How to Answer: Describe your customer service experience.
Advice and answer examples written specifically for a Customer Experience Specialist job interview.
19. Describe your customer service experience.
How to Answer
Think back to your past work experience and give the interviewer a detailed description of your customer service responsibilities at each of these positions. The interviewer should have a clear idea of your skillset and the sort of work that you have done beyond what your resume might highlight.
Written by Nolan Henry on October 25th, 2021
Answer Example
"As the lead hand in a custom design shop, I was the face of the company behind the sales team. The sorts of projects I worked on made it necessary for customers to routinely meet with me after their conversation with the sales team. My experience was generally face-to-face. When I met with clients, it was usually to discuss a timeline for the work and to address the most technical aspects of the work order. More often than not, I was aware of the technical limitations of their idea, so part of my job was to offer alternative ideas that would be realistic without shirking on quality. I learned to skip explaining the overly complex and unnecessary technical aspects, instead explaining the critical aspects they would need to understand. My customer experience was generally collaborative, but as the person helming the project, I was often responsible for educating the customer on the processes that would or would not work."
Written by Nolan Henry on October 25th, 2021
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