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Frost Bank Mock Interview

To help you prepare for a Frost Bank job interview, here are 28 interview questions and answer examples.

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Question 1 of 28

If a customer at Frost Bank had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

As you look to interview for a Personal Banker position with Frost Bank, be sure to expect a question or two that really digs into the technical abilities that you would bring to the position in the form of a hypothetical situation that you will likely face in this role. This question is allowing your interviewer to gain insight into your knowledge of sound financial savings philosophies so be sure to talk about important aspects of a customer's finances that can impact their ability to save. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation.

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28 Frost Bank Interview Questions & Answers

  • 1. If a customer at Frost Bank had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

  • 2. What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?

  • 3. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

  • 4. If hired for this role here at Frost Bank, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

  • 5. Why would our clients here at Frost Bank want you to be their financial advisor?

  • 6. What experience do you have in multitasking different duties in any of your prior work experiences?

  • 7. How would you deal with an irate customer?

  • 8. Tell me about your cash handling experience.

  • 9. At Frost Bank, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

  • 10. What customer service experience do you have that would greatly benefit the customers at Frost Bank?

  • 11. The banking industry is built on trust and this is no different at Frost Bank. Do other people you have worked closely with consider you to be trustworthy?

  • 12. How would you rate your ability to learn new software programs on a scale of 1 to 10?

  • 13. Give me an example of how you keep track of details while engaging in conversation.

  • 14. In this finance role with Frost Bank, what do you feel would make for an ideal customer experience?

  • 15. Tell me about your education. How has it prepared you for this opportunity with Frost Bank?

  • 16. Have you ever had to work with a difficult colleague? How did you handle that situation?

  • 17. Frost Bank strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

  • 18. As a Personal Banker with Frost Bank, why is providing tailored customer service important? How would you make this a priority if hired for this role?

  • 19. What is the highest level of mathematics that you completed during any of your schooling?

  • 20. If a client here at Frost Bank were to be denied the financing that they desire, how would you handle that situation?

  • 21. Tell me about a goal you achieved. What steps did you take to get there?

  • 22. How would you handle communication with a customer that was visibly upset?

  • 23. What do you know about Frost Bank?

  • 24. In your opinion, what are the benefits of banking with Frost Bank?

  • 25. As a Personal Banker at Frost Bank, how would you select products to suggest to our customers?

  • 26. Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

  • 27. Due to the continued explosion of the digital world, Frost Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

  • 28. What are your top three strengths? How will you use them to make an impact at Frost Bank?