experiences. Be proud of your accomplishments, big and small. Talk about the points you think the interviewer would find impressive, where relevant to the role you are interviewing for.
While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned in your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include:
- Time Management
- Creative Thinking
- Proposal Writing
- Public Speaking
- Presentation Building
- Independent Learning
- Academic Research
- Self-Motivation
Be sure to comb the job description for keywords so that you can match your post-secondary experiences with the skills for which they are seeking!
Written by Kevin Downey on June 28th, 2022
Answer Example
"I tried on a few different majors when I was in college because of my diverse interests. I worked hard at everything from journalism to marketing and learned that I have great attention to detail and work well with others. My group project for my final in global marketing received high praise not just from my professor but my class. We were even asked to present to the marketing department faculty at the end of the semester!"
Written by Elisabeth Walter
User-Submitted Answer
"I graduated from a trade school, where I learned economics and food preparation processes. Then, I joined University where I studied business administration."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a good start! Next, the interviewer wants to know how your education has prepared you for this job. When outlining your training, be sure to discuss the learning opportunities and experiences most relevant to the position. You will also want to highlight any particular involvement and awards or accolades received. While attending post-secondary studies, you learned core skills that are transferable to any career path. For instance, if you worked on group projects in school, you could share how your education improved your ability to collaborate in challenging environments. Besides the core knowledge gained from your diploma, certificate, or degree, think about the soft skills that you have gained, such as time management or problem-solving.
Education
23. How do you stay current in the motor industry?
What You Need to Know
You don't have to be a car fanatic to stay up to date on the latest industry trends, developments, regulations, and innovations. Before interviewing with Ford, remember that this is their passion. You want to reflect back to them that you too are passionate and driven to stay current on what's happening in your field. This question is also an excellent opportunity to strike up conversation, share some recent developments you've read up on, to talk shop and ask the interviewer what resources they rely on when it comes to staying up to date in your industry.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I read the latest publications to stay current, such as Automotive News and Autoblog. I like to watch shows like Top Gear to learn about cars as well. What are your favorite ways to keep up to date on happenings in the automobile industry? "
Written by Elisabeth Walter
User-Submitted Answer
"I read the latest publications, and I also follow blogs and watch shows. This is how I stay in touch. I also share with others what is happening in the industry."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's great that you work so hard to remain up-to-date in your industry. I'm not following the final part of your answer, so I recommend that you instead give specifics regarding what sources you lean on for your information. You could also briefly discuss an industry-related event or breakthrough that you recently learned of as a result of these publications and resources.
EQ
24. Tell me about a situation in which you had to adjust to changes over which you had no control. How did you handle it?
What You Need to Know
In the automobile industry, you can expect changes to occur. Cars change as people change, so you can at least expect to see innovations in their products and the solutions they offer their customers. You may also expect changes in management and changes in policies that might affect how you do your job. Show the interviewer at Ford that you can adjust when changes happen. The interviewer is most interested in your response to the change, how you adapted and evolved yourself! Focus on your ability to stay positive, confident, and flexible in these situations, while supporting your leadership, the company vision, and the overall big-picture.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I was working for a company going through a merger, which meant a lot of change in management and policies. There was a lot of miscommunication. I'm glad I stuck it out, though. I learned a lot by sticking it out during the merger, and I became adaptable."
Written by Elisabeth Walter
User-Submitted Answer
"I worked in the restaurant industry before the pandemic. When the pandemic began, we had to change every aspect of how to work and how to serve customers. To keep the business alive, we changed our policies and began finding ways to adopt new work rules."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This situation required some serious pivots, indeed! As per previous feedback, I recommend using the STAR framework when forming a 'tell me about a time...' answer. As the answer stands right now, it's too vague to leave a lasting impact. Let the interviewer hear about the ways that you shine in the workplace :)
EQ
25. How do you make decisions under pressure?
What You Need to Know
When faced with high pressure decision making, which requires an immediate response to a given situation, there's an old expression that applies; A good plan today is better than a better plan tomorrow. This applies greater pressure to a high-pressure situation, as making an immediate decision is something of a calculated risk. Therefore, the interviewer wants to know if you are a risk taker or risk-averse. If you are a risk-taker, they want to know how you approach evaluating risk. Taking a chance on innovation is different from being an obsessive gambler. You can't grow if you're not willing to risk stepping outside of your comfort zone! Provide an example that exhibits sound judgment, and an educated calculated risk, while thinking fast on your feet! Discuss the results of your course of action, what you learned, and how you've grown from your experience.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I trust my instincts and consider the pros and cons of my options before making a decision. When it comes to decision making, my current supervisor would say that I am thoughtful, perceptive and able to make calculated decisions based on my expertise and knowledge."
