Now is a time to show off how your skills and traits will make a difference on your new team. Consider answering this question by demonstrating how you have proven yourself in your past roles. Think about what sets you apart from other candidates by sharing your strengths, accomplishments or awards. Keep your examples relevant to what you may be expected to accomplish in this new role. Remember, you have so much to offer!
"I have over twelve years of experience in the automobile industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge with me. I also offer creative solutions on how to position Ford against the competition, and ideas that will help elevate your business to the next level. Having been a part of the industry for nearly half of my career, I have seen a ton of change and have adapted to every change or innovation with ease and excitement, and I look forward to doing that at Ford as well."
If you are interviewing for customer service or sales, chances are you will need to be open to working a variety of shifts. When you start a new job, you need to flexible about the schedule you're willing to work. Don't let this question catch you off guard! If you want to know more about what to expect from the employee agenda at Ford, now is the time to ask! Share that you are open, flexible and curious about what type of schedule you may have when you first get started. Answer truthfully and clearly.
"If you need me to work extra hours or be flexible to work different shifts, I am willing to do it! I'm comfortable working longer hours as needed."
You want the interviewer to know you are genuinely interested in working for them, so be sure that you are knowledgeable about Ford's products and latest innovations. Ford stays on the cutting edge of technology by staying competitive with the most recent trends within the automobile industry. Do you know what those are? Fuel-efficiency and luxury continue to be the trends in cars these days. Research their website to find out the latest updates on their products.
"I am especially impressed with the way that Ford has been moving forward in its green initiatives. I have read recently that your efforts include the use of sustainable fabric, fuel efficiency in your 6-speed transmissions and the introduction of your first clean diesel heavy-duty pickup. It's great to see that you put so much emphasis on being environmentally friendly."
In the automobile industry, you can expect changes to occur. Cars change as people change, so you can at least expect to see innovations in their products and the solutions they offer their customers. You may also expect changes in management and changes in policies that might affect how you do your job. Show the interviewer at Ford that you can adjust when changes happen. The interviewer is most interested in your response to the change, how you adapted and evolved yourself! Focus on your ability to stay confident and flexible in these situations.
"I was working for a company going through a merger, which meant a lot of change in management and policies. There was a lot of miscommunication. I'm glad I stuck it out, though. I learned a lot by sticking it out during the merger, and I became adaptable."
Taking the initiative is one of the values of Ford Motor Company. They want people who are proactive about solving problems and making changes that will satisfy the changing needs of their customers. You may have stepped up to take on a leadership role on a project that needed guidance. Or maybe you noticed a problem with a system at work and spoke to your manager about your ideas to improve it. Show results! The interviewer doesn't need to know all of the details about the problem. They want to see what you did to make things better!
"I made a suggestion last year that we install a higher quality coffee machine in our office rather than continue to purchase the disposable coffee pods. We calculated that the savings would be about $12,000 per year plus the positive environmental impact. I appreciate that my company allowed me to make the suggestion, and they appreciated my initiative when it came to cost savings."
The interviewer is looking for an overview of your education. Reflect on your accomplishments from your school, and any other exciting bragging points. You may have overcome a learning disability or learned to work successfully in groups with people who are different from you. Whether you graduated with honors or barely passed your classes, take some time to write any awards or achievements. Be proud of your accomplishments, big and small. Talk about the points you think the interviewer would find impressive, bearing in mind the role for which you are interviewing. While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned in your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include: - Time Management - Creative Thinking - Proposal Writing - Public Speaking - Presentation Building - Independent Learning - Academic Research - Self-Motivation Be sure to comb the job description for keywords so that you can match your post-secondary experiences with the skills for which they are seeking!
"I tried on a few different majors when I was in college because of my diverse interests. I worked hard at everything from journalism to marketing and learned that I have great attention to detail and work well with others. My group project for my final in global marketing received high praise not just from my professor but my class. We were even asked to present to the marketing department faculty at the end of the semester!"
The interviewer at Ford wants to hear that you feel accomplished through teamwork. Talk about a time when you felt fulfilled through a team setting or project collaboration. An example may be a time when you worked on a team project in University, a recent work collaboration, or possibly an extracurricular experience such as coaching a little league team. Discuss the positive results of the teamwork and how you attained a positive outcome as a group.
"The position I am currently in has been my first experience working in a true team, with a clear goal. We are a group of very innovative individuals and have become the pacesetters for many new automobile related initiatives. It's been exciting to see everyone flourish. I love to see everyone succeed. It's encouraging and exhilarating."
