35 PNC Bank Interview Questions & Answers
Table of Contents
Attendance
1. How was your attendance at your last job?
What You Need to Know
A person's track record for attendance says a lot about their work style and ethic. It speaks to their time management skills, project management skills, how much they value their job, and the responsibility they take for their actions. A team's functionality relies on every team member showing up on time, ready to support each other by performing at their best. If you had attendance issues in the past, explain how you've overcome them. Never blame extenuating circumstances on what you are ultimately responsible for, such as missing a bus that didn't stop at your stop.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"My attendance has been impeccable, personally and professionally. I always show up early. I am the first one to work and the first one at a party. Always."
Written by Kevin Downey on July 16th, 2022
2nd Answer Example
"Attendance is important to me, and I have a track record of showing up early to my shifts. I keep my day organized and stick to my routine as much as possible. I almost always get to work early, often with donuts. Just spending that bit of time to strategize my week allows things to feel more sustainable. I'm proactive, I guess. Stress is a pet peeve of mine because so often, it's avoidable and of one's own making. Why be stressed about something you saw coming? That makes no sense to me."
Written by Kevin Downey on July 16th, 2022
Availability
2. What is your availability? Are you able to work evenings, some weekend days, and occasionally overtime?
What You Need to Know
They're gauging your flexibility, your expectations, and if you'll be a reliable employee. They're also interested in uncovering any scheduling conflicts you may have that would conflict with their schedule and overburden the rest of your team if your attendance is a problem. It is best to be honest. If you have other priorities or demands on your time that aren't agreeable to working lots of overtime or covering other shifts, clarifying this now is better for all concerned earlier rather than later.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I have open availability. Whatever hours I'm needed, I'll be there."
Written by Kevin Downey on July 16th, 2022
2nd Answer Example
"I have open availability, though I would prefer two days off back to back rather than split days off. Is that an option, or does the schedule vary with little consistency?"
Written by Kevin Downey on July 16th, 2022
Behavioral
3. How well do you perform in environments with people different from you?
What You Need to Know
The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. This question tests your cultural competence. Give an example of how you led a team or collaborated with a group for a school project to show PNC Bank that you are perceptive and sensitive to the needs of others. Focus on inclusion, acceptance, and the unifiers of the human experience.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any ideas they may bring to the team."
Written by Rachelle Enns
2nd Answer Example
"Diversity is all around us, whether at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."
Written by Rachelle Enns
User-Submitted Answer
"I have challenged myself to spend time with and get to know people who have different backgrounds than I do. This started with some of my community service mentoring work with local income students. My high school was made up of almost exclusively white upper-middle-class students. I befriended a group of African American students with whom I played football, and we formed very close friendships. When I entered Ohio State, I pledged two business fraternities and received offers to join both. The natural fit was the marketing fraternity, but I got out of my comfort zone and joined the business fraternity that was made up of finance students and students from non-business majors. In each of these situations, I made friendships and developed a comfort level with people who may have been from different backgrounds."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is a good beginning! Consider expanding your response to include the skills or characteristics you used to build strong friendships with diverse groups or collaborate inclusively with others such as cultural awareness, active listening, open-mindedness, or confronting bias. You can also talk about how using those skills impacted your student relationships or friendships.
Behavioral
4. What interests you about this position?
What You Need to Know
The interviewer at PNC Bank wants to learn more about how your educational or professional background led you to apply for this position. Share your motivators for pursuing a job with them over another company. Recruiters are interested in bringing on employees who already embody the culture of their brand, embrace their values, and want to work for them. Share why PNC bank is at the top of your list, and what you're most looking forward to about the role and how it relates to your previous experience or future goals.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo in college, and the experience motivated me to learn more about how to help my clients by understanding investing, saving, and using banking services to meet their needs. Working as a personal banker will give me a great foundation to start my career within the banking industry."
Written by Rachelle Enns
2nd Answer Example
"Both the job description and the idea of working for PNC Bank piqued my interest. This role offers the growth and advancement I have desired for some time. I especially like that I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."
Written by Rachelle Enns
User-Submitted Answer
"I have spent time speaking with my parents and other professional connections and have identified four industries that I am interested in. They include banking, real estate, investments, and medical devices. Based on my personality, strengths, and interests, I know that I want a sales/client relationship position within one of these industries. This position will provide me with first-hand experience in a customer-facing role in one of my preferred industries. Working with commercial clients will also provide me with experience and insights into other industries which I believe will be valuable as I prepare for my post-college career."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Your response is well structured and thought out. You've also done a good job sharing the aspects of the role that interest you and way. However, it may be more beneficial to focus solely on the banking industry rather than spreading your focus across banking, real estate, investments, and medical devices because the question is focused on a banking role. In addition, stating that you're interested in four industries may give the interview the idea that you're not truly invested in the banking industry.
