List of 25 Claims Adjuster Interview Questions & Answers
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1.
When you have difficulty persuading someone to your point of view, what do you do?
How to Answer
Do you consider yourself to have a convincing personality? Are you a confident negotiator? Talk to the interviewer about your ability to persuade others to see your point of view.
Rachelle's Answer
"As a claims adjuster, my judgment is often questioned by clients who may not like the conclusion that I have come to on their file. This is where strong persuasion skills must come in. I need to be able to show the client my findings and assure them that the assessment is fair. I do so simply by stating the facts and taking emotion out of it."
Rachelle's Answer
"I have written many persuasion pieces during my time in university. I believe that this experience, coupled with my growing understanding of the insurance industry, will equal great persuasion and negotiations skills in no time!"
Rachelle's Answer
"They say a great negotiation is when both parties feel they have gained something and lost something. When I need to persuade someone to see my side, I will focus on what they are gaining and what I am losing based on their agreeance. I have been in the claims industry for twelve years now, so my deep knowledge base helps to lend itself to my persuasion skills as well."
5 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"As a claims adjuster, it is very common that, unfortunately, someone does not agree with your decision or offer on the claim. If negotiating a settlement, I start at the bottom of my range to allow for the flexibility to compromise with the customer. I also explain the reasoning for the value that I am offering. If the customer understands why I am offering the value, they are more likely to compromise."
Rachelle's Feedback for the Answer Above
Great answer, and a very good approach. If you have any training in negotiations or persuasive selling, this would be a great time to mention that training.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I take the time to listen to the customers' concerns before interjecting my position. Once the customer has been able to express their concerns, I will go through the reason for the decision in a way that they will understand."
Rachelle's Feedback for the Answer Above
This is a wonderful approach, and very smart! Good answer.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"As a customer service supervisor, it is common that I will have escalated calls from a customer who does not agree with a product or service provided. I start by explaining the rationale based on what is covered & the value of the product or service provided. If the customer understands the value, they are more willing to accept."
Rachelle's Feedback for the Answer Above
Value-based sales/customer service is a very important skill! Do you have any formal training on this topic that you could mention in your response?
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I will simply walk them through the dice method letting them understand policy language and how I came up with a fair value for the loss."
Cindy's Feedback for the Answer Above
Ok, that's great that you have a method, but will the interviewer be familiar with the dice method? You'll probably want to explain it to make sure, and then describing through example will help it make sense.
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"As a claims adjuster, I am often tasked with explaining denials of coverage. I use active listening and expressing empathy while focusing on the gains of the claim."
Marcie's Feedback for the Answer Above
Definitely! Can you talk about a time when you successfully did this? Did you use a certain tone of voice or certain words? How did you make sure that the customer understood what you were telling them and accepted it? Give more details here to further strengthen your response. Good job!
How would you rate Marcie's Feedback?
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2.
Tell me why you are the right fit for our claims adjuster position.
How to Answer
A successful hire needs to feel like the right fit for both parties. By researching the company before your interview, you are telling the hiring manager that you are interested in the position. Discuss with the interviewer some of the points that stood out to you during your research.
Rachelle's Answer
"I have researched your company online; including your website, online reviews, and on glassdoor.com. Some of the points that stuck out to me were that your agency is very community-minded, puts its customers first, and you reward your employees for their dedication. These are all traits that I am looking for in my next place of employment."
Rachelle's Answer
"I am good at what I do, motivated, and I am excited to put my recent education to work for your esteemed organization. Your branch offers an exciting opportunity for me to hit the ground running in a career as a claims adjuster and I won't let you down!"
Rachelle's Answer
"I feel that I am the right fit for this company because, from what you have described, my personality, skills, and drive are what you are looking for in your next claims adjuster. The challenges that come with this position are all challenges that I welcome. I am confident that this is the right fit for both of us."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am passionate about helping people. I recently obtained my GA adjuster license & I'm excited to put my customer service experience to work for State Farm. State Farm offers an exciting opportunity to begin my career as a claims associate & I'm eager to leverage my experience to advance State Farm's mission."
Rachelle's Feedback for the Answer Above
This is a clear overview as to why you are a fantastic fit. If possible, try to sprinkle in some information regarding your past successes and achievements related to this work.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"Well as you saw my resume that I was philosophically sound for the position I have completed five programs geared toward the fundamentals of being a sound claim adjuster."
Cindy's Feedback for the Answer Above
Ok, good start. This question presents a good opportunity to explain your experience and how it would contribute to the position you seek. I would recommend briefly explaining what you learned from these courses and how they've prepared you.
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I possess all the skills and experience you are looking for. I'm confident I would meet and exceed your expectations for the position. Not only do I have 14 years of experience working behind the scenes with policy, eligibility, approvals/denials, and fraud reporting but I have communication and people skills with customers, physicians, and legal teams."
Marcie's Feedback for the Answer Above
This is a strong answer because you clearly list all of your strengths and the experience you have. This question is a great opportunity to really sell yourself and you have. Great answer!
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"I believe I am a good fit for the company based on State Auto's goal of caring for the customer. The way the company puts the care of the customer first aligns with my personal goal of helping people. In addition, I am a very self-motivated individual and feel like I would thrive in this type of work environment."
Chad's Feedback for the Answer Above
Great! It is clear you have taken the time to research the company, which validates your genuine interest in the position. You also do well to draw a specific connection between your personal goal of helping people and the values of the company. To further strengthen your response, include any past successes or achievements related to this type of work.
How would you rate Chad's Feedback?
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3.
When would you be available to start?
How to Answer
Before your interview, make sure you have a start date in mind for the new employer. Whether you need to give two weeks notice to your previous position, or are unemployed and can start right away, be prepared with an affirmative answer.
If you are currently working, you should always show professionalism by offering two weeks notice to your current employer. No hiring manager is ever impressed when they hear 'I can quit my job today and start tomorrow!' Show that you are professional and reliable in all situations.
Rachelle's Answer
"As a professional courtesy, I would like to give my current employer two weeks notice. I could start anytime after that.
OR
I am currently unemployed; however, I have a long weekend trip planned from the 12th to the 15th. I would be thrilled to start the Tuesday after that."
Rachelle's Answer
"I would need to give a customary two weeks' notice to my current company so that they could choose if they want me to stay and transition accounts or make it my last day. But, out of courtesy to them, I need to let them make the decision."
Rachelle's Answer
"I would need to give my employer two weeks' notice. Due to my length of employment, it is possible that I may need to work an additional week if they were to request it of me to aid in the transition to the next adjuster, but I am available immediately following. Can you clarify your timeline for me?"
3 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I would need to give customary two weeks' notice to my current company so they may choose if they want me to stay or make it my last day."
