34 Mortgage Loan Processor Interview Questions & Answers
Below is a list of our Mortgage Loan Processor interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Where at in the processing do you usually run into delays, and what steps do you take to avoid them?
How to Answer
This question will allow you to demonstrate your familiarity with the process, job knowledge, and proactive problems solving skills. If a client, department or co-worker caused you problems in the past, avoid bashing them, instead talk about how they were a problem, and you planned ahead to avoid this bottleneck.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"Employment verifications often delay the process. To avoid the problem, I first tell the client to work with their employer to expect the inquiry and respond to the request. I will also try to get a specific name and number from the client so I can follow through. In addition, I start this process early so any delays won't effect our deadline."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
2. On a scale of 1-10 with 10 being highest, how confident are you with your knowledge and skill in Desktop Underwriter (DU)?
How to Answer
The interviewer is looking for job-specific knowledge. Give an indicator of your level of familiarity, and if you aren't familiar, talk about other software and how you learned to use it. A willingness and ability to learn is almost as valuable as ready-made knowledge since tools and requirements change.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I haven't worked extensively with Desktop Underwriter, but am familiar with its functionality. I'd rate my knowledge a 3, overall. In my current position, we use XYZ, which has a similar interface. I learned XYZ very quickly. I am good at teaching myself new tools and researching gaps when I have a question. Because learning new tools is interesting to me, I became an XYZ superuser very quickly. I would appreciate the opportunity to learn Desktop Underwriter if I were hired for the position."
Written by Rachelle Enns on March 19th, 2021
3. How confident are you with reviewing pay stubs to calculate income accurately? Walk me through your calculations.
How to Answer
The interviewer is seeking job-specific knowledge. This question also provides you with an opportunity to demonstrate a sound process that will give the interviewer a sightline into the way you manage this and other tasks. In your answer, reflect all the best practices that ensure your work is accurate and reliable. You can also discuss how often you do the task, your comfort level, and your accuracy rate, so you're responsive to the question.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I work with paystubs and make income calculations from them on a daily basis. I have a reliable process to ensure my calculations are accurate. When calculating an average income, I take the six-month income to determine the average gross earnings. I then total the gross earnings of all the pay stubs provided and divide the result by the number of pay stubs. The result is the average gross earnings per pay period. This is a task I am very comfortable with as I have been doing this for quite some time. I always check my calculations twice and cross-check my numbers against the paystubs to ensure 100% accuracy."
Written by Rachelle Enns on March 19th, 2021
4. How confident are you in making crucial decisions?
How to Answer
In order to build a convincing answer, explain how you make a decision. By drawing on an example, you'll show and not just tell the interviewer how you approach crucial decisions. The interviewer will see your approach in action and be able to apply it to examples from his/her workplace.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I am a confident, but careful decision-maker. In my current role, I am responsible for compliance with a host of regulations and have to decide whether applications conform to those requirements. If they don't, I must stop the process. This type of decision can be difficult because the customer is anxious and time is of the essence. I make sure that my decision is as sound as possible, by either conferring with a coworker or my manager. Once I am confident, I have no problem making the call since I know I'm doing what's required and can defend my decision."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
5. Why do you think you are the strongest candidate for the job? Explain what makes you different and/or more valuable than other Mortgage Loan Processors?
How to Answer
There are any number of qualities you can draw on to craft a persuasive answer, including level of experience, achievements, education, or career commitment. You can discuss cultural fit, if you're familiar with aspects of the company's culture. When you select the topic, play to your strengths, and then connect your potential contribution to what you know about the company's needs.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"My education, experience, and career achievements make me a strong candidate. I am very committed to reaching excellent results and can demonstrate that commitment through a career with many examples of success. I also know your company puts an emphasis on healthy teamwork which I've demonstrated in all my roles. I think I make a good fit in terms of skill and culture."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
6. What skills do you feel are most essential in order to be a successful Mortgage Loan Processor?
How to Answer
While explaining which skills are most important to this role, be sure to explain your expertise in them. When describing these skills, make sure they all fall in your own skill set. So you can confidently tell the interviewer you possess these skills.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I feel that the most essential skills of a successful mortgage loan processor include organization, attention to detail, and accuracy. I put these skills into practice every day and without them, I wouldn't be productive or successful. My current role is high-volume. I am asked to process a large volume of loan applications. I learned a number of organizational techniques and systems for checks and balances to ensure that I not only process applications as quickly as possible but do so with a negligible error rate."