Behavioral
5. What are your top three strengths? How will you use them to make an impact at PNC Bank?
What You Need to Know
Reviewing the job description and exploring the company website, especially its core values, motto, and mission statement, should provide you with some working knowledge of the qualities PNC Bank values. Once you've learned them, think about how they apply to yourself, your moral code, and how well you'd be able to naturally and inherently represent their brand. Share your most valuable strengths, which are transferable to this position. Explain how your strengths will help PNC accomplish its goals and complement your career growth.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which allows me to easily handle customer issues. These strengths will help me to build relationships and maintain customer satisfaction."
Written by Rachelle Enns
2nd Answer Example
"I plan to make an impact at PNC Bank through my strong customer service skills, excellent negotiation skills, and ability to call on referrals for new business."
Written by Rachelle Enns
User-Submitted Answer
"I would say my top three strengths are:
1. My ability to be comfortable in new settings and interact with new people. This helps me to be a very effective networker.
2. My willingness to ask questions or ask for help from others and listen carefully to the information and advice I receive.
3. My ability and confidence to sell to other people.
I am confident that I will make a good impression on the customers of PNC and strengthen their relationships with the bank"
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Good job! You've answered the question clearly and concisely. Consider expanding your response by sharing how you see your strengths improving customer relationships. For example, this could include understanding and addressing customer pain points through personal interaction or expanding customer use of products and services through knowledge sharing consultative selling.
Behavioral
6. Tell me about a time you showed integrity in your work.
What You Need to Know
Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past. If there were situations where your integrity was put to the test, or you found yourself in an ethical quandary, share that and how you set the example for the appropriate course of action.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"In my last position, I was responsible for the cash deposit every day. There was never a discrepancy in the four years I worked there. I have proven reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
Written by Rachelle Enns
2nd Answer Example
"I show integrity in my work in everything that I do. It's important that my employer and colleagues see me as trustworthy, with a strong moral compass."
Written by Rachelle Enns
Behavioral
7. Tell me about a time you demonstrated trustworthiness.
What You Need to Know
Before PNC trusts you with the responsibility of handling large volumes of cash and introduces you to their teams whose trust you'll also need to earn, they need to know you are up to, and worthy of, such responsibility. Not only do they need to verify your honesty and integrity, but they also need to ensure you are responsible and are up to protecting the bank's assets. To exhibit reliability, share an example from your work experience that is relevant to the position.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. We partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."
Written by Rachelle Enns
2nd Answer Example
"Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."
Written by Rachelle Enns
Behavioral
8. Are you a people person or an animal person?
What You Need to Know
Many may volunteer an unfiltered answer without understanding the nuance behind this question, claiming to prefer the company of animals over people any day, and even label themselves a misanthrope (a person who dislikes people). This question is asked to determine how well you'll present to their customers and whether you are an introvert who prefers solitary distraction-free tasks or an extrovert who enjoys interacting with the public in a customer centric environment. The ideal tone to strike is that of balancing yourself between both spheres.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"Both. It helps me balance things in life. I love my little furry friends. I also love hanging out with my regular friends, at work or outside of work. We all need both time to be interactive and some quiet time."
Written by Kevin Downey on July 16th, 2022
2nd Answer Example
"I love all living things, great and small. I don't claim to be an animal lover, which is often code for being a misanthrope. I'm happy being alone with my pooch or working as part of a team. I'd say I'm a dog person, a cat person, and a people person."
Written by Kevin Downey on July 16th, 2022
Behavioral
9. What are the benefits of banking with PNC Bank?
What You Need to Know
The interviewer wants to know that you're familiar with PNC Bank, their products and services, and what makes them stand apart. Ascertaining your familiarity should demonstrate why you are pursuing an opportunity with them as opposed to their competitor. Review their website to learn more about their products and services, and share your knowledge while exhibiting enthusiasm and belief in the quality of what they have to offer over their competitors.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I have a great experience whenever I visit one of your branches. As a customer of PNC Bank, I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service demonstrated in PNC Bank's values is evident."
Written by Rachelle Enns
2nd Answer Example
"After researching PNC Bank products and what your customers are saying, I believe that the benefits of banking with PNC Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
Written by Rachelle Enns
User-Submitted Answer
"PNC is the country's 7th largest bank (according to a Federal Reserve report) with over 2,000 branches and the 4th largest ATM network. This means consumers have ready access to their money no matter where in the country they are located. The company also has a broad range of products and services and experienced professionals to meet the needs of any retail or commercial customer. As a PNC bank customer, I know your technology, including their online banking and app, is easy to use. You also provide a great deal of financial education online to help their customers make informed financial decisions"
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Fantastic answer! It demonstrates that you've done your research. Your response also positively reflects your own experience while highlighting the customer-centric benefit of using the bank's products and services.
