35 Claims Adjuster Interview Questions & Answers

Ask The Interviewer

1. What questions do you have for me?

Why the Interviewer Asks This Question

Having two or three questions ready for the interviewer is always a great idea. Review the company website and other online resources to ensure your questions are not mundane or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Here are a few good questions to consider asking:

1. Ask about the company culture and work environment.

2. Inquire how the interviewer sees the role of a claims adjuster evolving over the next few years.

3. Ask about the training and development opportunities available for employees in this role.

4. Ask the interviewer to provide an example of a challenging claim a previous adjuster had to handle and how they resolved it.

5. Ask what are some of the biggest challenges the claims department faces and how the company is addressing them.

Asking thoughtful questions like these can help you better understand the company and the role and demonstrate your interest and enthusiasm for the position.

Written by Krista Wenz on June 13th, 2023

Entry Level Example

"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates also interviewing for this position?"

Written by Krista Wenz on June 13th, 2023

Answer Example

"Thanks for asking. A few questions come to mind. What type of growth are you expecting to see in the next twelve months? Also, what impact is most important for me to make immediately after starting this role?"

Written by Krista Wenz on June 13th, 2023

Experienced Example

"I appreciate having the opportunity to ask questions. I do have a few questions for you. Why is this position open? Also, what are the issues currently facing the claims department, and how is the company addressing them?"

Written by Krista Wenz on June 13th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"What is a typical work week like?

What are some challenges one comes across in this role & how have they overcome them?

What accomplishments would you like to see in me in 90 days?

Based on our conversation today, is there anything about me leaving you with hesitancy with hiring me for the position?"

Rachelle's Feedback

Perfection! These are all excellent questions to have ready for your interviewer.

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Anonymous Answer

"What types of career growth opportunities would follow this position?

When would you like the position filled?

Is there anything from my background and experience that I can clarify for you?"

Marcie's Feedback

Great questions! They show that you have sincere questions about topics that you'd like clarified but don't indicate that you didn't do your research. Nice job!

Anonymous Answer

"I do have a few questions. What issues have you had in the past with success in this role and what are you hoping to see will improve?

In our conversation today, is there an area of my experience that you feel could be improved for this position? What could I do in this area that can be better developed in the future?"

Marcie's Feedback

Excellent! Having about three questions lined up for the interviewer is perfect. The ones you mention here are thoughtful and come across as genuine. Great job!

Career Goals

2. Have you progressed in your claims career as you have expected?

Why the Interviewer Asks This Question

The interviewer wants to gain insight into your long-term goals and aspirations, and how they align with the company's vision. They may also be interested in understanding how you plan to contribute to the company's growth and success, and how your skills and experience can benefit their team. It's important to demonstrate your commitment to advancing your career and pursuing opportunities for growth and development, as this can help showcase your value as a potential team member. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. If your career hasn't progressed as quickly as you would like, explain why.

Written by Krista Wenz on June 14th, 2023

Entry Level Example

"I am pleased with the progress of my claims career since graduating from university. I am proud of my accomplishments and the opportunities presented to me so far. I've had some great mentors in this industry, and I look forward to progressing my claims career with your company."

Written by Krista Wenz on June 14th, 2023

Answer Example

"Overall, my career has progressed slightly slower than I would have liked. I have held a few positions that didn't offer the growth and learning I was expecting; however, I have bounced back nicely. This particular position would take my career exactly where it should be."

Written by Krista Wenz on June 14th, 2023

Experienced Example

"Overall, I am satisfied with my career progression in the claims industry. Everyone, including me, hits roadblocks or setbacks, but I have been able to push through them and stay on track. I am satisfied with my progress and the skills I have developed along the way. I am also proud of my skills in handling challenging claims and how I've gained valuable experience and knowledge in the field. I enjoy working in an industry where I continually learn and grow and am committed to delivering the best results possible for my clients."

Written by Krista Wenz on June 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am pleased with the opportunity to begin my claims career with State Farm, and I am confident I will naturally progress with State Farm if selected."

Rachelle's Feedback

Confident, and well put. This is a perfect way to answer if you are coming from a different role/industry.

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Anonymous Answer

"I have not been offered a claim adjuster position yet I am an insurance inspector, but the moment I am offered a claim adjusting position I will set out to exceed expectations and thrive toward continuing education to increase my skills."

Cindy's Feedback

You have the foundations of a persuasive answer here, but try framing it a little differently. If you don't have the claims experience per se, what discrete experience do you have that makes you a good candidate? What about being an insurance inspector has contributed to your knowledge of being a claims adjuster?

Anonymous Answer

"I have progressed but not at the pace I'd like due to some opportunities that did not have growth; however, I have managed to stay resilient. This particular position would bring me to where I need to be."

Marcie's Feedback

So the current role you're in didn't provide growth opportunities? Perhaps consider providing more color for the interviewer here. It's great that you've stayed resilient and that you are making changes now to move into a position that allows you to progress.

Anonymous Answer

"So far in my career, I am satisfied with how far I've progressed in a short amount of time. When working for State Farm as a customer service intern I was only part-time. Eventually, I became so helpful throughout the office that I became an essential member of the team and was quickly relied on by others in the office. I feel as though State Auto would help me advance even further with the room for advancement in my career."

Chad's Feedback

You sound pleased with your career progression so far, and confident in your ability to succeed and advance with State Auto. Great job!

Anonymous Answer

"That is interesting that you ask. I had, till this point, but have been feeling stale. I want more out of my daily work life. I want to have new and additional responsibilities. That is what I am looking forward to."

Marcie's Feedback

Great! Connect this desire for new challenges to the role. Explain that one of the reasons you're interested in landing the job is because you think you'll get to learn and gain more responsibilities. Also, give a brief overview of your progression in your career thus far. Nice job!

Career Goals

3. Where do you see yourself in 5 years?

Why the Interviewer Asks This Question

Hiring a new team member is a time-consuming and often expensive endeavor for a company. While it may be impossible to know where you will be in five years, you should assure the interviewer you see yourself as a long-term fit for their adjuster position. The interviewer also wants to gain insight into your career goals and aspirations. This question is often used to determine whether you have a clear plan for your future and whether your goals align with the company's mission and values. It can also help the interviewer assess your level of ambition and motivation, as well as your ability to set realistic goals and work towards achieving them. Overall, being clear and confident about your career goals and how they align with the company's vision is important.

Written by Krista Wenz on June 14th, 2023

Entry Level Example

"In five years, I would like to be well-respected in the claims industry and have a few new certifications on topics such as liability laws and strategic claims negotiations. In five years, I will have gained valuable experience and knowledge that I can use to make a meaningful impact on your business. I am committed to continually learning and growing in my role and am excited about future opportunities. Ultimately, I want to be a valuable asset to the team and contribute to the company's success."

Written by Krista Wenz on June 14th, 2023

Answer Example

"I see a lot of opportunities for career growth and advancement with your organization. Therefore, I would like to spend the next five years working towards a role with a more prominent management component."

Written by Krista Wenz on June 14th, 2023

Experienced Example

"In five years, I want to be seen as an authority in the insurance industry. I would like to be well-connected and trusted when it comes to my work here and be heavily involved in training new adjusters on topics such as liability laws and industry ethics."

Written by Krista Wenz on June 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I want to be well respected in the claims industry & gain new certifications on liability and successful negotiations."

Rachelle's Feedback

These are excellent goals to set, especially coming into a new industry. If possible, try to give a genuine indicator that you plan to be with the company during this 5-year plan.

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Anonymous Answer

"In five years I see myself as a complete Adjuster someone who has been learn the fundamentals and became greater at skills and highly educated in the insurance landscape for property and casualty claims."

Cindy's Feedback

Good. Below is a suggested rewrite for your consideration. You may also want to think about career growth. Is there a higher-level position that you aspire to within the industry?

"Within five years of becoming an adjuster, I would like to have mastered the fundamentals of the job and gained a greater level of skill and experience in the discipline. I enjoy a challenge and I also enjoy learning, so I would educate myself in the property and casualty claims aspects of insurance to become as knowledgeable as possible. "

Anonymous Answer

"I like staying with companies long-term to grow stronger in the policies I work with and serve clients better. I'd like to grow with Allstate and see myself promoted into a senior role or supervisory position in 5 years with Allstate."

Marcie's Feedback

You do a good job of explaining that you like to stay with companies long-term and why. Also, it's great that you envision yourself moving into a senior role or supervisory position within the next five years. This will show the interviewer that you are ambitious and motivated to learn and grow. Nice job!

Anonymous Answer

"In 5 years, I see myself growing and advancing through the role as claims adjuster given the opportunity to do so with State Auto. In addition, I would like to continue earning certification through the Institutes, focusing on claims. Currently, I am obtaining my AINS through the Institutes and plan to continue expanding my knowledge through the position."

Chad's Feedback

Good answer! You have established clear and attainable goals to work towards, demonstrating long-term planning and ambition as it relates to the future direction of your career. Indicating that you plan to be with the company through this growth is a nice touch!

Anonymous Answer

"I prefer to look at 10 years. I feel working with Allstate I will get the longevity in my career I am looking for. I am looking for the last career change. With my experience and willingness to learn I will be a vital part of Allstates already excellent team."

Marcie's Feedback

Why do you want to stay with a company for a long time? Explain why this is important to you and how it will benefit the company. Also, remind the interviewer of all the great things you anticipate experiencing with the company and why it will be an ideal fit.

Communication

4. What strategies do you use to negotiate settlements with claimants?

Why the Interviewer Asks This Question

There are many methods and strategies claims adjusters use when negotiating settlements with claimants. A good start is to gain the claimant's trust by listening to their concerns and showing empathy for their situation. By establishing trust and understanding, the adjuster can often reach a mutually beneficial agreement with the claimant.

In addition, adjusters may use persuasive communication techniques to present their case and convince the claimant to accept a settlement offer. This can include using visual aids, providing detailed explanations of the claims process, and highlighting the potential risks of pursuing legal action.

Ultimately, the goal of the adjuster is to reach a settlement that is fair and reasonable for both parties, while avoiding the time and expense of going to court. By using these and other effective negotiation strategies, claims adjusters can successfully resolve claims and provide valuable support to those in need. The interviewer is interested in hearing how you negotiate to assess your communication, reasoning, and persuasion skills to determine if you will be a good fit for their team.

Written by Krista Wenz on June 14th, 2023

Entry Level Example

"As I am new to this field, I have not had the opportunity to gain much experience with negotiating settlements. However, I will approach negotiations with the claimant by first fully understanding the details of the claim. I will listen carefully to the claimant's perspective and concerns, while also considering relevant policy information. My goal will be to find a fair and reasonable solution that meets the needs of both parties, while keeping in mind the company's best interests. In my opinion, effective communication and problem-solving skills will be crucial in successfully negotiating a settlement., which are two of my greatest strengths."

Written by Krista Wenz on June 14th, 2023

Answer Example

"As a claims adjuster, one of the most important strategies I use to negotiate settlements with claimants is to approach the process with empathy and understanding. I try to put myself in the shoes of the claimant and understand the impact that the incident has had on their life. This allows me to have a more productive conversation with them, and work towards a settlement that is fair and reasonable.

Another strategy I use is to be transparent and communicate clearly with the claimant. I make sure they understand the details of their claim, the settlement process, and any relevant laws or regulations that may impact their case. This helps to build trust and ensures that the claimant feels comfortable with the settlement process.

Finally, I always strive to find a solution that benefits both the claimant and the insurance company. This may involve creative solutions such as offering a lump sum payment or working out a payment plan. By approaching negotiations with a focus on finding a mutually beneficial solution, we can often reach a settlement that satisfies both parties and avoids the need for a lengthy and costly legal battle."

Written by Krista Wenz on June 14th, 2023

Experienced Example

"As a skilled claims adjuster, I approach settlement negotiations with confidence and empathy. By putting myself in the claimant's shoes and understanding the impact the incident has had on their life, I can have productive conversations that lead to fair and reasonable settlements.

Clear and transparent communication is also crucial in the negotiation process. I ensure the claimant fully comprehends the details of their claim, the settlement process, and any relevant legal regulations. This builds trust and confidence in the process, making the claimant feel comfortable and heard.

My ultimate goal is to find a mutually beneficial solution for both the claimant and the insurance company. I am not afraid to explore creative solutions, such as lump sum payments or payment plans, in order to reach a settlement that satisfies both parties. This approach often avoids the need for a lengthy and costly legal battle, saving time and resources for all involved."

Written by Krista Wenz on June 14th, 2023

Communication

5. Would you say you are a better verbal or written communicator?

Why the Interviewer Asks This Question

The interviewer asks if you are a better verbal or written communicator because effective communication is essential for success in this role. As a claims adjuster, you must communicate with various individuals, including clients, witnesses, and other professionals in the industry. It is important to be able to clearly and succinctly convey information both verbally and in writing. By understanding your strengths and weaknesses in communication, the interviewer can better assess if you are the right fit for the job. Let the interviewer know where your strengths lie as a communicator while highlighting that you excel in both verbal and written communication.

