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PNC Bank Interview
Questions

28 Questions and Answers by Rachelle Enns
Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Money     Banks And Thrifts    

Question 1 of 28

Where do you see yourself in five years?

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Answer Examples

1.

Where do you see yourself in five years?

If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. PNC Bank wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

Rachelle's Answer #1

"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."

Rachelle's Answer #2

"Being in a leadership role is important to me, so I plan to be working in a management based position at PNC Bank in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

2.

How do you respond to problems that require a quick solution?

You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

Rachelle's Answer #1

"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for PNC Bank."

Rachelle's Answer #2

"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

3.

In your opinion, what are the benefits of banking with PNC Bank?

The interviewer wants to be assured that you have done your research on PNC Bank. Review their website to find out more about their products and services.

Rachelle's Answer #1

"I always have a great experience whenever I visit one of your branches. As a customer of PNC Bank, I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in PNC Bank values is evident."

Rachelle's Answer #2

"After researching PNC Bank products, and what your customers are saying, I believe that the benefits of banking with PNC Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."

4.

What is the greatest challenge you have faced in your career so far? How did you overcome it?

Consider sharing a professional challenge or a situation you overcame in school. PNC Bank wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

Rachelle's Answer #1

"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."

Rachelle's Answer #2

"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."

5.

What interests you about this position?

The interviewer at PNC Bank wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

Rachelle's Answer #1

"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."

Rachelle's Answer #2

"It is both the job description and the idea of working for PNC Bank that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."

6.

Tell us how you keep your knowledge current with ongoing changes in the banking industry.

Due to the competition within the banking industry, PNC Bank strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

Rachelle's Answer #1

"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow PNC Bank on Twitter and keep abreast of relative headlines."

Rachelle's Answer #2

"I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."

7.

Out of all of our products at PNC Bank, which one would you be most likely to use? Why?

Learn as much as you can about what makes PNC Bank stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

Rachelle's Answer #1

"I would be interested in opening a savings account through PNC Bank. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"

Rachelle's Answer #2

"Of all your products, I would be most likely to open a mortgage with PNC Bank because your rates are incredible and you make the rules surrounding lending easy to understand."

8.

Describe a difficult problem and how you approached it.

Interviewers at PNC Bank like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

Rachelle's Answer #1

"I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

Rachelle's Answer #2

"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."

9.

What do you want to accomplish at PNC Bank?

Set some goals so that you can share how this position at PNC Bank will help you to achieve them and how you will add value to PNC Bank along the way.

Rachelle's Answer #1

"First and foremost, I want to deliver top quality service to customers of PNC Bank and perform my responsibilities with best in class service. I want to work at PNC Bank because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."

Rachelle's Answer #2

"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."

10.

Tell me about your experience in the banking industry.

Share details of your banking experience to show PNC Bank you have what it takes to be successful in the field!

Rachelle's Answer #1

"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."

Rachelle's Answer #2

"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for PNC Bank."

11.

How do you check your work for accuracy?

The interviewer wants to hear that you are detail oriented when it comes to checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

Rachelle's Answer #1

"I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."

Rachelle's Answer #2

"I proof my work before sending it out, and I double check everything. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy."

12.

Tell me about a time when you showed integrity in your work.

Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

Rachelle's Answer #1

"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

Rachelle's Answer #2

"I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."

13.

Why do you want to pursue a career in the banking industry?

Before your interview, take some time to think through your career goals. PNC Bank is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!

Rachelle's Answer #1

"I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."

Rachelle's Answer #2

"Careers in banking run in my family! My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were. It's in my blood!"

14.

Tell me about your cash handling experience.

Share some of the details of your experience in cash handling, which are relevant to the position.

Rachelle's Answer #1

"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about PNC Bank cash handling procedures."

Rachelle's Answer #2

"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."

15.

How do you define success?

Think about your personal definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with PNC Bank.

Rachelle's Answer #1

"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."

Rachelle's Answer #2

"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Bank Teller
Bank Manager
Financial Advisor
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28 PNC Bank Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Where do you see yourself in five years?
  2. How do you respond to problems that require a quick solution?
  3. In your opinion, what are the benefits of banking with PNC Bank?
  4. What is the greatest challenge you have faced in your career so far? How did you overcome it?
  5. What interests you about this position?
  6. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
  7. Out of all of our products at PNC Bank, which one would you be most likely to use? Why?
  8. Describe a difficult problem and how you approached it.
  9. What do you want to accomplish at PNC Bank?
  10. Tell me about your experience in the banking industry.
  11. How do you check your work for accuracy?
  12. Tell me about a time when you showed integrity in your work.
  13. Why do you want to pursue a career in the banking industry?
  14. Tell me about your cash handling experience.
  15. How do you define success?
  16. Tell me about your favorite manager. What did you enjoy most about working with them?
  17. How do you work in environments with people who are different from you?
  18. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
  19. How would you respond to a customer complaint?
  20. What are your top three strengths? How will you use them to make an impact at PNC Bank?
  21. Tell me about a time when you demonstrated you were trustworthy.
  22. How do you stay organized?
  23. Give me an example of how you keep track of details while engaging in conversation.
  24. Tell me about a goal you achieved. What steps did you take to get there?
  25. How would you deal with an irate customer?
  26. What do you know about PNC Bank?
  27. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
  28. Tell me about your education. How has it prepared you for this opportunity with PNC Bank?
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