The interviewer would like to know how you determine whether your team is operating successfully or not. Discuss the methods that you use to gauge if your leadership style is working or not working. Be sure to mention the action that you take, should you notice that your team is not operating as successfully as you would like.
There are a variety of ways to measure success, as a manager:
- Employee engagement levels
- The resignation rate of your highest performers
- The number of promotions you or your team receive
- Overall client feedback
- Trends in bonus' or commission
"I determine the success of my team primarily from our direct client feedback, and by looking at our KPI's and delivery deadlines. If we are meeting and exceeding client expectations and delivering projects on time, I know that team engagement is high. If this is not the case, I will meet with my team to find out the core of the issue immediately. If we ever receive less than favorable feedback from a client we all meet to discuss what we could have done differently and then put those ideas into action immediately."
"I believe the best indicator of team success would be the overall engagement level of the team members. If a significant number of team members as disinterested or have not bought into the overall team goal, it's likely they do not see enough successes to keep them happy. How do you measure team success in your company?"
"In my management experience, I believe that the greatest measurement of my sales teams' success are the numbers when it comes to bonus' and commission. I like to compare the numbers month over month, and then through a broader lens, looking at trends year over year. By keeping an eye on these numbers, I can quickly adjust when we are trending towards a low month."
"Besides the apparent success of meeting sales goals, I believe a successful team is one that is cohesive and isn't afraid to take risks, and most learn from mistakes. When I get positive feedback from customers about my sales reps, I believe that is one of the most important indications of success."
These examples are very good measurements of success. Nice response.
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