Written by Krista Wenz on June 14th, 2023

Entry Level Example

"I do not lean one way or another regarding verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."

Written by Krista Wenz on June 14th, 2023

Answer Example

"I prefer verbal communication because I feel that a lot can be misread with written communication due to lack of tone, fluctuation, expression, and body language. I will always choose a face-to-face conversation whenever possible. However, although I feel I am a better verbal communicator, I also excel in my written communication and documentation."

Written by Krista Wenz on June 14th, 2023

Experienced Example

"I like to leverage both methods of communication in the workplace. Sometimes, situations call for verbal communication, and other times, written. As a rule of thumb, I tend to practice verbal communication with written follow-up or vice versa. Utilizing multiple methods creates repetition and, therefore, change."

Written by Krista Wenz on June 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am comfortable with both as situations are different. If I have verbal communications, I tend to follow with written to recap our discussion topics and what was agreed to. This way, the written communication offers a chance for clarification if something said may have been misinterpreted."

Rachelle's Feedback

Clear interpretation is very important. If possible, try offering up an example of a time when your clear communication (one for verbal and one for written) made a difference in the workplace.

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Anonymous Answer

"I have several years of experience working verbally with customers as well as notating denials/approvals, and writing reports behind the scenes. I would say I handle both written and verbal equally well."

Marcie's Feedback

It's great that you're strong in both areas, and your answer comes across as honest and balanced. Consider giving more details about typical situations when you use your verbal and written skills. Also, how do you know you are strong in these areas? What kind of response or results do you get that prove this?

Anonymous Answer

"I am confident communicating both ways. When communicating with a customer for example, when we speak in person or on the phone I like to follow up with a written confirmation email to solidify the topic."

Marcie's Feedback

Excellent! The interviewer will be pleased that you're proficient in both verbal and written communication. Can you talk about a time when you successfully communicated with a client? Explain why this was beneficial. And then go into what makes you a strong communicator. Are you able to translate complex concepts into laymen's terms? Do you pay attention to your non-verbals?

Communication

6. As a claims adjuster, you will face clients in distress. How will you handle communication with individuals in distress?

Why the Interviewer Asks This Question

As a claims adjuster, being empathetic to those in distress is required. The interviewer wants to see that you listen carefully to the person's concerns, validate their emotions, and are clear and transparent about the claims process and what the client can expect. Building trust and rapport with the customer is critical to ensuring a successful outcome for both parties. And, as you know, effective communication and a compassionate approach can go a long way in helping individuals in distress navigate the claims process. Assure the interviewer that you can communicate well with individuals while discussing how you interact in these circumstances.

Written by Krista Wenz on June 14th, 2023

Entry Level Example

"I will handle communication with all clients using great listening skills, empathy, and open communication. Everyone deserves to feel listened to, no matter their level of distress. However, it can be difficult for someone who has experienced damage or loss to remain calm and rational, so I must listen carefully and remain patient. I would actively listen to their concerns and validate their feelings while providing clear and concise information to help them understand the claims process. Additionally, I aim to be transparent and honest throughout our interactions while maintaining professionalism and respect. Ultimately, my goal would be to help alleviate their distress and provide them with the support they need to move forward."

Written by Krista Wenz on June 14th, 2023

Answer Example

"I am always empathetic with clients in distress. I understand that claims are often emotional for others, and I try to be mindful of that. I actively listen to their concerns while taking notes at a pace that makes the client feel comfortable. After they have voiced their concerns, I answer their questions and explain what happens next in the claims process."

Written by Krista Wenz on June 14th, 2023

Experienced Example

"Individuals in distress often need to be handled a bit gentler and with more empathy than the average client. I let my clients know they are in good hands, listened to, and cared for. My clients and previous supervisors have said nice things about me and my communication methods over the years."

Written by Krista Wenz on June 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Customers who are in distress may need a little more empathy than other customers. I think it is best to let the customer set the pace of the conversation, especially if they are upset. Many times, taking a moment to listen to their concerns, then address them can take so much stress off their shoulders."

Rachelle's Feedback

It sounds like you have a considerable amount of empathy for your customers who may be facing tough situations. Well said!

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Anonymous Answer

"I understand as a claim adjuster someone who has just suffered a loss is not at ease until the property is restored to normalcy so I would approach them in such a gentle way in which they are at ease and willing to discuss the loss."

Cindy's Feedback

Good! Communicating with empathy is critical when times are stressful.

Anonymous Answer

"I am faced with clients in distress on a regular basis when working with Medicaid cases. I am more gentle and empathic with these clients. I walk them step by step through their policies at a comfortable pace and ensure they understand them. I ensure that they also feel heard and understood. I am often thanked and complimented by my clients for the way I handle their cases."

Marcie's Feedback

It's great that you have experience in this area and that you talk about it in your reply. It sounds like you take a very empathetic and kind approach when working with people who are going through challenging times. If there's an example you could include of a specific person in this condition who you helped, that would make your answer even more memorable to the interviewer. Nice job!

Anonymous Answer

"It is my goal to assure the customer that they are well cared for and to make sure their voice is heard. As an example, I had a recent widow who called the office very concerned about her plan and premiums after her husband's passing. I assured her everything would be okay and that the company is here to help. I walked her through her policy and answered any questions she had. A week later I received a card thanking me for the help in her situation."

Chad's Feedback

It sounds like you have a considerable amount of empathy for clients who may be experiencing difficult situations, and are able to communicate effectively. Providing a story example from your career is a nice touch. Great job!

Anonymous Answer

"I flourish in communicating with customers. I can easily defuse a situation with an anguished customer who just really needs empathy and understanding of their feelings during this stressful situation. Making sure to not sound condescending."

Marcie's Feedback

Great! But how exactly do you defuse situations like this? Do you use a specific tone of voice or words? Do you actively listen to their concerns? And can you provide an example of a time when you did this successfully?

Compatibility

7. Are you comfortable contacting legal counsel regarding claims involving injuries or crime?

Why the Interviewer Asks This Question

The interviewer wants to know if you bring experience engaging legal professionals in your claims. As a claims adjuster, it is essential to be professional and organized as you will be required to communicate with other professionals. You may work with legal counsel in situations where there are complex legal issues that need specialized knowledge or expertise. This can include cases where there are disputes over liability or damages or concerns about potential legal liability. In these cases, you may need to consult with an attorney to ensure you are following the correct legal procedures and that they are making fair and accurate assessments of the situation. Additionally, you may work with legal counsel if there is a need to negotiate a settlement or other legal issues that need to be addressed.

Talk to the interviewer about when you had to work directly with anyone involved in law while investigating a claim. Assure them you can handle a task like this and feel comfortable doing so.

Written by Krista Wenz on June 15th, 2023

Entry Level Example

"I am comfortable working with legal counsel when needed. Last week, I was asked to assist on a claim which called for a conversation with the claimant's lawyer. It was a great learning experience for me as I shadowed the senior claims adjuster and took a lot of notes regarding his communication methods. I found the attorneys were quite patient and helpful when there was something we did not understand, and I am excited to gain more experience working with legal counsel."

Written by Krista Wenz on June 15th, 2023

Answer Example

"Yes, I am. I have had some exposure in dealing with legal counsel, including working with a couple of prosecutors on a fraudulent claim I had a couple of years ago. I am trained and prepared to handle higher-level claims that require working with legal professionals."

Written by Krista Wenz on June 15th, 2023

Experienced Example

"Yes, I have worked with legal professionals on many claims during my nineteen-year career as an adjuster. I am more than comfortable speaking with professionals at any level. With lawyers, I have found that you need to be well-organized and to the point."

Written by Krista Wenz on June 15th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am comfortable contacting legal professionals. Working with workers' compensation files during my previous employment, many claimants had legal council & therefore, I would have to speak with their counsel regarding ancillary health service needs to fulfill their prescription."

Rachelle's Feedback

Excellent! It seems you would breeze through these types of tasks with ease.

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Anonymous Answer

"Yes, I am comfortable contacting legal counsel regarding claims for the simple fact that legal counsel is considered an external customer who will bridge the gap in order to get a claim closed out within a timely fashion."

Cindy's Feedback

Great. You may want to expand on how you gained a comfort level working with legal or why you're comfortable. Have you had to consult with legal in the past? How have you prepared or how have they helped you work through a problem?

Anonymous Answer

"I have experience with contacting the district attorney's secretary with Medicaid fraud cases. I've learned it is best to be polite, professional, and ensure by double-checking the fact-finding is organized and reported accurately; their time is valuable and they expect it to be treated as such."

Marcie's Feedback

Great! It sounds like you've experienced this area already. You also clearly explain how you make sure these calls go efficiently and smoothly. Just be sure your answer isn't too similar to the other ones you've already given. Nice job!

Anonymous Answer

Marcie's Feedback

Anonymous Answer

"Although I never directly contacted the legal council myself, I would feel comfortable obtaining information about the claim. I observed senior-level claims adjusters in my previous position and felt it was a great opportunity to learn from. With training from the company, I am confident that I would be able to gather the necessary information about the claim."

Chad's Feedback

Good answer! Based on your previous experience, the interviewer will be assured that you are able to communicate professionally with legal counsel. If you were able to observe a senior-level claims adjuster communicating directly with legal counsel in your previous position, highlight it for the interviewer, and discuss any key takeaways.

Anonymous Answer

"As a property adjuster dealing with legal teams that may be representing our mutual client is a normal part of the claim process. I am at ease with this communication and do not feel uncomfortable at all."

Marcie's Feedback

Great! Can you talk about a specific instance when you had to do this for a client? Emphasize your comfort with the situation and how you are able to adjust your communicative approach depending on your audience. Good job!

Compatibility

8. Are you comfortable contacting physicians regarding claims involving injuries?

Why the Interviewer Asks This Question

When it comes to claims adjusters, there are different types who work closely with physicians depending on the nature of the claim. For medical claims, there are medical claims adjusters who have specialized knowledge and experience in the medical field. They work closely with physicians to ensure that the claim is handled properly and that the injured party receives the medical attention they need. Additionally, there are also workers' compensation claims adjusters who work with physicians to determine the extent of an employee's injury and the proper compensation they are entitled to.

The interviewer wants to know if you bring experience with engaging physicians from previous roles. Your ability to interact with physicians confidently and professionally will significantly impact your success if hired for the position. It is essential to have a good understanding of medical terminology and be comfortable asking questions to gather the necessary information. Talk to the interviewer about when you had to work directly with a doctor on a claim and how you felt comfortable doing so.

Written by Krista Wenz on June 15th, 2023

Entry Level Example

"I have not worked at this level yet. However, I am confident in my ability to speak with physicians concisely and professionally. I would gladly accept any additional training from your senior adjusters in this area. I come willing to learn and improve!"

Written by Krista Wenz on June 15th, 2023

Answer Example

"Yes, I am. Last week, I was asked to research a claim that called for a conversation with the physician. I was able to relay the information to him, and he confirmed and denied any parts of the claim. I find that you need to be fast-paced and concise in your communication with physicians as they are swamped."

Written by Krista Wenz on June 15th, 2023

Experienced Example

"Yes, I have worked with physicians on many claims during my nine-year career as an adjuster. I am more than comfortable speaking with professionals at any level. With physicians, I have found that you need to be well-organized and to the point. Showing respect for their extraordinarily busy days is key to communication with them."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am very comfortable contacting physicians. I have worked on many files that require detailed written orders & I reached out daily to physicians to obtain them. Also, I would reach out to physicians to clarify injuries & diagnoses to make sure we were fulfilling the request with the correct items & scheduling the correct exams."

Rachelle's Feedback

Great examples of your related work. Your response is confident and to the point. Well done.

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Anonymous Answer

"I am comfortable contacting physicians and their staff. I have several years of experience contacting physicians for info and authorizations. I've learned it is best to be polite, professional, and have questions organized to make these calls as quick as possible; their time is valuable and they expect it to be treated as such."

Marcie's Feedback

Great! Discussing your experience in this area and explaining what you do to make the calls go smoothly and efficiently shows that you are knowledgeable and capable. Providing a specific example of a time when you worked with a physician in this capacity would strengthen your answer.

Compatibility

9. How well do you understand the insurance industry?

Why the Interviewer Asks This Question

The interviewer asks how well you understand the insurance industry because it is a crucial aspect of the job. As a claims adjuster, you will be responsible for investigating insurance claims and determining the amount of compensation that the claimant is entitled to. To do this effectively, you need to understand the insurance industry, including the different types of policies, coverage limits, and claims procedures involved. By asking about your understanding of the insurance industry, the interviewer is trying to determine whether you have the necessary knowledge and expertise to perform the job successfully. Let the interviewers know how much experience you have in the insurance industry, showing you have the skills and expertise they seek. If you are new to the field, describe what you know about the industry and how you will learn quickly under the mentorship of a senior claims adjuster.