Rachelle's Feedback for the Answer Above
To the point, straightforward, and a professional/respectful approach.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"As a professional courtesy, I would like to give my current employer a two weeks notice and then I'm willing to start any time after that."
Cindy's Feedback for the Answer Above
Good. Always good to reflect your professionalism.
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I have to give my current employer the standard two weeks notice so I can complete my caseload."
Marcie's Feedback for the Answer Above
This is a reasonable response. Consider rephrasing it in a slightly more positive tone, like below:
"I'm very excited to potentially have the opportunity to work for you. If we decided to move forward, I would just have to give my current employer two weeks' notice. This way I can wrap up my accounts and help them train someone if needed. As soon as that period has been completed, I'd be available to start and hit the ground running."
How would you rate Marcie's Feedback?
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4.
As a claims adjuster, you will face clients in distress. How will you handle communication with individuals in distress?
How to Answer
As a Claims Adjuster, being empathetic to those in distress will be required. Assure the interviewer that you are capable of communicating well with individuals in trouble. Discuss how you interact in these circumstances.
Rachelle's Answer
"I can be empathetic with my clients who are in distress. I understand that claims are often emotional for others and I try my best to be cognizant of that. I will take notes at a pace that makes the client feel comfortable."
Rachelle's Answer
"I will handle communication with all clients using great listening skills, empathy, and open communication. Everyone deserves to feel listened to, no matter their level of distress."
Rachelle's Answer
"Individuals in distress often need to be handled a bit gentler and with more empathy than the average client. I let my clients know that they are in good hands, are listened to, and cared for. My clients have said nice things about me and my communication methods, over the years."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Customers who are in distress may need a little more empathy than other customers. I think it is best to let the customer set the pace of the conversation, especially if they are upset. Many times, taking a moment to listen to their concerns, then address them can take so much stress off their shoulders."
Rachelle's Feedback for the Answer Above
It sounds like you have a considerable amount of empathy for your customers who may be facing tough situations. Well said!
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I understand as a claim adjuster someone who has just suffered a loss is not at ease until the property is restored to normalcy so I would approach them in such a gentle way in which they are at ease and willing to discuss the loss."
Cindy's Feedback for the Answer Above
Good! Communicating with empathy is critical when times are stressful.
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I am faced with clients in distress on a regular basis when working with Medicaid cases. I am more gentle and empathic with these clients. I walk them step by step through their policies at a comfortable pace and ensure they understand them. I ensure that they also feel heard and understood. I am often thanked and complimented by my clients for the way I handle their cases."
Marcie's Feedback for the Answer Above
It's great that you have experience in this area and that you talk about it in your reply. It sounds like you take a very empathetic and kind approach when working with people who are going through challenging times. If there's an example you could include of a specific person in this condition who you helped, that would make your answer even more memorable to the interviewer. Nice job!
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"It is my goal to assure the customer that they are well cared for and to make sure their voice is heard. As an example, I had a recent widow who called the office very concerned about her plan and premiums after her husband's passing. I assured her everything would be okay and that the company is here to help. I walked her through her policy and answered any questions she had. A week later I received a card thanking me for the help in her situation."
Chad's Feedback for the Answer Above
It sounds like you have a considerable amount of empathy for clients who may be experiencing difficult situations, and are able to communicate effectively. Providing a story example from your career is a nice touch. Great job!
How would you rate Chad's Feedback?
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5.
Tell me about your leadership qualities.
How to Answer
The interviewer would like to know what you consider to be strong leadership qualities. When describing leadership qualities, try to avoid general terms and give some unique ideas.
A great leader is someone who people naturally want to follow. They have exceptional interpersonal skills and the ability to build relationships with nearly any personality type. A respected leader will take ownership of their mistakes and will always lead their team by example. True leaders see the importance of motivating others and recognizing even the smallest achievements. Which of these qualities do you most identify?
Rachelle's Answer
"I like to lead by example and set high expectations for my team. I make sure expectations are clear and that the team receives regular feedback so they know they are valued and how they can improve. I also like to allow time for things like awards and shout-outs to create camaraderie. Overall, I would describe my leadership style as committed, motivating, positive, and honest."
Rachelle's Answer
"Although I have not yet been in an official leadership role, I believe I lead effectively by showing others respect regardless of their position or title, creating an open environment in which everyone knows that feedback is welcome, and setting achievable but high expectations for myself at all times."
Rachelle's Answer
"I have taken many workshops and courses to improve my leadership skills over the years. My leadership qualities are best summed as dedicated, attentive, and motivating. I like to recognize my teams' small wins because that motivates them to continue achieving."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I have lead a team of temps at disaster sites and have also mentored new employees. I set good examples for them to follow and use effective communication. I add a touch of motivation when I communicate. I am naturally approachable and can be counted on for knowledgeable responses to policy by team members that I mentor."
Marcie's Feedback for the Answer Above
All of these qualities sound great but be sure to support these assertions with specific examples. If you've already gone into the example that involves temps at disaster sites in other answers, perhaps focus here on discussing how you mentor new employees. Give specific details about times when you set good examples, communicated effectively, created motivation, and provided knowledgeable responses. This will make your answer more meaningful and impactful to the interviewer.
How would you rate Marcie's Feedback?
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6.
Are you comfortable contacting physicians regarding claims involving injuries?
How to Answer
The interviewer would like to know if you bring experience with engaging physicians in your claims. As a claims adjuster, it is essential to be professional and organized as you will be required to communicate with other professionals such as physicians. Talk to the interviewer about a time where you had to work directly with a doctor on a claim.
Rachelle's Answer
"Just last week I was asked to research a claim which called for a conversation with the physician. I was able to simply relay the information to him, and he confirmed and denied any parts of the claim. I find that with physicians, you need to be fast paced and concise in your communication as they are swamped."
Rachelle's Answer
"I have not worked at this level, as of yet, however; I am confident in my abilities to speak with physicians concisely and professionally. I would gladly accept any additional training in this area from your senior adjusters. I come willing to learn and improve!"
Rachelle's Answer
"Yes, I have worked with physicians on many claims during my nine-year career as an adjuster. I am more than comfortable speaking with professionals at any level. With physicians, I have found that you need to be well-organized and to the point. Showing respect for their extraordinarily busy days is key to communication with them."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am very comfortable contacting physicians. I have worked on many files that require detailed written orders & I reached out daily to physicians to obtain them. Also, I would reach out to physicians to clarify injuries & diagnoses to make sure we were fulfilling the request with the correct items & scheduling the correct exams."
Rachelle's Feedback for the Answer Above
Great examples of your related work. Your response is confident and to the point. Well done.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I am comfortable contacting physicians and their staff. I have several years of experience contacting physicians for info and authorizations. I've learned it is best to be polite, professional, and have questions organized to make these calls as quick as possible; their time is valuable and they expect it to be treated as such."
