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Western Union Interview
Questions

27 Questions and Answers by Ryan Brunner
Published April 13th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Money     Financial Services    

Question 1 of 27

This position at Western Union has generate a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

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1.

This position at Western Union has generate a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

This question is the perfect opportunity for you to highlight the one key quality that makes you the best person for this position, so be sure to really think about what this one quality is ahead of your interview. While there are many ways that you can take you answer to impress your interviewer and seal the deal for you in getting the job, be sure to avoid making assumptions about the other candidates in your answer. As well, be sure to avoid anything in your answer that points to this job being convenient for you personally or the fact that you'll be getting compensated for this work. Those are quick ways for you to go to the bottom of the candidate ranking list.

Ryan's Answer #1

"As I've talked about during this interview process and from what you can see on my resume, I have all of the technical skills needed to grow your financial advising practice here at Western Union. What sets me apart from my competition is my drive to succeed in this industry and I'd love to bring that drive to Western Union to help working with your highest profile clients possible. Growing up and continuing to this point in my life, I've always been a very competitive person. I've played many team and individual sports my whole life and my drive to win in those has definitely carried over to and been a huge benefit in my work as a Financial Advisor. I'd love to bring this competitive spirit to your team."

Ryan's Answer #2

"From what I understand about this role in Client Services with Western Union, my day to day work will include a lot of client interaction and I really feel like the job description was written with my skills and abilities in mind. But the thing that will really set me apart for being the perfect fit for this role is my experience on the sales side of things where I spent five years of my working career in the retail sales industry. In sales, I have developed key skills like product knowledge and selling skills that would be very beneficial to this role."

2.

In working with financial data here at Western Union, what are the steps you would take in the data validation process as part of your work?

Your job as a detailed and proficient Data Analyst requires you to take proper steps in the data validation process to ensure that data used is accurate and clean. Bad data in the financial industry can have a costly impact and your job will be to ensure that doesn't happen. For your answer to this question, discuss the importance and your method for both data screening and data verification as part of the validation process. Also, be sure to talk about any programs that you utilize during the validation process.

Ryan's Answer #1

"With any large analysis project and performing data validation, my first step is to create a detailed plan for the data needed. This plan will define the required data to be validated and set the way for the remaining steps. The next steps are to validate the information in the database and then the formatting of the data. Finally, prior to validating the data, sampling needs to be done to ensure that a small sample meets the requirements of the project. Being very proficient with many validation programs, I consider myself very proficient in both QuerySurge and Datameer but remain open to learning any new programs here at Western Union."

Ryan's Answer #2

"Here at Western Union, your Financial Advisors rely on the most accurate and up to date data to present to clients and I would take great pride in my job as a Data Analyst to provide the best data possible. To validate data, the two important steps I would take are data screening and data verification. I am very confident in my ability to work with algorithms that screens large sets of data for their accuracy. On top of that, I have worked with a few of the different data verification programs like Experian and Sage Intacct."

3.

How do you stay on top of new trends in the financial services industry?

The interviewer would like to know that your passion for financial services goes beyond your work hours. Do you keep on top of industry news and trends on your off time? Assure the interviewer that you are well immersed in the industry.

Ryan's Answer #1

"I stay on top of financial service trends through a variety of blogs, news sites and financial magazines. My favorite finance news site at the moment is businessinsider.com."

Ryan's Answer #2

"I believe that it is crucial for me to stay on top of news in the financial services industry if I hope to be a success. I have joined multiple meet up groups to network with industry peers. It has really helped my network and given me insight into how other financial service professionals are making their careers flourish."

4.

How can Western Union motivate you on the job?

Every employer should know how each of their employees is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

Ryan's Answer #1

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

Ryan's Answer #2

"I am a natural salesperson, so the best way to motivate me is through performance incentives. In my current position, I have been in the president's club for the past three consecutive years. I am highly motivated by the vacation that I am awarded annually."

5.

Western Union seeks out natural and confident leaders. What leadership qualities do you possess?

