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Claims Adjuster Interview Questions

25 Claims Adjuster Interview Questions
Question 1 of 25
How do you handle a larger than average workload?
How to Answer
The interviewer wants to be assured that you can handle the workload required of you as a claims adjuster and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Answer Example
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
Entry Level Example
"Here are some suggestions on how to handle a large workload: - List your tasks and prioritize them - Think of which functions add to the company's bottom line, and start there (Closest to the money!) - Exhale. Relax for a minute and collect yourself - Organize your tasks by which ones you can complete independently and which ones you need help with - Take sufficient breaks, so you do not exhaust yourself - Communicate your struggles with your leadership or team "
Experienced Example
"My workload is packed but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in my files. My work schedule leaves no room for error; I have an endless amount of claims to get through. So, I'm used to having an incredibly full workload."
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Question 2 of 25
Being a claims adjuster can be stressful. How can we motivate you, even on the toughest days?
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How to Answer
Motivated and engaged employees are always better performing employees. Talk to the interviewer about the ways that you stay motivated on the job, even when the going gets tough. This information will help them to keep you motivated in the future when necessary.

Answer Example
"I am motivated by the simple fact that my work can truly help people who need it. Many of my clients have been through tough experiences that include loss of property, and personal injury. It's gratifying to be able to give them some good news through it all."
Entry Level Example
"I am most motivated in an environment with strong teamwork and good leadership. A healthy environment with lots of opportunity for feedback and growth makes me want to perform well for my team, and my clients."
Experienced Example
"I am motivated by paving new paths and creating structures to support my deserving clients. I am self-motivated and enjoy seeing my hard work make a difference for an organization or a personal client."
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Question 3 of 25
Do you always double check or proofread your work?
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How to Answer
As a claims adjuster, submitting accurate work is incredibly important. The interviewer would like to know if you are the type to proofread your work before submitting it. Assure the interviewer that you are diligent when it comes to providing good, clean, and reliable work.

Answer Example
"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work, especially as an adjuster."
Entry Level Example
"During my time in university, I had to submit error free papers, often under high amounts of pressure and tight deadlines. Triple checking my work is a habit at this point."
Experienced Example
"I try to, but in today's quick response age, I know that I send emails with mistypes sometimes. I concentrate very well on reports and presentations, and I do ask other people to review important letters or emails before sending them."
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Question 4 of 25
Are you comfortable contacting physicians regarding claims involving injuries?
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How to Answer
The interviewer would like to know if you bring experience with engaging physicians in your claims. As a claims adjuster, it is essential to be professional and organized as you will be required to communicate with other professionals such as physicians. Talk to the interviewer about a time where you had to work directly with a doctor on a claim.

Answer Example
"Just last week I was asked to research a claim which called for a conversation with the physician. I was able to simply relay the information to him, and he confirmed and denied any parts of the claim. I find that with physicians, you need to be fast paced and concise in your communication as they are swamped."
Entry Level Example
"I have not worked at this level, as of yet, however; I am confident in my abilities to speak with physicians concisely and professionally. I would gladly accept any additional training in this area from your senior adjusters. I come willing to learn and improve!"
Experienced Example
"Yes, I have worked with physicians on many claims during my nine-year career as an adjuster. I am more than comfortable speaking with professionals at any level. With physicians, I have found that you need to be well-organized and to the point. Showing respect for their extraordinarily busy days is key to communication with them."
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Question 5 of 25
How would you describe your relationship with your clients?
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How to Answer
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships.

Answer Example
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Entry Level Example
"As I am newer to my career as a claims adjuster, I have only had a handful of clients, so I spend a lot of time working with them. Because of my level of focus and support, I get along very well with them."
Experienced Example
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the claims process, better."
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Author of Claims Adjuster Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 08/10/2014
Last modified on: 08/21/2018

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About Claims Adjuster

August 22nd, 2018

A Claims Adjuster is also referred to as an Insurance Adjuster or Claims Handler. An Adjuster is responsible for assessing policyholder claims that come through an insurance company. Investigating the policyholders claim is the beginning of a Claims Adjuster's role and may include negotiating a payout from the insurance company to the claimant. A Claims Adjuster can find employment with any Insurance Agency.

Professional mannerisms and great communication skills are key to the success of a Claims Adjuster. An Adjuster may need to work directly with Physicians, Law Enforcement, Lawyers and other professionals who may be required to give their professional opinion on the health and well-being of a claimant or the state of their property.

A Claims Adjuster is required to perform investigatory related tasks associated with car accidents and personal injury, for example. A strong memory and keen eye are some characteristics that may be important for an Adjuster to possess. Negotiation skills are a must-have as a Claims Adjuster must make recommendations for insurance payout amounts based on each individual policy and situation. Claims Adjusters should be very detail oriented since organization and precision are vital to a claim's accuracy. Every single detail matters when it comes to an insurance claim.

A post-secondary degree can greatly improve one's ability to gain employment as an Adjuster. A degree in Business, Finance, or Administration may be desired. A post-secondary degree may not always be required to gain employment as a Claims Adjuster; however, one must always be properly licensed. Licensing may change between States so it's important to check for policies and regulations when moving from State to State.