Marcie's Feedback for the Answer Above
Great! Discussing your experience in this area and explaining what you do to make the calls go smoothly and efficiently shows that you are knowledgeable and capable. Providing a specific example of a time when you worked with a physician in this capacity would strengthen your answer.
How would you rate Marcie's Feedback?
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7.
Are you comfortable contacting legal council regarding claims involving injuries or crime?
How to Answer
The interviewer would like to know if you bring experience with engaging legal professionals in your claims. As a claims adjuster, it is essential to be professional and organized as you will be required to communicate with other professionals. Talk to the interviewer about a time where you had to work directly with anyone involved in law while investigating a claim.
As a claims adjuster, you will spend time speaking with legal counsel on claims that may be larger or more complex. Assure the interviewer that you can handle a task such as this.
Rachelle's Answer
"I have had some exposure in dealing with legal counsel, including working with a couple of prosecutors on a fraudulent claim that I had a couple of years ago. I am trained and prepared to handle higher-level tasks involving legal."
Rachelle's Answer
"Just last week I was asked assist on a claim which called for a conversation with the claimant's lawyer. It was a great learning experience for me as I shadowed the senior claim adjuster and took a lot of notes in regards to his communication methods."
Rachelle's Answer
"Yes, I have worked with legal professionals on many claims during my nine-year career as an adjuster. I am more than comfortable speaking with professionals at any level. With lawyers, I have found that you need to be well-organized and to the point."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am comfortable contacting legal professionals. Working with workers' compensation files during my previous employment, many claimants had legal council & therefore, I would have to speak with their counsel regarding ancillary health service needs to fulfill their prescription."
Rachelle's Feedback for the Answer Above
Excellent! It seems you would breeze through these types of tasks with ease.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"Yes, I am comfortable contacting legal counsel regarding claims for the simple fact that legal counsel is considered an external customer who will bridge the gap in order to get a claim closed out within a timely fashion."
Cindy's Feedback for the Answer Above
Great. You may want to expand on how you gained a comfort level working with legal or why you're comfortable. Have you had to consult with legal in the past? How have you prepared or how have they helped you work through a problem?
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I have experience with contacting the district attorney's secretary with Medicaid fraud cases. I've learned it is best to be polite, professional, and ensure by double-checking the fact-finding is organized and reported accurately; their time is valuable and they expect it to be treated as such."
Marcie's Feedback for the Answer Above
Great! It sounds like you've experienced this area already. You also clearly explain how you make sure these calls go efficiently and smoothly. Just be sure your answer isn't too similar to the other ones you've already given. Nice job!
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"Although I never directly contacted the legal council myself, I would feel comfortable obtaining information about the claim. I observed senior-level claims adjusters in my previous position and felt it was a great opportunity to learn from. With training from the company, I am confident that I would be able to gather the necessary information about the claim."
Chad's Feedback for the Answer Above
Good answer! Based on your previous experience, the interviewer will be assured that you are able to communicate professionally with legal counsel. If you were able to observe a senior-level claims adjuster communicating directly with legal counsel in your previous position, highlight it for the interviewer, and discuss any key takeaways.
How would you rate Chad's Feedback?
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8.
Being a claims adjuster can be stressful. How can we motivate you, even on the toughest days?
How to Answer
Motivated and engaged employees are always better performing employees. Talk to the interviewer about the ways that you stay motivated on the job, even when the going gets tough. This information will help them to keep you motivated in the future when necessary.
Rachelle's Answer
"I am motivated by the simple fact that my work can truly help people who need it. Many of my clients have been through tough experiences that include loss of property, and personal injury. It's gratifying to be able to give them some good news through it all."
Rachelle's Answer
"I am most motivated in an environment with strong teamwork and good leadership. A healthy environment with lots of opportunity for feedback and growth makes me want to perform well for my team, and my clients."
Rachelle's Answer
"I am motivated by paving new paths and creating structures to support my deserving clients. I am self-motivated and enjoy seeing my hard work make a difference for an organization or a personal client."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"On tough days I am motivated by my customers. When dealing with claims, you are dealing with unfortunate situations, and I like helping people. I try to think about how I am helping restore what has been lost. That's what keeps me going on the toughest of days."
Rachelle's Feedback for the Answer Above
It seems that you look at the positive side of what you are doing and how your work can significantly impact your customers. Very nice! Is there anything the company themselves could do to keep your motivation levels high?
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I am most motivated in an environment with strong teamwork & supportive leadership. An environment offering constructive feedback & growth encourages me to perform well for my team & customers."
Rachelle's Feedback for the Answer Above
Nicely done! Now, how does the hiring company fit the bill when it comes to these terms?
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"On the toughest of days, I think about what I set out to be and what it took me to get here as a claim adjuster. When I set out to be a claim adjuster it was for helping people on the tough days. It really brightens my day to put a smile on someone's face for restoring their property to normal."
Cindy's Feedback for the Answer Above
Great. The human element of the job is motivating to you, and that comes through in your answer.
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"The insurance field can be stressful. I find this work to be rewarding to help people through a difficult time which is self-motivating. I enjoy it when leadership provides daily motivational feedback on our work well done."
Marcie's Feedback for the Answer Above
It's helpful to the company if it knows what motivates you, whether it be verbal praise, non-monetary rewards, or financial incentives. It sounds like you are content with constructive and positive feedback from your supervisor on a frequent basis. It also sounds like you're internally motivated just because you like to help people. Great answer! You might also briefly discuss how you view stress in a favorable light and thrive in fast-paced, high-pressure situations.
How would you rate Marcie's Feedback?
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9.
How would you describe your relationship with your clients?
How to Answer
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships.
Rachelle's Answer
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Rachelle's Answer
"As I am newer to my career as a claims adjuster, I have only had a handful of clients, so I spend a lot of time working with them. Because of my level of focus and support, I get along very well with them."
Rachelle's Answer
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the claims process, better."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I have worked in claims for 13 years, and unfortunately, sometimes customers have more than one accident. I have been called and asked to be their adjuster for their subsequent accidents because they felt that I handled their claims fairly in a friendly manner."
Rachelle's Feedback for the Answer Above
Being asked to work with them again must be a very nice compliment - a true testament to your great work!
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"My customers & clients are important to me. A happy client helps me achieve my goals & creates/maintains company revenue by creating more referrals. My relationships can be best described as open & honest. I have found the more upfront I was with my clients & setting clear expectations resulted in the client having confidence I will get the job done. I will leverage this same philosophy with State Farm customers by providing honest and well-researched answers to their questions."
Rachelle's Feedback for the Answer Above
These are all great ways to develop strong client relationships.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"My relationships with my clients I will consider are open and honest for the simple fact that we can talk to each other about anything and give each other genuine feedback."