The interviewer would like to know that you can take on a leadership role even if it is not a formal leadership title that you possess. Everyone has leadership capabilities, whether they come in the form of training a new employee or merely leading by example.

Ryan's Answer #1

"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, through small incentives and awards, and we ended up being the top sales team in the company for the year!"

Ryan's Answer #2

"Some great qualities of a leader are:

- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future

These are just a few to get you started! With which qualities do you most identify?"

6.

If hired for this role at Western Union, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

In the financial services field, you should have strong personal motivation to succeed in your work and your interviewer is asking this question to see what it is that make you tick while on the job. While being open and honest in how you stay motivated on the job, make sure that your answer doesn't include collecting a paycheck every week or two. While money is certainly a motivator in this field, make sure that you use it in an appropriate context if you decide to talk about the financial piece of this business as being a motivator. In the end, your interviewer is looking to get a sense of how he or she will be able to keep you hungry for more if you are hired for this role.

Ryan's Answer #1

"I find myself the most motivated on the job when I am being challenged and when I can continue learning new things. From what I've learned in talking to others that currently work here at Western Union, the fast paced environment and continuous changes in the industry would keep me very motivated in my work and you'd never have to question if I were truly enjoying and being motivated in my work."

Ryan's Answer #2

"At a young age, my father taught me to do what I love and love what I do and I know that as I approach the middle years of my career that I made the right career choice. The personal finance field has really blended my love of helping others succeed and my passion for statistics and computers. In this role with Western Union, I'll be working with your clients everyday on helping them achieve financial success and that alone is all of the reason I need to get out of bed every morning."

7.

If you joined the team here at Western Union, how would you build relationships with those that you would be working closely with?

For this question, your interviewer will be looking to get the sense that you would be proactive about getting to know your colleagues and fitting into the culture of the organization. Use a personal approach to talk about ways that you have done this in the past and how you would do it if hired for this position. Talk about the importance of relationship building in your line of work and how it helps the overall good of the organization if you take the initiative to do this.

Ryan's Answer #1

"From my first day on the job, I would take the time to break the ice with my colleagues by introducing myself and setting up an individual meeting with each person. In the past, I've done these meetings over lunch or in an office where I've had questions prepared for me to get to know the person both personally and professionally. I want to ask my colleagues what they expect from me and what I can expect from them. I've found that these conversations really help to open up doors for working with each other moving forward."

Ryan's Answer #2

"Being the new person on the job can be a very high anxiety time for some people, but I love the opportunity to break the ice with my coworkers by making that first contact. I think it's important to get to know each other on a personal level because we spend so much of our lives together in the workplace and I am a caring person that wants to know how last night's soccer game went for the kids. Beyond that first ice breaking conversation, my work relationships are then bonded through my work ethic and helping others on my team to show that I am a true team player."

8.

Are you familiar with any of the financial fraud detection software that is being used today?

With today's technology available utilizing artificial intelligence, sophisticated algorithms and real time learning techniques, Fraud Analysts have many software programs available at their fingertips to help do their jobs effectively and efficiently. For this question, be sure that you have a solid base of knowledge surrounding the features and benefits of the programs that are available and tell your interviewer which ones you have experience with. As you answer, be sure to let your interviewer know that you are open and able to learn any program required out of this position at Western Union.

Ryan's Answer #1

"Over the last eight years working fraud prevention in the banking industry, I have worked on and attended many training seminars for programs like Q2, INETCO and bugurro and I have found myself to be very to learn and proficient in programs like these. Knowing that the difficult tasks of scouring through and patterning thousands of bank transactions per day can be solved with a program like these gives me a lot of confidence in my work to handle all of my other duties with confidence."

Ryan's Answer #2

"In my current role as a Fraud Analyst in the online retail world, I work with a program called DetectR. I love that the program is cloud based and allows me to customize our parameters for fraud detection on the fly and allows me to chart notes within the program. Being very computer and software literate, you will find that I am able to learn any new programs in a short time and thrive within them if hired for this position here at Western Union."

9.

At Western Union, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

In the financial services industry, overall client experience is a major predictor of business growth and the team at Western Union takes the overall client experience seriously. For this question, your interviewer will be looking for you to expand upon your customer service experience past what they can see from your resume. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer.