Career Goals
10. Where do you see yourself in five years?
What You Need to Know
If you are still in college, a recent college graduate, or starting a new career, you may or may not know where you'd like to be in five years. Career minded individuals will set goals out in a career plan. This is done by breaking large macro goals into easily attainable micro goals. Think about the milestones have you achieved so far and the milestones you hope to accomplish by working with PNC Bank. Show that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start in ABC position because I am confident it will help me achieve my goal and broaden my skill set."
Written by Rachelle Enns
2nd Answer Example
"Being in a leadership role is important to me, so I plan to work in a management-based position at PNC Bank in the future. I will achieve this through continued education and leadership training while proving my value to you through my everyday work ethic."
Written by Rachelle Enns
User-Submitted Answer
"In five years, I expect to have proven myself in my initial role and moved up a few levels in terms of responsibility and opportunity. I want to be seen as a valuable asset to my company and a person the company is willing to invest time and training in so that I continue to grow and contribute as I move up the organization."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Good! You've laid out an upward trajectory. Enhance this answer by being specific about the department or role you see yourself progressing toward, as well as the advanced training or expertise you hope to gain along the way to help you succeed in more demanding positions. This demonstrates that you've seriously considered your future with the company.
Career Goals
11. What do you want to accomplish at PNC Bank?
What You Need to Know
If you do not have a defined career plan or path, set some goals before your interview so you can share how this position at PNC Bank will help you achieve them and how you will add value to PNC Bank along the way.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"First and foremost, I want to deliver top quality service to customers of PNC Bank and perform my responsibilities with best-in-class service. I want to work at PNC Bank to become a financial advisor. Starting as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."
Written by Rachelle Enns
2nd Answer Example
"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."
Written by Rachelle Enns
User-Submitted Answer
"My goal at PNC bank is to learn as much as I can about the industry and how best to serve customers. I want to build relationships with the people I work with and make a good impression. I also hope to land a job offer after graduation."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
The clarity of your answer shows that you have a plan and goal in mind. Make it even stronger by giving more detail about the kind of relationships you want to build with coworkers and with customers, the specific skills or experience you hope to gain, and the position you would like to pursue after graduation.
Career Goals
12. Why do you want to pursue a career in the banking industry?
What You Need to Know
PNC Bank is looking for motivated individuals who want to grow within the company. Before your interview, take time to think through your career goals. Even if this is not a long-term opportunity for you, think about what you hope to accomplish and learn from this opportunity that would help you further yourself in your career and what kind of commitment you can offer them. Share your career plans, what you can offer them, and what you hope to gain in your career by working with them. Talk about how this position will help you achieve your goals!
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I am passionate about finance and accounting and have an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."
Written by Rachelle Enns
2nd Answer Example
"Careers in banking run in my family! My mother was a banker, and my father was a financial advisor. It always fascinated me how smart they both were. It's in my blood!"
Written by Rachelle Enns
User-Submitted Answer
"My father, along with some close friends, has spent several years in the banking industry. From them, I have learned that this industry is constantly changing and requires its professionals to stay on top of the latest trends in both the industry and the economy. This appeals to me over industries that may not be as challenging or interesting. I am also looking for an industry that makes a big difference in the lives of its customers. I can think of very few industries that have an impact on people, from helping them buy a first home, to financing the purchase of a new business."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Great! You've shared what attracts you to the banking industry. You can make your response even more impactful by sharing how you see a career in banking helping you grow a specific skill set or impact a particular group positively, such as small business owners or economically challenged local communities.
Career Goals
13. What is the greatest challenge you have faced in your career so far? How did you overcome it?
What You Need to Know
Consider sharing a professional challenge, educational challenge, or a situation that displays what you learned. Think about what those lessons would lend to your future performance in your career. Interviewers want to hear about the results. Provide an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"At my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. That required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were met on time and the transition to new processes was handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for the entire organization."
Written by Rachelle Enns
2nd Answer Example
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality-based difficulties in the workplace while maintaining a positive attitude and staying motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
Written by Rachelle Enns
User-Submitted Answer
"The greatest challenge I have faced is adapting to a new learning environment due to Covid. I am a very hands-on learner who likes to ask questions in class and meet with professors during office hours. My ability to do that during Covid was severely impacted. I adjusted by finding professors, classmates, and even tutors who would provide me with one on one time to offset the lack of classroom time. I am proud to say that I have managed a 3.5 GPA during these challenging times."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Wonderful! You've used a relatable example that illustrates your ability to adapt, take initiative, and succeed in the face of adversity.
