"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
The interviewer wants to be assured that you can handle the workload required of you as a claims adjuster and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?
More Answer Examples
Entry Level Example
"Here are some suggestions on how to handle a large workload:
- List your tasks and prioritize them
- Think of which functions add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks, so you do not exhaust yourself
- Communicate your struggles with your leadership or team"
Experienced Example
"My workload is packed but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in my files. My work schedule leaves no room for error; I have an endless amount of claims to get through. So, I'm used to having an incredibly full workload."
Being a claims adjuster can be stressful. How can we motivate you, even on the toughest days?
Professional Answers Preview
"I am motivated by the simple fact that my work can truly help people who need it. Many of my clients have been through tough experiences that include loss of property, and personal injury. It's gratifying to be able to give them some good news through it all."
Motivated and engaged employees are always better performing employees. Talk to the interviewer about the ways that you stay motivated on the job, even when the going gets tough. This information will help them to keep you motivated in the future when necessary.
More Answer Examples
Entry Level Example
"I am most motivated in an environment with strong teamwork and good leadership. A healthy environment with lots of opportunity for feedback and growth makes me want to perform well for my team, and my clients."
Experienced Example
"I am motivated by paving new paths and creating structures to support my deserving clients. I am self-motivated and enjoy seeing my hard work make a difference for an organization or a personal client."
Do you always double check or proofread your work?
Professional Answers Preview
"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work, especially as an adjuster."
As a claims adjuster, submitting accurate work is incredibly important. The interviewer would like to know if you are the type to proofread your work before submitting it. Assure the interviewer that you are diligent when it comes to providing good, clean, and reliable work.
More Answer Examples
Entry Level Example
"During my time in university, I had to submit error free papers, often under high amounts of pressure and tight deadlines. Triple checking my work is a habit at this point."
Experienced Example
"I try to, but in today's quick response age, I know that I send emails with mistypes sometimes. I concentrate very well on reports and presentations, and I do ask other people to review important letters or emails before sending them."
How would you describe your relationship with your clients?
Professional Answers Preview
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships.
More Answer Examples
Entry Level Example
"As I am newer to my career as a claims adjuster, I have only had a handful of clients, so I spend a lot of time working with them. Because of my level of focus and support, I get along very well with them."
Experienced Example
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the claims process, better."
Are you comfortable contacting physicians regarding claims involving injuries?
User-Submitted Answers
1.
Yes because I believe in team work when making difficult decisions.
2.
I have not had that opportunity to experience any contact with a doctor.
3.
I have not had to speak with a doctor.
4.
I have not had to speak with a doctor.
5.
Sorry, I don't have this experience. If this come across.
6.
No, but I have had to investigate a claim or claims that a wine was.
7.
No, but I have had to call wineries when customers have made questionable claims about a wine.
8.
I have investigation skills and experience which are the core function of the company and I am looking forward to help the company to reach its goals.
9.
No, but I did consulted a doctor for a doctor's report on one of my cases.
10.
Not at all, though I consult doctors on various case dockets regarding the bed letters or hospital file not in questionable claims as I''ve never worked with claims before.
11.
The place that I work I had to deal with different doctors.
12.
I would read the claim first to see if the doctor needs to be contacted.
13.
No, but I would be exited to have the opportunity to do so.
14.
No, I would evaluate the injuries reported against the entire claim and profile of the customer.
15.
Yes, many times. Sometimes they were helpful and sometimes they were not. It all depends on the place or doctor.
Being a claims adjuster can be stressful. How can we motivate you, even on the toughest days?
User-Submitted Answers
1.
Claims is a variable foeld and each claim can bring challanges, it has intersting moments.
2.
Challenges involved because the bring me right to area I may have neglected.
3.
I enjoy looking into a policy to see if the customer has coverage for their claim and helping the customer out to get their property fixed. It has a rewarding feeling when you can help someone out.
4.
My motivation come from getting the problem solved.
5.
I enjoy liaising with clients. I also enjoy helping clients to solve their problem. If clients feel satisfied, I feel satisfied too.
6.
Customer service and goal focused.
7.
Problem solving that motivates me if I do my best and help resolve a problem and if the client is cestisfied I am certisfied too.
8.
Customer satisfaction, challenging situations.
9.
Motivation comes from getting a problem solved. I has a rewarding feeling when you help a client and solves the problem, if a client is happy I am happy too. I like helping people out.
10.
My motivation comes from helping a person solves his or her problem. I like helping people out.
11.
My motivation comes from helping other people and solve their problems. If a client is happy I am happy too.
12.