Written by Elisabeth Walter
User-Submitted Answer
"I trust myself, and I know that I will find the right way to solve a problem. I also rely on my teammates to assist me if I need help. I also think twice before making most decisions."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Leaning on your teammates is a good approach, as is thinking twice before making a decision. If you have an example of when your approach helped you make the right choice under pressure, it would be helpful to add that personalization.
EQ
26. How do you handle stressful situations?
What You Need to Know
In our busy, fast-paced lifestyles, stress-management is an essential skill. Remaining professional and calm and in stressful situations speaks to the level of your emotional intelligence. Share the techniques you apply to cope and stay grounded under pressure. Pressure can be channeled into productivity with the right mindset. Show off your positive, can-do attitude!
Written by Kevin Downey on June 28th, 2022
Answer Example
"I understand that any job can be stressful, and I come prepared for the challenge! I use stress as fuel to motivate me to move forward. In times of exceptional stress, I breathe deep, then jump into the challenge."
Written by Elisabeth Walter
User-Submitted Answer
"Any job can sometimes be stressful. When stress arises, I try to stay calm and calculated. There is no need to overreact."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds as though you handle stress quite well. The interviewer should appreciate that you are balanced and avoid overreacting. If you have an example of a time when you handled a stressful situation with poise, you can also add a brief story to really help your answer come to life.
Experience
27. What makes you the best candidate for us?
What You Need to Know
Now is a time to show off how your skills and traits can make a difference to your next team. Relay how you proved yourself indispensable in your previous roles. Think about what sets you apart from other candidates by sharing your strengths, accomplishments, or awards. Place extra emphasis on the soft skills you've developed, which are harder to discern from your resume and cover letter. Keep your examples relevant to what you'll be expected to accomplish in this role.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I have over twelve years of experience in the automobile industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge with me. I also offer creative solutions on how to position Ford against the competition, and ideas that will help elevate your business to the next level. Having been a part of the industry for nearly half of my career, I have seen a ton of change and have adapted to every change or innovation with ease and excitement, and I look forward to doing that at Ford as well."
Written by Elisabeth Walter
User-Submitted Answer
"I have worked in the same position in two different places. The role at Ford piqued my interest because, after reviewing your requirements, I found my qualifications and personal traits align with your need and mission. I'm excited to contribute my strengths and motivation to your team."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You have the basics in your answer, and now I encourage you to provide compelling detail. I have offered a starter for you below. If you'd like to do more research, we have a guide here on answering, 'Why should we hire you?' which is another way to phrase this original question. You can find the guide here: https://www.mockquestions.com/articles/How to Answer: Why Should We Hire You?/
"I am a strong candidate for this role since I bring experience in this same position from Company A and Company B. I am confident that this role at Ford is an exceptional fit. I reviewed the job requirements and saw that my qualifications and personal traits align very well with your needs and mission. For instance, (discuss a few traits and qualifications in detail and align with the company mission/needs. How will hiring you help resolve the pain points Ford needs to alleviate by filling this position?). I am excited to contribute my motivation and determination to your teams' efforts in order to...(discuss what you and Ford want to achieve specifically)."
Experience
28. When was the last time you stepped outside of your comfort zone?
What You Need to Know
This question aims to answer whether you have a "can-do" attitude. Having a can-do attitude requires stepping outside of one's comfort zone. An eagerness to step outside of one's comfort zone exhibits adaptability and flexibility. The goal is to outline your comfort zone as consistently stepping outside of your comfort zone. This illustrates a conviction to learn, grow, and develop that recruiters are usually on the hunt for. Detail how you go the extra mile, and what you learned and applied to your career from such experience.
Written by Kevin Downey on June 28th, 2022
Answer Example
"Yesterday? Every day? Honestly, I'm not sure I even have a comfort zone any more. I've made such a habit of stepping outside of my comfort zone I feel more at home outside of it. But I am pretty determined with my career goals and objectives and pretty much push myself to learn new things or to improve upon what I know consistently."