Communication
14. How would you respond to a customer complaint?
What You Need to Know
The interviewer aims to evaluate your customer service skills and ensure you can professionally handle delicate customer-centric issues. This question also aims to evaluate your EQ (emotional intelligence) and communication skills. Provide your philosophy and approach to customer service, and offer an example of a time you helped resolve a customer's issue with excellence.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then made a few suggestions once I knew what might solve it. The customer was relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for PNC Bank."
Written by Rachelle Enns
2nd Answer Example
"Each customer complaint is unique; however, I have been trained to handle each customer with the same method - listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
Written by Rachelle Enns
User-Submitted Answer
"The key to responding to a customer complaint is allowing them to share their complaint without interrupting them. Paraphrase the complaint to make sure you have understood them clearly and assure them you will get things resolved. If you can resolve it immediately, do so. If it will take some time, check back with them periodically to let them know the progress towards a resolution."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Great answer! You've hit each of the important steps to handling an upset customer and resolving a complaint. Make your answer stronger by relating a specific scenario in which you used your conflict resolution skills to resolve an issue and achieve a positive outcome.
Customer Service
15. Give me an example of a time you delivered a great customer service experience.
What You Need to Know
Your answer will reveal your attitude and passion for working in a customer-centric environment. The interviewer wants to know what customer service in action looks like for you. It is important to represent their brand with positive enthusiasm while respecting a customer's privacy and the company's policies and protecting the company's assets.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I have a great attitude, which I'm told is affectatious. I am very happy-go-lucky and naturally friendly. I am empathic and enjoy being around people. I am genuinely interested in people, positivity, and always present with a warm smile."
Written by Kevin Downey on July 16th, 2022
2nd Answer Example
"There was a customer that wanted several overdraft fees reversed. Looking at their history, I saw they'd been using their debit card as a cash advance, hoping their transactions would pend long enough for them to get money in their account. It was clear they'd been working the system. But on this occasion, it seemed to be an honest mistake. A transaction that had been canceled and disputed had gone through. I offered them several options, including turning off overdraft protection and setting up direct deposit. When they agreed to set up these options on their account, it was clear they were trying to turn the corner. I reversed two out of three overdrafts but explained how long it would be before more could be reversed. By actively listening, empathizing, and explaining the situation on my end with transparency, they felt heard and expressed gratitude."
Written by Kevin Downey on July 16th, 2022
Customer Service
16. How would you deal with an irate customer?
What You Need to Know
Finances often create stress for people. Therefore, when engaging with customers in the banking industry, keeping customers calm is a required skill. This is where your confidence, relaxed demeanor, and ability to empathize will come into play. PNC Bank wants to hear about a situation where you used your customer service skills to handle an angry customer tactfully, resulting in a much calmer and amicable situation than it began. Share how you address such emotions fueling a customer's concern and what techniques you employ to deescalate.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I had a customer complain about waiting in line for so long on a busy Monday morning. She was so upset because now she was late for work, and her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
Written by Rachelle Enns
2nd Answer Example
"If I faced an irate customer, I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
Written by Rachelle Enns
User-Submitted Answer
"If I had to deal with an irate customer, I would let them vent and give them my full attention as they share their problem. When they are done, I would paraphrase what they told me to demonstrate that I clearly understand their problem. I would then assure them I would get the right people involved to correct the problem and work to restore their trust in the bank."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Great start! You can improve this response by sharing how you would remain calm and empathize with the customer and the immediate steps you would take to solve the issue personally before reaching out for assistance. If you were unable to resolve the problem right away, explain how you would follow up to inform the customer of the progress or status of their complaint.
Customer Service
17. In the banking industry, customer service is essential. Give me an example of a time you provided excellent customer service.
What You Need to Know
Think about what customer service means to you. The expression that the customer is always right is a simplified way of saying a customer who exhibits brand loyalty should always feel validated, empathized with, understood, and heard. PNC Bank wants to know you'll treat their loyal customers with respect, have strong communication skills, and exhibit patience, mediation skills, and diplomacy. Explain your philosophy and approach, breaking down some of the elements of customer service that you possess, such as empathy and patience.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent, and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Written by Rachelle Enns
2nd Answer Example
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at PNC Bank."
Written by Rachelle Enns
Education
18. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
What You Need to Know
Due to the competition within the banking industry, PNC Bank strives to stay relevant by adapting their products and services to meet their customer's evolving needs. Consider exploring relevant media and reading news articles, press releases, or blogs to learn more about the industry. A company blog or interviews with their executives are especially worth exploring.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of the latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow PNC Bank on Twitter and keep abreast of relative headlines."
Written by Rachelle Enns
2nd Answer Example
"I am an avid reader, and my top go-to books for banking-related knowledge are A, B, and C. I also listen to a few investment-related podcasts every week. I understand the importance of staying on top of the latest trends and news in the banking industry."