To reach a fair and equitable settlement.
13.
I have always seen the reward given for hard work in claims. Also the desire to help customers have a smooth claims process. I have been on the other side of claims and have had a bad claims experience.
14.
The excitement of dealing with multiple situations and people.
15.
Being able to offer customers hope and let them know that everything is going to alright.
How would you describe your relationship with your clients?
User-Submitted Answers
1.
Professionally I had to transition form medical yo insurance but I remained upbeat and was successful in both careers.
2.
My brother drowning at a nearby dam. I reacted fast to remove him since I had good swimming skills.
3.
When I lost my dad. I wasn't born yet when he died so I wasn't able to deal with it at the time but I have had to deal with it my whole life. I deal with it by talking to him and leaning on other family members for support and for them to tell me stories about how he was.
4.
The most difficult period of my life was having two family members who were terminally ill at the same time. The way I dealt with it was one day at a time.
5.
It was the first time I was laid off from a job which I worked for almost 10 years. I really like that job and I missed my ex-colleagues. Fortunately the paid my a long-service pension which was 10 months of my monthly salary. I used these money to join a cooking course. Since I always worked overtime before and never have time to cook, I started to cook from that period of time till now. Cooking becomes part of my daily live.
6.
I had an incident where I suffered a severe head injury. I was in and out of consciousness for 4 days. When I was back to reality I had some minor external injuries but had a moderately severe cerebral edema. I had long term memory, and immediate short term memory but no memory of people around me that I didn't have not just daily but multiple interactions with on a daily basis. Head full of noise, mom walking down street, cal-trans worker buying his co-worker an oranch soda. I couldn't add 2+2. I mean I would know the answer, but I just couldn't get it to compute in my head to what the answer was. I thought to myself "well Allen", this is what its like to be dumb. Now you know. And it was so odd, because I would think to myself "well Allen, you're going to dumb for the rest of you life" but I couldn't bring myself to care. I was just "oh well", as if I was too dumb to care that I was dumb. It took around 6 months for my head to clear and regain most of my mid term memory back and return to work. It was at this point that I began to really examine my life and what I was doing. I had a greater appreciation for people, a greater appreciation of life itself and actually living it. It was then that after looking at what I was doing for work, even though I was really good at, I liked my job, I liked my co-workers. I thought to myself I want to be out in the world mingling with the public every day. I don't want to be in an office all day long. So I decided to pursue a career in outside sales. I didn't do that over night. I worked another 3 months to be certain I didn't just have some type of temporary brain damage that was causing me to think that. I wanted to allow myself to get back into the routine of my job and see if I just didn't click back in. But I still had the same feelings and so I looked around to see what I might want to do. My girlfriend made the suggestion "you like wine" why don't you look at that and what it takes to be a wine salesperson". So I did. I gave a 90 day notice to allow sufficient time to find a replacement and at the end of that I was off and into the wine business.
7.
Work related- I was having this challenge whereby a certain family was having those individuals who were not willing that a postmortem be conducted to their family member, I was suppossed to intervene to deal with this situation. I tried to explain to their elders the importance of the postmortem, I manage to knock some sense into their minds and the postmortem was conducted.
8.
Looking after my children alone juggling a job day to day life and gaining my degree. I'm still here to live another day so quite well really.
9.
Work related: I had a challenge with my serious dockets as I am investigating serious and violence crimes, so those dockets are under a thread of being stolen or get lots, I therefore came up with a plan of making duplicates on each docket and keep the original in a safe place, that is how I dealt with that challenge.
10.
Work related: I had a challenge with my serious dockets being under threat of being stolen or get lots therefore I had to come up with a solution of making duplicates of all my dockets and keep the originals in a safe place. That's how I dealt with that challenge.
11.
Work related, I had a challenge of my serious dockets to be under a threat of being stolen or lost, I then came up with a solution by making duplicates and keep the original in a safe place.
12.
When my wife tore her achilles tendon when our son was less than two years old. I worked hard and just kept pushing.
13.
When my father passed. I look to him when I was younger for advise on a lot of life changing things like buying a house. It was hard at first but I managed to wipe the tears and move forward one day a time.
14.
Going through a divorce. Having to be a weekend father to my children. I stayed positive and stayed involved in there lives as well as maintained a family unity even after seperation I continue to include my ex in on important gatherings for the benefit of the children.
15.
Right now is the most difficult period in my life and I am working upwards of five jobs to get by.
What types of claims related programs and software are you well versed in?
User-Submitted Answers
1.
I bring experince in claims, medical knowledge and a postive attitude.
2.
