Answer this question by providing evidence of your time management skills.
Bank Compliance Officer Interview Questions
How do you decide what gets top priority when scheduling your time?
Answer this question by providing evidence of your time management skills.
"I frequently work on multiple projects simultaneously, which I throughly enjoy. To make sure I meet deadlines, I identify the most pressing projects based upon their due dates, and use to-do lists and a calendar to keep track of all upcoming duties and important events. I review my lists every morning and at the end of each day to ensure the duties assigned were completed in a successful fashion. I also do not hesitate to work overtime if necessary."
Would you work holidays and weekends?
Always ensure to review the job posting before the interview to familiarize yourself with the work schedule. Should an interviewer ask such a question, it is highly likely you will have to work such schedules. As such, the interviewer will expect you to have applied for the position after carefully reading it, in turn expecting you to be able to work as needed.
Should these requirements be mentioned on the job posting and should you answer in the negative, you may be immediately disqualified. Not only would you not meet a crucial requirement for the role, this would also show you did not carefully read the job posting before applying and the interviewer may think you simply applied to get any job - and as such, you are not serious about working for this employer specifically and/or will not commit.
"I carefully reviewed the job posting numerous times before this interview and am aware of the work schedule. I am willing to work over the weekend, in the evenings, overtime, and holidays as required."
What banking duties are the easiest and the most difficult for you to perform?
Always review the job posting before the interview and keep it closeby at the time of the interview. The interviewer wants to determine your boundaries; it is important to demonstrate you can manage anything that comes your way.
Provide example of easy and difficult duties on the job posting, and how easily you will be able to manage both. Provide example of the successful performance of these duties in a previous position, if you have any.
"An example of an easy duty is (X easy duty on the job posting/any other easy duty related to bank compliance), because when working as a/an (X position title) for (X company), I (X similar easy duty successfully performed). An example of a difficult duty is (X easy duty on the job posting/any other difficult duty related to bank compliance), because when working as a/an (X position title) for (X company), I (X similar difficult duty successfully performed)."
Tell me about a time where you had to deal with conflict with a colleague or superior, and how you resolved the situation.
Tell the interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.
"When working as a/an (X position title) for (X company), (... X example of a conflicting situation with a coworker or superior). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional at all times and ensured that my coworker/superior had to chance to be heard (...). In the end, the situation resolved and we were able to successfully work as a team to complete the project by the deadline."
Share an experience you had in dealing with a difficult customer and how you handled the situation.
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under such situations while remaining calm, collected and professional at all times. Lastly, provide an example of a situation reflecting your ability to handle a difficult customer.
"An example of a situation with a difficult customer is (X situation) when working as a/an (X position title) for (X company). (.... X details regarding the situation and how you respectfully and successfully handled the situation). I always remain calm and professional as I must ensure to adequately represent the company at all times. I calmly listen to the customer, and then do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable."
What is your greatest strength, and how will it help you in this role?
Always review the job posting before the interview to familiarize yourself with the duties involved and preferred personality traits from the successful incumbent.
Answer this question by telling the interviewer what your greatest strength is, related to the position you applied for. Ensure to mention how this strength will contribute to your success in this role.
"My greatest strength is that I am extremely meticulous. For instance, I also always review my work at least twice before submission to superiors or colleagues to ensure that my work is accurate."
Why should we hire you?
Ensure to review the job description before the interview to familiarize yourself with the personality traits or profile required for this role. Answer this question by outlining a few of the listed qualifications that you also possess, making you the best candidate for this role. Alternatively, mention your top qualifications and qualities which will ensure your success in this role.
"As you can see on my resume, I have the required educational qualifications, holding a bachelor's and master's degree in X, as well as years of relevant experience. I furthermore am a hard worker, a team player and work tirelessly."
What motivates you to succeed?
Tell the interviewer about your passion for this career, what motivates you to be the best in your field, and what you look forward to the most in this position.
Review the job posting before your interview to familiarize yourself with the duties involved, and mention one or many duties that you look the most forward to (related to your motivation), and why. This will show the interviewer that you are passionate about your work and that you also did your due diligence before your interview.