The interviewer wants to hear your thought process to gain insight into how you work. Explain the factors you consider when making an important decision. Think about how you weigh the pros and cons. You may want to talk with a mentor or do research to make sure you're heading in the right direction with your decision. Think about the different factors you consider when you're under the gun and need to decide.
"I trust my instincts and consider the pros and cons of my options before making a decision. When it comes to decision making, my current supervisor would say that I am thoughtful, perceptive and able to make calculated decisions based on my expertise and knowledge."
If you have dealt with angry customers before, you know that upset people need to feel they are being heard. Demonstrating patience and being willing to listen will help you resolve some of the most challenging customer situations. If you've ever dealt with a customer who made a scene, talk about how you took control over the situation by pulling them aside into your office to make sure they didn't disturb other customers. You want the interviewer to be impressed with your skills, so get as detailed as you need to paint a picture of how you excel in customer relations.
"Whenever I speak to an angry customer, I am careful to lower my voice and listen to their needs. Sometimes they need to vent. I empathize by letting them know I hear what they are saying and understand. If there is anything I can do to resolve it, I act on it. Otherwise, I ask them how I can help them and do my best to meet whatever needs I can."
You don't have to be a car fanatic to stay up to date on the latest innovations! Before interviewing with Ford, remember that this is their passion. You want to reflect back to them that you too are interested and want to know more about the industry. Staying relevant in your industry is essential, especially when it's continually changing. Show your interest by talking about the efforts you make to stay up to date! This question is also an excellent opportunity to ask the interviewer for new resources when it comes to staying up to date in your industry.
"I read the latest publications to stay current, such as Automotive News and Autoblog. I like to watch shows like Top Gear to learn about cars as well. What are your favorite ways to keep up to date on happenings in the automobile industry? "
Fords success comes, in part, from encouraging a collaborative team environment throughout their different departments. Share how you have worked with teams in the past. Think about how you contributed with your skills, insights and positive attitude. Discuss what you like about working as a team. Think about the benefits of teamwork and what you can learn from a team-based situation.
"I enjoy working with a team because they make working more fun! It can be helpful to have the support of a team when working on a difficult project. I also like being able to bounce ideas off of my co-workers and collaborating with them to be more efficient and effective."
Remaining humble and thinking before you speak will help you handle even the harshest criticism! Depending on who the criticism is coming from, you will want to approach it differently. You may have a similar response to anyone's critical comments, but the key is to stay calm and never express frustration towards the person. Give an example where you stayed professional when someone gave you negative feedback. If the criticism is coming from your boss, you will want to respond respectfully, saying something like, "I appreciate the feedback. Now I know how I can improve next time." If the criticism is coming from a customer, you may want to tell them, "I am so glad you noticed! I'll make the changes right away."
"I appreciate the feedback. Now I know how I can improve next time."
Everyone has different communication styles. You may be great at texting but terrible at explaining what you want to say over the phone. Choose a communication style that highlights one of your strengths. The interviewer may also merely be interested in how they can get a hold of you after the interview. Phone and email are typically the ways that you can expect communication at work, so make sure you paid your phone bill and had a way to access your email!
"I am always available by email or phone. Because I currently work in a plant environment, I cannot always talk on the phone; however, I am great with getting back to people promptly. Fast communication is a strength of mine."
Every new role will give you the opportunity to learn new skills and overcome challenges you haven't faced before. Identify a couple of responsibilities from the job description where you anticipate a little bit of a learning curve. It's okay not to know everything! It's also better for you to admit it from the beginning than to come of up with some vague statement to try to prove experience where it does not exist. Interviewers will see right through it! Be honest about the challenges and be brave enough to ask questions. Do a little research about any task, software or system with which you are unfamiliar. Share what you know and ask clarifying questions that show your interest.
"I expect that the biggest challenge, when first starting, will be to learn your internal systems and procedures. I am planning to start researching some of your programs much before my start-date so that my training time is used as efficiently as possible. Do you agree that this is the biggest hurdle for others as they join the Ford team?"
Think of the ways you have been a role model to others. You may have trained your co-workers on software or process in your previous role. You may merely lead by example with your efficient work ethic and your ability to manage stress under pressure. If you haven't taken on a direct leadership role, you can share how you have influenced others in your everyday work life. Just consider the qualities of a leader. Think about how you listen to the needs of others and how you are sensitive to the feelings of others when dealing with conflict. Try to give at least one example of your leadership ability.
"In my current position, my manager travels a great deal. When she is away, I take on the role of leader for our team. I am proud of the fact that I have naturally stepped into the responsibilities associated with being a leader. I lead by example, do what I say I will, and am a reliable team member."