I have skills viable to work in your organisation as I look forwaard to achieving your goal as that of mine.
3.
I want to advance my career into a job that is challenging and rewarding. I enjoy helping people out. I am a organized persona and am friendly and enjoy talking with people. I am a fast learner and like learning new things.
4.
I am a motivated person who wants to advice in my career. I am a caring person and enjoy a challege.
5.
I am a motivated person who wants to advice in my career. I am a caring person and enjoy a challege.
6.
You should hire me because I know how to manage diverse relationships, I am an effective listener, I am organized and I am a problem solver with integrity.
7.
I am mature and stable. I will not give up my job once I am trained. I want to use my skill and experience in my job. I am interested in this job because I used to negotiate and liaise with clients. I have job satisfaction when I can persuade them.
8.
I'm an industrious and dependable person. I'm very positive and affable which goes a long way in dealing with the public. I have a very solid and grounded work ethic and I don't like to complete a task any less than perfect. I'm very practiced in problem or complaint resolution, being able to quickly diffuse a rough situation, quickly ascertain the underlying cause of the complaint or problem and work diligently to find a workable solution that is agreeable and beneficial to all parties involved.
9.
I'm a self motivated and positive person. I'm industrious, dependable and accountable. I am practiced in dealing with the public and have excellent problem and complaint resolution skills. I also have a great depth of experience in working with complex processes and matrixes and I work extremely well in a fast paced and even a chaotic environment.
10.
Good company to learn, earn and grow.
11.
Share your knowledge and work experience, Skill related job and career goals.
12.
I think that I would be a great fit for the organization and the position available. I come from another insurance background, I understand the importance of helping clients in a time when they need it the most. I am able to quickly learn and adapt to new situations with no supervision.
13.
I have investigation skill which I think are in line with the comany's requirements or demand as I am looking forward to achieve the company's goal as that of mine and advance my career in a job which is challenging and rewarding.
14.
I will go the extra mile and endure all claims are handled in a timely manner.
15.
I have investigation skills and eperience which I think are in line with the company's requierements for this position as a claims adjuster.
Are you comfortable contacting legal council regarding claims involving injuries or crime?
User-Submitted Answers
1.
I have studied law in my bachelor degree course thereby getting the knowledge on laws relation to insurance which incorporate Claims.
2.
I do not have any experience with legal counsel on claims but I have had lots of contact with attorneys from my previous job and had to talk with them frequently about a person's property and/or Wills. I feel comfortable talking with attorneys and look forward to speaking with them about claim situations as well.
3.
I've never been in contact with legal counsel regarding claims but I do have contacts with the legal counsiel including prosecutors and advocates, I think with that experince and contacts I won't have any difficulties should the client is not certisfied with his or her claims and decide to take the company to court, I will deal with that and present my facts in the court of law.
4.
I have none but am willing to undertake any training provided to become successful within the company.
5.
I listened to the person and try to incorporate the person's thoughts into my point of view and thereb2making the best decision.
6.
Not many. But have had many years of dealing with claims handlers . And dont believe I would have a problems understanding there legal obligations to the consumers as owed a pre loss indemnification.
7.
I am excited to gain my first experience through you.
8.
I have frequently reached out to counsel for opinions on claims, especially in different states.
9.
Mostly advise and what the legalities would be should a particular decision be taken.
10.
I have a small amount of experience on that level.
11.
Fair bit of experience negotiating with BI claims.
12.
I had a personal flooring job where I had to defend my company in a claim.
13.
I would speak with our inside legal counsel on files. I would go over my file with them, and let them know why I made my liability decision. I would also negotiate claims with claimant's attorneys.
What are you currently working on for self development?
User-Submitted Answers
1.
1. Starting my work as when it appears,
2. Obeying my seniors without questions the job the give to me.
3. Consulting others before making my decision.
2.
I am a hands on type of learner, so I may not understand something fully till I get to start doing it myself. I also need to take lots of notes when learning something new until I understand what I am doing. I can be shy when put into a room full of people until I start knowing those people.
3.
Delegation, Perfectionist and straight talker.
4.
Sometimes I work with a sense of urgency, I feel let down by people who are not willing to work with the pace I am working with and sometimes I am not enjoying to just sit and do nothing yet I saw that I can do something to help but that task maybe was not given to me.
5.
Overdoing things, not relaxing,
6.
Time is my greatest weakness it is the one thing that brings about limitation.
reading peoples minds .
making everyone happy isnt always possible.
7.
My greatest weaknesses is I multitaske my work.
8.
