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Westpac New Zealand Limited Mock Interview

To help you prepare for a Westpac New Zealand Limited job interview, here are 27 interview questions and answer examples.

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Question 1 of 27

If working here at Westpac New Zealand Limited in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

Business process improvements are sought on a consistent basis in any industry and the banking industry is now exception. And because many of these process changes are initiated by frontline employees like Tellers, your interviewer is looking to hear that you will always have an open eye toward seeing improvements. As you answer this question, while there is no right or wrong answer, use a methodical approach in answering how you would approach this situation hypothetically. If you have a time that you did just this, be sure to explain that to your interviewer as well and walk through your thought process in that situation.

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27 Westpac New Zealand Limited Interview Questions & Answers

  • 1. If working here at Westpac New Zealand Limited in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

  • 2. What would you do if you saw a colleague breaking company policy? What if they were stealing something as little as $5?

  • 3. In your opinion, what are the benefits of banking with Westpac New Zealand Limited?

  • 4. What do you know about our services here at Westpac New Zealand Limited and why do you feel we'd be a great place to work?

  • 5. In this role with Westpac New Zealand Limited, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?

  • 6. At Westpac New Zealand Limited, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

  • 7. Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

  • 8. How do you check your work for accuracy?

  • 9. Out of all of our products at Westpac New Zealand Limited, which one would you be most likely to use? Why?

  • 10. Give me an example of how you keep track of details while engaging in conversation.

  • 11. If a customer at Westpac New Zealand Limited had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

  • 12. Tell me about a time when you demonstrated you were trustworthy.

  • 13. What ideas could you bring to Westpac New Zealand Limited to help grow revenue in this branch?

  • 14. At Westpac New Zealand Limited, we value diversity in our customer base and on our team. How do you work effectively with people from different backgrounds ?

  • 15. What are your top three strengths? How will you use them to make an impact at Westpac New Zealand Limited?

  • 16. As a Business Analyst at Westpac New Zealand Limited, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

  • 17. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

  • 18. What are one or two of the aspects that you think you would love about our Teller job at Westpac New Zealand Limited?

  • 19. As a Personal Banker with Westpac New Zealand Limited, why is providing tailored customer service important? How would you make this a priority if hired for this role?

  • 20. Do you have any experience or knowledge in detecting counterfeit cash or checks?

  • 21. Suppose you were on the job here at Westpac New Zealand Limited and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

  • 22. In your mind, why is it important that Westpac New Zealand Limited focuses on customer service?

  • 23. The next Branch Manager that we hire here at Westpac New Zealand Limited needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote a

  • 24. How would you deal with an irate customer?

  • 25. In your own personal life, what banking products do you use and what benefits do you see in using them?

  • 26. At Westpac New Zealand Limited, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

  • 27. What are your thoughts on working in a position here at Westpac New Zealand Limited that had a lot of routine tasks each day?