Written by Rachelle Enns on March 19th, 2021
7. Do you enjoy talking to clients, and building relationships with them?
How to Answer
This question is best answered with an example that demonstrates your client relationship skills. You can build a persuasive answer by using the STAR format (situation, task, action and result). By placing the interviewer in a specific situation and explaining how you managed it, he/she will get a clear image of how you will manage relationships in the future.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"Yes, helping clients is very satisfying and also helps hone my skills. I recently spoke to a couple whose application was delayed because they hadn't submitted the proper information. They were very worried and frustrated. I explained why we needed the information and was able to walk them through obtaining it. It gave me a sense of satisfaction to know that my skills helped them reach their goals."
Written by Rachelle Enns on March 19th, 2021
8. Name for me four different types of mortgages and why a client would select each one.
How to Answer
The interviewer is seeking assurances that you have job-specific knowledge. Be sure to respond by naming and explaining each of the four. You may also want to draw on your work experience to show how you came to understand this aspect of the position.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"The four types of mortgages that I am most familiar with are Closed Mortgages, Fixed Rate Mortgages, Variable Rate Mortgages, and Home Equity Lines of Credit. I've dealt with many clients who are tempted to opt for a closed mortgage because of the low-interest rates but often reconsider when they learn that they'll pay more for the mortgage in the long-run. Variable-rate mortgages are selected when interest rates are currently high, and there is optimism for rates to go lower. Fixed-rate mortgages are an excellent choice for most borrowers because you can lock in rates for the life of your mortgage and if rates do drop, you can always refinance down the road. Home equity lines of credit are slightly different in that the borrowers already have a mortgage and are seeking equity from their home, to finance things like home renovations."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Amanda's Feedback
9. Why do you believe you are a good fit for our company culture?
How to Answer
This question will give you the opportunity to not only detail the reasons why you are a cultural fit, but also demonstrate your knowledge of the company. This will leave a strong impression of commitment. When crafting your answer, try to make a connection between your contribution, the company's needs and mission.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I applied to your position after my research showed that your company believes in teamwork and invests in its employee's career growth. I believe you can make your best contribution if you take advantage of other's skills and strength. I currently work in a highly team-oriented atmosphere and will bring that orientation to the position. I would also like to growth my career at XYZ company. I'd like to gain more skills and contribute at a higher level. The company's emphasis on career development is perfectly suited to my long and short term goals."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
10. Are you familiar with the Fannie Mae and Freddie Mac Selling Guides?
How to Answer
The interviewer is looking for job-specific knowledge. Give an indicator of your level of familiarity, discuss what you know about the products and give details that distinguish them. If you are unfamiliar with both, discuss the selling guides you have familiarity with, and explain that you're willing to learn.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I have not had the opportunity to use these selling guides. However, I regularly use similar guides. I can quickly become conversant with new ones and would appreciate the opportunity to learn."
Written by Rachelle Enns on March 19th, 2021
11. Which loan origination system software are you most familiar with?
How to Answer
Although it's important to be responsive to the question and discuss the software you're most familiar with, you can also include any loan software you've used. You can discuss how you learn new software in the event that you aren't conversant with the software used by the company.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I am familiar with a number of loan origination system software packages, but the one I know the best is X. I've used it for many years and am very familiar with its features. I've also used Z software and Y software. I am very interested in learning new technology and can pick it up quickly. For example, when Z was introduced in a prior workplace, I taught myself how to use it through online training and considered myself proficient within a week or two."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Amanda's Feedback
12. During the loan process, if someone is not doing their job right, what do you do?
How to Answer
This question is looking for insight into your ability to balance team relationships against meeting goals and deliverables. Be sure to use the STAR format (Situation, Task, Action and Result), which will enable you to demonstrate your good judgment, diplomacy, and commitment to goals in action.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I typically try to understand the reasons behind the poor performance and take action to help solve the problem. I recently had a situation where a coworker was significantly behind on her work which my work was dependent on. When I realized we were in jeopardy of missing a deadline, I approached her to see when she expected to complete the work. She explained that she was being asked to cover someone else's duties and had less time to meet our deadline. I offered to take on a few of her duties, and she agreed to explain to her boss why she needed to reprioritize. In the end, she and I were able to complete her backlog together and meet our shared deadlines. Of course these situations aren't always that easy to fix and if my typical method doesn't work and it's threatening my ability to succeed, I would escalate the problem rather than sacrifice the quality of work."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
13. How do you react when a client receives an unfavorable mortgage decision that is outside of your control?
How to Answer
You can demonstrate tact, diplomacy, and good communication skills through your answer. An example is also an effective way to show your skills in action.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"Occasionally, I have had to deliver bad news to a client. These situations are never easy, but a combination of empathy, tact and information is often enough to manage through the conversation. In a recent example, I had to explain that the client's mortgage application was declined because of bad credit. I empathized, explained the situation as clearly as I could, and also left the client with the hope that he could reapply in the future. This client was very disappointed and tried to convince me to take a risk. I explained my role - that I had no independent power to reverse the decision - but gave him information about who he could contact."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
14. How familiar are you with Truth In Lending regulations? How closely do you follow this federal mandate?
How to Answer
The interviewer is seeking confirmation that you understand your obligations under the Truth in Lending Act. In your answer, provide this reassurance with a brief explanation of the law, what it means in your role, and how you stay current with any changes.