Written by Kevin Downey on June 28th, 2022
Experience
29. How do you measure the accuracy of your work?
What You Need to Know
The interviewer is probing for the various ways you handle your work with diligence and accuracy. How you answer will clue them in to the level of your skills in your given field. This will come down to a combination of technical skills. Explore your organization skills, your methodology or approach to project management, the level of your attention to detail, and your standard for your work.
Written by Kevin Downey on June 28th, 2022
Answer Example
"Checks and balances. I have strong analytic skills. So I measure the accuracy of my work against my failures and successes. On the rare off days where I have the self-awareness to know I am not performing at my best, I'll ask for a second set of eyes. But those are rare occasions."
Written by Kevin Downey on June 28th, 2022
Experience
30. What is an area you have improved in the past year?
What You Need to Know
Ford Motor Company is looking for people who take the initiative in their professional development. You are in charge of your own development. Relaying the growth you've undergone while taking advantage of every opportunity to advance your career goals and objectives could advertise you as a desirable addition. A person who takes charge of their career doesn't wait around for opportunity to find them. A drive for self-improvement exhibits self-awareness and the initiative to maximize your own potential. Be specific!
Written by Kevin Downey on June 28th, 2022
Answer Example
"I have started to read a lot more; primarily business books related to customer acquisition, closing a sale, and negotiations. These newfound skills will be beneficial in this role with Ford."
Written by Elisabeth Walter
User-Submitted Answer
"I feel working within this new team for the last year has had a great effect on me personally, having more people around on my team, my skills have improved. I have had even more interaction with my colleagues, this has been a great experience and I believe I have contributed to the excellent teamwork we have accomplished as a collective. Working closer to more people has me more of a leader because I have needed to adapt to the situation, and delegate an operation, and set goals for the coming work shift ahead. when I have been working alongside someone if feel we have achieved a lot. I feel I've learned a great deal and feel more balanced with my life, I manage my exercise around shifts to keep me motivated and alert. this is a great key to being on the ball every day. having worked closely with our technicians and homologation team I have picked up so much knowledge and experience personally being around these people more and more. it has made me more appreciative of what job i do and how tackle my job role. it has opened my eye to the technician role greatly and it is something I feel I could do and adapt to very quickly. once we return to normal I will be looking to go on courses to learn more about my job in greater detail. I strive to be a better person always."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
This is a good start. What you may want to do is focus on a specific skill that you've improved on. Is it your ability to work with a team? Is it a technical skill? How have you made improvements?
Leadership
31. Tell me about a time you took initiative.
What You Need to Know
Taking the initiative is one of the values of the Ford Motor Company. Someone who is proactive doesn't wait to be volunteered or to be asked, the identify a need and they address it. They want people who are proactive about solving problems and making changes that will satisfy the evolving needs of their customers. You may have stepped up to take on a leadership role on a project that needed guidance. Or maybe you noticed a problem with a system at work and spoke to your manager about your ideas to improve it. Show results!
Written by Kevin Downey on June 28th, 2022
Answer Example
"I made a suggestion last year that we install a higher quality coffee machine in our office rather than continue to purchase the disposable coffee pods. We calculated that the savings would be about $12,000 per year plus the positive environmental impact. I appreciate that my company allowed me to make the suggestion, and they appreciated my initiative when it came to cost savings."
Written by Elisabeth Walter
User-Submitted Answer
"I made suggestions about how to install kitchen cooking systems in a restaurant when I worked as a head chef and administrator. My suggestions and efforts helped my boss save money on installation and consulting expenses. I estimate that I save him approximately $2,000."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
That is a lot of savings, and I'm sure your employer truly appreciated your efforts. When approaching 'Tell me about a time' style questions, it's best to give as much information as possible so that your story is impactful, memorable, and allows the interviewer to see that you will make a similar impact in their company, should they choose to hire you. We have a guide on how to approach this by using the STAR framework. You can access the guide here: Master Behavioral-Based Interviews Using The Star Method
Leadership
32. How have you influenced others as a leader?
What You Need to Know
Think of when you functioned as a role model to others. This can include coaching and developing others on your team, or training them on new skills. If you haven't taken on a direct leadership role, share how you influenced others in your everyday work life. Setting the work pace, leading by example, being a resource and boosting morale all counts. Just consider the qualities of a leader you admire. Think about how you listen to the needs of others and how you are sensitive to the feelings of others when dealing with conflict. Try to give at least one example of your leadership ability.