Written by Rachelle Enns
User-Submitted Answer
"My exposure to the banking industry has come from conversations with my father, who spent 25 years in the investment and banking industries, and through articles he has shared with me. I also have banking connections on Linked In, and I stay up to date on the information posted there. Most of all, my experience as a consumer has shaped my views of the banking industry. I am a PNC customer who uses a debit card, but I am also a heavy user of Venmo. Sometimes I find myself asking friends about their experiences with banking, and it is interesting to see how young people view banking and money"
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is a strong beginning, and I appreciate the personal aspect of your response. However, it focuses primarily on opinions or informal information. Consider strengthening your response further by telling the interviewer about any specific formal publications, regulatory sources, or industry associations you read, monitor, or participate in to ensure you're staying current as the industry evolves.
Education
19. What do you know about PNC Bank?
What You Need to Know
Perform research on PNC Bank's website and explore its values and mission. Incorporate their keywords into your answer. Discuss how they stand apart from their competition and what achievements they are most proud of. Share their enthusiasm for their accomplishments.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I was impressed by the variety of services you offer your customers and the mission statement at PNC Bank. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."
Written by Rachelle Enns
2nd Answer Example
"I've read great things about working there, and I'm excited for the opportunity to work in such a fun environment. Your employee reviews are strong, and I understand that you spend a lot of time with community outreach programs."
Written by Rachelle Enns
User-Submitted Answer
"My parents have banked with PNC for years, and I have had an account with PNC bank for six years. I know it is the country's 7th largest bank with a presence in 40 states and a full range of products from deposit products to investment management and a wide range of commercial lending and business products. I know that PNC made its largest acquisition ever with the purchase of BBVA bank."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
I see where you're going here. Understanding the company's depth and breadth is important. However, expressing knowledge and understanding of the company's core values is also important. You can enhance this response by sharing what you know about the company's core values, priorities, or culture and how your values align with those of the company.
Education
20. Tell me about your education. How has it prepared you for this opportunity with PNC Bank?
What You Need to Know
Share some highlights from any of your relevant courses from high school, college, university, or on-the-job training. Explain how your experiences will aid your performance.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me handle work at PNC Bank and advise clients on important financial decisions."
Written by Rachelle Enns
2nd Answer Example
"Most of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All these courses will help me in this role with PNC Bank because you are customer service focused and need employees who understand banking related concepts and calculations."
Written by Rachelle Enns
User-Submitted Answer
"My course work, particularly my accounting and finance courses coupled with my internships, have prepared me for the rigors of this opportunity with PNC Bank. My finance and accounting courses have sharpened my attention to detail, while my internships provided me with experience conducting market research, analyzing sales reports, and interacting with customers to sell the company's products."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Great answer! You've responded clearly by sharing how your courses and internships helped sharpen your skills and provide real-world experience that would benefit you if hired for the role.
EQ
21. The banking industry can be stressful. Tell me about a time you worked in a high-pressure situation.
What You Need to Know
While working at PNC Bank, you might find yourself stressed by customers or the fast pace of the work environment. You will probably face long lines and busy customers who are annoyed by being inconvenienced or in a hurry, having not properly managed their time. Share your attitude and approach to working under such pressures, showcasing emotional stability, especially where things don't go according to plan. Share with pride how you shine under high-pressure situations.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"Working as an administrator at a financial firm was a very high-pressure environment. I handled one highly sensitive case that required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."
Written by Rachelle Enns
2nd Answer Example
"Almost every day in my banking career has been filled with high-pressure situations. When I face a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."
Written by Rachelle Enns
User-Submitted Answer
"The first semester of my freshman year was a very high-pressure time. I was adjusting to life in college, the coursework, and pledging a business fraternity. The business fraternity required me to meet personally and interview over 100 members during the pledge period. I found that sharing the challenge and stress I was under with the fraternity leaders allowed them to help me out with advice and guidance to help me better manage the process. I learned that it is okay to ask others for help"
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Solid answer! This question is meant to assess your ability to stay focused and work well in a fast-paced, demanding environment. Consider improving your response by sharing how you used other skills (besides seeking advice) to manage the stress of competing priorities such as problem-solving, organization, and time management.
Experience
22. Describe a difficult problem and how you approached it.
What You Need to Know
Interviewers at PNC Bank like to see employees coming up with creative solutions. This question evaluates how resourceful you are, how self-guided you are in your work, whether you are an outside-of-the-box thinker, and how you'll collaborate with the rest of the team towards innovation. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you may encounter in this new role. Try to keep it relevant and relatable to the position.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I took a call with a client with a history of poor customer experiences with the organization. The customer was left frustrated with our banking processes and voiced their concerns unpleasantly. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."
Written by Rachelle Enns
2nd Answer Example
"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."