My strength is my weakness and my weakness is my strength, example to seek and to resolve the issue with new perspective but again there may be resolution issue that may impact on the result.
9.
My three greatest weaknesses are: I often become consumed with my work and don't allow myself a break, At times I focus too much on small details which might slightly elongate the time I take to work on a project, I am also working on controlling my body language so that I do not accidentally offend anyone.
10.
Delegating - I often have a hard time allowing other to help me because I don't know if they will be through enough or do as good of a job.
Speaking in front of large groups - I'm ok doing this but I do get really nervous.
Too thorough - if I'm not careful it can slow me down sometimes.
11.
1. Get nervous when speaking in front of large groups .
2. Very critical of my own work
3. people pleaser.
12.
I am an impatient person. I'm too friendly.
13.
Tend to expect coworkers to be as passionate about the job as I am.
creative and always looking for ways to do things faster and not always the best solution.
14.
I may lack some skills but I'm eager to learn. Sometimes with my family I become to sensitive I want them to succeed and I get disappointed. In some aspects I may be to strong will but with mAturity I'm working on it .
15.
Take on too much, putting undue stress on myeself for things not within my control, being a perfectionist.
When you have difficulty persuading someone to your point of view, what do you do?
User-Submitted Answers
1.
I listen to the person and try to incorporate the persons thoughts towards my view thereby making the best decision.
2.
I would look for facts to help get my point across. I would be persuasive in my point and not back down.
3.
I research and produce evidence of my point to show the validity of my side.
4.
Listen to them and come to mutual agreement.
5.
I listen to the person and try to incorporate the person's thoughts into my view and thereby make the best decision.
6.
Talk calm and clear not getting flustered rethink the situation and try a different approach.
7.
I listen to that person and try to incorporate the person's thoughts into my point of view and thereby making the right decision.
8.
Try and see things from their point of view and work my way back.
9.
I dont usually have that type of a problem but if I did I might offer some middle ground that we can compromise and come up with a realistic solution.
10.
I listen to what they have to say and see if I may have missed anything that may help me to persuade them again.
11.
I try to ask them what about my point of view they don't agree with or understand and try to address each point one-on-one in hopes that I can persuade them.
12.
Discuss it along with another co worker.
13.
Listen someone's view first and discuss what will be the result of that view and explain what will be the result of my view these are the positives coming.
14.
I stay calm and try to put myself in their shoes. Once I understand where they are coming from, I can form a mental plan of how to answer all of their concerns and persuade them to see things my way.
15.
I put myself in their shoes and say what I would want to hear.
Tell me why you are the right fit for our claims adjuster position.
User-Submitted Answers
1.
1. Vision. Being the best insurance company the the region.
2.
I would for it, its a great company.
3.
Established in 1937 and hold core values of integrity, respect, excellence, goals and profit.
4.
It is a fast growing company with the vision of helping people out from their crisis and it is an authorised financial providers.
5.
The company has various department and is a world wide organisation that offers fantastic opportunities for its employees and promotes cpd.
6.
I listen to that person and try to incorporate the person's thoughts into my point of view and thereby making the right decision.
7.
I researched it and know that it has been in business for over 60 years and that it strives to provide excellent service.
8.
I have worked with adjusters in the past from this company and have always had a positive experience with them.
9.
I know it was formed in 1933 and the corporate office is in Columbus and you have been voted one of the best places to work for the past three years.
10.
Allstate is the largest personal insurer companies in the nation and they have are a company that really invests in not only their employees through offering employee resource groups but also the community through programs like, Safe driving for Teens and Domestic Violence advocacy for women.
11.
The company deals with all insurance products and help clients the their claim as soon as possily.
12.
Is a market leader distribution through 4 different agencies and culture of the company is best fitted what I know for me.
13.
Established in 1937, you are one of the largest providers of car insurance in the US. You pride yourself on being one step ahead of the insurance industry. You value Integrity, Respect, Ambition, Excellence, and Profit.
14.
It has been in the market for a long time and it has good customer service ratings.
15.
I know that you are a multimillion dollar company that was first established in 1878 with revenue of over 2.3 billion each year and one of the top rated insurance providers in the world.
When have you taken an existing process and used your own creativity to make it better?
Question 12 of 25
Tell me about yourself.
Question 13 of 25
When would you be available to start?
Question 14 of 25
What is the most important thing you are looking for in your next company?
Question 15 of 25
Would you say you are a better verbal or written communicator?
Question 16 of 25
What questions do you have for me?
Question 17 of 25
Tell me about your leadership qualities.
Question 18 of 25
We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
Question 19 of 25
What are your salary expectations?