Ryan's Answer #1

"Over the past five years in my current role in customer service, my number one mantra has been to create the most personalized experience possibl for each person. I have done this by taking the time to get to know the customer, find out what their needs are and creating an experience unique to them. Where my time in automotive sales has really prepared for this role with Western Union is in this approach. If hired for this role, I know that I will be relied upon to use open and honest communication skills, time management skills and to take a empathetic and personalized approach with each client and I can definitely be relied upon to do that."

Ryan's Answer #2

"In my years in a front facing customer service role, I've prided myself on being the face of the franchise. More often than not, my interactions with customers can be the difference between a repeat customer and a person who never comes back again. To ensure repeat customers, I make sure that I am knowledgeable about our products and services, I'm proactive with their needs and I'm always accountable for any mistakes that are made on my organization's side of things. If given the opportunity to join the team here at Western Union, I will work hard to be highly educated in your services and be proactive and accountable in every interaction that I have."

10.

If you were having an interaction with a client here at Western Union and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

As the forward facing client services representative with Western Union, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

Ryan's Answer #1

"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

Ryan's Answer #2

"In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."

11.

Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?

Because financial clients can be in need outside of the standard 9-5 business hours, this position with Western Union may require the need for you to be flexible with your schedule to accommodate the business needs of the position. Prior to applying for the position, Western Union should have posted the expected hours for position for you to have an idea of what will be expected. When answering this question, it is best to be open and honest about what particular needs that you have for expected work hours. As well, it is acceptable to ask follow up questions regarding the work schedule if you need further clarification.

Ryan's Answer #1

"I am able to work a pretty flexible work schedule and have been used to doing this in my current role for the past six years. If I understand the expected hours for this position correctly, it sounds like the standard hours will be 8:00am to 5:00pm on most days with a rotating schedule to help cover evening hours up until 8:00pm and some rotating Saturday coverage as well. Is this correct?"

Ryan's Answer #2

"Having worked a flexible schedule that included early morning hours and hours into the evening, I am very open to a flexible schedule for this position. The only clarification I would need is how a schedule is determined and when I would find out about upcoming schedules if hired for this position. We do have a young child that we would need to plan daycare schedules for and so my spouse and I could coordinate pick ups and drop offs from daycare. Can you shed light on how scheduling works for this position?"

12.

Tell me about a time where you had to analyze information in order to make a recommendation.

Talk about your attention to detail and sharp focus on data and statistics. If the job requires you to take an analytical approach to solving problems, think back on your experience to offer up an example. Give as much insight into your process to show you are capable of taking an analytical approach to problem-solving.

Ryan's Answer #1

"I worked for a financial firm last year and had a client who was looking for investment recommendations. I gathered data on the stocks they were interested in, sorting through trends and historical data to determine the most promising returns."

Ryan's Answer #2

"As a financial service professional, I am always analyzing information before creating a path of recommendation for my clients. I am highly skilled when it comes to data analysis. My abilities stem from my statistics and analysis related courses while obtaining my Bachelor's degree in finance."

13.

What statistical analysis tools do you have experience working with?

As a successful and resourceful Data Analyst, your interviewer at Western Union is expecting you to be knowledgeable and well-versed in the many tools available to you. In your answer, be sure to show diversity within particular programs like SAS and SPSS while also explaining that you are very proficient in Microsoft Excel. On top of the programs, talk about any experience you have with programming and database language like SQL and Python.

Ryan's Answer #1

"In my current role, most of my analysis is handled in SAS and I've really grown to appreciate the program's ability to to manage large data sets and create predictive modeling in the financial field. From a past job, I have experience on SPSS and also with the SQL programming language to build robust databases. Of course, I have received expert level training in Microsoft Excel and consider myself a master of the program."

Ryan's Answer #2

"Having been in the field for over 15 years, looking back at the technological advancements in the tools that we use is very amazing. I consider myself very fluent in both the Sisense and KISSmetrics programs. I also have a good amount of experience in Crystal Reports."

