17 Credit Counselor Interview Questions with 15+ User Answer Examples
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1.
How do you handle stressful situations?
- I assess the situation and react to it rather than stress. If a customer is upset, I would focus on the task at hand.
- Stressful situations are seen as a challenge for me. So I take it as an opportunity to perform well and learn more.
User-Submitted Answers
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2.
What's your ideal company to work for?
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3.
Why do you want to be a credit counselor?
- I have been dealing with the financial environment for a past 9 months and I have seen that there are many people who are in debt. I want to help them and provide them counselling to free them from debt.
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4.
How would you rate your own credit?
- I would rate my own credit as good.
- I would rate my credit as good. I'm aware of what my debt is and make my payments in a timely manner.
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5.
What is your favorite tip to give a client?
- Being on the counseling program and sticking with it will be very rewarding in the end.
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6.
What credit advice would you give yourself?
- Live within my means and try not to incur debt.
- Live within my means and be aware of of all my finances.
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7.
Why did you choose to pursue a career as a Credit Counselor?
- Being on the counseling program and sticking with it will be very rewarding in the end.
- Because I want people to see me as there hope to free themselves from debt and I would also like to help them in choosing their best credit c.
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8.
What is the most difficult part of being a Credit Counselor for you?
- When a client fails to finish the program due to a life altering situation and they call crying to be put back on the program.
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9.
What are your career goals?
- Is to enhance my knowledge and skills in telephone banking and excel in my position.
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10.
Where do you see yourself in 5 years?
- I see myself in a much superior position with a lot of experience and knowledge.
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11.
What are your greatest strengths?
- My biggest strenght is the ability to communicate and by that listning effectively to the customers needs to ensure that they have th right produt that will solve their problem.
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12.
What are your greatest weaknesses?
- I am very talktive. But I have worked on it and have started to use my weakness in building good relatiuon with the cx.
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13.
Why should we hire you?
- Great at dealing ppl. ..... Very supportive team memeber.... Great sommunicator verbally and writing... I keep mysel fit.. And am a quick learner.
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14.
What would you say to an irate customer over the phone and how would you turn them around and diffuse the situation?
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15.
Explain a time you had to deal with a difficult customer.
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16.
How does phone work appeal to you?
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17.
How would you respond to a client who has objections to getting on a debt management program?
- Explain the process and reassure the client that we are here to help them get their debt on a plan that will be manageable to them.
- Explain the process and Reassure them that I'm there to help them.
- Explain the process and assure them that credit counseling is not a negative situation.
- With debt management program you will not only keep a track of your expensies, but you will also save your self from debt and high interst rate.
User-Submitted Answers