Written by Krista Wenz on June 15th, 2023

Entry Level Example

"I am newer to the insurance industry; however, I recently obtained my adjuster's license and feel extremely prepared for this role. While taking the course, I learned a great deal about how insurance works. I understand the importance of accurate claims and am confident I would be a fantastic adjuster. I am also eager to learn and gain hands-on experience working under a senior adjuster."

Written by Krista Wenz on June 15th, 2023

Answer Example

"I have a strong understanding of the industry from working as an adjuster for the past four years. I like to keep updated on new policies and industry-related changes to ensure I am always on top of advancements in the industry."

Written by Krista Wenz on June 15th, 2023

Experienced Example

"I am an expert in the insurance industry and have trained upwards of fifteen new claims adjusters over my ten-year career. I would consider myself a subject matter expert in general insurance and liability laws."

Written by Krista Wenz on June 15th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have a broad knowledge of the insurance industry from the internal customers to the external customers and the ultimate customer who are the end-users. The agent or producer submits a policy request. The line underwriter reviews the policy and recommends coverage. Once the coverage is recommended the underwriter sends the policy request back to the producer or agent who then submits the policy to the end-user the policyholder."

Cindy's Feedback

Ok, good. This is a broad question that can be answered in any number of ways, including discussing trends in the industry or recent changes. You can enhance your answer by showing a broad-based understanding of the industry drawn from your reading or other knowledge sources.

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Anonymous Answer

"I have a strong understanding of the industry from the application process to applying policy for approvals and denials, using friendly and empathic customer service to get help to clients in difficult times, approving Medicaid claims as well as reaching out to Physicians and legal teams regarding fraud claims. I have 14 years of experience working with medical insurance policies and contracts."

Marcie's Feedback

Excellent answer. You point out all of the experience and knowledge you've previously gained by working in the industry for 14 years. This is a strong response that reminds the interviewer of all your strengths and experience. Great job!

Anonymous Answer

"I have a clear understanding of the industry. Working in different positions in this field has given me a broad perspective. I do like to keep up to date on new policies and industry changes by following State Department social media and newsletters."

Marcie's Feedback

Great! To further strengthen your answer, discuss in more detail what positions you've held and how they've given you insight into the industry. Remember, the more details, the better! Prove to the interviewer that you are extremely knowledgeable about the insurance industry.

Conflict

10. How do you handle conflicts or disagreements with other members of the claims team?

Why the Interviewer Asks This Question

The interviewer wants to know how you handle conflicts or disagreements with other claims team members because they want to ensure that you can work effectively in a group and resolve any issues that may arise professionally and diplomatically. As a claims adjuster, it's essential to be able to collaborate with others and communicate effectively to ensure that claims are processed efficiently and accurately. Your ability to handle conflicts and disagreements can also impact your relationships with clients, so it's important to demonstrate that you have the necessary skills to address any challenges that may come your way.

Written by Krista Wenz on June 15th, 2023

Entry Level Example

"While I have not had a disagreement with anyone on the claims team, I would approach the situation with an open mind and try to understand all perspectives. Communication is key, and I would encourage everyone to share their thoughts and feelings. I also try to find common ground and devise a solution that benefits everyone. As a claims adjuster, I aim to ensure that the claims process runs smoothly and efficiently while maintaining a positive and respectful work environment."

Written by Krista Wenz on June 15th, 2023

Answer Example

"When conflicts or disagreements arise with other members of the claims team, I believe it's important to approach the situation with an open mind and a willingness to listen to different perspectives. I try to understand the other person's point of view and find common ground to work toward a resolution that benefits everyone involved. Communication is key in these situations, and I strive to maintain a respectful and professional tone throughout the process. Ultimately, the goal is to reach a mutual agreement that upholds our shared values of fairness and accuracy in claims processing."

Written by Krista Wenz on June 15th, 2023

Experienced Example

"When faced with conflict or disagreements with coworkers, I always ask to speak to my team member privately. I believe it's important to remain calm and professional, even in the midst of heated discussions. I like to find common ground and work toward a fair and beneficial solution for everyone involved. If we could not resolve the issue, I would seek guidance from a supervisor or manager to ensure the matter is handled properly and efficiently. I always hope to resolve the conflict in a respectful and productive manner while keeping the best interests of the clients and the company in mind."

Written by Krista Wenz on June 15th, 2023

Creative Thinking

11. When you have difficulty persuading someone to your point of view, what do you do?

Why the Interviewer Asks This Question

During your interview, the interviewer will ask you situational questions to see how you respond when put on the spot. This question is important because in the insurance industry, you will often encounter clients who may disagree with your assessment of a claim. In such cases, it is crucial to possess excellent communication and negotiation skills to persuade them while maintaining a professional demeanor. When faced with such a situation, the interviewer wants to hear that you listen carefully to the client's concerns and try to understand their perspective. Then, they want to see you explain your reasoning to the client and provide evidence to support your assessment. If necessary, describe how you also consider alternative solutions and compromise to reach a mutually beneficial outcome. Ultimately, your goal is to ensure the client is satisfied with the claim resolution while upholding the company's policies and standards.

Written by Krista Wenz on June 16th, 2023

Entry Level Example

"I have written many persuasion pieces during my time in university. I believe those experiences and my growing understanding of the insurance industry will equal great persuasion and negotiation skills in no time! So, this is how I plan to approach a client who is not seeing things from my point of view. I believe it's important to listen to their concerns and address them directly. I will start by acknowledging their perspective and expressing my understanding of their situation. From there, I can provide clear and concise explanations for why I believe my point of view is the best course of action. By staying calm, professional, and empathetic, I can help my client feel heard and confident in my abilities as their claims adjuster. Then, I will remind them that my ultimate goal is to find a fair and equitable solution for everyone involved."

Written by Krista Wenz on June 16th, 2023

Answer Example

"As a claims adjuster, my judgment is often questioned by clients who may not like the conclusion that I have come to on their claim. This is where strong persuasion skills come in. I must show the client my findings and assure them that the assessment is fair. I do so simply by stating the facts and taking emotion out of it."

Written by Krista Wenz on June 16th, 2023

Experienced Example

"They say a great negotiation is when both parties feel they have gained something and lost something. When I need to persuade someone to see my side, I will focus on what they are gaining and what I am losing based on their agreeance. I have been in the claims industry for twelve years now, so my deep knowledge base helps to lend itself to my persuasion skills as well."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"As a claims adjuster, it is very common that, unfortunately, someone does not agree with your decision or offer on the claim. If negotiating a settlement, I start at the bottom of my range to allow for the flexibility to compromise with the customer. I also explain the reasoning for the value that I am offering. If the customer understands why I am offering the value, they are more likely to compromise."

Rachelle's Feedback

Great answer, and a very good approach. If you have any training in negotiations or persuasive selling, this would be a great time to mention that training.

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Anonymous Answer

"I take the time to listen to the customers' concerns before interjecting my position. Once the customer has been able to express their concerns, I will go through the reason for the decision in a way that they will understand."

Rachelle's Feedback

This is a wonderful approach, and very smart! Good answer.

Anonymous Answer

"As a customer service supervisor, it is common that I will have escalated calls from a customer who does not agree with a product or service provided. I start by explaining the rationale based on what is covered & the value of the product or service provided. If the customer understands the value, they are more willing to accept."

Rachelle's Feedback

Value-based sales/customer service is a very important skill! Do you have any formal training on this topic that you could mention in your response?

Anonymous Answer

"I will simply walk them through the dice method letting them understand policy language and how I came up with a fair value for the loss."

Cindy's Feedback

Ok, that's great that you have a method, but will the interviewer be familiar with the dice method? You'll probably want to explain it to make sure, and then describing through example will help it make sense.

Anonymous Answer

"As a claims adjuster, I am often tasked with explaining denials of coverage. I use active listening and expressing empathy while focusing on the gains of the claim."

Marcie's Feedback

Definitely! Can you talk about a time when you successfully did this? Did you use a certain tone of voice or certain words? How did you make sure that the customer understood what you were telling them and accepted it? Give more details here to further strengthen your response. Good job!

Anonymous Answer

"That is a large part of this position. I think knowledge is power. I try to give people the most information on the topic as I can. Using supporting documents and photos if needed. This method has been very successful for me."

Marcie's Feedback

Excellent. Can you talk about a specific time when you successfully persuaded someone? Also, what else do you do to persuade them beyond providing them with information? And if they don't seem persuaded, in that situation, what do you do? Do you give them time to think it over and then follow up later, for example?

Creative Thinking

12. When have you taken an existing process and used your own creativity to make it better?

Why the Interviewer Asks This Question

The interviewer asks this question to assess your problem-solving skills and ability to think outside the box. They want to know if you are capable of improving upon existing processes and if you have the creativity and innovation to do so. Your answer should showcase a time when you were able to identify a problem with a process and offer a solution that improved its efficiency or effectiveness. This demonstrates that you are a proactive and solution-oriented individual capable of driving positive change within an organization.

One example of taking an existing process and using your own creativity to make it better could be streamlining the claims process. This could be accomplished by implementing a user-friendly system for customers to file their claims online, reducing the time it takes to process a claim. Another example would be to develop a more efficient method for tracking and managing claims, allowing for more accurate and timely processing of claims. If you are new to the industry and do not have an example to provide as a claims adjuster, use an example from a previous job.

Written by Krista Wenz on June 16th, 2023

Entry Level Example

"I do not go into a position looking to make changes for the sake of change, but I do look creatively at processes and look for ways to improve efficiency and reduce costs. I recently took a project management process that my team was using and added my own creative touch to make it more efficient. I introduced a new tool that allowed us to track our progress more easily and provided more visibility into the project timeline. This helped us identify potential roadblocks and take corrective action before they became major issues. Overall, the new process has improved our productivity and collaboration, and we are seeing great results thanks to the creativity I brought to the table."

Written by Krista Wenz on June 16th, 2023

Answer Example

"Last month, my supervisor asked me to take our existing adjuster training package and improve it. My goal was to make the system more engaging for new recruits. Once we implemented my ideas, we increased our new trainee retention rate by 16%. I was quite proud of what my creativity could do!"

Written by Krista Wenz on June 16th, 2023

Experienced Example

"I like to use my creativity when it comes to new software and time management processes. Recently I made some recommendations for team messaging applications and project management software that would streamline our claims processes. These suggestions are currently under review."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When our claims were completed, we would contact the customers to ensure they were satisfied as well as send a closing email. We had a script for the email, but I started to personalize the email tailored to each customer. With that, I received more responses and successfully maintained exceptional customer service results via customer surveys. Many times being mentioned by name!"

Rachelle's Feedback

This is a fantastic example of thinking outside of the box and reaching customers in a new way. Excellent work!

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Anonymous Answer

"In fact, I inspected a restaurant about two months ago and I walked into the kitchen and on the floor was water and spilled food and on the hood filters, there was grease all over so I informed the manager of the restaurant that I will give him 24 hours to clean the restaurant and set a task list on the wall in the kitchen stating daily duties of every employee to keep the kitchen and floors clean and have all employees wear slip-resistant shoes. Within 24 hours I went back to the restaurant to find that the filters are clean the Task sheet was implemented and the floors were Free of water and debris."

Cindy's Feedback

Good! It sounds like your process worked. However, be sure to tell the interviewer which part of this process was your own creative approach. Was recommending a task list or providing more direction to the restaurant owner your enhancement? Why did the existing process need this additional improvement? Was this your way of helping the owner succeed rather than penalizing him or her?

Anonymous Answer

"I used to call physicians for verbal authorizations. Our script asked for the patient info first and authorization last. Quite often we'd waste time asking for the info only to have the authorization denied. I got permission to change my script to ask for the authorization first. Denials became less of an obstacle and I gained more time for authorizations. I ended up averaging 6 more per day."

Marcie's Feedback

Wow! This is an excellent response. You give a clear example of a time when you improved an existing process, and you even provide a stat with a number that shows how effective this change was at increasing the number of authorizations you were able to complete every day. Great job!

Anonymous Answer

"Although not related to the insurance industry, I have a very individualized approach with each piano student that comes into my studio. I have a base structure of teaching a lesson, however, I cater it specifically to the needs of each student since no two people's issues are the same. This allowed me to have a 100% retention rate with clients in my own business."

Chad's Feedback

Good approach! This is an excellent example of improving an existing process in your own business in order to teach clients effectively. Concluding with a quantifiable result is a nice touch that will certainly be impressive to the employer.

Anonymous Answer

"I am not the type of employee to make any unauthorized changes to the procedure. If I have an idea or change I would like to make I would be more comfortable running it past management."

Marcie's Feedback

Okay! This is fine. But can you talk about a time then when you approached a superior about potentially changing a process to make it more efficient?