Cindy's Feedback for the Answer Above
Ok, good start. Reflect a bit on what a client wants from the relationship and how you'll fulfill their expectations. Is there a customer service component that you can discuss?
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"Friendly and caring. I ensure my clients are not just satisfied but that they are heard. I am always polite, friendly, patient, and I'm able to identify when empathy needs to be used. I'm often complimented by the clients for my service and am asked for my email address or phone number for future inquiries and service."
Marcie's Feedback for the Answer Above
Nice. The interviewer will be happy to hear that your client relationships are friendly and caring. To strengthen your answer, consider adding a specific example of a time when you met with a client and provided empathetic, polite, and patient service. The more details you add, the more meaningful and memorable your answer will be.
How would you rate Marcie's Feedback?
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10.
Have you progressed in your claims career as you have expected?
How to Answer
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in your future as a claims adjuster.
Rachelle's Answer
"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
Rachelle's Answer
"I am pleased with the progress of my claims career since graduating university. I am proud of my accomplishments and the opportunities presented to me so far. I've had some great mentors in this industry."
Rachelle's Answer
"Overall, I am satisfied with my career progression in the claims industry. Everyone, including me, hits roadblocks or setbacks, but I have been able to push through them and stay on track."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am pleased with the opportunity to begin my claims career with State Farm, and I am confident I will naturally progress with State Farm if selected."
Rachelle's Feedback for the Answer Above
Confident, and well put. This is a perfect way to answer if you are coming from a different role/industry.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I have not been offered a claim adjuster position yet I am an insurance inspector, but the moment I am offered a claim adjusting position I will set out to exceed expectations and thrive toward continuing education to increase my skills."
Cindy's Feedback for the Answer Above
You have the foundations of a persuasive answer here, but try framing it a little differently. If you don't have the claims experience per se, what discrete experience do you have that makes you a good candidate? What about being an insurance inspector has contributed to your knowledge of being a claims adjuster?
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I have progressed but not at the pace I'd like due to some opportunities that did not have growth; however, I have managed to stay resilient. This particular position would bring me to where I need to be."
Marcie's Feedback for the Answer Above
So the current role you're in didn't provide growth opportunities? Perhaps consider providing more color for the interviewer here. It's great that you've stayed resilient and that you are making changes now to move into a position that allows you to progress.
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"So far in my career, I am satisfied with how far I've progressed in a short amount of time. When working for State Farm as a customer service intern I was only part-time. Eventually, I became so helpful throughout the office that I became an essential member of the team and was quickly relied on by others in the office. I feel as though State Auto would help me advance even further with the room for advancement in my career."
Chad's Feedback for the Answer Above
You sound pleased with your career progression so far, and confident in your ability to succeed and advance with State Auto. Great job!
How would you rate Chad's Feedback?
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11.
What are you currently working on for self development?
How to Answer
Self-development is very important and a good hiring manager will want to know that you are capable of seeing a need for growth and improvement in your own personal and professional, life. Discuss with the interviewer the steps that you are currently taking for self development. This can include physical activity, reading, a hobby, meditation, committing to more family time, etc.
Rachelle's Answer
"I am a big proponent of self-development. Currently, I am committing to reading a new development related book every month. It's been very helpful for me but also allows me to relax a bit more in my off time."
Rachelle's Answer
"Great question! My favorite way to invest in myself is to listen to a podcast on my drive home every day. These podcasts will range from comedic to topics of self-reflection."
Rachelle's Answer
"I am a huge fan of TED Talks and will listen to one each day while I cook dinner for my family. These talks help me to remain creative in my personal and professional life."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am currently working on having less screen time at home and spending more time with my family and being more present at the moment."
Rachelle's Feedback for the Answer Above
This is a fabulous goal where everyone wins :)
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"Spending more time with my family & being more present in the moment."
Rachelle's Feedback for the Answer Above
These are all important life factors to address! How do you ensure that you are more present in the moment? What is your approach, and how will this help you in the workplace?
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I am an enthusiast on educating myself and at the moment I am currently enrolled in the Institute CPCU courses to further my education in the insurance property and casualty landscape."
Cindy's Feedback for the Answer Above
Great. The commitment to take courses will definitely impress the interviewer. What motivated you to sign up for courses? What are you learning that will help persuade the interviewer that you can do the job well?
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"Self-development is very important to me. I meditate several times a week which helps with creative thinking as well as stress relief. I am always spending quality time with my family which as a bonus helps me build rapport with customers who share their family stories with me."
Marcie's Feedback for the Answer Above
Good answer! Meditation is a great way to relieve stress and to allow yourself time to think creatively. It's also nice that you enjoy spending time with your family. Do you participate in any activities that help you to develop yourself either personally or professionally? Taking online courses? Attending industry conferences? Joining groups that allow you to pursue a hobby? Trying to link your answer back to the role is always a good idea.
How would you rate Marcie's Feedback?
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12.
What types of claims related programs and software are you well versed in?
How to Answer
When it comes to the claims related programs and software that you are proficient in, you should have these keywords on your resume; however, be prepared to expand on your level of expertise in the interview. You could rate yourself from 1-10 or use words such as beginner, intermediate, advanced, and expert.
Rachelle's Answer
"For industry related software, I am an expert level user in CaseWorks Pro, FileTrac, and Logickull. Additional programs that I am well versed in include Excel, PowerPoint, and Word. My technical skills are strong, and I am confident that I can learn any of your programs quickly."
Rachelle's Answer
"I have advanced skills in Microsoft Office Suite; however, being new to this industry, I do not have exposure to claims or insurance related programs. I am eager to learn and can get a head start through online tutorials if you'd like."
Rachelle's Answer
"I have seen many advancements in insurance related software over the years and am trained in a variety of them including FileTrac, Record360, and CaseWorks. I am advanced in learning new systems. Could you share with me the programs that you use here?"
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am proficient in Microsoft Office Suite & Salespad, however, being new to this industry I do not yet have exposure to programs or software related to claims or insurance."
Rachelle's Feedback for the Answer Above
This is a good approach. To finish up your response, I recommend asking a question related to their programs/software. I have offered an example below.
"I am proficient in Microsoft Office Suite & Salespad; however, being new to this industry, I do not yet have exposure to programs or software related to claims or insurance. Could you share with me the programs and software used in this role? I would be happy to gain a head start by watching online tutorials."
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I am well-versed with exacta mate as I have previously taken a four-day comprehensive training course. Exacta mate teaches you the fundamentals and a comprehensive overview of how to use the software."
Cindy's Feedback for the Answer Above
Great! Have you since applied that knowledge? You may include details about using the software to demonstrate proficiency.
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I am experienced using the state of Florida's customized system to manage caseloads and documents, and process benefits. I am experienced in all MS office programs and Avaya communication software. I am a quick learner when it comes to systems and I am confident I can learn your programs quickly."