Question 20 of 25
Tell me about your post-secondary education. What was your best course, and which one gave you the most difficulty?
User-Submitted Answers
1.
I have a two year assiciotes degree plus many many years in sales training, managemtn and real estate training.
2.
My best course is my psychology class because it's dealing with the mind, and the way people think has always fascinated me.
Question 21 of 25
How well do you understand the insurance industry?
User-Submitted Answers
1.
From carrier perspective there are lots of opportunity in this organization to grow myself and shows my potential within the company's outfit.
2.
Well fast pace trust with the customers.
3.
I am still learning the basics a great deal, but understand the need to exist and how it provides answers in need. I chose this industry based on skills that I found being underused in the past and very appealing to exercise.
4.
I'm only an outsider but I have been a customer for many different type of insurance. I have taken Insurance class in college and made an A. I feel like I have a good understanding for and outsider.
5.
I understand the insurance industry enough to handle claims.
As a claims adjuster, you will face clients in distress. How will you handle communication with individuals in distress?
User-Submitted Answers
1.
Be calm and listen to them first and advise them it will be dealt asap.
2.
Some sort of counselling, customers are most of the time unhappy with the delay, try to be quite and have patience and learned what customer realy want.
3.
I have been trained in the art of keeping calm through my experience as a musician.
4.
I'm patient, kind understanding and empathetic.
5.
By placeing yourself in the clients situation and make sure you trear clients are treated the way you want to be treated.
6.
My backgrounds working as a customer see rep.
7.
My sense of empathy: I can deliver effectively a sense of understanding and, when possible, an assurance that I can help.
8.
I'm a compassionate person and I listen and empathize.
9.
I think everyone wants to feel important so I need to give them respect. Again listen to their needs. I will be a listener and a problem solver.
10.
I'm pretty much a calm person. I let them vent for about two minutes. Let them know I understand they are upset. However, I need to explain the claim process, so we can move forward.
I will rise up through the ladder of the organization hierarchy to being a manager to the medical department.
2.
In five years I expect to have moved up from the claims adjuster position to a supervisory position.
3.
I am looking forward to work hard by awarding genuine claims to genuine clients and reaching the company's goal as that of mine.
4.
Naturally I have to be where I have set my goal within the span to that ultimate success where I must be a leading person to motivate and help subordinates to resolve the claims and in decisional making process.
5.
Working for you and being the best at what I do.
6.
Happy, Healthy successful.
7.
Definately in a senior position or junior managemtn.
8.
I see myself graduated from college, and moving higher in the insurance industry.
Have you progressed in your claims career as you have expected?
User-Submitted Answers
1.
This will help me utilize my learnt skills and gain more practical skills in your organisation.
2.
I want to make the claim experience more positive by achieving the goals set by the company.
3.
Claims Adjuster has lost of knowledge.
4.
To switch from the present position to claim to get more exposure.
5.
The job is very inspiring to me. I think it will be a great challenge in an area that I am interested in. I enjoy working hard and seeing results.
6.
Actually, I landed a job in the claims department at a young age through a friend of a friend. I learned the role and the skills that came with it. It was something it enjoyed and so I stayed in that area.
7.
I want to do something new and challenging I work with insurance everyday so I think it will be a nice transition for me.
A Claims Adjuster is also referred to as an Insurance Adjuster or Claims Handler. An Adjuster is responsible for assessing policyholder claims that come through an insurance company. Investigating the policyholders claim is the beginning of a Claims Adjuster's role and may include negotiating a payout from the insurance company to the claimant. A Claims Adjuster can find employment with any Insurance Agency.
Professional mannerisms and great communication skills are key to the success of a Claims Adjuster. An Adjuster may need to work directly with Physicians, Law Enforcement, Lawyers and other professionals who may be required to give their professional opinion on the health and well-being of a claimant or the state of their property.
A Claims Adjuster is required to perform investigatory related tasks associated with car accidents and personal injury, for example. A strong memory and keen eye are some characteristics that may be important for an Adjuster to possess. Negotiation skills are a must-have as a Claims Adjuster must make recommendations for insurance payout amounts based on each individual policy and situation. Claims Adjusters should be very detail oriented since organization and precision are vital to a claim's accuracy. Every single detail matters when it comes to an insurance claim.
A post-secondary degree can greatly improve one's ability to gain employment as an Adjuster. A degree in Business, Finance, or Administration may be desired. A post-secondary degree may not always be required to gain employment as a Claims Adjuster; however, one must always be properly licensed. Licensing may change between States so it's important to check for policies and regulations when moving from State to State.