Critical Thinking

13. How do you approach a claim that seems suspicious or potentially fraudulent?

Why the Interviewer Asks This Question

According to a March 2023 study, between 10% and 20% of insurance claims are fraudulent. The interviewer asks this question to determine your process when you have a suspicious claim. When encountering a suspicious or potentially fraudulent claim, it is essential to approach it with caution and conduct a thorough investigation. Start by gathering all relevant information about the claim and the claimant, including any documentation or evidence provided. Look for any inconsistencies or red flags that may indicate fraud. Conduct interviews with the claimant and any witnesses to gather additional information and consult with experts in a particular field if necessary. Throughout the investigation, maintain open communication with the claimant andinform themd of any updates or findings. If evidence of fraud is discovered, report it to the appropriate authorities and take steps to prevent further fraudulent activity. The key is to remain objective, gather as much information as possible, and ensure a fair and accurate resolution. Describe your approach to these situations.

Written by Krista Wenz on June 16th, 2023

Entry Level Example

"As a new claims adjuster, I would approach a suspicious or potentially fraudulent claim with caution and a thorough investigation. I would gather all necessary information about the claim, including the incident report, medical records, and other relevant documents. I would also interview witnesses and any parties involved in the claim.

If the evidence suggests the claim may be fraudulent, I would escalate the claim to a senior claims adjuster or special investigations unit for further review. I would also work closely with law enforcement and other relevant authorities to identify and address any potentially fraudulent activity.

As a claims adjuster, I understand it is essential to remain impartial and objective in all cases and to always prioritize the best interests of the policyholder and insurance companies best interests. By conducting a thorough investigation and following proper procedures, I can help ensure that all claims are handled fairly and accurately while protecting against potential fraud."

Written by Krista Wenz on June 16th, 2023

Answer Example

"When I have a claim that raises suspicion, I always keep an open mind and do not jump to conclusions. I understand that sometimes what may seem suspicious at first glance may have a reasonable explanation. However, if I still have concerns about the legitimacy of the claim after my investigation, I will escalate it to the appropriate authorities for further review. Ultimately, I aim to ensure all claims are handled fairly and accurately while protecting the company from any potential fraud."

Written by Krista Wenz on June 16th, 2023

Experienced Example

"When it comes to handling suspicious claims, I keep a few key things in mind. First and foremost, I always approach each claim with an open mind and a willingness to investigate thoroughly. This means gathering as much evidence and information as possible and never making assumptions or jumping to conclusions.

Another important factor is communication. I make sure to keep the claimant informed throughout the process, explaining my findings and the reasoning behind any decisions made. This helps to build trust and transparency and can often diffuse any potential suspicion or hostility.

Of course, there are also certain red flags that I look out for when assessing a claim. These can include inconsistencies in the story, lack of documentation or evidence, or a history of previous claims. If something seems off, I will always dig deeper to get to the bottom of it.

Ultimately, my goal is to ensure that each claim is handled fairly and impartially while protecting the interests of the insurance company and its policyholders. By staying vigilant and following a thorough investigative process, I am able to achieve this goal and maintain the trust and confidence of all parties involved."

Written by Krista Wenz on June 16th, 2023

Customer Service

14. Can you describe your approach to providing excellent customer service to claimants?

Why the Interviewer Asks This Question

When the interviewer asks how you provide excellent customer service as a claims adjuster, they are looking for specific examples of how you have gone above and beyond to ensure customer satisfaction. This could include demonstrating empathy, actively listening to their concerns, providing clear and concise explanations of the claims process, and following up with claimants regularly to keep them informed.

It's important to showcase your ability to handle difficult situations professionally and highlight any experience working with clients from diverse backgrounds. Ultimately, the interviewer wants to know that you have the skills and mindset needed to provide top-notch customer service and to represent the company in a positive light.

Written by Krista Wenz on June 16th, 2023

Entry Level Example

"As a newly licensed claims adjuster, my approach to providing excellent customer service to claimants will be to always listen carefully to their concerns and needs and to remain empathetic and patient throughout the process. I understand filing a claim can be a stressful and overwhelming experience, and it is my goal to make the process as smooth and efficient as possible for the claimant. I will always communicate clearly and effectively and keep the claimant informed every step of the way. Additionally, I will strive to be fair and objective in my assessments and to always act with the utmost integrity and professionalism. My priority is to ensure the claimant receives the support and assistance they need to resolve their claim in a timely and satisfactory manner."

Written by Krista Wenz on June 16th, 2023

Answer Example

"My approach to providing excellent customer service to claimants is to always listen carefully to their concerns and needs. I make sure to answer their questions thoroughly and provide them with clear explanations of the claims process and their options. I also strive to be empathetic and understanding of their situations, as I know that being in a claim can be a stressful and difficult experience. I am always respectful and professional in my interactions with them, and I work hard to ensure their claims are handled efficiently and fairly. As a claims adjuster, my goal is to provide claimants with the best possible service and to help them get the results they need to move forward."

Written by Krista Wenz on June 16th, 2023

Experienced Example

"I am committed to providing exceptional customer service to claimants by attentively listening to their concerns and displaying unwavering empathy and patience throughout the process. I fully comprehend that filing a claim can be an arduous and stressful experience, so I strive to make the process as effortless and efficient as possible for the claimant. I ensure their complete satisfaction by communicating clearly and effectively and keeping the claimant informed at every step of the way. My assessments are fair and objective, and I always act with integrity and professionalism. My top priority is to ensure the claimant receives the support and assistance they require to resolve their claim in a timely and satisfactory manner."

Written by Krista Wenz on June 16th, 2023

Diligence

15. How do you stay up-to-date with changes in laws and regulations that impact claims processing?

Why the Interviewer Asks This Question

As a claims adjuster, it's essential to stay up-to-date with changes in laws and regulations that impact claims processing. One way to do this is by attending training sessions and seminars offered by professional organizations. Another option is subscribing to industry publications and participating in online forums and discussions. It's also important to regularly review and update company policies and procedures to ensure compliance with any new laws or regulations. By staying informed and proactive, you can provide the best possible service to your clients while minimizing risk and avoiding legal issues. Describe to the interviewer how you stay up-to-date to assure them you are a diligent and responsible adjuster.

Written by Krista Wenz on June 17th, 2023

Entry Level Example

"As a new claims adjuster, I plan to stay up-to-date with changes in laws and regulations that impact claims processing by attending training seminars, conferences, and workshops. I will also subscribe to industry newsletters and publications to stay informed about any new developments in the field. Additionally, I will collaborate with my colleagues and seek guidance from more experienced adjusters to ensure that I am processing claims accurately and in compliance with all applicable laws and regulations. Keeping up-to-date with changes in laws and regulations is crucial for providing the best possible service to our clients and maintaining the integrity of our company."

Written by Krista Wenz on June 17th, 2023

Answer Example

"To ensure I'm always on top of any changes, I prioritize attending industry conferences and seminars, reading industry publications, and participating in ongoing professional development opportunities. Additionally, I regularly communicate with colleagues and experts in the field to stay informed on any new developments and best practices. By staying informed and proactive, I can ensure that I'm providing the best possible service to my clients and accurately assessing claims."

Written by Krista Wenz on June 17th, 2023

Experienced Example

"As a skilled claims adjuster, it's essential to stay up-to-date with all the latest changes in laws and regulations that impact claims processing. I ensure that I'm always one step ahead by attending industry conferences and seminars, reading industry publications, and engaging in ongoing professional development opportunities. Furthermore, I regularly keep in touch with my colleagues and industry experts to stay informed on new developments and best practices. With my proactive approach, I'm able to provide top-notch service to my clients and assess claims with pinpoint accuracy."

Written by Krista Wenz on June 17th, 2023

Diligence

16. Do you always double-check or proofread your work?

Why the Interviewer Asks This Question

As a claims adjuster, it is crucial to proofread your work before submitting it. This ensures that your reports are error-free and accurate. Mistakes can lead to misunderstandings and delays in the claims process, ultimately impacting the policyholder's satisfaction and the company's bottom line. By taking the time to carefully review and edit your work, you can avoid these issues and ensure that you are providing the best possible service to your clients and your employer. Additionally, proofreading shows attention to detail and professionalism, which are essential qualities in the insurance industry. Double-checking your work is a simple but essential step to help you excel as a claims adjuster. Assure the interviewer that you are diligent in providing good, clean, and reliable work.

Written by Krista Wenz on June 17th, 2023

Entry Level Example

"Yes, I always do! During my time at university, I had to submit error-free papers, often under high amounts of pressure and tight deadlines. Triple-checking my work is a habit at this point."

Written by Krista Wenz on June 17th, 2023

Answer Example

"Spelling and grammatical errors are a pet peeve of mine, so I will triple-check my work if there is time! It is essential to submit error-free work, especially as an adjuster."

Written by Krista Wenz on June 17th, 2023

Experienced Example

"Yes, I always proofread my work before submitting it for review. I understand the importance of accuracy in this field, and I prioritize attention to detail. I have developed several proofreading techniques and strategies to catch any potential errors or mistakes, including reading my work out loud, using spell check and grammar check tools, and taking breaks to come back to my work with fresh eyes. Taking the time to thoroughly review my work ensures that I provide the highest quality service to my clients and employer."

Written by Krista Wenz on June 17th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Spelling and grammar errors are a pet peeve of mine, and I always proofread my work before submitting it. It is important to customers that we cross our t's and dot our i's."

Rachelle's Feedback

The more precise your work, the more your customers will trust you. You make an excellent point here!

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Anonymous Answer

"I always proofread my work before submitting it. Handling claims require accuracy & it is important for our customers that we are precise & maintain professionalism."

Rachelle's Feedback

You make an excellent point regarding how important accuracy is for your customers and the overall perception. Nice answer!

Anonymous Answer

"Yes as an inspector I definitely double-check and proofread my work before I send it in especially on personal lines and commercial lines due to the simple fact that submitting the reports has to be accurate at all times for the reviewer's in the underwriters' understanding."

Cindy's Feedback

That's a good rationale. Talk about your process as well. How do you make sure your work is error-free?

Anonymous Answer

"Errors can be costly and hinder productivity so submitting accurate work is important to me. I always double-check my work before submitting."

Marcie's Feedback

Nice. The interviewer will undoubtedly be happy to hear that you always double-check your work before submitting it. You also explain why you do this (errors are costly). Perfect!

Anonymous Answer

"Even though I am confident in my work I am a stickler for perfection. I double and triple check my work. I need to make sure grammar and punctuation are perfect."

Marcie's Feedback

Nice! Can you talk about a time when you caught an error and discuss how it helped the company and/or its clients?

Direct

17. Tell me why you are the right fit for our claims adjuster position.

Why the Interviewer Asks This Question

A successful hire needs to feel like the right fit for both parties. By researching the company before your interview, you are telling the hiring manager that you are interested in the position. Discuss with the interviewer some points that stood out to you during your research. It's also important to highlight your relevant skills and experience. You should emphasize your ability to analyze information and make informed decisions and your strong communication skills. You can also mention any experience you have in the insurance industry or a related field. You can demonstrate why you are the ideal candidate for the position by showcasing your qualifications and enthusiasm for the role.

Written by Krista Wenz on June 17th, 2023

Entry Level Example

"I am good at what I do, motivated, and excited to put my recent education to work for your esteemed organization. Your branch offers an exciting opportunity for me to hit the ground running in a career as a claims adjuster, and I won't let you down! I am comfortable working in a fast-paced environment and can quickly adapt to new technologies and systems. Overall, I am confident that my skills and experience make me an ideal candidate for the role of claims adjuster at your organization."

Written by Krista Wenz on June 17th, 2023

Answer Example

"I have researched your company online, including your website, online reviews, and on glassdoor.com. Some points that stuck out to me were that your agency is very community-minded, puts its customers first, and you reward your employees for their dedication. These are all traits I am looking for in my next place of employment, and I feel I am an excellent fit as I hold the same values."

Written by Krista Wenz on June 17th, 2023

Experienced Example

"I am confident I am the right fit for your claims adjuster position because of my extensive experience in the field. I have worked in the insurance industry for over ten years, and during that time, I have gained a deep understanding of the claims process and the importance of accuracy and efficiency in handling claims. I am skilled at investigating claims, assessing damages, and negotiating settlements, and I am committed to providing exceptional customer service throughout the process. I am also experienced in working with a variety of stakeholders, including policyholders, attorneys, and medical professionals, and I am adept at managing multiple tasks and priorities simultaneously. My experience, skills, and commitment to excellence make me an excellent candidate for your claims adjuster position."

Written by Krista Wenz on June 17th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am passionate about helping people. I recently obtained my GA adjuster license & I'm excited to put my customer service experience to work for State Farm. State Farm offers an exciting opportunity to begin my career as a claims associate & I'm eager to leverage my experience to advance State Farm's mission."

Rachelle's Feedback

This is a clear overview as to why you are a fantastic fit. If possible, try to sprinkle in some information regarding your past successes and achievements related to this work.

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Anonymous Answer

"Well as you saw my resume that I was philosophically sound for the position I have completed five programs geared toward the fundamentals of being a sound claim adjuster."

Cindy's Feedback

Ok, good start. This question presents a good opportunity to explain your experience and how it would contribute to the position you seek. I would recommend briefly explaining what you learned from these courses and how they've prepared you.