Written by Rachelle Enns
User-Submitted Answer
"After schooling went fully online last spring, many people moved back home and group projects resorted to zoom meetings. With one of my group projects, we were all in different time zones, with one of the members being in Asia and another in California. To overcome the differences in times, we all shared our class schedules with the converted times per time zone and decided to rotate zoom meeting times so that way there weren't one or more people constantly having to wake up or early or stay up late in order for us to collaborate on the project together. We also found that leaving detailed notes on each others sections of the google doc helped up avoid having long zoom meetings."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Great answer. It can certainly be challenging to coordinate schedules across multiple time zones in order to connect with group members for video meetings. However, it sounds like you and the other members were able to come up with a creative solution that was also equitable to all individuals. The use of detailed notes on a shared google doc is also a good example of creative problem-solving. Nice touch! To improve on the response, consider concluding by letting the interviewer know if the project was successful in the end.
Experience
23. How do you check your work for accuracy?
What You Need to Know
This is another work style question focusing on your methods for ensuring your attention to detail and methods for cross-checking the accuracy of your work. Exhibit the experience level required to perform in this role. Elaborate on the tips and tricks of the trade you implement to ensure you meet the high-quality standard of work you've set for yourself. Share not only the systems and processes you've implemented but also share any occasions where others in the workplace, or the workplace itself, have adopted your methods or systems. Exhibit your experience and professionalism in this regard. Advertise that you are more than equipped to handle any challenge that comes your way.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I take pride in any work with my name attached to it and therefore always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a coworker to review it first. Being detail oriented and thorough are two of my greatest skill sets."
Written by Rachelle Enns
2nd Answer Example
"I always proof my work before sending it out, and I double-check everything. I'll use a calculator when necessary and ask for help if I am unsure of my accuracy."
Written by Rachelle Enns
Experience
24. Tell me about your experience in the banking industry.
What You Need to Know
This is an excellent opportunity to elaborate on what you've listed on your resume. Too often, the etiquette for composing a resume requires leaving out a substantive amount of information that sings your praises. Take this opportunity to share those extra details and showcase the deeper levels of your banking experience. Show PNC Bank you have what it takes to be successful in the field!
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"When I worked as a bank teller, I learned how to deal with difficult customers and handle various transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
Written by Rachelle Enns
2nd Answer Example
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for PNC Bank."
Written by Rachelle Enns
User-Submitted Answer
"I don't have any work experience in the banking industry. I have learned about the banking industry from my mother and from being a bank customer."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
I appreciate the direct nature of your answer. However, you can take this opportunity to share more about the banking knowledge you've gained or the positive experiences you've had as a consumer. You can also share what you know about two or three specific products or services based on personal use to demonstrate your interest in the industry. This is also a good opportunity to express your willingness to learn more through training, job shadowing, and on-the-job experience.
Experience
25. How do you stay organized?
What You Need to Know
This is another question designed to offer a glimpse of your work style. The systems that you set in place for yourself to maximize your performance should be effective at helping you stay organized. Discuss how you track where you pick up and leave off on a task, crosscheck the accuracy of your work, manage your time, and your attention to detail. Focusing on your organizational skills, share a few tools that have helped you stay on task and on time.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I prioritize my workload against deadlines to stay organized, always putting the customers' needs first."
Written by Rachelle Enns
2nd Answer Example
"I work closely with my peers to share responsibilities and ensure key tasks are delegated, should there be an important deadline to consider."
Written by Rachelle Enns
User-Submitted Answer
"I use a combination of my calendar and notepad on my phone and Ipad to manage my schedule and keep on top of all of my obligations, including classwork, fraternity responsibilities, or social obligations. I find that taking time on a Sunday evening to review my upcoming week also keeps me focused and organized"
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Wonderful! You've shared the specific tools and strategies you use to stay organized while demonstrating your ability to think ahead and plan strategically. Consider sharing a specific scenario in which organization helped you adapt to a change in schedule, meet a deadline, or achieve a goal.
Experience
26. When has your attention to detail protected your company's assets?
What You Need to Know
In a job where money exchanges hands throughout the day, PNC needs to know you are up to the job. This equates to high functioning multitasking and a well above average attention to detail. Explore your experience for examples of handling your work with diligence and efficiency. Break down your organization skills, systems approach, and methodology to your attention to detail. Share the standard you set and adhere to for your work.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"At my last bank, a customer came in who seemed nice at first, but I soon realized was a pretty crafty short change artist. I was listening in on what was happening a couple of counters away. As soon as I sensed something was up, I stood close, being a second set of eyes, and said, 'Hey, this got confusing fast. Why don't I double-check these numbers for you? Let's start over.' We started over, and the short change artist stopped their games and bowed out."