Marcie's Feedback for the Answer Above
Excellent answer. You do a great job of listing the programs you've comfortable using, and you also indicate that you're a quick learner who can easily learn new programs if needed. Perfect!
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"Software that I have an excellent understanding of is Microsoft Office and all its extensions, as well as Google software equipment. I have a basic understanding of Industry related software which I was able to learn from my previous position at _____. Would you mind sharing any programs that you use? I would be happy to learn about them as I have a high interest in claims and the insurance industry."
Chad's Feedback for the Answer Above
Excellent! You have taken a smart approach by asking a question related to the specific programs/software the company uses. Your willingness and enthusiasm in learning the claims-related software will undoubtedly validate your interest in the position of interviewer.
How would you rate Chad's Feedback?
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13.
Do you always double check or proofread your work?
How to Answer
As a claims adjuster, submitting accurate work is incredibly important. The interviewer would like to know if you are the type to proofread your work before submitting it. Assure the interviewer that you are diligent when it comes to providing good, clean, and reliable work.
Rachelle's Answer
"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work, especially as an adjuster."
Rachelle's Answer
"During my time in university, I had to submit error free papers, often under high amounts of pressure and tight deadlines. Triple checking my work is a habit at this point."
Rachelle's Answer
"I try to, but in today's quick response age, I know that I send emails with mistypes sometimes. I concentrate very well on reports and presentations, and I do ask other people to review important letters or emails before sending them."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Spelling and grammar errors are a pet peeve of mine, and I always proofread my work before submitting it. It is important to customers that we cross our t's and dot our i's."
Rachelle's Feedback for the Answer Above
The more precise your work, the more your customers will trust you. You make an excellent point here!
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I always proofread my work before submitting it. Handling claims require accuracy & it is important for our customers that we are precise & maintain professionalism."
Rachelle's Feedback for the Answer Above
You make an excellent point regarding how important accuracy is for your customers and the overall perception. Nice answer!
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"Yes as an inspector I definitely double-check and proofread my work before I send it in especially on personal lines and commercial lines due to the simple fact that submitting the reports has to be accurate at all times for the reviewer's in the underwriters' understanding."
Cindy's Feedback for the Answer Above
That's a good rationale. Talk about your process as well. How do you make sure your work is error-free?
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"Errors can be costly and hinder productivity so submitting accurate work is important to me. I always double-check my work before submitting."
Marcie's Feedback for the Answer Above
Nice. The interviewer will undoubtedly be happy to hear that you always double-check your work before submitting it. You also explain why you do this (errors are costly). Perfect!
How would you rate Marcie's Feedback?
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14.
Where do you see yourself in 5 years?
How to Answer
Hiring a new team member is a time consuming and often expensive endeavor for a company. It's impossible to know where you will be in 5 years but you should assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their adjuster position.
Rachelle's Answer
"I see a lot of opportunities for career growth and advancement with your organization. For that reason, I would like to spend the next five years working into a role with a more prominent management component."
Rachelle's Answer
"In five years I would like to be well-respected in the claims industry and have a few new certifications on topics such as liability laws and strategic claims negotiations."
Rachelle's Answer
"In five years I would like to be seen as an authority in the insurance industry. I would like to be well-connected and trusted when it comes to my work here and be heavily involved in the training of new adjusters on topics such as liability laws and industry ethics."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I want to be well respected in the claims industry & gain new certifications on liability and successful negotiations."
Rachelle's Feedback for the Answer Above
These are excellent goals to set, especially coming into a new industry. If possible, try to give a genuine indicator that you plan to be with the company during this 5-year plan.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"In five years I see myself as a complete Adjuster someone who has been learn the fundamentals and became greater at skills and highly educated in the insurance landscape for property and casualty claims."
Cindy's Feedback for the Answer Above
Good. Below is a suggested rewrite for your consideration. You may also want to think about career growth. Is there a higher-level position that you aspire to within the industry?
"Within five years of becoming an adjuster, I would like to have mastered the fundamentals of the job and gained a greater level of skill and experience in the discipline. I enjoy a challenge and I also enjoy learning, so I would educate myself in the property and casualty claims aspects of insurance to become as knowledgeable as possible. "
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I like staying with companies long-term to grow stronger in the policies I work with and serve clients better. I'd like to grow with Allstate and see myself promoted into a senior role or supervisory position in 5 years with Allstate."
Marcie's Feedback for the Answer Above
You do a good job of explaining that you like to stay with companies long-term and why. Also, it's great that you envision yourself moving into a senior role or supervisory position within the next five years. This will show the interviewer that you are ambitious and motivated to learn and grow. Nice job!
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"In 5 years, I see myself growing and advancing through the role as claims adjuster given the opportunity to do so with State Auto. In addition, I would like to continue earning certification through the Institutes, focusing on claims. Currently, I am obtaining my AINS through the Institutes and plan to continue expanding my knowledge through the position."
Chad's Feedback for the Answer Above
Good answer! You have established clear and attainable goals to work towards, demonstrating long-term planning and ambition as it relates to the future direction of your career. Indicating that you plan to be with the company through this growth is a nice touch!
How would you rate Chad's Feedback?
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15.
How do you handle a larger than average workload?
How to Answer
The interviewer wants to be assured that you can handle the workload required of you as a claims adjuster and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?
Rachelle's Answer
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
Rachelle's Answer
"Here are some suggestions on how to handle a large workload:
- List your tasks and prioritize them
- Think of which functions add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks, so you do not exhaust yourself
- Communicate your struggles with your leadership or team"
Rachelle's Answer
"My workload is packed but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in my files. My work schedule leaves no room for error; I have an endless amount of claims to get through. So, I'm used to having an incredibly full workload."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"When faced with a large workload, I review the tasks at hand and prioritize them handling the most critical first. This way, I can make sure I am making the most efficient use of my time."
Rachelle's Feedback for the Answer Above
This is a very good approach to handling a large workload. Try also to include any tools or apps that you use to keep your tasks on track.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I handle a larger than average workload but I've placed the ones of higher priority first getting them completed to get the claims closed out then working the ones of lower priority to get those completed."
Cindy's Feedback for the Answer Above
Great. A system of priority is key to managing a heavy workload. Do you have an example you can share that shows the interviewer how you make decisions about priority?
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"My current workload is packed so being organized, planning, and prioritizing are important. After a catastrophe situation when workloads are almost 4 times larger, communication, teamwork, and the ability to shift between tasks quickly are a must in addition to organization and prioritizing."
Marcie's Feedback for the Answer Above
Good reply! It's great that you mention organization, planning, and prioritization, all of which are very useful when dealing with a large workload. You might also talk about some of the tools you use to implement these methods (spreadsheets? internal programs?)