Anonymous Answer

"I possess all the skills and experience you are looking for. I'm confident I would meet and exceed your expectations for the position. Not only do I have 14 years of experience working behind the scenes with policy, eligibility, approvals/denials, and fraud reporting but I have communication and people skills with customers, physicians, and legal teams."

Marcie's Feedback

This is a strong answer because you clearly list all of your strengths and the experience you have. This question is a great opportunity to really sell yourself and you have. Great answer!

Anonymous Answer

"I believe I am a good fit for the company based on State Auto's goal of caring for the customer. The way the company puts the care of the customer first aligns with my personal goal of helping people. In addition, I am a very self-motivated individual and feel like I would thrive in this type of work environment."

Chad's Feedback

Great! It is clear you have taken the time to research the company, which validates your genuine interest in the position. You also do well to draw a specific connection between your personal goal of helping people and the values of the company. To further strengthen your response, include any past successes or achievements related to this type of work.

Direct

18. Tell me about yourself.

Why the Interviewer Asks This Question

When an interviewer asks an open-ended question like this, knowing where to begin, and end, can be challenging! This question haunts many individuals who may accidentally go too in-depth into their personal lives. It happens. Keep your reply light, and work relevant. You can also share how you became interested in a career within claims and what you enjoy about it. This question offers an excellent opportunity to describe yourself by discussing the strengths and qualities you will bring to the company if hired.

Written by Krista Wenz on June 18th, 2023

Entry Level Example

"I would say that I am both analytical and creative, I'm extroverted at times, but I like to hunker down and work independently to knock out my deadlines. When not at work, I love attending musicals, museums, and traveling. It is something I love, and I think it helps me expand my horizons on how I approach my day-to-day work."

Written by Krista Wenz on June 18th, 2023

Answer Example

"I am a very straightforward, detail-oriented person with great communication skills. I think these things help me a great deal in this role. I have 5+ years of experience as a claims adjuster, and I enjoy the challenge of the work. I like to work on behalf of my clients and help them resolve disputes. I have been in their position myself, so I know the amount of stress they can feel during the claims process. I am also an avid reader and have been in a book club with some good friends for several years. I also love to try out new recipes and get creative in the kitchen. I am excited about this new opportunity with your company, and I believe my experience and skill set will add value to your team."

Written by Krista Wenz on June 18th, 2023

Experienced Example

"I am a highly motivated and committed individual with a thirst for knowledge and personal development. I am constantly seeking opportunities to learn and expand my skill set, and I approach every task with a positive attitude and a willingness to go above and beyond. As a team player, I understand the importance of collaboration and communication, and I am always looking for ways to contribute and help others succeed. When I'm not working, I enjoy immersing myself in a good book, exploring new hiking trails, and spending quality time with my loved ones. I am optimistic about the future and am excited to continue growing personally and professionally."

Written by Krista Wenz on June 18th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I always felt that I maintained an open-door relationship with my team. My engagement & supportive leadership led to increased employee retention."

Rachelle's Feedback

Your answer is very work relevant, which is a good start. You can also discuss what sparked your interest in this career and perhaps a dash of what you do in your personal time. This well-rounded approach can help you to make a connection with the interviewer.

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Anonymous Answer

"I'm am a planner when it comes to handling caseloads. I am friendly, patient, and empathic with customers. I have 14 years of experience in the insurance field and have a strong understanding of the process from the front to back end and also use this knowledge to mentor newer employees. In my free time, I spend with my family which I feel helps to interact with customers more relatable."

Marcie's Feedback

Good answer! You connect your comments back to the role itself, which is great. You also highlight your strengths, qualities, skills, and experience. Are there any specific work accomplishments you might want to add in? Make sure to really sell yourself here given it may be the first question you're asked during the interview (and hence gives the interviewer their first real impression of you).

Anonymous Answer

"I have been in the workers' compensation industry for the last four years, I have enjoyed working alongside Physicians, Attorneys, Injured workers, and my team at _______. I am friendly, patient, and empathic with customers and clients, I am extroverted most of the time, but like to hunker down and knock out work when needed. My strongest skillsets are attention to detail, communication written and verbal, and time management. In the last year in a half, I have worked full-time on improving the evaluation experience for injured workers. During the start of the pandemic, I answered the phone to hundreds of injured workers dealing with personal injuries and most of the time financial loss who weren't sure when they would be scheduled or if they were ever going to be seen at all, I assured them they would be seen and explained the process of getting them rescheduled after listening to there concerns. Post Pandemic I have done everything from going out as a medical assistant extracting key information of patients' medical history face to face to helping the Report processing and development departments handle the large volume of patients post-pandemic. What I am looking for is a company that I could add value to with my skillset and produce a positive return on investment and of course, fill my need to help people."

Amanda's Feedback

Good job! This question is often meant to help the interviewer get to know you and start to discover why you're the best candidate for the role when it comes to experience and skills. You've done a good job taking a Past, Present, Future approach to this question by briefly talking about your current role and recent accomplishments as well as previous experience that's relevant to the position you're applying for. Then, you talk briefly about what you'd like to do next and why you're interested in this particular role. Remember to keep your answer brief as this is usually just the start of the interview.

Anonymous Answer

"I am a loyal and passionate person who likes to make a difference. That is why I became an adjuster. I can see the problems and the people in need and that is what drives me. Working to solve the issue and help people."

Marcie's Feedback

Excellent. You come across as genuine and passionate about this job. Take this opportunity to really sell yourself, though. Emphasize all the skills, experience, education, and qualities you bring to the table.

View This Question and Answers

Discovery

19. What are you currently working on for self-development?

Why the Interviewer Asks This Question

When the interviewer asks what you're currently working on for self-development as a claims adjuster, they are trying to gain insight into your personal and professional goals. They want to know that you are committed to improving yourself and are proactively seeking out new skills and knowledge to enhance your job performance. This is especially important in a fast-paced, ever-changing industry like insurance, where staying up-to-date on the latest trends and technologies is essential to providing the best possible service to clients. Be prepared to share specific examples of how you are investing in your growth and development, whether it's through attending industry conferences, taking online courses, or seeking out mentorship opportunities.

Written by Krista Wenz on June 18th, 2023

Entry Level Example

"Great question! My favorite way to invest in myself is to listen to a podcast on my drive home every day. I want to advance into a leadership position in the next five to seven years, so I listen to podcasts that will help me achieve my goals. I am also taking online classes to obtain my Bachelor's Degree in Communications, which will help me advance my career as a claims adjuster."

Written by Krista Wenz on June 18th, 2023

Answer Example

"I am a big proponent of self-development. Currently, I am committing to reading a new development-related book every month. I believe personal growth is a lifelong journey, and these books provide valuable insights and practical advice to help me become the best version of myself. Reading about the experiences of others who have overcome challenges and achieved success also inspires me to push through my own obstacles and pursue my goals with determination and perseverance. These books have been very helpful and also allow me to relax more in my off time."

Written by Krista Wenz on June 18th, 2023

Experienced Example

"I am a huge fan of TED Talks for personal development and listen to one daily while cooking dinner for my family. These talks help me to remain creative in my personal and professional life. They offer a wide range of topics that help me learn something new or gain a new perspective on something I already know. They are often given by experts in their field, so I can trust the information I receive is accurate and helpful. Additionally, TED Talks are typically short and to the point, making them easy to fit into my busy schedule. I believe TED Talks are an excellent resource for anyone looking to improve themselves and their knowledge on various topics."

Written by Krista Wenz on June 18th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am currently working on having less screen time at home and spending more time with my family and being more present at the moment."

Rachelle's Feedback

This is a fabulous goal where everyone wins :)

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Anonymous Answer

"Spending more time with my family & being more present in the moment."

Rachelle's Feedback

These are all important life factors to address! How do you ensure that you are more present in the moment? What is your approach, and how will this help you in the workplace?

Anonymous Answer

"I am an enthusiast on educating myself and at the moment I am currently enrolled in the Institute CPCU courses to further my education in the insurance property and casualty landscape."

Cindy's Feedback

Great. The commitment to take courses will definitely impress the interviewer. What motivated you to sign up for courses? What are you learning that will help persuade the interviewer that you can do the job well?

Anonymous Answer

"Self-development is very important to me. I meditate several times a week which helps with creative thinking as well as stress relief. I am always spending quality time with my family which as a bonus helps me build rapport with customers who share their family stories with me."

Marcie's Feedback

Good answer! Meditation is a great way to relieve stress and to allow yourself time to think creatively. It's also nice that you enjoy spending time with your family. Do you participate in any activities that help you to develop yourself either personally or professionally? Taking online courses? Attending industry conferences? Joining groups that allow you to pursue a hobby? Trying to link your answer back to the role is always a good idea.

Anonymous Answer

"I have recently signed up for the Fraud Examiner course, when completed, I will take the state exam and be certified. In addition, I started a vocabulary course, which has no degree or certification but I enjoy the growth."

Marcie's Feedback

Nice! What prompted you to take these courses? And will they help you in any way within this role? If so, be sure to mention this. Good job!

Discovery

20. When would you be available to start?

Why the Interviewer Asks This Question

Before your interview, make sure you have a start date in mind for the new employer. Whether you need to give two weeks' notice to your previous position or are unemployed and can start immediately, be prepared with an affirmative answer.

If you are currently working, you should always show professionalism by offering two weeks' notice to your current employer. No hiring manager is ever impressed when they hear, 'I can quit my job today and start tomorrow!' Show that you are professional and reliable in all situations.

Written by Krista Wenz on June 18th, 2023

Entry Level Example

"I would need to give a customary two weeks' notice to my current company so that they could choose if they want me to stay and transition accounts or make it my last day. But, out of courtesy to them, I need to let them make the decision."

Written by Rachelle Enns

Answer Example

"As a professional courtesy, I would like to give my current employer two weeks' notice. I could start anytime after that. If my current employer does not require me to finish my two weeks, I could start sooner."

Written by Krista Wenz on June 18th, 2023

Experienced Example

"I would need to give my employer two weeks' notice. Due to my length of employment, it is possible that I may need to work an additional week if they request it of me to aid in the transition to the next adjuster, but I am available immediately following. Can you please clarify your timeline for me?"

Written by Krista Wenz on June 18th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would need to give customary two weeks' notice to my current company so they may choose if they want me to stay or make it my last day."

Rachelle's Feedback

To the point, straightforward, and a professional/respectful approach.

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Anonymous Answer

"As a professional courtesy, I would like to give my current employer a two weeks notice and then I'm willing to start any time after that."

Cindy's Feedback

Good. Always good to reflect your professionalism.

Anonymous Answer

"I have to give my current employer the standard two weeks notice so I can complete my caseload."

Marcie's Feedback

This is a reasonable response. Consider rephrasing it in a slightly more positive tone, like below:

"I'm very excited to potentially have the opportunity to work for you. If we decided to move forward, I would just have to give my current employer two weeks' notice. This way I can wrap up my accounts and help them train someone if needed. As soon as that period has been completed, I'd be available to start and hit the ground running."

Anonymous Answer

"I am available immediately. I have nothing pressing to hinder me from starting ASAP."

Marcie's Feedback

Awesome! No doubt the interviewer will be happy to hear this. :)

Education

21. Tell me about your post-secondary education. What was your best course, and which one gave you the most difficulty?

Why the Interviewer Asks This Question

The interviewer is interested in understanding your academic interests and strengths. Asking about your favorite post-secondary coursework can give them an idea of what you excel in and enjoy learning about. On the other hand, asking about what gave you the most difficulty can help them understand your weaknesses and how you handle challenges. It's important to be honest in your answers and provide specific examples to showcase your abilities and problem-solving skills.

However, a junior claims adjuster may have just a high school diploma or GED and on-the-job training and will not have post-secondary training. If that is the case, choose your favorite and most challenging course from high school when responding. If you have post-secondary education, talk to the interviewer about your best coursework and the most difficult in college.

Written by Krista Wenz on June 18th, 2023

Entry Level Example

"I am looking to gain on-the-job experience in addition to my high school diploma. I have signed up for online courses, including 'The Ethical Practices of an Adjuster.' In high school, my best course was geometry, as I have an analytical mind, and it came easy to me. The most challenging course was public speaking, as I tend to be quite shy. However, at the end of the class, I became much more comfortable speaking in front of others and actually enjoy it now. Are there any other courses you'd like me to take before starting with your organization?"

Written by Krista Wenz on June 19th, 2023

Answer Example

"My best course while obtaining my Bachelor's of Business Administration was Business, Society, and Ethics. It was my best course because Sociology and Ethics are fascinating topics. I found my most challenging course to be Management Strategy simply because I don't have much management experience."

Written by Krista Wenz on June 18th, 2023

Experienced Example

"My first start as a claims adjuster was strictly on-the-job training. However, since my start eighteen years ago, I have taken many professional development workshops and courses, including Strategic Claims Negotiations, Understanding Punitive Damages, and the National Flood Adjuster Training Program. Of the courses I have taken in high school, the most challenging was chemistry, and my favorite was English, as I love to read and write."