Written by Kevin Downey on June 28th, 2022
Answer Example
"In my current position, my manager travels a great deal. When she is away, I take on the role of leader for our team. I am proud of the fact that I have naturally stepped into the responsibilities associated with being a leader. I lead by example, do what I say I will, and am a reliable team member."
Written by Elisabeth Walter
User-Submitted Answer
"In my working life with Ford, I have had a few occasions where I have had an influence on others, especially younger apprentices with near no experience of work-life, and serious work situations when up against a deadline. Being an employee with near 20 years of experience, I have regularly had apprentices work with me, I enjoy the role of showing them the role, teaching them about how to do our job, follow procedures, what to do when up against a problem, I would always listen to there concerns and issues, I am a sensitive person and would always put a colleague who's in need of help first and foremost. I feel I have a great work ethic and work well under pressure, I feel this has a good effect on people who have worked with me, I was taught these important characteristics and I hope to pass these on, people would continue these great traditions I've learned in growing up with the company from a boy to a man. For example, I can recall where I lead a team to do some voluntary work for a local museum (nonprofit organization). I was tasked with leading my colleagues, delegating tasks, and keeping everyone motivated to complete our work. I started my day by setting out the objectives for us all to complete. We had a strict deadline of 2 days of work and had to complete paint prep work on day one for it to be completed on the final day. I managed the situation by breaking the group up into sections and making sure everyone had a part to play, including myself. I managed with great success and we finished in good time on day two, we had lots of time left that we were able to have a tidy up and do a few other jobs for the museum."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Great! Your leadership style is evident in your answer.
Teamwork
33. Do you enjoy working in a team environment?
What You Need to Know
Ford's success comes, in part, from encouraging a collaborative team environment. This doesn't necessarily mean you will be solely working in a group setting. There will frequently be occasions where you'll be working on your own projects. This question tests the consistency between other similar questions in the set, particularly if you prefer more of an analytical solitary environment or in a team setting. The appropriate answer is a willingness to thrive in either scenario.
Written by Kevin Downey on June 28th, 2022
Answer Example
"I enjoy working with a team because they make working more fun! It can be helpful to have the support of a team when working on a difficult project. I also like being able to bounce ideas off of my co-workers and collaborating with them to be more efficient and effective."
Written by Elisabeth Walter
User-Submitted Answer
"I enjoy to work as a team member; it makes work more fun. Also, my team makes me feel appreciated. There are many ideas and solutions when we work together as a team."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good - It sounds like you're highly enthusiastic about teamwork!
Teamwork
34. Describe a team experience you found rewarding.
What You Need to Know
The interviewer at Ford wants to hear that you feel motivated by team collaboration. Talk about a time when you felt fulfilled through a team setting or project collaboration, and how you directly contributed to a rewarding team experience. Focus your answer on the positive takeaways from the experience, and the impact this had on you, and your impact on the team. Discuss the positive results of the teamwork and how you attained a positive outcome as a group.
Written by Kevin Downey on June 28th, 2022
Answer Example
"The position I am currently in has been my first experience working in a true team, with a clear goal. We are a group of very innovative individuals and have become the pacesetters for many new automobile related initiatives. It's been exciting to see everyone flourish. I love to see everyone succeed. It's encouraging and exhilarating."
Written by Elisabeth Walter
User-Submitted Answer
"When the fox engine was released to the world, I was part of a team that set the task of making the engine have a cutaway section for a big press release. we were under pressure and a short deadline to get it done, I had two sections to machine, the sump, and the block, which I found easy to do, once complete we had to paint our component. I kept in contact with my colleagues at many points during the day, verbally, I finished my components relatively quickly so I set about helping my colleagues. we achieved our goal on time and then built up the engine, ready for showing off. This gave me great satisfaction on completion, knowing I had been a part of this finished article. I had my photo taken with my team and all the leading engineers who had worked on the fox engine throughout development. A very happy day for me at Ford."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Great example. It demonstrates that you find it rewarding to work as part of a team and toward a common goal. This allows the interviewer to see how your past actions will contribute to your future in a new position.
Teamwork
35. How do you approach managing your time?
What You Need to Know
Talk about the tools and systems you used to plan your work and stay organized on the job as you go about managing your day or week. Describe the work standards you've set for yourself and adhere to, and an ability to assess the timing, commercial value, and positive externalities of other priorities. Additionally, communicate your drive to adhere to the chain of command, and recognize when to utilize other resources on the job.
Written by Kevin Downey on June 28th, 2022