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AXIS Bank Limited Interview
Questions

25 Questions and Answers by Elisabeth Walter

Question 1 of 25

Which boss or professor in the past have you admired the most and why?

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AXIS Bank Limited Interview Questions

  1. 1.

    Which boss or professor in the past have you admired the most and why?

      The interviewer wants you to identify leadership qualities to see what you are looking for in a manager or boss. Here is a short list we came up with that might help jog your memory:

      1) Honest
      2) Good communicator
      3) Good listener
      4) Committed
      5) Positive

      Your favorite boss may not have embodied all of these qualities, but they most likely were enjoyable to be around and challenged you in some way. Give an example of something they did that impressed you, like giving you positive feedback and encouraging you when you were struggling to meet a sales goal.

  2. 2.

    What motivates you?

      Think about that time when you were under the gun and expected to produce your best results... How did you stay motivated? Some people are motivated by encouragement and affirmations from their boss. Others are motivated by a job well-done. Here's a way to approach this question:

      "I'm motivated by working with others who take pride in their work. My team at work always encourages each other and helps each other out when we're in a bind. Working in a supportive, positive environment always keeps me moving forward."

      Elisabeth's Answer

      "I'm motivated by working with others who take pride in their work. My team at work always encourages each other and helps each other out when we're in a bind. Working in a supportive, positive environment always keeps me moving forward."

  3. 3.

    Tell me about your experience with internet banking.

      A great way to learn more about AXIS Bank would be to open an account with them or another online banking company. Consider it a part of your research! You will find that you are more knowledgeable from gaining experience as a consumer. The interviewer will want to know if you had a positive or negative experience. They also will be interested in the products or services you were interested in. This question is really to gauge your interest in the industry. Take the time to learn more about things like transaction banking solutions and the products designed for professional landlords. AXIS Bank offers a broad range of services, so learn as much as you can about at least three of them to WOW your interviewer!

  4. 4.

    Tell me about your customer service experience.

      The banking industry requires you to be an excellent communicator, detail-oriented and patient. Patience truly is the key to handling customers of all walks of life. Here is an example of how to talk about your customer service experience:

      "I have been working in customer service for the past four years in the service industry at restaurants and coffee shops. I have learned to stay calm when customer issues arise and listen to customers by giving them my full attention. I am very flexible and willing to work with customers to resolve their complaints, always putting them first."

      The interviewer wants to feel confident in your customer service skills. They may even ask a follow up question, requesting an example of your skills. Write down a couple of examples so that you are prepared to discuss your experience in depth.

      Elisabeth's Answer

      "I have been working in customer service for the past four years in the service industry at restaurants and coffee shops. I have learned to stay calm when customer issues arise and listen to customers by giving them my full attention. I am very flexible and willing to work with customers to resolve their complaints, always putting them first."

  5. 5.

    Why are you interested in this position?

      This is an opportunity to talk about what you know about the role that interests you. If you are looking forward to taking on a new challenge, talk about it and share why you're excited about it. The interviewer wants you to be feeling positive about the role, so make sure can express your excitement into words. Familiarize yourself with the role enough to be able to share one or two things about it that motivated you to apply. For example, you can talk about how you are interested in corporate banking and you are excited to work for a competitor in the online banking industry that offers a broad spectrum of financial investment products. Do your research so that you can talk the talk! The more you know about the company, industry and the position, the greater advantage you have as an applicant!

  6. 6.

    Give me an example that demonstrates your attention to detail.

      When you give an example in an interview, its best to keep it relevant. And when we say relevant, we mean that you give examples that relate back to the industry or role you are interviewing for. In the finance industry, attention to detail is absolutely key! In previous roles, you have most likely had to double check your work, whether it be proofing an email or going over the floors of a restaurant with one last sweep. Even if you haven't worked in this industry before, you can use examples like these to show you have an eye for detail and the integrity to take pride in your work. If you have experience handling money, talk about how you double checked the cash drawer to make sure the balance was correct or how you noticed a customer didn't pay enough and what you did to handle the situation. Stay relevant!

  7. 7.

    What can you do for us that other candidates can't?

      The interviewer is really asking, "What makes you stand out?" Think of your top three greatest strengths. Maybe you are positive regardless of the circumstances and can cheer others up when they are having a bad day. Or maybe you are an expert at handling conflict, within a team or with customers. Write down a few examples how your strengths to help them sink in. This will also give you more to share at your interview, making your strengths more tangible to the interviewer.

      Elisabeth's Answer

      "What makes you stand out?"

  8. 8.

    Have you ever been asked to leave a position?

      Tricky question! Sometimes you just need to be honest and direct. If you were asked to leave a position, talk about what you learned from the experience.

