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Ford Motor Company Interview
Questions

25 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 25

Tell me about a situation in which you had to adjust to changes over which you had no control. How did you handle it?

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Ford Motor Company Interview Questions

  1. 1.

    Tell me about a situation in which you had to adjust to changes over which you had no control. How did you handle it?

      In the automobile industry, you can expect changes to occur. Cars change as people change, so you can at least expect to see innovations in their products and the solutions they offer their customers. You may also expect changes in management and changes in policies that might affect how you do your job. Show the interviewer at Ford that you can adjust when changes happen. The interviewer is most interested in your response to the change, how you adapted and evolved yourself! Focus on your ability to stay confident and flexible in these situations.

      Rachelle's Answer

      "I was working for a company going through a merger, which meant a lot of change in management and policies. There was a lot of miscommunication. I'm glad I stuck it out, though. I learned a lot by sticking it out during the merger, and I became adaptable."

      Anonymous Answer

      "I worked in the restaurant industry before the pandemic. When the pandemic began, we had to change every aspect of how to work and how to serve customers. To keep the business alive, we changed our policies and began finding ways to adopt new work rules."

      Rachelle's Answer

      This situation required some serious pivots, indeed! As per previous feedback, I recommend using the STAR framework when forming a 'tell me about a time...' answer. As the answer stands right now, it's too vague to leave a lasting impact. Let the interviewer hear about the ways that you shine in the workplace :)

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  2. 2.

    Are you willing to work overtime, nights, weekends?

      If you are interviewing for customer service or sales, chances are you will need to be open to working a variety of shifts. When you start a new job, you need to flexible about the schedule you're willing to work. Don't let this question catch you off guard! If you want to know more about what to expect from the employee agenda at Ford, now is the time to ask! Share that you are open, flexible and curious about what type of schedule you may have when you first get started. Answer truthfully and clearly.

      Rachelle's Answer

      "If you need me to work extra hours or be flexible to work different shifts, I am willing to do it! I'm comfortable working longer hours as needed."

  3. 3.

    Give an example of a time when you gave excellent customer service.

      Excellent customer service focuses on resolving customer issues and ensuring they receive the best care. Maybe you helped a customer find a unique gift for their loved one when you were working retail. Or perhaps the customer needed help navigating the features of their new cable package, so you walked them through it over the phone, step by step. Show the interviewer how you went above and beyond. Maintaining a positive attitude and working persistently to make sure the customer walks away happy is the goal!

      Rachelle's Answer

      "When I first started my career I worked at a grocery store. I would often take the time to help the seniors who came to our store, to pack up their groceries, find a cart, or reach something from the top shelf. Although simple, I still bring these qualities with me to my job as an operations manager. I will go out of my way to help others and provide solutions where I see a need."

  4. 4.

    How do you stay current in the motor industry?

      You don't have to be a car fanatic to stay up to date on the latest innovations! Before interviewing with Ford, remember that this is their passion. You want to reflect back to them that you too are interested and want to know more about the industry. Staying relevant in your industry is essential, especially when it's continually changing. Show your interest by talking about the efforts you make to stay up to date! This question is also an excellent opportunity to ask the interviewer for new resources when it comes to staying up to date in your industry.

      Rachelle's Answer

      "I read the latest publications to stay current, such as Automotive News and Autoblog. I like to watch shows like Top Gear to learn about cars as well. What are your favorite ways to keep up to date on happenings in the automobile industry? "

      Anonymous Answer

      "I read the latest publications, and I also follow blogs and watch shows. This is how I stay in touch. I also share with others what is happening in the industry."

      Rachelle's Answer

      It's great that you work so hard to remain up-to-date in your industry. I'm not following the final part of your answer, so I recommend that you instead give specifics regarding what sources you lean on for your information. You could also briefly discuss an industry-related event or breakthrough that you recently learned of as a result of these publications and resources.

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  5. 5.

    Tell me about a time you took initiative.

      Taking the initiative is one of the values of Ford Motor Company. They want people who are proactive about solving problems and making changes that will satisfy the changing needs of their customers. You may have stepped up to take on a leadership role on a project that needed guidance. Or maybe you noticed a problem with a system at work and spoke to your manager about your ideas to improve it. Show results! The interviewer doesn't need to know all of the details about the problem. They want to see what you did to make things better!