Written by Rachelle Enns on March 19th, 2021
Answer Example
" I am very familiar with Truth in Lending regulations. This federal law was designed to promote the informed use of consumer credit and to standardize the manner in which costs associated with borrowing are calculated and disclosed. I subscribe to industry information bulletins that give updates on any changes in the law and I will read articles to ensure I understand those changes and the impact on my duties. My current employer has processes that ensure compliance and I am careful to follow them."
Written by Rachelle Enns on March 19th, 2021
15. How confident are you with calculating Loan-To-Value ratios?
How to Answer
The interviewer is seeking job-specific knowledge. This question also provides you with an opportunity to demonstrate a sound process that will give the interviewer a sightline into the way you manage this and other tasks. In your answer, reflect all the best practices that ensure your work is accurate and reliable. You can also discuss how often you do the task, your comfort level, and your accuracy rate, so you're responsive to the question.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I calculate Loan-To-Value ratios regularly. I divide the loan amount by the most current appraised value of the property. I have a reliable process to ensure my calculations are accurate. his is a task I am very comfortable with as I have been doing this for quite some time. I always check my calculations twice and cross-check my numbers against the paystubs to ensure 100% accuracy."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
16. On a scale of 1-10 with 10 being highest, how confident are you with your knowledge and skill in Loan Prospector (LP)?
How to Answer
The interviewer is looking for job-specific knowledge. Give an indicator of your level of familiarity, and if you aren't familiar, talk about other software and how you learned to use it. A willingness and ability to learn is almost as valuable as ready-made knowledge since tools and requirements change.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I haven't worked extensively with Loan Prospector, but am familiar with its functionality. I'd rate my knowledge a 3, overall. In my current position, we use XYZ, which has a similar interface. I learned XYZ very quickly. I am good at teaching myself new tools and researching gaps when I have a question. Because learning new tools is interesting to me, I became an XYZ superuser very quickly. I would appreciate the opportunity to learn Desktop Underwriter if I were hired for the position."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
17. How well do you feel you know standard Federal National Mortgage Association (FNMA) and Federal Home Loan Mortgage Corporation (FHLMC) guidelines?
How to Answer
The interviewer is looking for job-specific knowledge. Give an indicator of your level of familiarity, discuss what you know about the products and give details that distinguish them. If you are unfamiliar with both, discuss the selling guides you have familiarity with, and explain that you're willing to learn.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I have not had the opportunity to use FNMA and FHLMC guidelines. However, I have used other guidelines and am confident that my process for learning them will apply. I can quickly become conversant with them and would appreciate the opportunity to become more familiar."
Written by Rachelle Enns on March 19th, 2021
18. What do you feel is your favorite thing about loan processing?
How to Answer
This question provides an opportunity to demonstrate that you are a good fit for the position. If you enjoy doing the key components of the job, the hiring manager will leave the interview confident that you'll take on those duties and do them well.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I enjoy client interactions. I find them challenging, too. During these conversations, I use all the skills I've acquired, including my communication, analytical, research, and professional judgment. With every interaction, I hone these skills and find that I'm better prepared for the next. Working with clients helps me constantly improve and offer better service."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Amanda's Feedback
19. Tell me about your education/training.
How to Answer
You can reference your degree, your best courses, any awards or scholarships that you have received, and any additional training. Be sure to mention any special certifications or affiliations. Explain how your academic accomplishments uniquely qualify you for the position, will contribute to the company, and will help you succeed in the organization.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I completed my bachelor's degree in 2006 with a focus on e-commerce and law. My best course was in corporate law and legislation. I graduated with honors. Since then I have received additional accreditations through the FNMA. Thanks to my background in law, I am conversant in all industry regulations and stay abreast of changes."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Amanda's Feedback
