How to Answer: Describe some of the ways you inspire customer trust, confidence, and loyalty as a project manager.
Advice and answer examples written specifically for a Behavioral Project Manager job interview.
2. Describe some of the ways you inspire customer trust, confidence, and loyalty as a project manager.
Why the Interviewer Asks This Question
Many project managers work directly with their clients and perform customer service-related functions. Interviewers who ask this question are interested in a candidate's ability to demonstrate the soft skills necessary to provide the level of service required by the role.
Written by Karrie Day on October 11th, 2022
Remember To
Remember to include outreach activities beyond delivery and support activities to demonstrate your customer service skills. Interviewers want to know what unique value you can add to the customer experience and remember candidates who demonstrate they consistently go beyond what is required in a client setting.
Written by Karrie Day on October 11th, 2022
Answer Example
"One of the most important things I can do to earn customer confidence, trust, and loyalty is to show end-to-end ownership for the projects I work on. I let my customers know they can reach out to me to let me know about anything going on, even if I am not directly responsible. They know they can count on me to help facilitate a solution on their behalf.
I also take the time to listen. Sometimes clients just need to be heard and offering them an outlet to vent with someone who shows empathy and concern goes a long way. I maintain their confidence as needed and quickly address their concerns. I treat all of my customers with respect and show them that they are valued by delivering on my commitments."
Written by Karrie Day on October 11th, 2022