17 Credit Counselor
Interview Questions

1. What credit advice would you give yourself?

   Community Answers

   • "Live within my means and try not to incur debt."
   • "Live within my means and be aware of of all my finances."

2. What are your career goals?

   Community Answers

   • "Is to enhance my knowledge and skills in telephone banking and excel in my position."

3. How would you respond to a client who has objections to getting on a debt management program?

   Community Answers

   • "Explain the process and reassure the client that we are here to help them get their debt on a plan that will be manageable to them."
   • "Explain the process and Reassure them that I'm there to help them."
   • "Explain the process and assure them that credit counseling is not a negative situation."
   • "With debt management program you will not only keep a track of your expensies, but you will also save your self from debt and high interst rate."

4. How does phone work appeal to you?

5. Explain a time you had to deal with a difficult customer.

6. What would you say to an irate customer over the phone and how would you turn them around and diffuse the situation?

7. Why should we hire you?

   Community Answers

   • "Great at dealing ppl. ..... Very supportive team memeber.... Great sommunicator verbally and writing... I keep mysel fit.. And am a quick learner."

8. What are your greatest weaknesses?

   Community Answers

   • "I am very talktive. But I have worked on it and have started to use my weakness in building good relatiuon with the cx."

9. What are your greatest strengths?

   Community Answers

   • "My biggest strenght is the ability to communicate and by that listning effectively to the customers needs to ensure that they have th right produt that will solve their problem."

10. Where do you see yourself in 5 years?

    Community Answers

    • "I see myself in a much superior position with a lot of experience and knowledge."

11. How do you handle stressful situations?

    Community Answers

    • "I assess the situation and react to it rather than stress. If a customer is upset, I would focus on the task at hand."
    • "Stressful situations are seen as a challenge for me. So I take it as an opportunity to perform well and learn more."

12. What is the most difficult part of being a Credit Counselor for you?

    Community Answers

    • "When a client fails to finish the program due to a life altering situation and they call crying to be put back on the program."

13. Why did you choose to pursue a career as a Credit Counselor?

    Community Answers

    • "Being on the counseling program and sticking with it will be very rewarding in the end."
    • "Because I want people to see me as there hope to free themselves from debt and I would also like to help them in choosing their best credit c."

14. What is your favorite tip to give a client?

    Community Answers

    • "Being on the counseling program and sticking with it will be very rewarding in the end."

15. How would you rate your own credit?

    Community Answers

    • "I would rate my own credit as good."
    • "I would rate my credit as good. I'm aware of what my debt is and make my payments in a timely manner."

16. Why do you want to be a credit counselor?

    Community Answers

    • "I have been dealing with the financial environment for a past 9 months and I have seen that there are many people who are in debt. I want to help them and provide them counselling to free them from debt."

17. What's your ideal company to work for?