Aldermore Bank PLC Mock Interview

To help you prepare for an Aldermore Bank PLC job interview, here are 27 interview questions and answer examples.

Aldermore Bank PLC was written by on November 2nd, 2020. Learn more here.

Question 1 of 27

Customer service is the name of our game at Aldermore Bank PLC. If hired for this role, how would you be able to provide the best customer service possible to our clients?

"With any customer that I work with, I take the time to get to know them and listen to their thoughts, concerns and questions right from the start. I like to hold what I call an intake session to listen to all of these things. After hearing each customer out, I then talk about what I can do to alleviate their concerns and answer their questions right from the start. From that point forward, my customer service skills go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over communication is important right from the start. As human, we have a desire to know what is happening all of the time and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile on my face. I take pride in being a front facing representative of my company and work my tail off to ensure that customers know that my company is there for them."

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27 Aldermore Bank PLC Interview Questions & Answers

Below is a list of our Aldermore Bank PLC interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Customer service is the name of our game at Aldermore Bank PLC. If hired for this role, how would you be able to provide the best customer service possible to our clients?

  • 2. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

  • 3. Pretend an old friend just awoke from a coma that lasted over 30 years. How would you describe the internet to them?

  • 4. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

  • 5. If a client here at Aldermore Bank PLC were to be denied the financing that they desire, how would you handle that situation?

  • 6. At Aldermore Bank PLC, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

  • 7. Tell me about a goal you achieved. What steps did you take to get there?

  • 8. Why do you want to pursue a career in the banking industry?

  • 9. Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

  • 10. In this role as a Risk Analyst with Aldermore Bank PLC, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?

  • 11. Have you ever operated a currency counting machine or a coin counter?

  • 12. If you were on the job here at Aldermore Bank PLC and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

  • 13. What statistical analysis tools do you have experience working with?

  • 14. Tell me about your cash handling experience.

  • 15. How do you stay organized?

  • 16. Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

  • 17. If hired for this role with Aldermore Bank PLC, how would you handle a large workload of clients working through a mortgage process?

  • 18. How do you build rapport with those that you work closely with?

  • 19. What do you know about Aldermore Bank PLC?

  • 20. How would you rate your comfort level receiving money and counting back many to our customers here at Aldermore Bank PLC?

  • 21. Talk about your experiences working with both fellow Analysts and Accountants within your own firm and with external partners. How do you feel that you will be effective in working with our external candidates in this role here at Aldermore Bank PLC?

  • 22. What do you want to accomplish at Aldermore Bank PLC?

  • 23. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Aldermore Bank PLC?

  • 24. What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

  • 25. Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

  • 26. Here at Aldermore Bank PLC, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

  • 27. Tell me about your education. How has it prepared you for this opportunity with Aldermore Bank PLC?