20. How reliable of a worker are you?
How to Answer
Being a reliable employee is an important quality. Be sure to tell the hiring manager about your punctuality, attendance, and willingness to go above and beyond when required. One way to enhance your answer and distinguish your candidacy from others is also to think about reliability broadly. Explain how you're a reliable coworker or team member. An example is always helpful.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I am a very reliable worker. If you spoke with my current supervisor she would tell you that I have had zero unexcused absences in the past 3 years. I am always on time and will work overtime when required. I am also a reliable coworker. I am always available to help my colleagues if they need help, and I have a real belief in the power of teamwork. Recently, a coworker who was assigned a high-priority assignment had a family emergency and could not complete it. I was happy to jump in and cover the project until she could return to work. This is the kind of environment I want to work in. I want to know that I'll get support if I need it, and I'm always willing to pay it forward."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Amanda's Feedback
21. What do you know about our company?
How to Answer
Show the hiring manager that you have done your research. Thorough research demonstrates your interest in the company. It also demonstrates that you are marshaling your career with intentionality. Show that you're not only informed, but you see yourself as a fit in the organization.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I've read through your website, followed you on social media, and spoken to many of your current employees. I am very familiar with your customer-first mission. My current employer also values the customer experience, so I would bring that perspective and those values to the position."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
22. How often are you given new business through referrals?
How to Answer
As a mortgage loan processor, your referral rate can tell the hiring manager a lot about your clients' level of satisfaction and your sales abilities. Talk about your referral rate if it's available. You could also discuss other types of customer feedback and what they value about your service.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I have tracked my referrals for the past 3 years. On average, one in every 4 clients will refer someone to me. In our organization, the average is one in 9 so I am happy to say that my referral rate is much above average. My customers value my responsiveness and willingness to go the extra mile for them."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
23. What is your greatest strength?
How to Answer
The interviewer is interested in whether your strengths align with the company's needs. He or she is seeking information about your fit and whether you can solve problems if hired. Think about which of your strengths correlate with the job and craft an answer that will connect with the company's needs.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"My greatest strength is to remain organized and attend to details, regardless of how busy I am. This strength allows me to handle a lot of cases without sacrificing accuracy. I've developed systems and strategies to help me maintain order."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
24. What is your greatest weakness? What are you doing to improve it?
How to Answer
The interviewer wants to know if you're able to identify areas of improvement, take the initiative to improve, and perhaps overcome the challenge.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I am often over-ambitious and take on too much. I've learned to focus, complete one project at a time, and complete it very well, instead of doing a lot of projects but completing them superficially. Recently, I had the opportunity to lead several projects which were all very interesting and offered a chance to develop new skills. I was tempted to take them all on, but instead, picked the most interesting one and let the others go. I got a better learning experience by concentrating on one project and the result was better as well."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
25. What are your career goals as a Mortgage Loan Processor?
How to Answer
In a discussion of your career goals, you can convey a lot of persuasive information about your fit for the role and the company, your level of professionalism, and your commitment to your career and future company. Some potential areas of discussion include how your career goals align with the company, how the company can help you meet your career goals, how you'll develop skills within the job you're applying to which will lead to career growth.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"Eventually, I would like to manage a department. I've had some experience as a lead, and I have begun to build on my natural leadership skills by taking an on-line management course. I read that your company invests in professional development, and I would like to take advantage of that opportunity so I can be ready for an opportunity to make a greater impact, when it arises."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Chad's Feedback
26. Where do you see yourself in 5 years?
How to Answer
This question provides an opportunity to communicate a lot about yourself as a professional and will give the hiring manager an opportunity to envision your future with the company. Discuss your career goals, why you've chosen this career path, and how you'll get there. Explain how the company can help you fulfill these goals. Explain your career goals in the context of long-term fit with the company.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"In five years, I will have developed the leadership skills and experience to take on a more strategic role and have a greater impact on the company. I plan to take professional development courses, which I know your company offers, and prepare myself for new opportunities when they arise."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Amanda's Feedback
27. What's your ideal company to work for?
How to Answer
When explaining your perfect company, you can include your goals for advancement, environment, size of company, and variety of opportunities. The hiring manager is seeking information about fit. He or she wants to know whether the company can satisfy your professional goals. Try to make the connection between what you are seeking and what the company can offer.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"My ideal company to work for is a medium-sized company that offers a strong growth plan for dedicated employees. The professional develop programs you offer employees is one of the main reasons I've applied. I would like to grow my career in a company, and the opportunities for growth you offer are ideal. I'd also like to work for an organization that values its community and gives back. I read about your community activities and that's the kind of thing that really excites me."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
