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Top 25 PNC Bank Interview Questions

Question 1 of 28
What are your top three strengths? How will you use them to make an impact at PNC Bank?
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Question 2 of 28
Why do you want to pursue a career in the banking industry?
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How to Answer
Before your interview, take some time to think through your career goals. PNC Bank is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!

Answer Example
"I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."
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"Careers in banking run in my family! My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were. It's in my blood!"
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Question 3 of 28
How would you respond to a customer complaint?
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How to Answer
The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

Answer Example
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for PNC Bank."
Answer Example
"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
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Question 4 of 28
The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
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How to Answer
While working at PNC Bank, you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.

Answer Example
"When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."
Answer Example
"Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."
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Question 5 of 28
How do you check your work for accuracy?
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How to Answer
The interviewer wants to hear that you are detail oriented when it comes to checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

Answer Example
"I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."
Answer Example
"I proof my work before sending it out, and I double check everything. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy."
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Question 6 of 28
What is the greatest challenge you have faced in your career so far? How did you overcome it?
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Question 7 of 28
How do you work in environments with people who are different from you?
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Question 8 of 28
Describe a difficult problem and how you approached it.
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Question 9 of 28
What interests you about this position?
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Question 10 of 28
How do you respond to problems that require a quick solution?
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Question 11 of 28
Tell me about your favorite manager. What did you enjoy most about working with them?
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Question 12 of 28
How do you define success?
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Question 13 of 28
Tell me about a time when you showed integrity in your work.
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Question 14 of 28
Tell me about your experience in the banking industry.
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Question 15 of 28
What do you want to accomplish at PNC Bank?
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Question 16 of 28
Tell me about your education. How has it prepared you for this opportunity with PNC Bank?
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Question 17 of 28
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
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Question 18 of 28
What do you know about PNC Bank?
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Question 19 of 28
How would you deal with an irate customer?
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Question 20 of 28
Tell us how you keep your knowledge current with ongoing changes in the banking industry.
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Question 21 of 28
In your opinion, what are the benefits of banking with PNC Bank?
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Question 22 of 28
Tell me about a goal you achieved. What steps did you take to get there?
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Question 23 of 28
Out of all of our products at PNC Bank, which one would you be most likely to use? Why?
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Question 24 of 28
Tell me about your cash handling experience.
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Question 25 of 28
Give me an example of how you keep track of details while engaging in conversation.
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Question 26 of 28
How do you stay organized?
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Question 27 of 28
Tell me about a time when you demonstrated you were trustworthy.
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Question 28 of 28
Where do you see yourself in five years?
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About PNC Bank

PNC Financial Services Group, Inc. is an American financial services corporation, with assets (as of December 31, 2011) of approximately $271.2 billion. PNC operations include a regional banking franchise operating primarily in nineteen states and the District of Columbia with more than 2,700 branches, online and mobile services together with 7,400 ATM machines, specialized financial businesses serving companies and government entities, and asset management and processing businesses.
PNC is the fifth largest bank in the United States (total branches), sixth largest bank by deposits in the United States, sixth largest by total assets, and the third largest bank off-premise ATM provider. PNC is based in Pittsburgh.

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