      Rachelle's Answer

      "I made a suggestion last year that we install a higher quality coffee machine in our office rather than continue to purchase the disposable coffee pods. We calculated that the savings would be about $12,000 per year plus the positive environmental impact. I appreciate that my company allowed me to make the suggestion, and they appreciated my initiative when it came to cost savings."

      Anonymous Answer

      "I made suggestions about how to install kitchen cooking systems in a restaurant when I worked as a head chef and administrator. My suggestions and efforts helped my boss save money on installation and consulting expenses. I estimate that I save him approximately $2,000."

      Rachelle's Answer

      That is a lot of savings, and I'm sure your employer truly appreciated your efforts. When approaching 'Tell me about a time' style questions, it's best to give as much information as possible so that your story is impactful, memorable, and allows the interviewer to see that you will make a similar impact in their company, should they choose to hire you. We have a guide on how to approach this by using the STAR framework. You can access the guide here: https://www.mockquestions.com/articles/Master Behavioral-Based Interviews Using The Star Method/

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  6. 6.

    What is an area you have improved in the past year?

      Ford Motor Company is looking for people who take the initiative in their personal and professional life. A person who takes the initiative doesn't wait around for something to happen that will motivate them.

      You could talk about how you decided to take charge and do a better job of managing stress in your life. Explain how you have adjusted your diet and lifestyle. Self-improvement shows self-awareness and initiative to take control over your life. Maybe you enrolled in training to help advance to the next step in your career. Get specific!

      Think about your goals and how you want to grow in your professional life. Even though they are asking about personal growth, you can still direct your answer towards ways it will help you at work. If you improve your ability to manage your health and your stress, your whole life will improve!

      Rachelle's Answer

      "I have started to read a lot more; primarily business books related to customer acquisition, closing a sale, and negotiations. These newfound skills will be beneficial in this role with Ford."

  7. 7.

    Why do you want to work for Ford?

      Working for Ford could benefit you in many ways. It may provide endless opportunities for advancement. It may be a stepping stone in your career so that you can one day manage a growing sales team.

      Think about your goals and how Ford will help you accomplish them. You also want to demonstrate that you've done your company research. On their website, you can find out what Ford is doing to help improve the world around them. They invest in training for their employees, and their employees volunteer thousands of hours a year to local non-profits worldwide. What stands out to you? Share how you were impressed with the ways Ford goes above and beyond as a company.

      Rachelle's Answer

      "I want to work for Ford because I know, without a doubt, that your organization can support my career goal of becoming a team leader in the next three years. I am ready to see steady career trajectory, and I know that your approach to training and your company size is adequate to support growth which I seek."

  8. 8.

    How do you handle criticism?

      Remaining humble and thinking before you speak will help you handle even the harshest criticism! Depending on who the criticism is coming from, you will want to approach it differently. You may have a similar response to anyone's critical comments, but the key is to stay calm and never express frustration towards the person. Give an example where you stayed professional when someone gave you negative feedback.

      If the criticism is coming from your boss, you will want to respond respectfully, saying something like, "I appreciate the feedback. Now I know how I can improve next time."

      If the criticism is coming from a customer, you may want to tell them, "I am so glad you noticed! I'll make the changes right away."

      Rachelle's Answer

      "I appreciate the feedback. Now I know how I can improve next time."

      Anonymous Answer

      "I appreciate the feedback, as it will make me learn from the mistake. Then, the next time I complete the same task, I will do a better job."

      Rachelle's Answer

      Feedback and criticism can certainly be helpful for future improvements. If you have an example of a time when you took feedback and worked to make improvements, this is a great opportunity to tell the interviewer a brief story.

      Was this answer helpful? Yes or No
      Anonymous Answer

      "I appreciate feedback. I like to consider all opinions and I also take advice."

      Rachelle's Answer

      Good! Short and to the point :) If you have an example of a time when you handled criticism with professionalism, you can also add a brief story to really help your answer come to life.

      Was this answer helpful? Yes or No
  9. 9.