Written by Krista Wenz on June 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Effective communication enhanced my interactions with clients. Anatomy and Physiology took a structured and organized approach and I transfer those skills to workflow planning; knowledge from this course made medical claims more relatable to me. I've used but never built Databases so Business computing was a challenge. Now my skills with my work database have grown because of it."

Marcie's Feedback

It sounds as though you got a lot out of the courses you took. It's great how you connect what you learned in the courses to the role. It's also positive how even your most challenging course benefits you now professionally. Excellent!

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Anonymous Answer

"My courses taken in business have been key to my success in every position past and present."

Marcie's Feedback

Nice! Can you talk in more detail about how these business courses have helped you during your career? Also, don't forget to directly answer the question and cite a specific course you did well in and one you struggled in (and why).

Job Satisfaction

22. What is the most important thing you are looking for in your next company?

Why the Interviewer Asks This Question

The interviewer wants to gain insight into what motivates you and what your priorities are when it comes to your career. They want to know what you value in a company culture and work environment and how those values align with the company you are interviewing for. It's important to be honest and thoughtful in your response, as it can help determine whether or not the company is a good fit for you. And to make you stand out even more as an ideal candidate, it is best to mention the most important thing you are looking for as something the company can offer you.

Written by Krista Wenz on June 19th, 2023

Entry Level Example

"One of the most important things I am looking for in a company is an organization that values its associate's growth from within. Companies that offer internal training and development programs for advancement appeal to me over those who do not."

Written by Krista Wenz on June 19th, 2023

Answer Example

"The most important thing for me is to continue growing my knowledge in the claims industry. I am currently not receiving the opportunity for training and growth, which has created an element of stagnancy in my current role. What excites me about your organization is that you have continued education programs and tuition reimbursement for pre-approved insurance courses. The fact that you invest in the growth of your employees is amazing."

Written by Krista Wenz on June 19th, 2023

Experienced Example

"I am looking for a company I can stick with for the long haul. I want a company that values its employees, promotes from within, and keeps evolving with the times. I am leaving a company after over a decade of employment, so I value loyalty and an organization with career advancements."

Written by Krista Wenz on June 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"One of the most important things I am looking for in a company is an organization that values its associate's growth from within. Companies that offer continuing education & training appeal to me the most."

Rachelle's Feedback

Very clear delivery! Knowing what you want in an employer helps you to make the best decisions. When it comes to this specific hiring company, be sure to add in what you know about their growth offering, continued education, and training opportunities.

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Anonymous Answer

"The next company that employs me I am looking for a comprehensive benefits package for someone that has long-term benefits someone that has stable employment and someone that I can retire from."

Cindy's Feedback

All important priorities! Take a look at the rewrite below. Make sure this is the kind of company and position that can fulfill these goals so the interviewer knows the company can keep you happy once hired. Also, try to reflect on how you can contribute to the company as well with your own unique skills and talents.

"I am looking for a position in a company that can use my talents to their fullest potential since I want to make a long-term impact. Of course, a comprehensive benefits package like the one you offer is important but equally important is to find a place I can thrive within, contribute to, and form a long-term relationship with."

Anonymous Answer

"Promotions, learning opportunities, and abilities to obtain more insurance certifications. I've been with some employers who are out of business so being with a secure company where I can stay the long haul is appealing."

Marcie's Feedback

This reply comes across as genuine and honest. Why is it important to you to be able to learn and obtain more certifications? Additional details here would help to build out your answer further. Your desire to work for a secure company is completely understandable.

Anonymous Answer

"Longevity. I want to find my last career opportunity. A company that encourages growth and supports its employees' success."

Marcie's Feedback

The interviewer will likely be pleased that you are seeking long-term employment with their company. Can you talk more about why this is important to you? And don't forget to emphasize how this will benefit the company.

Job Satisfaction

23. Being a claims adjuster can be stressful. How can we motivate you, even on the toughest days?

Why the Interviewer Asks This Question

The interviewer asks this question to better understand how you handle stress and what motivates you to keep going, even on the most challenging days, as motivated and engaged employees always perform better. As a claims adjuster, the job can be very demanding and stressful, and the interviewer wants to know if you have the necessary coping mechanisms to deal with difficult situations. By asking this question, the interviewer can assess whether you are a good fit for the role and have the resilience and determination to succeed. Setting realistic goals, staying organized, and taking breaks when needed are effective ways to stay motivated and manage stress levels.

Talk to the interviewer about how you stay motivated on the job, even when the going gets tough. This information will help them to keep you motivated in the future when necessary.

Written by Krista Wenz on June 19th, 2023

Entry Level Example

"I am most motivated in an environment with strong teamwork and good leadership. A healthy environment with lots of opportunity for feedback and growth makes me want to perform well for my team and clients."

Written by Krista Wenz on June 19th, 2023

Answer Example

"I am motivated by the simple fact that my work can truly help people who need it. Many of my clients have been through tough experiences, including property loss and personal injury. It's gratifying to give them some good news through it all."

Written by Krista Wenz on June 19th, 2023

Experienced Example

"I am motivated by paving new paths and creating structures to support my deserving clients. Despite the inherent difficulties of the job, I am motivated by the knowledge that I am helping people in their time of need. Whether it's ensuring that a customer's claim is processed quickly and efficiently or providing support and guidance during a difficult time, I find satisfaction in knowing that I am making a difference. On the toughest days, I remind myself of the importance of my work and the positive impact that it can have on people's lives. With this in mind, I stay focused, committed, and motivated to do my best."

Written by Krista Wenz on June 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"On tough days I am motivated by my customers. When dealing with claims, you are dealing with unfortunate situations, and I like helping people. I try to think about how I am helping restore what has been lost. That's what keeps me going on the toughest of days."

Rachelle's Feedback

It seems that you look at the positive side of what you are doing and how your work can significantly impact your customers. Very nice! Is there anything the company themselves could do to keep your motivation levels high?

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Anonymous Answer

"I am most motivated in an environment with strong teamwork & supportive leadership. An environment offering constructive feedback & growth encourages me to perform well for my team & customers."

Rachelle's Feedback

Nicely done! Now, how does the hiring company fit the bill when it comes to these terms?

Anonymous Answer

"On the toughest of days, I think about what I set out to be and what it took me to get here as a claim adjuster. When I set out to be a claim adjuster it was for helping people on the tough days. It really brightens my day to put a smile on someone's face for restoring their property to normal."

Cindy's Feedback

Great. The human element of the job is motivating to you, and that comes through in your answer.

Anonymous Answer

"The insurance field can be stressful. I find this work to be rewarding to help people through a difficult time which is self-motivating. I enjoy it when leadership provides daily motivational feedback on our work well done."

Marcie's Feedback

It's helpful to the company if it knows what motivates you, whether it be verbal praise, non-monetary rewards, or financial incentives. It sounds like you are content with constructive and positive feedback from your supervisor on a frequent basis. It also sounds like you're internally motivated just because you like to help people. Great answer! You might also briefly discuss how you view stress in a favorable light and thrive in fast-paced, high-pressure situations.

Anonymous Answer

"Supervisor support. The bottom line is if I get stuck on something or in a situation that is causing me difficulty and stress knowing my supervisor can guide me will relieve that stress."

Marcie's Feedback

Great! Any interviewer will understand and appreciate this. To further strengthen your response, talk about a time when supervisor support enabled you to handle a stressful situation. Nice job!

Leadership

24. Tell me about your leadership qualities.

Why the Interviewer Asks This Question

The interviewer would like to know what you consider strong leadership qualities. They want to ensure you can inspire and motivate others, delegate tasks effectively, and make strategic decisions. Additionally, possessing strong leadership skills can demonstrate that you are a confident and capable individual who can handle challenges and take charge when necessary. Overall, showcasing your leadership abilities can be a valuable asset in the hiring process and help you stand out as a top candidate. When describing leadership qualities, avoid general terms and give some unique ideas.

A great leader is someone who people naturally want to follow. They have exceptional interpersonal skills and the ability to build relationships with nearly any personality type. A respected leader will take ownership of their mistakes and always lead their team by example. True leaders see the importance of motivating others and recognizing even the smallest achievements. Which of these qualities do you most identify with?

Written by Krista Wenz on June 19th, 2023

Entry Level Example

"Although I have not yet been in an official leadership role, I believe I lead effectively by showing others respect regardless of their position or title, creating an open environment in which everyone knows that feedback is welcome, and setting achievable but high expectations for myself at all times."

Written by Rachelle Enns

Answer Example

"I like to lead by example and set high expectations for my team. I make sure expectations are clear and that the team receives regular feedback so they know they are valued and how they can improve. I also like to allow time for things like awards and shout-outs to create camaraderie. I would describe my leadership style as committed, motivating, positive, and honest."

Written by Krista Wenz on June 19th, 2023

Experienced Example

"I have taken many workshops and courses to improve my leadership skills over the years. My leadership qualities are best summed as dedicated, attentive, and motivating. I like recognizing my teams' small wins because that motivates them to continue achieving."

Written by Krista Wenz on June 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have lead a team of temps at disaster sites and have also mentored new employees.

I set good examples for them to follow and use effective communication.

I add a touch of motivation when I communicate.

I am naturally approachable and can be counted on for knowledgeable responses to policy by team members that I mentor."

Marcie's Feedback

All of these qualities sound great but be sure to support these assertions with specific examples. If you've already gone into the example that involves temps at disaster sites in other answers, perhaps focus here on discussing how you mentor new employees. Give specific details about times when you set good examples, communicated effectively, created motivation, and provided knowledgeable responses. This will make your answer more meaningful and impactful to the interviewer.

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Anonymous Answer

"I am very comfortable taking charge. I have been the team lead on many projects and have also been in a management position. I feel confident in teaching and guiding others to success."

Marcie's Feedback

Awesome! To strengthen your answer, give specific examples of times when you were the team lead and explain how it went. Also, remind the interviewer of the various leadership skills and qualities you possess and how they will allow you to excel in this role. (For example, decisiveness, confidence, empathy, being a strong communicator and delegator...)

Organizational

25. How do you handle a larger than average workload?

Why the Interviewer Asks This Question

The interviewer asks how you handle a larger than normal workload to gain insight into your work ethic, time management skills, and ability to handle pressure. It is important to provide specific examples of times when you have successfully managed a heavy workload, prioritized tasks, and maintained productivity. Additionally, discussing any strategies or tools you use to stay organized and focused can demonstrate your ability to handle challenging workloads effectively. The interviewer wants to be assured that you can handle the workload required of you as a claims adjuster and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too.

Written by Krista Wenz on June 19th, 2023

Entry Level Example

"My workload is packed but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in my files. My work schedule leaves no room for error; I have an endless amount of claims to get through. So, I'm used to having an incredibly full workload."

Written by Rachelle Enns

Answer Example

"When I have a large workload, I do not stress over the tasks in front of me. Rather, I make a simple plan of which tasks are a high priority and which are a lower priority. The higher priority tasks I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."

Written by Krista Wenz on June 19th, 2023

Experienced Example

"When faced with a larger than average workload, I prioritize my tasks based on their urgency and importance. I break down my work into smaller, more manageable tasks and create a schedule to ensure that I stay on track. I also communicate with my team and manager to ensure that everyone is aware of my workload and any potential delays. Additionally, I try to stay organized and focused by taking breaks and practicing stress-reducing techniques such as meditation or exercise. Overall, I believe effective time management and communication are key to successfully handling a larger workload."

Written by Krista Wenz on June 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When faced with a large workload, I review the tasks at hand and prioritize them handling the most critical first. This way, I can make sure I am making the most efficient use of my time."

Rachelle's Feedback

This is a very good approach to handling a large workload. Try also to include any tools or apps that you use to keep your tasks on track.

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Anonymous Answer

"I handle a larger than average workload but I've placed the ones of higher priority first getting them completed to get the claims closed out then working the ones of lower priority to get those completed."

Cindy's Feedback

Great. A system of priority is key to managing a heavy workload. Do you have an example you can share that shows the interviewer how you make decisions about priority?

Anonymous Answer

"My current workload is packed so being organized, planning, and prioritizing are important. After a catastrophe situation when workloads are almost 4 times larger, communication, teamwork, and the ability to shift between tasks quickly are a must in addition to organization and prioritizing."

Marcie's Feedback

Good reply! It's great that you mention organization, planning, and prioritization, all of which are very useful when dealing with a large workload. You might also talk about some of the tools you use to implement these methods (spreadsheets? internal programs?)

Anonymous Answer

"In my current position, I am required to stay on top of my work despite the number of clients I have. To manage this, I create several to-do lists, one of high priority, one of moderate priority, and one of low priority. In addition to this, I also have a weekly planner where I plan out my tasks for the week to come. This allows me to stay on top of work and not get overwhelmed by the amount on my plate."

Chad's Feedback

Great! It sounds like your current role requires a high level of organization, and you have developed an effective system to keep yourself, and your workload, organized. If there are any specific tools or apps you use to manage your to-do lists, be sure to highlight them in your response.