Written by Kevin Downey on July 16th, 2022
2nd Answer Example
"I was going over orders. I'm a math and numbers nerd, and I noticed that a tally number punched into our system didn't match up with the running total on the page. I located the mis-punch, for a high-ticket item that doesn't move and is prone to shrinkage. My boss was present when I discovered it, so I scored points. Since then, I've been responsible for proofing all orders."
Written by Kevin Downey on July 16th, 2022
Experience
27. Give me an example of how you keep track of details while engaging in conversation.
What You Need to Know
Share a situation that demonstrates your ability to handle the daily responsibilities of a busy banking environment. The interviewer is evaluating how effectively you track several details at once, especially when large amounts of cash exchange hands. Not only do you want to advertise how effective your system for protecting their assets is, but you'll also want to place equal emphasis on accurately tracking your customer's assets. This question also aims to evaluate your attention to detail.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. That was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Written by Rachelle Enns
2nd Answer Example
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they say to me. That helps me commit their needs to memory while still appearing engaged and in the moment."
Written by Rachelle Enns
User-Submitted Answer
"I ask people I am speaking with if they mind if I take some notes. I think people appreciate my willingness to write down what they are saying"
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is a positive place to start, and it demonstrates your commitment to getting the details right. You can strengthen your answer by sharing how you manage details when note-taking isn't feasible or appropriate. This allows you to showcase your interpersonal skills, including active listening or the ability to follow up by taking notes later when possible.
Experience
28. Tell me about your cash handling experience.
What You Need to Know
Being entrusted with high-level cash handling is a big deal. Share the details of your experience and your track record for protecting the company's assets. If you have examples in this regard where you shined, share those anecdotes to let your experience and integrity shine.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I have experience with deposits, savings withdrawals, cashing checks, and issuing traveler's checks. I am excited to learn more about PNC Bank cash handling procedures."
Written by Rachelle Enns
2nd Answer Example
"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience handling cash from my three months with Bank XYZ."
Written by Rachelle Enns
User-Submitted Answer
"My cash handling experience is limited to my personal financial management."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
I appreciate the direct nature of your answer. Consider improving it by telling the interviewer about the skills you have that you believe would help you with cash handling, such as attention to detail, strong math skills, or honesty. You can also express a willingness to engage with training and quickly learn the cash handling skills needed to excel in this position.
Experience
29. Tell me about a goal you achieved and what steps you took to ensure a successful outcome.
What You Need to Know
The banking industry offers a variety of opportunities for those who are motivated and self-guided in their work. PNC Bank is seeking individuals who think about the future of their careers and are looking for long-term employment with opportunities for professional growth. Think about something you accomplished through hard work and dedication. Your example should be relevant to the role and advertise your merits.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with PNC Bank and am excited for the opportunity to do so."
Written by Rachelle Enns
2nd Answer Example
"A few years ago, I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years by spending a lot of time on online studies between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."
Written by Rachelle Enns
User-Submitted Answer
"I wanted to join a business fraternity when I entered Oklahoma State. The process was very competitive, as hundreds of students pledged, and they only took 30-40 per pledge class. Early in the process, I developed a relationship with some leaders in both fraternities and looked to them for advice and guidance. I then expanded my reach, getting to know many of the other members, and did not miss a single event or opportunity to show my interest. Ultimately, I received offers from both fraternities."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Terrific! You've shared a specific goal, clearly related the steps you took, and included the positive outcome.
Experience
30. How does a bank make a profit as a business?
What You Need to Know
This question tests your understanding of why PNC does things the way they do and explores your emotional investment in the success of your company and your team. Your answer will help them ascertain whether you are fully vested in this interview or if you are simply playing the numbers in trying to land any job anywhere. Do your homework even if you think you know the answer. It is best to be sure and come off as a pro. The trick to delivering a great interview is to come off as well-versed and not rehearsed. Knowledgeable and ahead of the curve is the impression you want to make.
Written by Kevin Downey on July 16th, 2022
Answer Example
"Well, there are countless ways a bank generates revenue, from service charges to various fees depending on the products. Then there's money from debt interest from secured or unsecured loans, to name a few. But the system is intricately nuanced. As they say, you can't make money without spending money. And when you have money, there are countless ways to let your money make you more money."
Written by Kevin Downey on July 16th, 2022
Leadership
31. How do you respond to problems that require a quick solution?
What You Need to Know
The interviewer is curious about how quickly you think on your feet. This question also evaluates how adept you are at prioritizing urgent tasks over less urgent ones. Offer an example that demonstrates your confidence and strength as a decision maker and a problem-solver. Showcase your adaptability and leadership skills or leadership potential.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I can think quickly and do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while working in ABC position for PNC Bank."
Written by Rachelle Enns
2nd Answer Example
"When faced with a situation where a quick solution is required, I rely on my training, memory, and instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."