    What do you know about Ford Motor Company?

      Ford wants to know that you are excited at the prospect of joining them! A few topics worth researching before your interview are the company history, their values, and the latest news. You can find everything you need on their website, but you can also go farther! Investigate employee reviews on Glassdoor or Indeed.

      Talk about how you were impressed by their reputation and how they have evolved as a company to meet the needs of a changing economy. If you're interested in the history, you can find an entire timeline starting in 1896 that explains the history of Henry Ford and his inventions. Make a list as you research and then share a few of the most exciting things you found out.

      Rachelle's Answer

      "I know that your company was founded in 1903, by Henry Ford, and you remain one of the biggest automobile brands in the world today. I also found it interesting that Ford owns 8% of Aston Martin, another brand of vehicle that I love so much. I appreciate that your employees stay for a long time and that you invest a lot of funds into your communities."

  10. 10.

    Describe a team experience you found rewarding.

      The interviewer at Ford wants to hear that you feel accomplished through teamwork. Talk about a time when you felt fulfilled through a team setting or project collaboration. An example may be a time when you worked on a team project in University, a recent work collaboration, or possibly an extracurricular experience such as coaching a little league team. Discuss the positive results of the teamwork and how you attained a positive outcome as a group.

      Rachelle's Answer

      "The position I am currently in has been my first experience working in a true team, with a clear goal. We are a group of very innovative individuals and have become the pacesetters for many new automobile related initiatives. It's been exciting to see everyone flourish. I love to see everyone succeed. It's encouraging and exhilarating."

  11. 11.

    What do you think of Ford's new initiatives?

      You want the interviewer to know you are genuinely interested in working for them, so be sure that you are knowledgeable about Ford's products and latest innovations. Ford stays on the cutting edge of technology by staying competitive with the most recent trends within the automobile industry. Do you know what those are? Fuel-efficiency and luxury continue to be the trends in cars these days. Research their website to find out the latest updates on their products.

      Rachelle's Answer

      "I am especially impressed with the way that Ford has been moving forward in its green initiatives. I have read recently that your efforts include the use of sustainable fabric, fuel efficiency in your 6-speed transmissions and the introduction of your first clean diesel heavy-duty pickup. It's great to see that you put so much emphasis on being environmentally friendly."

      Anonymous Answer

      "I really appreciate how Ford is trying to develop eco-friendly cars, and I'd like to hear about the number of resources they've invested in searching for new technologies to create the cars of the future."

      Rachelle's Answer

      This answer is a good start! Try diving into more detail regarding the eco-friendly options you see from Ford. The ultimate goal is to have your research and enthusiasm shine through.

      Was this answer helpful? Yes or No
  12. 12.

    Tell me about your education.

      The interviewer is looking for an overview of your education. Reflect on your accomplishments from your school, and any other exciting bragging points. You may have overcome a learning disability or learned to work successfully in groups with people who are different from you. Whether you graduated with honors or barely passed your classes, take some time to write any awards or achievements. Be proud of your accomplishments, big and small. Talk about the points you think the interviewer would find impressive, bearing in mind the role for which you are interviewing.

      While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned in your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include:

      - Time Management
      - Creative Thinking
      - Proposal Writing
      - Public Speaking
      - Presentation Building
      - Independent Learning
      - Academic Research
      - Self-Motivation

      Be sure to comb the job description for keywords so that you can match your post-secondary experiences with the skills for which they are seeking!

      Rachelle's Answer

      "I tried on a few different majors when I was in college because of my diverse interests. I worked hard at everything from journalism to marketing and learned that I have great attention to detail and work well with others. My group project for my final in global marketing received high praise not just from my professor but my class. We were even asked to present to the marketing department faculty at the end of the semester!"

      Anonymous Answer

      "I graduated from a trade school, where I learned economics and food preparation processes. Then, I joined University where I studied business administration."

      Rachelle's Answer

      This is a good start! Next, the interviewer wants to know how your education has prepared you for this job. When outlining your training, be sure to discuss the learning opportunities and experiences most relevant to the position. You will also want to highlight any particular involvement and awards or accolades received. While attending post-secondary studies, you learned core skills that are transferable to any career path. For instance, if you worked on group projects in school, you could share how your education improved your ability to collaborate in challenging environments. Besides the core knowledge gained from your diploma, certificate, or degree, think about the soft skills that you have gained, such as time management or problem-solving.

