Claims Adjuster Mock Interview

To help you prepare for your Claims Adjuster interview, here are 35 interview questions and answer examples.

Claims Adjuster was updated by on June 21st, 2023. Learn more here.

Question 1 of 35

What questions do you have for me?

Having two or three questions ready for the interviewer is always a great idea. Review the company website and other online resources to ensure your questions are not mundane or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Here are a few good questions to consider asking:

1. Ask about the company culture and work environment.

2. Inquire how the interviewer sees the role of a claims adjuster evolving over the next few years.

3. Ask about the training and development opportunities available for employees in this role.

4. Ask the interviewer to provide an example of a challenging claim a previous adjuster had to handle and how they resolved it.

5. Ask what are some of the biggest challenges the claims department faces and how the company is addressing them.

Asking thoughtful questions like these can help you better understand the company and the role and demonstrate your interest and enthusiasm for the position.

Next Question

35 Claims Adjuster Interview Questions & Answers

  • Ask The Interviewer

    1. What questions do you have for me?

  • Career Goals

    2. Have you progressed in your claims career as you have expected?

  • Career Goals

    3. Where do you see yourself in 5 years?

  • Communication

    4. What strategies do you use to negotiate settlements with claimants?

  • Communication

    5. Would you say you are a better verbal or written communicator?

  • Communication

    6. As a claims adjuster, you will face clients in distress. How will you handle communication with individuals in distress?

  • Compatibility

    7. Are you comfortable contacting legal counsel regarding claims involving injuries or crime?

  • Compatibility

    8. Are you comfortable contacting physicians regarding claims involving injuries?

  • Compatibility

    9. How well do you understand the insurance industry?

  • Conflict

    10. How do you handle conflicts or disagreements with other members of the claims team?

  • Creative Thinking

    11. When you have difficulty persuading someone to your point of view, what do you do?

  • Creative Thinking

    12. When have you taken an existing process and used your own creativity to make it better?

  • Critical Thinking

    13. How do you approach a claim that seems suspicious or potentially fraudulent?

  • Customer Service

    14. Can you describe your approach to providing excellent customer service to claimants?

  • Diligence

    15. How do you stay up-to-date with changes in laws and regulations that impact claims processing?

  • Diligence

    16. Do you always double-check or proofread your work?

  • Direct

    17. Tell me why you are the right fit for our claims adjuster position.

  • Direct

    18. Tell me about yourself.

  • Discovery

    19. What are you currently working on for self-development?

  • Discovery

    20. When would you be available to start?

  • Education

    21. Tell me about your post-secondary education. What was your best course, and which one gave you the most difficulty?

  • Job Satisfaction

    22. What is the most important thing you are looking for in your next company?

  • Job Satisfaction

    23. Being a claims adjuster can be stressful. How can we motivate you, even on the toughest days?

  • Leadership

    24. Tell me about your leadership qualities.

  • Organizational

    25. How do you handle a larger than average workload?

  • Performance Based

    26. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

  • Problem Solving

    27. Can you give an example of a particularly challenging claim you handled and how you resolved it?

  • Problem Solving

    28. Can you tell me about your experience in handling complex claims?

  • Role-Specific

    29. How would you describe your relationship with your clients?

  • Role-Specific

    30. How do you ensure that claims are processed in a timely and efficient manner?

  • Role-Specific

    31. Can you walk me through your process for investigating a claim?

  • Salary

    32. What are your salary expectations?

  • Technical

    33. What types of claims-related programs and software are you well versed in?

  • Tough

    34. How could our company improve?

  • Tough

    35. Have you ever broken a confidentiality agreement?