MockQuestions

Aldermore Bank PLC Interview Questions

To help you prepare for an Aldermore Bank PLC job interview, here are 27 interview questions and answer examples.

Aldermore Bank PLC was written by and published on November 2nd, 2020. Learn more here.

Question 1 of 27

Customer service is the name of our game at Aldermore Bank PLC. If hired for this role, how would you be able to provide the best customer service possible to our clients?

How to Answer

While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at Aldermore Bank PLC is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.

Written by Ryan Brunner on November 2nd, 2020

Next Question

27 Aldermore Bank PLC Interview Questions & Answers

  • 1. Customer service is the name of our game at Aldermore Bank PLC. If hired for this role, how would you be able to provide the best customer service possible to our clients?

      How to Answer

      While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at Aldermore Bank PLC is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.

      Written by Ryan Brunner on November 2nd, 2020

      1st Answer Example

      "With any customer that I work with, I take the time to get to know them and listen to their thoughts, concerns and questions right from the start. I like to hold what I call an intake session to listen to all of these things. After hearing each customer out, I then talk about what I can do to alleviate their concerns and answer their questions right from the start. From that point forward, my customer service skills go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over communication is important right from the start. As human, we have a desire to know what is happening all of the time and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile on my face. I take pride in being a front facing representative of my company and work my tail off to ensure that customers know that my company is there for them."

      Written by Ryan Brunner on November 2nd, 2020

      2nd Answer Example

      "In my experience, provide the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship and I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face to face or on the phone with the client. At those times, they deserve 100% of my attention and focus and they get that every single time."

  • 2. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

      How to Answer

      Due to the competition within the banking industry, Aldermore Bank PLC strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

      1st Answer Example

      "I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow Aldermore Bank PLC on Twitter and keep abreast of relative headlines."

      2nd Answer Example

      "I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."

  • 3. Pretend an old friend just awoke from a coma that lasted over 30 years. How would you describe the internet to them?

      How to Answer

      A common tactic used in interviews for Risk Analysts is making you think on your feet. This brain teaser question, or any similar to it, will judge your thoughts processes to come up with an answer rather than what your final answer is as this is a very open ended question. As you provide an answer to this question, make sure that you explain why you are coming up with your answer and your thought process behind them. A solid thought process on your end shows that you can be analytical and while creatively solving problems using your critical thinking skills.

      Written by Ryan Brunner on November 2nd, 2020

      1st Answer Example

      "Just like my role as a Risk Analyst, the most important thing that I could do in this situation would be to relate it to everyday things that the person would be familiar with. I would explain that the internet is a combination of television, mail, telephone, the local library and an old computer all put into one place. Each one of those components would help explain things like email, YouTube and all of the other life altering things about the internet. To really throw them for a loop at the end to blow their mind, I'd have to let them know that their local grocery store is also available too!"

      Written by Ryan Brunner on November 2nd, 2020

      2nd Answer Example

      "I think that the best way to make it easy to understand would be to start explaining it in its simplest format and then expand from there. I'd draw two neighboring houses and show how the computers in each house can connect to send electronic mail, pictures, videos and information to each other. Then, I'd expand this out over the entire world where we are all connected with all of the feature of the internet. A simplified approach like this is also necessary in our work as Risk Analysts in the financial arena and it really helps people grasp new and very complicated things quickly."

  • 4. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

      How to Answer

      While the challenges faced by general data analysts makes for a pretty long generalized list, this question is allowing your interviewer the chance to see your critical thinking skills by having you talk about which challenges you feel will be critical in the financial field. While there isn't necessarily a right or wrong answer in this question, make sure that you are able to speak intelligently about your answer and provide ways with how you can meet the challenges in your work with Aldermore Bank PLC.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 5. If a client here at Aldermore Bank PLC were to be denied the financing that they desire, how would you handle that situation?

      How to Answer

      As a Loan Officer at Aldermore Bank PLC, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Aldermore Bank PLC for business in the future.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 6. At Aldermore Bank PLC, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

      How to Answer

      As Aldermore Bank PLC continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. If possible, try to stress the importance of and your ability to communicate effectively to your interviewer.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 7. Tell me about a goal you achieved. What steps did you take to get there?

      How to Answer

      The banking industry offers a variety of opportunities to those who are motivated. Aldermore Bank PLC is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 8. Why do you want to pursue a career in the banking industry?

      How to Answer

      Before your interview, take some time to think through your career goals. Aldermore Bank PLC is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 9. Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

      How to Answer

      Your ability to handle conflict will be an important part of this role with Aldermore Bank PLC. Tellers are often the first line of defense with customers that call or come into the branch and you will be relied upon to help diffuse any situation that could get out of hand with customers. In your answer, try to focus on your communication skills that you feel are vital to your success in these situations. As you think of a situation you've been in to use in this situation, make sure that you can demonstrate the steps that you took to ensure that the unhappy customer or colleague left the situation in a much better place.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 10. In this role as a Risk Analyst with Aldermore Bank PLC, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?