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"In my current position, I am required to stay on top of my work despite the number of clients I have. To manage this, I create several to-do lists, one of high priority, one of moderate priority, and one of low priority. In addition to this, I also have a weekly planner where I plan out my tasks for the week to come. This allows me to stay on top of work and not get overwhelmed by the amount on my plate."
Chad's Feedback for the Answer Above
Great! It sounds like your current role requires a high level of organization, and you have developed an effective system to keep yourself, and your workload, organized. If there are any specific tools or apps you use to manage your to-do lists, be sure to highlight them in your response.
How would you rate Chad's Feedback?
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16.
How well do you understand the insurance industry?
How to Answer
The interviewer would like to know about your level of understanding when it comes to the insurance and claims industry. Assure the interviewer that you are capable of doing this job well. Highlight how long you have been exposed to the insurance industry and how you keep up to date on industry-related changes.
Rachelle's Answer
"I have a strong understanding of the industry from working as an Adjuster for the past four years. I like to keep up to date on new policies and industry related changes to ensure that I am always on top of things at work."
Rachelle's Answer
"I am newer to the insurance industry; however, recently graduated with my Bachelor of Science in Business Administration. During this time, I learned a great deal about how insurance works. I understand the importance of accurate claims and am confident that I would be a fantastic adjuster."
Rachelle's Answer
"I am an expert in the insurance industry and have trained upwards of fifteen new claims adjusters, over my ten-year career. I would consider myself a subject matter expert in the area of general insurance and liability laws."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I have a broad knowledge of the insurance industry from the internal customers to the external customers and the ultimate customer who are the end-users. The agent or producer submits a policy request. The line underwriter reviews the policy and recommends coverage. Once the coverage is recommended the underwriter sends the policy request back to the producer or agent who then submits the policy to the end-user the policyholder."
Cindy's Feedback for the Answer Above
Ok, good. This is a broad question that can be answered in any number of ways, including discussing trends in the industry or recent changes. You can enhance your answer by showing a broad-based understanding of the industry drawn from your reading or other knowledge sources.
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I have a strong understanding of the industry from the application process to applying policy for approvals and denials, using friendly and empathic customer service to get help to clients in difficult times, approving Medicaid claims as well as reaching out to Physicians and legal teams regarding fraud claims. I have 14 years of experience working with medical insurance policies and contracts."
Marcie's Feedback for the Answer Above
Excellent answer. You point out all of the experience and knowledge you've previously gained by working in the industry for 14 years. This is a strong response that reminds the interviewer of all your strengths and experience. Great job!
How would you rate Marcie's Feedback?
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17.
Tell me about your post-secondary education. What was your best course, and which one gave you the most difficulty?
How to Answer
A junior claims adjuster may have just a High School Diploma and on the job training. If you'd like to have a specific concentration then you may need a Bachelor's Degree in a Business concentration. Talk to the interviewer about your best coursework, and the most challenging, if you have attended post-secondary education.
Rachelle's Answer
"My best course while obtaining my Bachelor's of Business Administration was Business, Society, and Ethics. I feel it was my best course because Sociology and Ethics are fascinating topics for me. I found my most challenging course to be Management Strategy simply because I don't have a lot of experience in management."
Rachelle's Answer
"I am looking to gain on the job experience in addition to my high school diploma. I have signed up for some online courses including 'The Ethical Practices of an Adjuster.' Are there any other courses that you'd like to see me take before starting with your organization?"
Rachelle's Answer
"My first start as a claims adjuster was strictly on-the-job training. However, since my start eighteen years ago, I have taken many professional development workshops and courses including Strategic Claims Negotiations, Understanding Punitive Damages, and the National Flood Adjuster Training Program."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Effective communication enhanced my interactions with clients. Anatomy and Physiology took a structured and organized approach and I transfer those skills to workflow planning; knowledge from this course made medical claims more relatable to me. I've used but never built Databases so Business computing was a challenge. Now my skills with my work database have grown because of it."
Marcie's Feedback for the Answer Above
It sounds as though you got a lot out of the courses you took. It's great how you connect what you learned in the courses to the role. It's also positive how even your most challenging course benefits you now professionally. Excellent!
How would you rate Marcie's Feedback?
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18.
What are your salary expectations?
How to Answer
The best way to discuss your salary expectation is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
Rachelle's Answer
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Rachelle's Answer
"As I am new to my career and this industry, I am happy to negotiate my earnings based on your typical salary for this role."
Rachelle's Answer
"I am currently making $80,000 per year with two bonus opportunities based on the cases that I have closed and successfully negotiated. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Although money is important, my main goal is to find a position where I can advance my career. I'm confident that you'd make me an offer that's fair to what I would bring to your organization."
Rachelle's Feedback for the Answer Above
This is a nice way of approaching the salary question. To be a touch more helpful to the interviewer, you could also discuss your previous salary or hourly wage to offer a baseline.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I currently earn about $28-$30,000 a year from the position that I'm applying for are based on the credentials that I have and with those credentials, I am looking to have a competitively Higher salary you guys offer 56,000 a year which I think is great for the position in the credentials that I have and it definitely meets the cost of living in Orlando Florida today."
Cindy's Feedback for the Answer Above
Discussing salary expectations is challenging. Below is a revision that you can use as a template to revise yours.
"My salary expectations align with what you are offering for the position. I believe that $56,000 is a fair salary for the qualifications you seek. It is also in line with the cost of living in my state."
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"Based on my experience and education I am satisfied with the introductory salary listed in the job description."
Marcie's Feedback for the Answer Above
This is a good way to answer this question. It sounds like you're already aware of the pay for this role and you're content with it, which is great. If you're unsure about what kind of salary they are offering, consider providing a salary range or flipping the question back at them.
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"My compensation expectations are in the mid 40's range. I am happy to discuss further based on typical earnings from the company."
Chad's Feedback for the Answer Above
Good start! I suggest including the salary of your previous/current position, including any bonuses, to ensure full transparency and offer the interviewer a baseline.
How would you rate Chad's Feedback?
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19.
We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
How to Answer
To many employers, the number of years' experience is flexible - so long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes. This is the time to sell yourself. Make no apologies for your lack of years!
Rachelle's Answer
"Although I have five years' experience vs. 8 years' experience, as a claims adjuster, I can do this job well. In my previous role, I was outperforming colleagues who had 12 years of experience. To me, it's all about drive and ability to be a quick study. I have all of these qualities and more."
Rachelle's Answer
"I believe that my blend of education and previous experience in insurance sales would amount to a great deal of valuable experience. I applied to this role knowing that I could make a big impact for your organization. I plan to begin studying for this role immediately so that I can make a difference from day one."