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  13. 13.

    How do you handle a conflict with your manager?

      Give an example to help the interviewer have a better understanding of how you would respond in this situation. Think of a time when you exercised self-control and patience. Managing up is definitely a thing! Sometimes you have to manage your supervisor by learning how to push back and challenge them in a supportive way. ere's an example:

      "My manager asked me to take on too many projects, and I knew it was going to be too much for me. Instead of getting overly stressed and frustrated, I communicated that I was already at my max, but I still wanted to see how we could help each other out. We were able to support each other in our projects when went through and prioritized each one together."

      Show that you are collaborative and easy going. Ford is looking for individuals with a strong work ethic and communication skills. Demonstrate your ability to see the opportunities and how you proactively work towards solutions.

      Rachelle's Answer

      "My manager asked me to take on too many projects, and I knew it was going to be too much for me. Instead of getting overly stressed and frustrated, I communicated that I was already at my max, but I still wanted to see how we could help each other out. We were able to support each other in our projects when went through and prioritized each one together."

  14. 14.

    Where do you see yourself at Ford in five years?

      Every company wants you to stay with them forever, but as we know, that is not typically the case. Your five-year plan may or may not include staying with Ford for the long-haul. The important thing to express is that you are invested, in them and your career growth.

      Talk about a goal that Ford will help you accomplish over the next few years. Perhaps you want to manage a team or be the top salesman in your district. Share the steps you will take over the next five years to reach your goals.

      Rachelle's Answer

      "I aim to work my way into a management position within your production team. I understand there is much to learn when it comes to your immaculate manufacturing process; however, I am eager to invest my time into learning and growing here."

      Anonymous Answer

      "I hope to make my way to the production team. I know there is a lot of things to learn, but I believe in myself and know that we can achieve great things together."

      Rachelle's Answer

      Your answer sounds nice and collaborative; however, it's indirect. Of course, you plan to achieve great things, but what exactly are you envisioning?

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      Anonymous Answer

      "I hope to go up in the business, as I've heard it is a brilliant place to work. I would love to work in the HR office, as I have heard it is such a good place to work."

      Rachelle's Answer

      You show a lot of enthusiasm for growth, which is great! Are you able to be more specific regarding what 'going up in the business' would ideally look like for you? The more detail you provide your interviewer, the better they can ensure that you are set up for success :)

      Was this answer helpful? Yes or No
  15. 15.

    How do you handle stressful situations?

      In our busy, fast-paced lifestyles, stress-management is an essential skill. Explain to the interviewer that you can remain calm and under control in all professional situations. You can also share some helpful techniques you have learned to deal with stress in your own life, like breathing techniques and meditation. Pressure can help you be productive when you're not intimidated by it. Use it for good! Show off your positive, can-do attitude!

      Rachelle's Answer

      "I understand that any job can be stressful, and I come prepared for the challenge! I use stress as fuel to motivate me to move forward. In times of exceptional stress, I breathe deep, then jump into the challenge."

      Anonymous Answer

      "Any job can sometimes be stressful. When stress arises, I try to stay calm and calculated. There is no need to overreact."

      Rachelle's Answer

      It sounds as though you handle stress quite well. The interviewer should appreciate that you are balanced and avoid overreacting. If you have an example of a time when you handled a stressful situation with poise, you can also add a brief story to really help your answer come to life.

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  16. 16.

    What makes you the best candidate for us?

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  17. 17.

    How do you make decisions under pressure?

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  18. 18.

    How do you difficult customers? Give an example.

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  19. 19.

    Do you enjoy working in a team environment?

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  20. 20.

    What is the best form of communication for you?

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  21. 21.

    What challenges do you anticipate in a position?

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  22. 22.

    How have you influenced others as a leader?

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  23. 23.

    What are your strengths?

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  24. 24.

    How do you handle conflict with co-workers? Can you give an example?

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  25. 25.

    What motivates you?

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