      How to Answer

      In a rapidly changing field like finance, you are expected to keep up with the changes at the snap of a finger and to gauge your ability to do this, your interviewer will be looking to hear that you will have the resources needed. Talk about the groups or publications that you belong to where you get imperative news on the field. If possible, use an example of a time where you shed light to your organization on a new risk from one of those publications. As well, don't hesitate to mention that you enjoy reading and learning new things in the field.


      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 11. Have you ever operated a currency counting machine or a coin counter?

      How to Answer

      To help save time and ensure accuracy, Aldermore Bank PLC has invested in cash counting technology to help automate cash counting processes within its branches. As a Teller with Aldermore Bank PLC, a part of your job will be operating and troubleshooting these machines on a daily basis. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. What they are really looking to hear is that you have some tech savviness in working with simple machines in any of your work experience. If you do have direct experience with currency counting machines, that is great! If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 12. If you were on the job here at Aldermore Bank PLC and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

      How to Answer

      If hired for this role at Aldermore Bank PLC, you will have the opportunity to interact with a wide variety of customers. Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. Whether a customer is looking to transfer money to another country or some other odd request, your interview is hoping to learn that you are able to think on your feet and not get flustered in any situation you may face on the job. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 13. What statistical analysis tools do you have experience working with?

      How to Answer

      As a successful and resourceful Data Analyst, your interviewer at Aldermore Bank PLC is expecting you to be knowledgeable and well-versed in the many tools available to you. In your answer, be sure to show diversity within particular programs like SAS and SPSS while also explaining that you are very proficient in Microsoft Excel. On top of the programs, talk about any experience you have with programming and database language like SQL and Python.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 14. Tell me about your cash handling experience.

      How to Answer

      Share some of the details of your experience in cash handling, which are relevant to the position.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 15. How do you stay organized?

      How to Answer

      Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 16. Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

      How to Answer

      At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at Aldermore Bank PLC.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 17. If hired for this role with Aldermore Bank PLC, how would you handle a large workload of clients working through a mortgage process?

      How to Answer

      At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of Aldermore Bank PLC.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 18. How do you build rapport with those that you work closely with?

      How to Answer

      The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with Aldermore Bank PLC will find you face to face with many customers. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at Aldermore Bank PLC.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 19. What do you know about Aldermore Bank PLC?

      How to Answer

      Aldermore Bank PLC makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 20. How would you rate your comfort level receiving money and counting back many to our customers here at Aldermore Bank PLC?

      How to Answer

      As a Teller with Aldermore Bank PLC, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 21. Talk about your experiences working with both fellow Analysts and Accountants within your own firm and with external partners. How do you feel that you will be effective in working with our external candidates in this role here at Aldermore Bank PLC?

      How to Answer

      While you are well aware that your career as a Risk Analyst in the financial industry involves many hours behind a desk and plugging away at a computer, Aldermore Bank PLC will expect that you are an excellent team player with your fellow colleagues. On top of that, you will also have an expectation to be a face of the organization for external clients and stakeholders. While a very open ended question, make sure that you hit on your experiences in working as part of a larger team and explain the skills and personality traits that you'll bring to the table if hired at Aldermore Bank PLC. Then, be sure to talk about your experiences working with clients and how you do so effectively.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 22. What do you want to accomplish at Aldermore Bank PLC?

      How to Answer

      Set some goals so that you can share how this position at Aldermore Bank PLC will help you to achieve them and how you will add value to Aldermore Bank PLC along the way.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 23. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Aldermore Bank PLC?

      How to Answer

      As a Loan Consultant with Aldermore Bank PLC, you will be tasked with guiding clients through the complete mortgage process. This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with Aldermore Bank PLC.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 24. What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

      How to Answer

      As the customers of Aldermore Bank PLC become more virtual, a good chunk of business transactions happen over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. In your answer, talk about any experience you have in working a multi-line phone system. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 25. Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

      How to Answer

      This is a question that is being posed to you that gives you a chance to show your ability to overcome adversity and handle yourself with integrity during a time of failure. Your job in answering this question will be to prove that you can cope with failure in a productive way that leads to making the situation right and learning lessons for the future. As you prepare for a question like this for your interview with Aldermore Bank PLC, think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. Your interview fully understands that you are a human that makes mistakes and as long as you take a lesson moving forward, you will be in great standing with them.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 26. Here at Aldermore Bank PLC, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

      How to Answer

      At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at Aldermore Bank PLC and talk about how you will go about ensuring that a customers private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.

      Written by Ryan Brunner on November 2nd, 2020

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 27. Tell me about your education. How has it prepared you for this opportunity with Aldermore Bank PLC?

      How to Answer

      Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

      Answer Examples Have Been Hidden

      Please upgrade to view