Rachelle's Answer
"Along with my five years working in this industry, I have worked in related industries my entire career. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I believe that my previous experience being exposed to workers' compensation would amount to a great deal. Along with my completion of the pre-licensing course, completing the State Exam & obtaining my license would make a big impact for State Farm & this will allow me to begin focusing on this role immediately so that I can make a difference right out of training."
Rachelle's Feedback for the Answer Above
Fantastic work in qualifying yourself! If you have grades to share related to your pre-licensing course, be sure to include this as well. Other helpful pieces of information would include words from previous performance reviews and tangible results from past roles (achievements, accolades, KPI's, etc.).
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I believe that I am qualified for this position based on my previous experience combined with my education. I am also highly motivated and am excited to learn more about the insurance industry. With my high motivation, I am confident that I can quickly learn the ropes of the role while also fulfilling the duties of the position."
Chad's Feedback for the Answer Above
Good. You do a nice job of qualifying yourself for the position. To further strengthen your answer, discuss any noteworthy accomplishments or past successes from previous roles. I also recommend expanding on your education to offer more details to the interviewer, such as specific credentials you have earned, and any industry-related training you have completed.
How would you rate Chad's Feedback?
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20.
When have you taken an existing process and used your own creativity to make it better?
How to Answer
Are you given the creative freedom to improve existing processes? Talk to the interviewer about your ability to take an existing process and develop it creatively.
Rachelle's Answer
"Last month my supervisor asked me to take our existing adjuster training package and improve it. My goal was to make the system more engaging for new recruits. Once we implemented my ideas, we increased our new trainee retention rate by 16%. I was quite proud of what my creativity could do!"
Rachelle's Answer
"I do not go into a position looking to make changes for the sake of change, but I do look creatively at processes and look for ways to improve efficiency and reduce costs. I will present any creative thoughts to my manager to see if they are do-able."
Rachelle's Answer
"I like to use my creativity when it comes to new software and time management processes. Recently I made some recommendations for team messaging applications and project management software that would streamline our claims processes. These suggestions are currently under review."
4 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"When our claims were completed, we would contact the customers to ensure they were satisfied as well as send a closing email. We had a script for the email, but I started to personalize the email tailored to each customer. With that, I received more responses and successfully maintained exceptional customer service results via customer surveys. Many times being mentioned by name!"
Rachelle's Feedback for the Answer Above
This is a fantastic example of thinking outside of the box and reaching customers in a new way. Excellent work!
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"In fact, I inspected a restaurant about two months ago and I walked into the kitchen and on the floor was water and spilled food and on the hood filters, there was grease all over so I informed the manager of the restaurant that I will give him 24 hours to clean the restaurant and set a task list on the wall in the kitchen stating daily duties of every employee to keep the kitchen and floors clean and have all employees wear slip-resistant shoes. Within 24 hours I went back to the restaurant to find that the filters are clean the Task sheet was implemented and the floors were Free of water and debris."
Cindy's Feedback for the Answer Above
Good! It sounds like your process worked. However, be sure to tell the interviewer which part of this process was your own creative approach. Was recommending a task list or providing more direction to the restaurant owner your enhancement? Why did the existing process need this additional improvement? Was this your way of helping the owner succeed rather than penalizing him or her?
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I used to call physicians for verbal authorizations. Our script asked for the patient info first and authorization last. Quite often we'd waste time asking for the info only to have the authorization denied. I got permission to change my script to ask for the authorization first. Denials became less of an obstacle and I gained more time for authorizations. I ended up averaging 6 more per day."
Marcie's Feedback for the Answer Above
Wow! This is an excellent response. You give a clear example of a time when you improved an existing process, and you even provide a stat with a number that shows how effective this change was at increasing the number of authorizations you were able to complete every day. Great job!
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"Although not related to the insurance industry, I have a very individualized approach with each piano student that comes into my studio. I have a base structure of teaching a lesson, however, I cater it specifically to the needs of each student since no two people's issues are the same. This allowed me to have a 100% retention rate with clients in my own business."
Chad's Feedback for the Answer Above
Good approach! This is an excellent example of improving an existing process in your own business in order to teach clients effectively. Concluding with a quantifiable result is a nice touch that will certainly be impressive to the employer.
How would you rate Chad's Feedback?
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21.
Tell me about yourself.
How to Answer
When an interviewer asks an open-ended question like this, it can be difficult to know where to begin...and end! This question haunts many individuals who may accidentally go a little too in-depth into their personal lives. It happens. Keep your reply light, and work relevant. You can also share how you became interested in a career within claims and what you enjoy about it. This question offers an excellent opportunity to describe yourself by discussing the strengths and qualities that you bring.
Rachelle's Answer
"I am a very straightforward, detail-oriented person with great communication skills. I think these things help me a great deal in this role. I have 5+ years experience as a claims adjuster and I enjoy the challenge of the work. I like to work on behalf of patients and help them resolve disputes. I have been in their position myself, so I know the amount of stress they can sometimes feel. I am also an avid reader and I have been in a book club with some good friends for several years now. I also love to try out new recipes and get creative in the kitchen. I am excited for this new opportunity with your company; I think my experience and skillset will add value and assist your team."
Rachelle's Answer
"I am a very active individual who loves to workout and goes to the mountains on the weekend. I feel that my level of activity on my off time greatly improves my work during the week. I have a high amount of energy to offer!"
Rachelle's Answer
"I would say that I am both analytical and creative, I'm extroverted at times, but like to hunker down and work on my own to knock out my deadlines. When not at work, I love attending musicals, museums, and traveling. Not only is it something I love, but also I think it helps me expand my horizons on how I approach my day to day work."
3 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I always felt that I maintained an open-door relationship with my team. My engagement & supportive leadership led to increased employee retention."
Rachelle's Feedback for the Answer Above
Your answer is very work relevant, which is a good start. You can also discuss what sparked your interest in this career and perhaps a dash of what you do in your personal time. This well-rounded approach can help you to make a connection with the interviewer.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I'm am a planner when it comes to handling caseloads. I am friendly, patient, and empathic with customers. I have 14 years of experience in the insurance field and have a strong understanding of the process from the front to back end and also use this knowledge to mentor newer employees. In my free time, I spend with my family which I feel helps to interact with customers more relatable."
Marcie's Feedback for the Answer Above
Good answer! You connect your comments back to the role itself, which is great. You also highlight your strengths, qualities, skills, and experience. Are there any specific work accomplishments you might want to add in? Make sure to really sell yourself here given it may be the first question you're asked during the interview (and hence gives the interviewer their first real impression of you).
How would you rate Marcie's Feedback?
