How to Answer: Think of a difficult situation in which you had to make a critical decision on your own. What did the situation involve and how did you respond to it?
Advice and answer examples written specifically for a Customer Experience Specialist job interview.
20. Think of a difficult situation in which you had to make a critical decision on your own. What did the situation involve and how did you respond to it?
How to Answer
This is a question about your experience. The interviewer wants to know that you can think creatively in response to situations that don't fit the regular parameters of the job. Tell a story about how you were integral in a situation like this. Describe the situation, but focus on the solution and the results.
Written by Nolan Henry on October 25th, 2021
Answer Example
"I had recently been given the senior role in the custom design department at the shop where I worked. I wasn't quite ready for the role, but the more experienced members had all left for various reasons. I only had a superficial understanding of what the work entailed, but I knew that I could do the work. The leadership of the shop lacked the technical know-how to be of much assistance. It was up to me to learn quickly, and I did. In a few short months, I trained myself via various methods and not only improved my technical skills but also improved the strategies that the department had previously relied on. Within a year, the custom design department was unrecognizable for the better. Production became more consistent in quality and speed, and errors dropped significantly. When I became the senior member in the custom design department, it was never assumed that I would rewrite the methodologies and strategies of the department, but I knew there were better ways, and I found them. We became the premier custom shop in the city. I know that I would bring this same curiosity, excellence, and independence to the role of Customer Experience Specialist at XYZ Company."
Written by Nolan Henry on October 25th, 2021