TD Bank Mock Interview

To help you prepare for a TD Bank job interview, here are 35 interview questions and answer examples.

TD Bank was updated by on February 28th, 2023. Learn more here.

Question 1 of 35

Describe a time you had to adapt to a new system or process.

"When I worked in a call center, they decided I would switch to working in the live chat and email department. So I had to learn how to adapt from communicating over the phone to written form. I pride myself on my communication skills, so this was a nonissue."

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35 TD Bank Interview Questions & Answers

Below is a list of our TD Bank interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Adaptability

    1. Describe a time you had to adapt to a new system or process.

  • Capability

    2. If a customer came to you with a very odd request that you couldn't answer or solve, what would you do?

  • Career Goals

    3. Tell me about a goal you achieved. What steps did you take to get there?

  • Career Goals

    4. What do you want to accomplish at TD Bank?

  • Career Goals

    5. What motivates you in your work?

  • Communication

    6. Can you explain a complex financial concept to someone with no finance background?

  • Communication

    7. Part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

  • Communication

    8. Talk about a time you had to communicate with an unhappy colleague or customer. What were the keys to improving the situation for all involved?

  • Communication

    9. Describe a time you had to provide constructive feedback to a colleague.

  • Compatibility

    10. What do you think are the key skills needed to succeed in this role?

  • Compatibility

    11. What do you know about TD Bank?

  • Compatibility

    12. We expect our representatives to be ingrained in our sales-focused culture. If hired for this role, how would you learn and embrace our sales process?

  • Conflict

    13. Tell us about a time you had to resolve a difficult situation with a customer.

  • Creative Thinking

    14. What ideas could you bring to TD Bank to grow revenue in this branch?

  • Critical Thinking

    15. If a customer had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

  • Customer Service

    16. As a Personal Banker, why is providing tailored customer service important? How would you make this a priority if hired for this role?

  • Customer Service

    17. What do you feel makes a legendary customer experience?

  • Diligence

    18. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

  • Diversity

    19. Our Personal Bankers work with clients from all different walks of life. How do you handle working with different personalities throughout the day?

  • Education

    20. Tell me about your education. How has it prepared you for this opportunity with TD Bank?

  • EQ

    21. Talk about a time you had to handle failure in your career. How did you handle that situation and move forward with confidence?

  • EQ

    22. Tell me about the last time you made a mistake. How did you handle it?

  • Experience

    23. What is your experience with operating machines that take in, dispense, or count currency?

  • Experience

    24. What experience do you have working on an advanced phone system? What skills do you have that you feel would be essential to work with our clients over the phone?

  • Experience

    25. Tell me about your cash handling experience.

  • Experience

    26. How would you rate your comfort with receiving money and counting back money to our customers here at TD Bank?

  • Leadership

    27. Walk me through your thought process when delegating responsibilities to others. What are the important factors that influence your decisions?

  • Leadership

    28. Tell me about the last time you coached or mentored a teammate.

  • Management

    29. Talk about your experience managing the performance appraisal process for your staff.

  • Organizational

    30. How do you stay organized?

  • Performance Based

    31. If hired for this role, how would you handle a large workload of clients working through a mortgage process?

  • Situational

    32. If a client were to be denied the financing that they desire, how would you handle that situation?

  • Stress

    33. Talk about a time you felt overwhelmed by your job duties. What did you do to stay organized and on track?

  • Teamwork

    34. We are building a very team-based culture. If hired for this position, what would you be able to contribute to this team-based culture?

  • Teamwork

    35. How do you build rapport with those that you work closely with?