Anonymous Answer

"I am used to juggling a large workload. It does not overwhelm me. I try to categorize everything. Most urgent, largest loss, average size claim and tackle the process that way. I know each claimant feels their loss is most important so I try to reach out to everyone to let them know they are important and we are working to get them assistance."

Marcie's Feedback

Awesome! It sounds like you have experience in this area, which is great. The interviewer will appreciate that you try to be communicative with the clients so they always know what's going on. If there are any tools or methods you use to stay organized, don't forget to mention them here as well.

Performance Based

26. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

Why the Interviewer Asks This Question

To many employers, the number of years of experience is flexible as long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes, strengths, and wisdom gained from your five years as a claims adjuster. This is the time to sell yourself. Make no apologies for your lack of years!

Written by Krista Wenz on June 19th, 2023

1st Entry Level Example

"I believe that my blend of education and previous experience in insurance sales would amount to a great deal of valuable experience. I applied to this role knowing that I could greatly impact your organization. I plan to begin studying for this role immediately so that I can make a difference from day one."

Written by Krista Wenz on June 19th, 2023

1st Answer Example

"Although I have five years of experience vs. eight years of experience as a claims adjuster, I do this job well. In my previous role, I outperformed colleagues with 12 years of experience. It's all about drive and the ability to be a quick study. I have all of these qualities and more."

Written by Krista Wenz on June 19th, 2023

2nd Answer Example

"I understand the job posting requires eight years of industry experience, and I appreciate the concern. However, I believe that my five years of experience in the field have given me a strong foundation and the necessary skills to excel in this position. I am a fast learner and always eager to expand my knowledge and expertise. Additionally, I am confident in my ability to adapt to new challenges and work collaboratively with my team to achieve our goals. I hope you will consider my qualifications and potential for growth when making your decision."

Written by Krista Wenz on June 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I believe that my previous experience being exposed to workers' compensation would amount to a great deal. Along with my completion of the pre-licensing course, completing the State Exam & obtaining my license would make a big impact for State Farm & this will allow me to begin focusing on this role immediately so that I can make a difference right out of training."

Rachelle's Feedback

Fantastic work in qualifying yourself! If you have grades to share related to your pre-licensing course, be sure to include this as well. Other helpful pieces of information would include words from previous performance reviews and tangible results from past roles (achievements, accolades, KPI's, etc.).

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Anonymous Answer

"I believe that I am qualified for this position based on my previous experience combined with my education. I am also highly motivated and am excited to learn more about the insurance industry. With my high motivation, I am confident that I can quickly learn the ropes of the role while also fulfilling the duties of the position."

Chad's Feedback

Good. You do a nice job of qualifying yourself for the position. To further strengthen your answer, discuss any noteworthy accomplishments or past successes from previous roles. I also recommend expanding on your education to offer more details to the interviewer, such as specific credentials you have earned, and any industry-related training you have completed.

Problem Solving

27. Can you give an example of a particularly challenging claim you handled and how you resolved it?

Why the Interviewer Asks This Question

The interviewer asks this question to gauge your problem-solving skills, ability to adapt to difficult situations, and level of experience in handling claims. You should be prepared to provide a detailed example of a challenging claim you handled in the past and how you resolved it. This will give the interviewer a better understanding of your abilities and how you might handle similar situations in the future. Remember to focus on the positive outcome and the steps you took to get there, rather than dwelling on the challenges you faced.

Written by Krista Wenz on June 19th, 2023

Entry Level Example

"As an entry-level claims adjuster, I understand that handling challenging claims can be daunting, but I believe in following a systematic approach to resolve any issues. First, I would carefully review the policy and all documentation related to the claim to ensure I clearly understand the situation. Then, I would consult with my supervisor and any relevant experts to gather additional information and discuss possible solutions. Throughout the process, I would communicate clearly and respectfully with all parties involved to ensure transparency and build trust. Ultimately, my goal would be to find a fair and equitable resolution that satisfies all parties and upholds the integrity of the insurance industry."

Written by Krista Wenz on June 19th, 2023

Answer Example

"Of course. I recently had a particularly challenging claim. A customer had filed a claim for damages to their car, alleging that another driver had hit it in a parking lot. However, upon investigating the claim, I discovered that the damage appeared to have been caused by a collision with a fixed object, such as a pole or barrier.

The customer strongly denied this, insisting they had not hit any objects and that the other driver must have caused the damage. However, there was no evidence to support this claim, and the other driver had not reported any accidents or incidents in the parking lot.

After much back-and-forth with the customer, I decided to consult with a third-party expert who could provide an unbiased assessment of the damage. The expert confirmed that the damage was consistent with a collision with a fixed object and not another vehicle.

Armed with this information, I denied the claim and explained to the customer why it was not covered under their policy. While the customer was understandably disappointed, I provided them with a clear and transparent explanation of our decision-making process, which helped build trust and maintain our relationship."

Written by Krista Wenz on June 19th, 2023

Experienced Example

"One of the most challenging claims I handled in my career was a case where a fire severely damaged a client's house. The client had lost almost everything they owned and was understandably upset and emotional. My job was to be empathetic and understanding while assessing the damage and determining the appropriate course of action.

To resolve the claim, I worked closely with the client to ensure they had the necessary resources and support to get back on their feet. This included coordinating with contractors to begin the rebuilding process and working with the insurance company to make sure the client received the full benefits they were entitled to.

Throughout the process, I constantly communicated with the client, keeping them informed of our progress and addressing any concerns they had. In the end, we were able to successfully resolve the claim and help the client get their life back on track. It was a challenging experience but ultimately a rewarding one, as I was able to help someone in a time of need."

Written by Krista Wenz on June 19th, 2023

Problem Solving

28. Can you tell me about your experience in handling complex claims?

Why the Interviewer Asks This Question

As a claims adjuster, you may encounter cases requiring special attention and expertise, such as those involving high-value claims or unique circumstances. These could also include claims involving multiple parties, claims that involve complex legal issues, or claims where the extent of the damage is hard to ascertain. Additionally, claims that involve specialized industries or unique types of damage can also be challenging. By asking about your experience with such claims, the interviewer can understand your skill level and how you might handle similar situations in the future. To demonstrate your proficiency, it's essential to be honest about your capabilities and provide specific examples of past cases you've handled.

Written by Krista Wenz on June 19th, 2023

Entry Level Example

"As a new claims adjuster, I plan to handle complex claims by thoroughly investigating and analyzing all available evidence and information. I will work closely with the insured party and any other involved parties to gather all relevant details and ensure that all aspects of the claim are properly documented. I will also consult with experienced colleagues and supervisors to gain additional insight and guidance as needed. Ultimately, my goal will be to provide fair and accurate assessments of complex claims while prioritizing the insured party's needs and interests."

Written by Krista Wenz on June 19th, 2023

Answer Example

"Sure. I have a fair amount of experience handling complex claims. In my previous job, I worked as a claims adjuster for several years. During that time, I dealt with a wide range of claims, some of which were very complex. I found that the key to handling these types of claims was to remain calm and focused. I also made sure to carefully review all of the relevant documentation and to consult with other experts in the field when necessary. My experience has prepared me well for handling any complex claims that might come my way."

Written by Krista Wenz on June 19th, 2023

Experienced Example

"Well, I've had quite a bit of experience handling complex claims over the past ten years. I have worked on all kinds of claims, from car accidents and property damage to medical malpractice and wrongful death cases. Each is unique and requires careful investigation, analysis, and negotiation to ensure the claimant is treated fairly and receives the best possible outcome. I take pride in my ability to communicate clearly and effectively with all parties involved and to use my expertise and knowledge of the industry to achieve the best possible outcome for my clients."

Written by Krista Wenz on June 19th, 2023

Role-Specific

29. How would you describe your relationship with your clients?

Why the Interviewer Asks This Question

The interviewer is interested in understanding how you approach customer service and how you handle difficult situations with clients. They want to know how you build rapport and trust with clients and navigate challenges and conflicts that may arise. Your answer will give them insight into your ability to communicate effectively and manage relationships with clients, which is an important skill for a claims adjuster to have. It's important to be honest and provide specific examples of how you have successfully managed client relationships in the past.

Written by Krista Wenz on June 19th, 2023

Entry Level Example

"As I am newer to my career as a claims adjuster, I have only had a handful of clients, so I spend a lot of time working with them. Because of my level of focus and support, I get along very well with them."

Written by Krista Wenz on June 19th, 2023

Answer Example

"My customer and client relationships are best described as open and honest. I believe the more upfront and transparent you are with your clients, the more likely they will return. I most definitely value my clients and am sure to nurture those relationships as much as possible."

Written by Krista Wenz on June 19th, 2023

Experienced Example

"I have strong relationships with my clients and customers. I treat them respectfully and use their feedback to improve myself and the claims process. As a claims adjuster, I understand how important it is to build a trusting and professional relationship with my clients. I strive to always provide clear and honest communication while empathizing with their situation. By listening to their needs and concerns, I can offer personalized solutions that meet their specific needs. My goal is to always make the claims process as smooth and stress-free as possible for my clients while ensuring they receive the excellent customer service they deserve."

Written by Krista Wenz on June 20th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have worked in claims for 13 years, and unfortunately, sometimes customers have more than one accident. I have been called and asked to be their adjuster for their subsequent accidents because they felt that I handled their claims fairly in a friendly manner."

Rachelle's Feedback

Being asked to work with them again must be a very nice compliment - a true testament to your great work!

Show More Answers

Anonymous Answer

"My customers & clients are important to me. A happy client helps me achieve my goals & creates/maintains company revenue by creating more referrals. My relationships can be best described as open & honest. I have found the more upfront I was with my clients & setting clear expectations resulted in the client having confidence I will get the job done. I will leverage this same philosophy with State Farm customers by providing honest and well-researched answers to their questions."

Rachelle's Feedback

These are all great ways to develop strong client relationships.

Anonymous Answer

"My relationships with my clients I will consider are open and honest for the simple fact that we can talk to each other about anything and give each other genuine feedback."

Cindy's Feedback

Ok, good start. Reflect a bit on what a client wants from the relationship and how you'll fulfill their expectations. Is there a customer service component that you can discuss?

Anonymous Answer

"Friendly and caring. I ensure my clients are not just satisfied but that they are heard. I am always polite, friendly, patient, and I'm able to identify when empathy needs to be used. I'm often complimented by the clients for my service and am asked for my email address or phone number for future inquiries and service."

Marcie's Feedback

Nice. The interviewer will be happy to hear that your client relationships are friendly and caring. To strengthen your answer, consider adding a specific example of a time when you met with a client and provided empathetic, polite, and patient service. The more details you add, the more meaningful and memorable your answer will be.

Anonymous Answer

Marcie's Feedback

Anonymous Answer

"I always end up with a great relationship with customers. Many times because the client is in distress and feels vulnerable things can begin rocky. I make it my point to reassure them I am here to help and guide them, I always answer emails and call in a timely manner because I feel that gives me a stronger alliance with the customer. It has had a proven history of success."

Marcie's Feedback

Nice! You come across as empathetic and responsive, which is great. Remind the interviewer that you look forward to building strong relationships with their clients. And consider adding a specific example of a time when you developed a great relationship with a client; discuss exactly what you did to cultivate this.

Role-Specific

30. How do you ensure that claims are processed in a timely and efficient manner?

Why the Interviewer Asks This Question

The interviewer is interested in knowing how you prioritize your workload and manage your time effectively to ensure that claims are processed promptly. As a claims adjuster, you must have excellent time-management skills and handle multiple tasks simultaneously without compromising the quality of your work. Additionally, identifying and resolving potential issues that may cause delays in the claims process is also crucial. By asking this question, the interviewer is looking to gauge your ability to handle the demands of the job and ensure that customers' needs are met promptly and efficiently.

Written by Krista Wenz on June 20th, 2023

Entry Level Example

"As a new claims adjuster, I will process claims promptly by utilizing a streamlined and well-organized system for submitting and handling claims. This system will include clearly defined procedures for submitting claims and working with my dedicated team of professionals trained to handle them quickly and accurately. I am excited for the opportunity to demonstrate my time-management, communication, and organizational skills with your company."

Written by Krista Wenz on June 20th, 2023

Answer Example

"As a claims adjuster, I prioritize efficiency when it comes to processing claims. One way I ensure timely processing is by thoroughly reviewing all necessary documentation and following up with any missing information as quickly as possible. I also strive to communicate clearly and effectively with both clients and colleagues to prevent any delays or misunderstandings. Additionally, I am always looking for ways to streamline processes and improve our overall workflow to increase efficiency. Ultimately, my goal is to provide prompt and accurate resolution to every claim while maintaining a high level of customer service."

Written by Krista Wenz on June 20th, 2023

Experienced Example

"As an experienced claims adjuster, I have found that the key to processing claims in a timely and efficient manner is to stay organized and prioritize tasks. It is important to gather all necessary information and documentation as quickly as possible and to communicate clearly with all parties involved. I also try to stay up-to-date on industry practices and regulations to provide the most accurate and efficient service possible. By staying focused and staying on top of my workload, I can ensure that claims are processed as quickly and fairly as possible."

