Credit Counselor Mock Interview

17 Credit Counselor Interview Questions with 15+ User Answer Examples

1. 1.

   How do you handle stressful situations?

   User-Submitted Answers

   1. I assess the situation and react to it rather than stress. If a customer is upset, I would focus on the task at hand.
   2. Stressful situations are seen as a challenge for me. So I take it as an opportunity to perform well and learn more.

2. 2.

   What's your ideal company to work for?

3. 3.

   Why do you want to be a credit counselor?

   User-Submitted Answers

   1. I have been dealing with the financial environment for a past 9 months and I have seen that there are many people who are in debt. I want to help them and provide them counselling to free them from debt.

4. 4.

   How would you rate your own credit?

   User-Submitted Answers

   1. I would rate my own credit as good.
   2. I would rate my credit as good. I'm aware of what my debt is and make my payments in a timely manner.

5. 5.

   What is your favorite tip to give a client?

   User-Submitted Answers

   1. Being on the counseling program and sticking with it will be very rewarding in the end.

6. 6.

   What credit advice would you give yourself?

   User-Submitted Answers

   1. Live within my means and try not to incur debt.
   2. Live within my means and be aware of of all my finances.

7. 7.

   Why did you choose to pursue a career as a Credit Counselor?

   User-Submitted Answers

   1. Being on the counseling program and sticking with it will be very rewarding in the end.
   2. Because I want people to see me as there hope to free themselves from debt and I would also like to help them in choosing their best credit c.

8. 8.

   What is the most difficult part of being a Credit Counselor for you?

   User-Submitted Answers

   1. When a client fails to finish the program due to a life altering situation and they call crying to be put back on the program.

9. 9.

   What are your career goals?

   User-Submitted Answers

   1. Is to enhance my knowledge and skills in telephone banking and excel in my position.

10. 10.

    Where do you see yourself in 5 years?

    User-Submitted Answers

    1. I see myself in a much superior position with a lot of experience and knowledge.

11. 11.

    What are your greatest strengths?

    User-Submitted Answers

    1. My biggest strenght is the ability to communicate and by that listning effectively to the customers needs to ensure that they have th right produt that will solve their problem.

12. 12.

    What are your greatest weaknesses?

    User-Submitted Answers

    1. I am very talktive. But I have worked on it and have started to use my weakness in building good relatiuon with the cx.

13. 13.

    Why should we hire you?

    User-Submitted Answers

    1. Great at dealing ppl. ..... Very supportive team memeber.... Great sommunicator verbally and writing... I keep mysel fit.. And am a quick learner.

14. 14.

    What would you say to an irate customer over the phone and how would you turn them around and diffuse the situation?

15. 15.

    Explain a time you had to deal with a difficult customer.

16. 16.

    How does phone work appeal to you?

17. 17.

    How would you respond to a client who has objections to getting on a debt management program?

    User-Submitted Answers

    1. Explain the process and reassure the client that we are here to help them get their debt on a plan that will be manageable to them.
    2. Explain the process and Reassure them that I'm there to help them.
    3. Explain the process and assure them that credit counseling is not a negative situation.
    4. With debt management program you will not only keep a track of your expensies, but you will also save your self from debt and high interst rate.