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Claims Adjuster Interview
Questions

25 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 25
How do you handle a larger than average workload?
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How to Answer
The interviewer wants to be assured that you can handle the workload required of you as a claims adjuster and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?
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1.
How do you handle a larger than average workload?
The interviewer wants to be assured that you can handle the workload required of you as a claims adjuster and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Rachelle's Answer #1
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
Rachelle's Answer #2
"Here are some suggestions on how to handle a large workload:

- List your tasks and prioritize them
- Think of which functions add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks, so you do not exhaust yourself
- Communicate your struggles with your leadership or team"
Anonymous Answer
"When faced with a large workload, I review the tasks at hand and prioritize them handling the most critical first. This way, I can make sure I am making the most efficient use of my time."
Rachelle's Answer
This is a very good approach to handling a large workload. Try also to include any tools or apps that you use to keep your tasks on track.
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2.
Being a claims adjuster can be stressful. How can we motivate you, even on the toughest days?
Motivated and engaged employees are always better performing employees. Talk to the interviewer about the ways that you stay motivated on the job, even when the going gets tough. This information will help them to keep you motivated in the future when necessary.

Rachelle's Answer #1
"I am motivated by the simple fact that my work can truly help people who need it. Many of my clients have been through tough experiences that include loss of property, and personal injury. It's gratifying to be able to give them some good news through it all."
Rachelle's Answer #2
"I am most motivated in an environment with strong teamwork and good leadership. A healthy environment with lots of opportunity for feedback and growth makes me want to perform well for my team, and my clients."
Anonymous Answer
"On tough days I am motivated by my customers. When dealing with claims, you are dealing with unfortunate situations, and I like helping people. I try to think about how I am helping restore what has been lost. That's what keeps me going on the toughest of days."
Rachelle's Answer
It seems that you look at the positive side of what you are doing and how your work can significantly impact your customers. Very nice! Is there anything the company themselves could do to keep your motivation levels high?
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3.
Do you always double check or proofread your work?
As a claims adjuster, submitting accurate work is incredibly important. The interviewer would like to know if you are the type to proofread your work before submitting it. Assure the interviewer that you are diligent when it comes to providing good, clean, and reliable work.

Rachelle's Answer #1
"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work, especially as an adjuster."
Rachelle's Answer #2
"During my time in university, I had to submit error free papers, often under high amounts of pressure and tight deadlines. Triple checking my work is a habit at this point."
Anonymous Answer
"Spelling and grammar errors are a pet peeve of mine, and I always proofread my work before submitting it. It is important to customers that we cross our t's and dot our i's."
Rachelle's Answer
The more precise your work, the more your customers will trust you. You make an excellent point here!
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4.
Are you comfortable contacting physicians regarding claims involving injuries?
The interviewer would like to know if you bring experience with engaging physicians in your claims. As a claims adjuster, it is essential to be professional and organized as you will be required to communicate with other professionals such as physicians. Talk to the interviewer about a time where you had to work directly with a doctor on a claim.

Rachelle's Answer #1
"Just last week I was asked to research a claim which called for a conversation with the physician. I was able to simply relay the information to him, and he confirmed and denied any parts of the claim. I find that with physicians, you need to be fast paced and concise in your communication as they are swamped."
Rachelle's Answer #2
"I have not worked at this level, as of yet, however; I am confident in my abilities to speak with physicians concisely and professionally. I would gladly accept any additional training in this area from your senior adjusters. I come willing to learn and improve!"
5.
How would you describe your relationship with your clients?
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships.

Rachelle's Answer #1
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Rachelle's Answer #2
"As I am newer to my career as a claims adjuster, I have only had a handful of clients, so I spend a lot of time working with them. Because of my level of focus and support, I get along very well with them."
Anonymous Answer
"I have worked in claims for 13 years, and unfortunately, sometimes customers have more than one accident. I have been called and asked to be their adjuster for their subsequent accidents because they felt that I handled their claims fairly in a friendly manner."
Rachelle's Answer
Being asked to work with them again must be a very nice compliment - a true testament to your great work!
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