Written by Krista Wenz on June 20th, 2023

Role-Specific

31. Can you walk me through your process for investigating a claim?

Why the Interviewer Asks This Question

When an interviewer asks you to walk them through your process for investigating a claim as a claims adjuster, they want to understand your approach and methodology. They want to know how you gather and analyze information, what steps you take to ensure accuracy and fairness, and how you make decisions based on the evidence you gather. It's essential to demonstrate your ability to be thorough, objective, and systematic in your approach while also showing empathy and understanding for the parties involved. Overall, the interviewer wants to assess your skills and judgment as a claims adjuster and determine if you are a good fit for their organization.

Written by Krista Wenz on June 20th, 2023

Entry Level Example

"As an entry-level claims adjuster, my process for investigating a claim will begin with gathering information from the claimant and any witnesses. I will ask detailed questions to clearly understand what happened and the extent of the damages or injuries involved.

Once I have all the information, I'll review any relevant policies, contracts, or agreements to determine coverage and liability. If necessary, I may also consult with other experts, such as medical professionals, engineers, or lawyers to help me make an informed decision.

Throughout the process, I will always strive to be fair and objective, considering all the facts and evidence before making a determination. And, of course, I prioritize safety and security at all times, ensuring all parties involved are treated with respect and confidentiality."

Written by Krista Wenz on June 20th, 2023

Answer Example

"Sure, I'd be happy to walk you through my process for investigating a claim. First, I gather all relevant information about the claim, including any documentation or photos the policyholder has provided. Then, I review the policy to see what is covered and what is not. Next, I may need to interview witnesses or other parties involved in the claim to better understand what happened. From there, I will typically visit the scene of the incident, inspect any damages or injuries, and take notes and photographs. Finally, I will use all of this information to make a determination on the claim and communicate my decision to the policyholder. It's a thorough process, but it's important to ensure we make fair and accurate assessments of each claim."

Written by Krista Wenz on June 20th, 2023

Experienced Example

"Of course, I would be happy to walk you through my process for investigating a claim. First, I start by reviewing the claimant's initial report and any supporting documents they have provided. I then conduct a thorough investigation, gathering evidence and speaking with any witnesses or parties involved in the incident. I also take photos and document any damages or injuries. Once I have all the necessary information, I analyze and evaluate the claim to determine its validity and the appropriate course of action. Throughout the process, I remain objective and fair, always keeping the best interest of all parties involved in mind."

Written by Krista Wenz on June 20th, 2023

Salary

32. What are your salary expectations?

Why the Interviewer Asks This Question

When answering this question, it is important to do your research beforehand. Look into the average salary range for a claims adjuster in your region and review the job posting to see the salary range listed. Based on your experience and skills, come up with a range that you feel is fair and reasonable. It's also important to consider other benefits and perks that may be offered, such as health insurance, retirement plans, and vacation time. When discussing your salary expectations with the interviewer, be confident and assertive but also open to negotiation.

Written by Krista Wenz on June 20th, 2023

Entry Level Example

"As I am new to my career and this industry, I am happy to negotiate my earnings based on your typical salary for this role. I see you have a range of $55,000 to $65,000 per year based on experience, so I would expect compensation somewhere in that range."

Written by Krista Wenz on June 20th, 2023

Answer Example

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Written by Rachelle Enns

Experienced Example

"I am currently making $80,000 per year with two bonus opportunities based on the cases I have closed and successfully negotiated. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

Written by Krista Wenz on June 20th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Although money is important, my main goal is to find a position where I can advance my career. I'm confident that you'd make me an offer that's fair to what I would bring to your organization."

Rachelle's Feedback

This is a nice way of approaching the salary question. To be a touch more helpful to the interviewer, you could also discuss your previous salary or hourly wage to offer a baseline.

Show More Answers

Anonymous Answer

"I currently earn about $28-$30,000 a year from the position that I'm applying for are based on the credentials that I have and with those credentials, I am looking to have a competitively Higher salary you guys offer 56,000 a year which I think is great for the position in the credentials that I have and it definitely meets the cost of living in Orlando Florida today."

Cindy's Feedback

Discussing salary expectations is challenging. Below is a revision that you can use as a template to revise yours.

"My salary expectations align with what you are offering for the position. I believe that $56,000 is a fair salary for the qualifications you seek. It is also in line with the cost of living in my state."

Anonymous Answer

"Based on my experience and education I am satisfied with the introductory salary listed in the job description."

Marcie's Feedback

This is a good way to answer this question. It sounds like you're already aware of the pay for this role and you're content with it, which is great. If you're unsure about what kind of salary they are offering, consider providing a salary range or flipping the question back at them.

Anonymous Answer

"My compensation expectations are in the mid 40's range. I am happy to discuss further based on typical earnings from the company."

Chad's Feedback

Good start! I suggest including the salary of your previous/current position, including any bonuses, to ensure full transparency and offer the interviewer a baseline.

Anonymous Answer

"I do have a bottom-line number in mind however, my main goal is to find a position where I can advance my career and look forward to a long-term commitment. Knowing that and knowing my experience I'm confident that you'd make me an offer that's fair."

Marcie's Feedback

Awesome! This is a great answer that leaves room for negotiation down the road.

Technical

33. What types of claims-related programs and software are you well versed in?

Why the Interviewer Asks This Question

The interviewer wants to know what types of claims-related programs and software you are well-versed in because it indicates your experience and expertise in the field. It also helps them determine how quickly you could adapt to their specific software systems and processes if you were to be hired for the position. Additionally, knowing specific programs and software could give you a competitive edge over other candidates who may not have the same level of proficiency. It's always best to be honest about your skills and experience, as it can help you and the interviewer make informed decisions.

Claims adjusters use a variety of programs and software to process and manage claims. Some common examples include claims management systems, document management software, and billing software. Other programs and tools may include database software, customer relationship management software, and communication tools such as email and instant messaging. The specific programs and software used may vary depending on the organization and the type of claims being processed. Describe what programs you are proficient in and explain how you learn quickly if you will be required to learn new software in this role.

Written by Krista Wenz on June 20th, 2023

Entry Level Example

"I have advanced skills in Microsoft Office Suite; however, being new to this industry, I do not have exposure to claims or insurance-related programs. I am eager to learn and can get a head start through online tutorials if you'd like."

Written by Krista Wenz on June 20th, 2023

Answer Example

"I am an expert-level user in CaseWorks Pro, FileTrac, and Logickull for industry-related software. Additional programs that I am well versed in include Excel, PowerPoint, and Word. My technical skills are strong, and I am confident I can quickly learn any of your programs."

Written by Krista Wenz on June 20th, 2023

Experienced Example

"I have seen many advancements in insurance-related software over the years and am trained in a variety of them, including FileTrac, Record360, and CaseWorks. I am also eager and willing to learn new systems. Could you share with me the programs that you use here?"

Written by Krista Wenz on June 20th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am proficient in Microsoft Office Suite & Salespad, however, being new to this industry I do not yet have exposure to programs or software related to claims or insurance."

Rachelle's Feedback

This is a good approach. To finish up your response, I recommend asking a question related to their programs/software. I have offered an example below.

"I am proficient in Microsoft Office Suite & Salespad; however, being new to this industry, I do not yet have exposure to programs or software related to claims or insurance. Could you share with me the programs and software used in this role? I would be happy to gain a head start by watching online tutorials."

Show More Answers

Anonymous Answer

"I am well-versed with exacta mate as I have previously taken a four-day comprehensive training course. Exacta mate teaches you the fundamentals and a comprehensive overview of how to use the software."

Cindy's Feedback

Great! Have you since applied that knowledge? You may include details about using the software to demonstrate proficiency.

Anonymous Answer

"I am experienced using the state of Florida's customized system to manage caseloads and documents, and process benefits. I am experienced in all MS office programs and Avaya communication software. I am a quick learner when it comes to systems and I am confident I can learn your programs quickly."

Marcie's Feedback

Excellent answer. You do a great job of listing the programs you've comfortable using, and you also indicate that you're a quick learner who can easily learn new programs if needed. Perfect!

Anonymous Answer

"Software that I have an excellent understanding of is Microsoft Office and all its extensions, as well as Google software equipment. I have a basic understanding of Industry related software which I was able to learn from my previous position at _____. Would you mind sharing any programs that you use? I would be happy to learn about them as I have a high interest in claims and the insurance industry."

Chad's Feedback

Excellent! You have taken a smart approach by asking a question related to the specific programs/software the company uses. Your willingness and enthusiasm in learning the claims-related software will undoubtedly validate your interest in the position of interviewer.

Anonymous Answer

"I have been working on Xactimate software since 2006. I have training through level 2 but my "on-the-job" experience is more advanced than that. I have also used Adjuster management programs such as Salesforce, Claimwizard, and the newest Organized Adjuster. These are platforms that keep each claim in order and on a "timeframe" in addition to allowing each adjuster to follow up and keep informed."

Marcie's Feedback

Awesome! It sounds like you have experience in multiple programs, which is great. Can you talk more about the 'on the job' experience you have with Xactimate? How exactly do you use it? You might also add at the end of your answer that you're a quick learner and tech-savvy. Nice job!

Tough

34. How could our company improve?

Why the Interviewer Asks This Question

When the interviewer asks you how their company could improve, they are looking for feedback on their company culture, policies, and processes. This question is often asked to gain insight into how potential employees view the company and what changes could be made to make it a better place to work. It's important to be honest in your response but also constructive and diplomatic in your delivery. Remember, the goal is to provide helpful feedback that could potentially lead to positive changes within the company.

Written by Krista Wenz on June 21st, 2023

Entry Level Example

"I visited your company, spoke with several employees, and asked them about the company culture. After speaking with them, I believe your company could improve communication between departments. I've heard that sometimes there can be a lack of clarity or miscommunication between teams, leading to delays or mistakes in claims. Perhaps implementing regular meetings or check-ins between departments could help ensure everyone is on the same page and working towards the same goals. However, that was the only thing I heard that could use improvement. Overall, everyone seems happy with the company and highly recommended I apply here."

Written by Krista Wenz on June 21st, 2023

Answer Example

"After reading online customer reviews, I see one area where your company could improve. What comes to mind is the customer service experience. I read a few reviews where customers had some frustrating interactions with your support team, and I think addressing that could go a long way in improving overall customer satisfaction. I think this improvement could help your company build stronger customer relationships."

Written by Krista Wenz on June 21st, 2023

Experienced Example

"Thank you for asking me this question. Based on my observations and analysis, I believe there is an area where your company could improve. Your company could benefit from investing in more updated technology and tools. By staying up-to-date with the latest advancements, you could increase efficiency and productivity and provide better service to your clients. One area that's seen a lot of progress is using drones to survey damage. Drones can quickly and safely capture high-resolution images and videos of damaged properties, which can help adjusters assess claims more accurately and efficiently. Another technology that's gaining traction is artificial intelligence, which can be used to analyze large amounts of data and identify patterns that might not be immediately apparent to humans. This can help adjusters make more informed decisions and identify potential fraud. While there are upfront costs, I believe you would regain your investment in a short amount of time."

Written by Krista Wenz on June 21st, 2023

Tough

35. Have you ever broken a confidentiality agreement?

Why the Interviewer Asks This Question

Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over when you leave their company. The interviewer may ask if you have ever broken a confidentiality agreement to ensure you are trustworthy and can keep sensitive information private. It's essential to be honest about any past incidents if you have inadvertently broken an agreement and explain how you have learned from them and improved your approach to confidentiality in the workplace. Confidentiality is a crucial element of many jobs, and maintaining it is essential to building trust with your colleagues and clients.

Written by Krista Wenz on June 21st, 2023

Entry Level Example

"No. I have only once had a confidentiality agreement and had no problem adhering to it. I would happily sign any confidentiality agreement if needed and assure you I am an honest and trustworthy individual."

Written by Krista Wenz on June 21st, 2023

Answer Example

"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."

Written by Rachelle Enns

Experienced Example

"Confidentiality agreements are necessary and important to protect an insurance organization. I understand the need for confidentiality and take those factors very seriously. I have never broken the trust of my employer and will continue to be honest and ethical if chosen for this position."

Written by Krista Wenz on June 21st, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"No, I have never broken the trust of my employer. I understand the importance of protecting an organization & I have no issues adhering to confidentiality agreements."

Rachelle's Feedback

Good! To the point and professional.

Show More Answers

Anonymous Answer

"I have never broken a confidential agreement as I know it will undermine the lack of integrity as well as undermine my character."

Cindy's Feedback

Very good. I like your approach to the question, namely that it's not just a legal agreement but a matter of professional integrity. Good job!

Anonymous Answer

"I have never broken a confidentiality agreement and I can be trusted to adhere to them."

Marcie's Feedback

Perfect! This is a direct answer and what the interviewer will hope to hear.

Anonymous Answer