Bank of Scotland Mock Interview

To help you prepare for a Bank of Scotland job interview, here are 27 interview questions and answer examples.

Bank of Scotland was updated by on November 20th, 2020. Learn more here.

Question 1 of 27

Tell me about a time when you demonstrated you were trustworthy.

"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. Together, we partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."

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27 Bank of Scotland Interview Questions & Answers

Below is a list of our Bank of Scotland interview questions. Click on any interview question to view our answer advice and answer examples. You may view 15 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Tell me about a time when you demonstrated you were trustworthy.

  • 2. What would you do if you saw a colleague breaking company policy? What if they were stealing something as little as $5?

  • 3. Out of all of our products at Bank of Scotland, which one would you be most likely to use? Why?

  • 4. To get a sense of how you will handle internal auditing processes here at Bank of Scotland, what do you feel are important tasks to do once an audit is finished?

  • 5. At Bank of Scotland, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

  • 6. We pride ourselves on teamwork here at Bank of Scotland and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

  • 7. What do you know about our services here at Bank of Scotland and why do you feel we'd be a great place to work?

  • 8. Give me an example of how you keep track of details while engaging in conversation.

  • 9. What are your top three strengths? How will you use them to make an impact at Bank of Scotland?

  • 10. As a Personal Banker with Bank of Scotland, why is providing tailored customer service important? How would you make this a priority if hired for this role?

  • 11. If working here at Bank of Scotland in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

  • 12. How would you deal with an irate customer?

  • 13. In your opinion, what are the benefits of banking with Bank of Scotland?

  • 14. In your own personal life, what banking products do you use and what benefits do you see in using them?

  • 15. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

  • 16. Do you have any experience or knowledge in detecting counterfeit cash or checks?

  • 17. What are your thoughts on working in a position here at Bank of Scotland that had a lot of routine tasks each day?

  • 18. At Bank of Scotland, your job as a Risk Analyst would entail keeping a close eye on interest rates for our clients. How do you think interest rates will trend in the next year?

  • 19. As a Personal Banker at Bank of Scotland, how would you select products to suggest to our customers?

  • 20. What are one or two of the aspects that you think you would love about our Teller job at Bank of Scotland?

  • 21. At Bank of Scotland, we value diversity in our customer base and on our team. How do you work effectively with people from different backgrounds ?

  • 22. Our clients here at Bank of Scotland expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

  • 23. What is your familiarity with debt-to-equity ratios and what would you consider a good debt-to-equity ratio?

  • 24. In your mind, why is it important that Bank of Scotland focuses on customer service?

  • 25. Suppose you were on the job here at Bank of Scotland and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

  • 26. The clients of a financial firm like Bank of Scotland can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

  • 27. What do you feel is one unique skill or trait that you could bring to the auditing team here at Bank of Scotland?