28. What are the biggest challenges you face in processing?
How to Answer
The kind of challenge you discuss is important to successfully answering this question. Discussing big challenges implies a big-picture perspective. It also gives you a chance to show how you apply complex problem-solving skills. The hiring manager is as interested in what you find challenging as he/she is in how you're able to overcome the challenge, so be sure to elaborate on your problem-solving processes.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"Successfully processing loan applications has many components and involves many people. It requires everyone to complete their responsibilities in a timely and accurate fashion to avoid delays and to ensure customers are not frustrated. Project managing this process is always a challenge. Making sure that all the details are attended to, all the information is accurate and timely, and everyone involved has the right information is a constant challenge, but one I enjoy. In my current position, I have developed systems and processes that make sure loans are processed timely and error-free."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Cindy's Feedback
29. What have you done in the past year to make yourself a better Mortgage Loan Processor?
How to Answer
When answering this question, you can draw on any workshops or seminars you have attended, industry news you've read to remain current, or on-the-job experiences or training that have increased your knowledge and your contribution. This question provides you with the opportunity to demonstrate your commitment to the profession and to professional growth.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"This year, I became a member of the NAMP, which is a great resource for remaining current with industry changes and trends. I also took a mortgage loan customer service course through Udemy. The course was very worthwhile because I learned new problem-solving strategies that I've applied with good results."
Written by Rachelle Enns on March 19th, 2021
30. Do you work well under pressure?
How to Answer
This is a good question to answer with an example. It's important to talk about your ability to work well under pressure and reassure the interviewer that you can handle pressure situations, but it's equally important to show these skills in action. The STAR (situation, task, action, result) method will help you build a robust answer. Describe the situation that was high-pressure, the task you were asked to complete, what actions you took to accomplish it, and the result you reached.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"Yes, I am able to remain focused even when working in a pressured situation. Recently, at my current job, a number of my colleagues were forced to take time off because either they or someone in the family fell ill with COVID-19. I had to take on their duties temporarily and meet aggressive deadlines. It was definitely stressful, but because I am experienced and have good organization and prioritizing skills, I was able to remain focused and work through the situation without getting overwhelmed. I organized all the loans that were pending, identified and acted on next steps for each in order of priority, and communicated progress. In the end, all the deadlines were met, customers were satisfied, and when my colleagues came back to work, their workload was manageable."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Amanda's Feedback
31. Do you feel you do a good job of juggling multiple tasks at one time on a consistent basis?
How to Answer
Draw on your prior experience to answer the question. You can tell the interviewer that you can juggle multiple tasks, but showing an example is much more powerful and will allow him/her to envision your skills in action. The STAR (situation, task, action, result) method will help you build a robust answer. Describe how you juggle multiple tasks as part of your regular duties, the tasks you complete, what actions you took to accomplish them, and the results you reach.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"My current role is very dynamic and requires that I manage a number of applications simultaneously. Currently, I have 12 applications on my desk all with different deadlines and in varying stages of the loan process. I have a tracking system that allows me an at-a-glance view of what's required for each. I rarely miss a deadline because I am organized and my systems are reliable."
Written by Rachelle Enns on March 19th, 2021
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Amanda's Feedback
32. How do you determine your daily work priorities?
How to Answer
When you have multiple tasks and deadlines, how do you manage them and ensure that your work is completed on time? Tell the hiring manager about the tools and techniques you use to determine your day to day priorities.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"My priorities are generally the same each day so I have a full understanding of what needs to be accomplished first when I arrive to work. If a new task is sent my way, I will always ask what the deadline is so that I can determine it's stage of priority. We also have great tools and software to keep me properly prioritize."
Written by Rachelle Enns on March 19th, 2021
33. What lenders have you worked with? Which are you most familiar with?
How to Answer
The interviewer is looking for job-specific knowledge. Discuss what you know and give details that distinguish them. Also, be sure to ask the hiring manager whom they deal with the most. This can help you to build rapport and begin a discussion.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I have worked with all of the major lenders and would say that I am most familiar with CitiMortgage, Chase Mortgage and Bank of America Home Loans. Of those three, Bank of America has been the easiest to work with, in my experience. Which lenders do you use the most in this firm?"
Written by Rachelle Enns on March 19th, 2021
34. Do you have experience using Desktop Originator?
How to Answer
Give the interviewer a clear understanding of your level of expertise. If you haven't used the tool or have only a minimal understanding of it, you can explain how you use other, similar tools and how you've learned them. If you don't have the experience, reflect your willingness to learn.
For example "I have worked with this tool occasionally. I learn software quickly and can quickly increase my knowledge."
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I have worked with this tool occasionally. I learn software quickly and can quickly increase my knowledge."
Written by Rachelle Enns on March 19th, 2021