Share details of your banking experience to show PNC Bank you have what it takes to be successful in the field!
PNC Bank Interview Questions
Tell me about your experience in the banking industry.
Share details of your banking experience to show PNC Bank you have what it takes to be successful in the field!
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for PNC Bank."
Tell me about your favorite manager. What did you enjoy most about working with them?
PNC Bank wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.
"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events."
"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."
In your opinion, what are the benefits of banking with PNC Bank?
The interviewer wants to be assured that you have done your research on PNC Bank. Review their website to find out more about their products and services.
"I always have a great experience whenever I visit one of your branches. As a customer of PNC Bank, I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in PNC Bank values is evident."
"After researching PNC Bank products, and what your customers are saying, I believe that the benefits of banking with PNC Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
How do you work in environments with people who are different from you?
The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show PNC Bank that you are perceptive and sensitive to the needs of others.
"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."
"Diversity is all around us, whether it be at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."
How do you respond to problems that require a quick solution?
You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.
"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for PNC Bank."
"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."
Tell us how you keep your knowledge current with ongoing changes in the banking industry.
Due to the competition within the banking industry, PNC Bank strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.
"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow PNC Bank on Twitter and keep abreast of relative headlines."
"I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."
Out of all of our products at PNC Bank, which one would you be most likely to use? Why?
Learn as much as you can about what makes PNC Bank stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!
"I would be interested in opening a savings account through PNC Bank. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"
"Of all your products, I would be most likely to open a mortgage with PNC Bank because your rates are incredible and you make the rules surrounding lending easy to understand."
What interests you about this position?
The interviewer at PNC Bank wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.
"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."
"It is both the job description and the idea of working for PNC Bank that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."
What do you want to accomplish at PNC Bank?
Set some goals so that you can share how this position at PNC Bank will help you to achieve them and how you will add value to PNC Bank along the way.
"First and foremost, I want to deliver top quality service to customers of PNC Bank and perform my responsibilities with best in class service. I want to work at PNC Bank because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."
"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."
What are your top three strengths? How will you use them to make an impact at PNC Bank?
Reviewing the job description and the company website will give you some direction on which qualities PNC Bank values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
"I plan to make an impact at PNC Bank through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
What is the greatest challenge you have faced in your career so far? How did you overcome it?
Consider sharing a professional challenge or a situation you overcame in school. PNC Bank wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.
"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
Where do you see yourself in five years?
If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. PNC Bank wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.
"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."
"Being in a leadership role is important to me, so I plan to be working in a management based position at PNC Bank in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."
How would you respond to a customer complaint?
The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for PNC Bank."
"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
Tell me about your cash handling experience.
Share some of the details of your experience in cash handling, which are relevant to the position.
"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about PNC Bank cash handling procedures."
"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."
Tell me about a time when you showed integrity in your work.
Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.
"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
"I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."
How do you define success?
Describe a difficult problem and how you approached it.
How do you check your work for accuracy?
The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
Why do you want to pursue a career in the banking industry?
Tell me about a time when you demonstrated you were trustworthy.
How do you stay organized?
Give me an example of how you keep track of details while engaging in conversation.
Tell me about a goal you achieved. What steps did you take to get there?
How would you deal with an irate customer?
What do you know about PNC Bank?
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
Tell me about your education. How has it prepared you for this opportunity with PNC Bank?