Anonymous Interview Answer
"I have been in the workers' compensation industry for the last four years, I have enjoyed working alongside Physicians, Attorneys, Injured workers, and my team at _______. I am friendly, patient, and empathic with customers and clients, I am extroverted most of the time, but like to hunker down and knock out work when needed. My strongest skillsets are attention to detail, communication written and verbal, and time management. In the last year in a half, I have worked full-time on improving the evaluation experience for injured workers. During the start of the pandemic, I answered the phone to hundreds of injured workers dealing with personal injuries and most of the time financial loss who weren't sure when they would be scheduled or if they were ever going to be seen at all, I assured them they would be seen and explained the process of getting them rescheduled after listening to there concerns. Post Pandemic I have done everything from going out as a medical assistant extracting key information of patients' medical history face to face to helping the Report processing and development departments handle the large volume of patients post-pandemic. What I am looking for is a company that I could add value to with my skillset and produce a positive return on investment and of course, fill my need to help people."
Amanda's Feedback for the Answer Above
Good job! This question is often meant to help the interviewer get to know you and start to discover why you're the best candidate for the role when it comes to experience and skills. You've done a good job taking a Past, Present, Future approach to this question by briefly talking about your current role and recent accomplishments as well as previous experience that's relevant to the position you're applying for. Then, you talk briefly about what you'd like to do next and why you're interested in this particular role. Remember to keep your answer brief as this is usually just the start of the interview.
How would you rate Amanda's Feedback?
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22.
What is the most important thing you are looking for in your next company?
How to Answer
The interviewer wants to make sure they can offer what you are looking for in your next position. What are you missing from your current company? What aspects of this business excite you? Take your answers from these two questions, and you have a perfect response!
Rachelle's Answer
"The most important thing for me is to continue growing my knowledge in the claims industry. I am currently not receiving the opportunity for training and growth which has created an element of stagnancy in my current role. What excites me about your organization is that you have continued education programs and tuition reimbursement for pre-approved insurance courses. The fact that you invest in the growth of your employees is amazing."
Rachelle's Answer
"One of the most important things I am looking for in a company is an organization that values its associate's growth from within. Companies that offer internal training and development programs for advancement appeal to me over those who do not."
Rachelle's Answer
"I am looking for a company that I can stick with for the long haul. I want a company that values its employees promotes from within and keeps evolving with the times. I am leaving a company after over a decade of employment, so I value loyalty and somewhere with career advancements."
3 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"One of the most important things I am looking for in a company is an organization that values its associate's growth from within. Companies that offer continuing education & training appeal to me the most."
Rachelle's Feedback for the Answer Above
Very clear delivery! Knowing what you want in an employer helps you to make the best decisions. When it comes to this specific hiring company, be sure to add in what you know about their growth offering, continued education, and training opportunities.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"The next company that employs me I am looking for a comprehensive benefits package for someone that has long-term benefits someone that has stable employment and someone that I can retire from."
Cindy's Feedback for the Answer Above
All important priorities! Take a look at the rewrite below. Make sure this is the kind of company and position that can fulfill these goals so the interviewer knows the company can keep you happy once hired. Also, try to reflect on how you can contribute to the company as well with your own unique skills and talents.
"I am looking for a position in a company that can use my talents to their fullest potential since I want to make a long-term impact. Of course, a comprehensive benefits package like the one you offer is important but equally important is to find a place I can thrive within, contribute to, and form a long-term relationship with."
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"Promotions, learning opportunities, and abilities to obtain more insurance certifications. I've been with some employers who are out of business so being with a secure company where I can stay the long haul is appealing."
Marcie's Feedback for the Answer Above
This reply comes across as genuine and honest. Why is it important to you to be able to learn and obtain more certifications? Additional details here would help to build out your answer further. Your desire to work for a secure company is completely understandable.
How would you rate Marcie's Feedback?
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23.
What questions do you have for me?
How to Answer
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!
Rachelle's Answer
"A couple of questions come to mind. What type of growth are you expecting to see in the next twelve months? Also, what impact is most important for me to make immediately after starting this role?"
Rachelle's Answer
"Here are some sample questions:
- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?"
Rachelle's Answer
"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"What is a typical work week like? What are some challenges one comes across in this role & how have they overcome them? What accomplishments would you like to see in me in 90 days? Based on our conversation today, is there anything about me leaving you with hesitancy with hiring me for the position?"
Rachelle's Feedback for the Answer Above
Perfection! These are all excellent questions to have ready for your interviewer.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"What types of career growth opportunities would follow this position? When would you like the position filled? Is there anything from my background and experience that I can clarify for you?"
Marcie's Feedback for the Answer Above
Great questions! They show that you have sincere questions about topics that you'd like clarified but don't indicate that you didn't do your research. Nice job!
How would you rate Marcie's Feedback?
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24.
Would you say you are a better verbal or written communicator?
How to Answer
In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.
Rachelle's Answer
"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."
Rachelle's Answer
"I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."
Rachelle's Answer
"I like to leverage both methods of communications when dealing with business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up or vice versa. Utilizing multiple methods creates repetition and therefore, change."
2 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am comfortable with both as situations are different. If I have verbal communications, I tend to follow with written to recap our discussion topics and what was agreed to. This way, the written communication offers a chance for clarification if something said may have been misinterpreted."
Rachelle's Feedback for the Answer Above
Clear interpretation is very important. If possible, try offering up an example of a time when your clear communication (one for verbal and one for written) made a difference in the workplace.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I have several years of experience working verbally with customers as well as notating denials/approvals, and writing reports behind the scenes. I would say I handle both written and verbal equally well."
Marcie's Feedback for the Answer Above
It's great that you're strong in both areas, and your answer comes across as honest and balanced. Consider giving more details about typical situations when you use your verbal and written skills. Also, how do you know you are strong in these areas? What kind of response or results do you get that prove this?
How would you rate Marcie's Feedback?
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25.
Have you ever broken a confidentiality agreement?
How to Answer
Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.
Rachelle's Answer
"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."
Rachelle's Answer
"No. I have only once had a confidentiality agreement and had no problem adhering to it."
Rachelle's Answer
"Confidentiality agreements are necessary and important to protect an insurance organization. I understand the need for confidentiality and take those factors very seriously. I have never broken the trust of my employer."
3 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"No, I have never broken the trust of my employer. I understand the importance of protecting an organization & I have no issues adhering to confidentiality agreements."
Rachelle's Feedback for the Answer Above
Good! To the point and professional.
How would you rate Rachelle's Feedback?
Anonymous Interview Answer
"I have never broken a confidential agreement as I know it will undermine the lack of integrity as well as undermine my character."
Cindy's Feedback for the Answer Above
Very good. I like your approach to the question, namely that it's not just a legal agreement but a matter of professional integrity. Good job!
How would you rate Cindy's Feedback?
Anonymous Interview Answer
"I have never broken a confidentiality agreement and I can be trusted to adhere to them."
Marcie's Feedback for the Answer Above
Perfect! This is a direct answer and what the interviewer will hope to hear.
How would you rate Marcie's Feedback?