Written by Rachelle Enns
User-Submitted Answer
"I am quick on my feet and can project confidence when answering a question or problem. During my last internship, I learned about the products and benefits of my employer's line of home improvement tools. I was able to use this information to help experienced contractors and consumers select the right equipment to meet their needs. I once had a customer who was interested in a package deal that was only available online. If he left the store, he would have gone to a competitor. I convinced him to give me some time, during which I called on multiple resources before finding someone who could help me give him the same offer in the store, resulting in a $1,000 tool purchase."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Wonderful! You've used a specific workplace example to illustrate your ability to think quickly, evaluate the problem, collaborate with others, and reach a positive outcome in a short period by maintaining a solution-oriented focus and excellent customer service.
Leadership
32. Tell me about your favorite manager. What did you enjoy most about working with them?
What You Need to Know
PNC Bank wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. It also will offer insights into the type of leader who might serve as a role model whom you might emulate your leadership style after. If you aren't interested in growing into a leadership role, it could offer insights into the leadership style that is most effective in motivating you. They are interested in your values and want to hear about your experience developing relationships with managers.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events."
Written by Rachelle Enns
2nd Answer Example
"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."
Written by Rachelle Enns
User-Submitted Answer
"I worked under my favorite manager at my first job in high school. I worked for Dr. Smith, a retired dentist, managing the maintenance of his 10-acre property. This included multiple gardens and all of the other landscaping work. He was patient while he taught me how to manage all of the work, often working side by side to teach me. He was also patient in answering my questions and always provided valuable feedback to help me do a better job."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Wonderful example! You've shared why you enjoyed working with Dr. Smith. Make your answer even stronger by sharing the outcome - the skills you honed while working for him or how his patience, feedback, or guidance improved your work.
Leadership
33. How do you define success?
What You Need to Know
Determine if your model of success is based on checking off your to-do list or embraces the bigger picture. Discuss your definition of success. Be sure to tie your answer to the performance level you plan to bring to this position and what you strive to achieve in this role.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I define success through my ability to reach the goals set out for me. On a personal level, these goals are the things I wish to achieve in my life. On a work level, they are the targets set out for me and the professional development I seek."
Written by Rachelle Enns
2nd Answer Example
"For me, success is achieved when I can be proud of what I have accomplished in the day and the attitude I kept while meeting those accomplishments."
Written by Rachelle Enns
User-Submitted Answer
"Success means having a clear understanding of my responsibilities and goals and putting forth the effort and focus to achieve those goals. My goal for this internship is to learn as much as I can while making a positive contribution in any way I can if I am given the opportunity."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
You've provided a solid definition of success, but you can make your answer even stronger by relating a past achievement that showcases how you put your definition of success into action before explaining how you see future success playing out. This will make your answer more compelling and memorable.
Logistics
34. Is there anything that would inhibit you from standing for long periods of time?
What You Need to Know
Thanks to the ADA (Americans with Disabilities Act of 1990), it's illegal for an interviewer to ask about any disabilities or medical conditions you may have during the interview process. This question is a workaround to seek to reveal the same information without asking it directly. Regardless of a disability, the applicant would need to be able to perform the basic functions of a job with reasonable accommodation. Speak with confidence about your ability to perform the required functions of this role. If you have a disability that you don't believe should hinder your success, say so.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"There is nothing that would prevent me from performing the functions of this job in a way that would go above and beyond expectations. Do you mind if I ask what situations this job would require standing for long periods to perform the basic functions of the job?"
Written by Kevin Downey on July 16th, 2022
2nd Answer Example
"On most days, no. Is it required to stand, or are there accommodations for occasions where a person is unable to stand? For example, does it impede the inner workings of the business for a bank teller to sit on a stool at the window instead of standing?"
Written by Kevin Downey on July 16th, 2022
Product Knowledge
35. Out of all of our products at PNC Bank, which one would you be most likely to use? Why?
What You Need to Know
This question tests your product knowledge and whether you embrace their brand. If hired for this role, you'll be expected to inform their customers at all levels about the benefits of their products and services. Learn as much as you can about what makes PNC Bank stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I would be interested in opening a savings account through PNC Bank. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"
Written by Rachelle Enns
2nd Answer Example
"Of all your products, I would be most likely to open a mortgage with PNC Bank because your rates are incredible, and you make the rules surrounding lending easy to understand."
Written by Rachelle Enns
User-Submitted Answer
"I would be most likely to use the PNC mobile app, which would allow me to track my spending and move money between my savings and checking account so I can manage my budget."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Good! You've chosen a specific service. Consider sharing the personal benefit of being able to manage your budget. For example, a balanced budget may help you pay off debt more quickly, save for a long-awaited trip, or save for a future large purchase.