14.

How do you believe your coworkers would describe you?

The interviewer would like to know how you are seen by your colleagues. Select approximately three words that truly define who you are. Be sure to choose words that radiate positive thoughts!

Ryan's Answer #1

"I believe that my coworkers, if asked, would describe me as a reliable person who is always ready to submit the best work possible. My work ethic has never been questioned, and I am very proud with the work that I have submitted in my career, so far."

Ryan's Answer #2

"Here are some other great keywords you could use:

- Encouraging
- Caring
- Knowledgeable
- Reliable
- Focused
- Honest
- Assertive
- Tenacious
- Motivated
- Ambitions
- Conscientious"

15.

We pride ourselves on our interdepartmental teamwork here at Western Union. If hired for this role, what kind of team player could we expect you to be?

In the financial world, teamwork at an organization is the key to success and life at Western Union is no different. As you talk about your abilities and experiences in being a great team player, try to highlight certain themes like building trust, gaining respect and being a subject matter expert as part of a larger team. Don't hesitate to show flexibility in your ability to both lead others and be lead by others and use examples of times that you've done both. To seal your answer for this question, talk about your desire to work as part of a team and do your research on this position to find out what types of colleagues you will be working with.

Ryan's Answer #1

"My colleagues that I work closely with would tell you that I'm knowledgeable in my area of expertise to contribute to the much larger team and do so without hesitation. As well, I'm able to communicate effectively, take direction and run with when needed and always willing to help out other areas if I have free time. I understand that I would be working very closely with the Advising staff here at Western Union and know that they would have high expectations out of my work."

Ryan's Answer #2

"I prefer to work in an environment that promotes teamwork and collegiality. If I were fortunate enough to join the team here, I want you to know that I love being in a leadership type role on a team where I can delegate work and help train others to better the organization. As well, I also thrive in a role where I am the minion and taking direction from others. I'd say that my key skills in working as a team are my ability to friendly, honest and trustworthy with my team."

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27 Western Union Interview Questions
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Interview Questions

  1. This position at Western Union has generate a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?
  2. In working with financial data here at Western Union, what are the steps you would take in the data validation process as part of your work?
  3. How do you stay on top of new trends in the financial services industry?
  4. How can Western Union motivate you on the job?
  5. Western Union seeks out natural and confident leaders. What leadership qualities do you possess?
  6. If hired for this role at Western Union, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?
  7. If you joined the team here at Western Union, how would you build relationships with those that you would be working closely with?
  8. Are you familiar with any of the financial fraud detection software that is being used today?
  9. At Western Union, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.
  10. If you were having an interaction with a client here at Western Union and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
  11. Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?
  12. Tell me about a time where you had to analyze information in order to make a recommendation.
  13. What statistical analysis tools do you have experience working with?
  14. How do you believe your coworkers would describe you?
  15. We pride ourselves on our interdepartmental teamwork here at Western Union. If hired for this role, what kind of team player could we expect you to be?
  16. What software programs do you use in your current work and how adaptable would you say that you are in learning and using new programs?
  17. Our clients here at Western Union expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?
  18. One huge philosophy that we believe in at Western Union is professional development. How have you worked to develop yourself professionally throughout your career?
  19. Think back over your career up to today and tell me about the most difficult day on the job you encountered. What made the day difficult and how did you handle that situation?
  20. We pride ourselves on teamwork here at Western Union and this role in Client Services relies on teamwork. What are the top qualities would you would bring to a team based atmosphere here?
  21. How do you think our field of fraud analysis will change in the next five to ten years and how will you be able to help Western Union stay at the forefront of those changes?
  22. At Western Union, we are always looking for bilingual skills from our staff to better suit and expand our client base. Do you speak any other languages fluently?
  23. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?
  24. How long will it take you to make a meaningful contribution to our team at Western Union?
  25. Here at Western Union, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?
  26. The day-to-day life at Western Union can be hectic and stressful at times. If hired for this role, how would you keep yourself motivated when working with stressed colleagues and pushy clients?
  27. If hired to this role here at Western Union, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?
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