Give an example to help the interviewer have a better understanding of how you would respond in this situation. Think of a time when you exercised self-control and patience. Managing up is definitely a thing! Sometimes you have to manage your supervisor by learning how to push back and challenge them in a supportive way. ere's an example: "My manager asked me to take on too many projects, and I knew it was going to be too much for me. Instead of getting overly stressed and frustrated, I communicated that I was already at my max, but I still wanted to see how we could help each other out. We were able to support each other in our projects when went through and prioritized each one together." Show that you are collaborative and easy going. Ford is looking for individuals with a strong work ethic and communication skills. Demonstrate your ability to see the opportunities and how you proactively work towards solutions.
"My manager asked me to take on too many projects, and I knew it was going to be too much for me. Instead of getting overly stressed and frustrated, I communicated that I was already at my max, but I still wanted to see how we could help each other out. We were able to support each other in our projects when went through and prioritized each one together."
Excellent customer service focuses on resolving customer issues and ensuring they receive the best care. Maybe you helped a customer find a unique gift for their loved one when you were working retail. Or perhaps the customer needed help navigating the features of their new cable package, so you walked them through it over the phone, step by step. Show the interviewer how you went above and beyond. Maintaining a positive attitude and working persistently to make sure the customer walks away happy is the goal!
"When I first started my career I worked at a grocery store. I would often take the time to help the seniors who came to our store, to pack up their groceries, find a cart, or reach something from the top shelf. Although simple, I still bring these qualities with me to my job as an operations manager. I will go out of my way to help others and provide solutions where I see a need."
Your strengths are the qualities that make you who you are. They are the natural abilities that help you make the right decisions, manage your time and achieve your goals. Ford Motor Company values applicants who are passionate and strive to improve themselves. They are also looking for those with integrity. Go as in-depth as you need to paint a clear picture for your interviewer, being sure to tap into some of the keywords in the Ford job description, job posting, or company values section.
"I am driven, self-aware and take initiative to get things done. I set realistic goals and plan the steps it will take to make sure I get stay on track and accomplish it my time frame. I look for opportunities to help out others or solve problems before they become a real issue."
Ford Motor Company is looking for people who take the initiative in their personal and professional life. A person who takes the initiative doesn't wait around for something to happen that will motivate them. You could talk about how you decided to take charge and do a better job of managing stress in your life. Explain how you have adjusted your diet and lifestyle. Self-improvement shows self-awareness and initiative to take control over your life. Maybe you enrolled in training to help advance to the next step in your career. Get specific! Think about your goals and how you want to grow in your professional life. Even though they are asking about personal growth, you can still direct your answer towards ways it will help you at work. If you improve your ability to manage your health and your stress, your whole life will improve!
"I have started to read a lot more; primarily business books related to customer acquisition, closing a sale, and negotiations. These newfound skills will be beneficial in this role with Ford."
You always want to stay on good terms with your co-workers, primarily when you work closely together. When a conflict arises, give an example that shows you are mindful and careful not to offend. You don't always have to be so direct as long as you are professional. Catfights in the office are not acceptable. Show that you are willing to address conflict head-on.
"The gossip in my current office started to get to me, so I decided to address it. I knew one person who had been spreading rumors, so I approached them directly and asked if we could talk. We set aside time during lunch, and I let them know how they were affecting other people and me by spreading gossip. The issue stopped shortly after. I put a lot of emphasis on professionalism in the workplace and hold myself to a high standard."
Think about what keeps you going when you have an angry customer in your face, your manager breathing down your neck and a stack of work so high you know you'll have to stay late that day even though you're exhausted. In emergencies, it may be helpful to read a motivational quote or confide in a co-worker. Encouragement and support from those around you can certainly be motivating! You may also be driven by your intention to be promoted or to reach a longer-term goal. Share how you stay focused and determined.
"I am excited when I know that my hard work has influenced someone, whether that be a co-worker or a customer. To be able to give a great experience to others is a motivating factor for me."
Ford Motor Company (Ford) is a producer of cars and trucks. Ford and its subsidiaries also engage in other businesses, including financing vehicles. It operates under two segments: Automotive and Financial Services. The Automotive segment includes the operations of Ford North America, Ford South America, Ford Europe, Ford Asia Pacific Africa and Volvo. The Financial services include the operations of Ford Motor Credit Company and Other Financial Services. In August 2010, the Company completed the sale of its Swedish Volvo Car unit and related assets to China's Zhejiang Geely Holding Group Co.