17 Credit CounselorInterview Questions
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What credit advice would you give yourself?
Community Answers
- "Live within my means and try not to incur debt."
- "Live within my means and be aware of of all my finances."
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What are your career goals?
Community Answers
- "Is to enhance my knowledge and skills in telephone banking and excel in my position."
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How would you respond to a client who has objections to getting on a debt management program?
Community Answers
- "Explain the process and reassure the client that we are here to help them get their debt on a plan that will be manageable to them."
- "Explain the process and Reassure them that I'm there to help them."
- "Explain the process and assure them that credit counseling is not a negative situation."
- "With debt management program you will not only keep a track of your expensies, but you will also save your self from debt and high interst rate."
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How does phone work appeal to you?
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Explain a time you had to deal with a difficult customer.
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What would you say to an irate customer over the phone and how would you turn them around and diffuse the situation?
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Why should we hire you?
Community Answers
- "Great at dealing ppl. ..... Very supportive team memeber.... Great sommunicator verbally and writing... I keep mysel fit.. And am a quick learner."
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What are your greatest weaknesses?
Community Answers
- "I am very talktive. But I have worked on it and have started to use my weakness in building good relatiuon with the cx."
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What are your greatest strengths?
Community Answers
- "My biggest strenght is the ability to communicate and by that listning effectively to the customers needs to ensure that they have th right produt that will solve their problem."
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Where do you see yourself in 5 years?
Community Answers
- "I see myself in a much superior position with a lot of experience and knowledge."
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How do you handle stressful situations?
Community Answers
- "I assess the situation and react to it rather than stress. If a customer is upset, I would focus on the task at hand."
- "Stressful situations are seen as a challenge for me. So I take it as an opportunity to perform well and learn more."
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What is the most difficult part of being a Credit Counselor for you?
Community Answers
- "When a client fails to finish the program due to a life altering situation and they call crying to be put back on the program."
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Why did you choose to pursue a career as a Credit Counselor?
Community Answers
- "Being on the counseling program and sticking with it will be very rewarding in the end."
- "Because I want people to see me as there hope to free themselves from debt and I would also like to help them in choosing their best credit c."
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What is your favorite tip to give a client?
Community Answers
- "Being on the counseling program and sticking with it will be very rewarding in the end."
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How would you rate your own credit?
Community Answers
- "I would rate my own credit as good."
- "I would rate my credit as good. I'm aware of what my debt is and make my payments in a timely manner."
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Why do you want to be a credit counselor?
Community Answers
- "I have been dealing with the financial environment for a past 9 months and I have seen that there are many people who are in debt. I want to help them and provide them counselling to free them from debt."
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What's your ideal company to work for?