      Elisabeth's Answer

      "My first job was working at a bakery and I needed to be there at 5 AM every morning. I was not a morning person, so I was habitually late. My manager let me go because I simply couldn't make it on time. I learned that I need to be realistic about my weaknesses and take initiative to improve. Since then, I have learned to set multiple alarms and I have proven my ability to arrive on time. In my most recent job, I have arrived 15 minutes early just to be on the safe side. I always check the weather and traffic in the morning to plan out my route to work."

  9. 9.

    Tell me about a time when you demonstrated that you were trustworthy.

      Honesty is the best policy! Whether you had to fess up about a mistake you made or you simply were asked your opinion, being honest instills trust from the ones around you. A good example that relates to the banking and finance industries would be if you were trusted with a responsibility of great value. It could be handling money or it could be following a procedure that requires precision and accuracy. Give an example from your experience! Show that you can be trusted in any situation with any amount of responsibility.

  10. 10.

    Do you have cash handling experience?

      If you have experience with cash handling, give an example. If you do not, that is A-OK! Some skills are trainable, and working with money is one of them. In banking, this experience is extremely valuable, but there are ways around it. If you don't have money handling experience, talk about your attention to detail and that you are good with numbers. Talk about why you are interested in gaining such experience and how it will be helpful to your career.

  11. 11.

    Give me an example of when you worked under pressure and stress.

      You can use an example from work or your education to address this question. The interviewer is most interested to your response to the pressure rather than the conditions. It's kind of like when you're talking about problems you solved; always better to not focus so much on the actual problem. Here's an example of how to answer this:

      "When I was working as an administrator at a busy law office, I had to deal with some very stressed clients. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client by staying calm and carefully providing everything they needed. I set goals daily in order to meet the deadline."

      Any situation can be stressful when its crunch-time and you have clients breathing down your neck. Think of a time where you produced your best work under pressure. You got this!

      Elisabeth's Answer

      "When I was working as an administrator at a busy law office, I had to deal with some very stressed clients. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client by staying calm and carefully providing everything they needed. I set goals daily in order to meet the deadline."

  12. 12.

    Tell me about yourself.

      Now might not be the best time to talk about your dog training skills or your side business of making jewelry. This is a time to share a few basic facts that will help the interviewer get to know you and hopefully spark their interest. Here are a few elements you can include:

      1) Education
      2) Interests
      3) Goals

      When you talk about education, share some of your accomplishments. When you talk about interests, you can share hobbies that you think the interviewer might find interesting. Talking about sports you play or how you enjoy live music are interests others can relate to. You may want to think about why you want to work in finance for for AXIS Bank and integrate that in your answer by saying, "I want to become an accountant, so working in the finance industry is a stepping stone to help me learn more about it." Stay positive and upbeat to keep the interviewer engaged!

      Elisabeth's Answer

      "I want to become an accountant, so working in the finance industry is a stepping stone to help me learn more about it."

  13. 13.

    What actions have you taken in the last month to improve yourself?

      When an interviewer asks about self-improvement, it shows they seek to hire someone who takes initiative and wants to grow. Here's a sample response:

      "I have been reading Dave Ramsey to help me improve my personal finances. So far I have learned ways to be more intentional with my spending and investing. I want to be responsible and make wise choices so that I can retire without the stress of finances hanging over me."

      This example relates specifically to the finance industry, which would score you extra points in an interview! Rather than talking about Eckhart Tolle and your journey to enlightenment, think about a goal you are working on that relates directly to the field in which you are applying. Focus less on any weakness you want to improve, and more so on the steps or actions you are taking to improve.

      Elisabeth's Answer

      "I have been reading Dave Ramsey to help me improve my personal finances. So far I have learned ways to be more intentional with my spending and investing. I want to be responsible and make wise choices so that I can retire without the stress of finances hanging over me."

  14. 14.

    Who is our CEO?

      This is yet another question to check your interest in the company. Shikha Sharma is the CEO. If you can find out a couple of facts about her and the company, now might be a good time to share. Research the latest news or press releases about them. Share what you learned to show you are invested in the company!

  15. 15.

    Out of all of our products, which one would you be most likely to use? Why?

      AXIS Bank is unique in that they have designed their products to meet the needs of professional landlords. They offer transaction banking, meaning all transactions take place online. You may only be interested in personal banking, and that is just fine. Learn as much as you can about what differentiates their personal banking online from others. Their reputation is their customer service, which may be an option you know you will benefit from. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interviewer process!

  16. 16.

    Why should I hire you?

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  17. 17.

    Why do you want to work for AXIS Bank?

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  18. 18.

    In your opinion, what are the benefits of banking with AXIS?

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  19. 19.

    Tell me about a time when you had to deal with a difficult customer.

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  20. 20.

    What is the toughest problem you have faced? How did you overcome it?

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  21. 21.

    What negative thing would your last boss say about you?

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  22. 22.

    What challenges do you anticipate in this new role?

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  23. 23.

    Have you ever had to fire anyone? How did that go?

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  24. 24.

    How do banks make profits?

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  25. 25.

    How do you check your work for accuracy?

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