"What motivates me the most in my career is becoming the best in my field. Also, for instance with this position, what motivates me the most is the opportunity to serve clients of different cultures and acquiring further relationship building skills."
Why do you want a career as a Bank Compliance Officer?
Provide an answer as to the reasons that led you to pursue a career as a Bank Compliance Officer, and link this answer to the position you are applying for - so as to demonstrate your chosen career field/original career goal is in line with this role.
"I decided to pursue a career as a Bank Compliance Officer because I [X reasons for pursuing that career, such as a love of banking, and so on]. I sincerely feel the position I applied for is a perfect fit as I will be able to use my banking skills and compliance experience."
What attracted you to this industry?
Ensure to do your due diligence before the interview by reviewing the job posting, company website and social media pages to familiarize yourself with the industry the company is in.
Answer this question by mentioning you wish to work in the same industry the employer is in to demonstrate you have done your due diligence and wish to work for this employer specifically - and that you are not simply looking for just any job. Add the reasons why you wish to work in such industry.
"I know that you are in (X industry) and this is precisely the industry I wish to establish myself in because (X reasons why, such as passion for the industry and/or related courses taken in university that sparked your interest)."
Where do you see yourself in two to three years from now?
Answer by telling the interviewer about your short-term goals, however by ensuring your goals are related to the position and company you applied for.
Should your short-term goals significantly differ from the position or company, the interviewer may assume you will leave eventually the position if hired, for a better opportunity at another company, should one presents itself. As a result, you may be instantly disqualified.
"In two to three years from now, I would like to have grown within the company and having established myself as an expert expert in my field. I hope to eventually move up the ladder and become a Team Lead within the department. I wish to commit to my employer and contribute to the company's success."
How will working for us help you reach your professional goals?
Answer this question by telling the interviewer what seems great about the company, e.g., their services, initiatives, growth opportunities, and so on. Make sure to answer by providing evidence that you did your due diligence before the interview (e.g., by mentioning something exciting you saw on the job posting, company website or social media pages), which demonstrates you are serious about working for this employer specifically and are not simply looking for any job. Link this evidence to your professional goals proving this position was made for you and it is one in which you will excel.
For instance, you can point to their seemingly friendly company culture as per some specific programs or initiatives you came across on their website, and say how friendly and how much of a team-player you are - and that this is exactly the type of work environment you are looking for.
"I saw on your website that your company is participating in the Run for the Cure benefiting the Breast Cancer Foundation. This is a great initiative contributing to the company morale by strengthening relationships while giving back to the community. I also always seek the opportunity to develop my team playing skills and hope to work with colleagues I will consider family."
What excites you the most about this position?
Tell the interviewer the aspects of the job that excites you the most (based upon the job description) and why. Link your answer to some of your qualifications to demonstrate you are suited for this role.
"Being the main point of contact for banking matters is very exciting because I love numbers and working with customers. I also know that my educational and professional qualifications have prepared me for this role and will help me be highly successful."
Tell me about your attendance record in your last position.
Employers are looking for reliability and commitment. As such, provide an example of your excellent attendance record and punctuality in a previous position, in a professional or volunteer capacity.
Answer by providing an example where, e.g., you were rewarded for your behavior or congratulated by a superior, or where it could have been difficult for someone to remain reliable, yet you were.
"I am extremely reliable and always on time. For instance, when working as a/an (X position title) for (X company), I had to work very long hours, sometimes working overtime until 9pm, and start my day at 6am. This position was also located 30 minutes from my house and as such I had to ensure to get a good night sleep and prepare for the next day the night before. I am proud to say that I was always on time."
In your opinion, what constitutes outstanding customer service?
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
Tell me about your customer service experience.
How would your current or former employer describe you?
How would you define success as a Bank Compliance Officer?
Tell me about your post-secondary, education and how it prepared you for this position.
What is your greatest weakness, and what are you doing to improve in that area?
How do you handle stress and pressure?
What do you know about our company?
Tell me about your banking compliance experience.
Tell me about a time when you influenced the outcome of a project by taking a leadership role.
Have you ever had difficulty with a supervisor?
Ten years from now, where do you see yourself?
Give me a time when you went above and beyond the requirements for a project.