MockQuestions MockQuestions
Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Westpac New Zealand Limited

28 Interview Questions & Answers

1.
What are your top three strengths? How will you use them to make an impact at Westpac New Zealand Limited?
***Note: We do not have professional answers for this career***
User Answers
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
1.
What are your top three strengths? How will you use them to make an impact at Westpac New Zealand Limited?
Reviewing the job description and the company website will give you some direction on which qualities Westpac New Zealand Limited values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

Rachelle's Answer #1
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
Rachelle's Answer #2
"I plan to make an impact at Westpac New Zealand Limited through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
Anonymous Answer
"I plan to make an impact at Westpac New Zealand Limited through my strong attention to detail, excellent analytic skills, and my ability to program in several hot computer languages, such as SAS, Python, Matlab, and Excel, etc. Also, in additionally, of course, and human languages."
Rachelle's Answer
Very good work with listing your key strengths. This answer serves as a great reminder to the interviewer all of the important skills you bring to the table.
Was this answer helpful? Yes or No
2.
Tell me about your education. How has it prepared you for this opportunity with Westpac New Zealand Limited?
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

Rachelle's Answer #1
"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Westpac New Zealand Limited and advise clients on important financial decisions."
Rachelle's Answer #2
"The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Westpac New Zealand Limited because you are customer service focused while also needing employees who understand banking related concepts and calculations."
Anonymous Answer
"Getting a Master's Degree in Finance was a great experience. I especially enjoyed my finance research courses because they challenged me to think more critically, laterally, and furthered my analytical skills. I know these skills will help me to handle work at Westpac New Zealand Limited and provide support to broader cross-functional Risk management and business initiatives."
Rachelle's Answer
Your answer is thorough and heartfelt. Good work!
Was this answer helpful? Yes or No
3.
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Westpac New Zealand Limited wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

Rachelle's Answer #1
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Rachelle's Answer #2
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Westpac New Zealand Limited."
Anonymous Answer
"I worked in a core analytic team as a data analyst. My responsibility is to support stakeholders' data analytics. When an intern called me to provide some cases for him, she did not know what to start with and even could not tell me what her manager wanted. At that moment, I was doing quarter business analytic with accounting department. Under the time presuress, I took control of her laptop, remotely, and talked to her via phone. At the mean time, I used anther desktop to run my program. I listened first, then I asked questions to figure out what kinds of analytics might be wanted by her manager, like a decision tree. After a while, she was not nervous as before and know what to do and how to extract data from internal system since I showed in her desktop."
Rachelle's Answer
It sounds like you were a real life-saver in this situation! I have condensed the answer slightly to help with flow.
"I worked in a core analytic team as a data analyst. My responsibility was to support stakeholders' data analytics. When an intern called me to provide some cases for the stakeholder, she did not know what to start with and even could not tell me what her manager wanted. I took control of her laptop remotely and talked to her via phone. I used another desktop to run my program. I listened first; then I asked questions to figure out what kinds of analytics we needed. After a while, she was no longer nervous and had a better understanding of what to do and how to extract data from her internal system."
Was this answer helpful? Yes or No
4.
What do you know about Westpac New Zealand Limited?
Westpac New Zealand Limited makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

Rachelle's Answer #1
"I was impressed by the variety of services you offer your customers, and the mission statement at Westpac New Zealand Limited. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."
Rachelle's Answer #2
"I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."
5.
How would you deal with an irate customer?
In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Westpac New Zealand Limited wants to hear about a situation where you used your customer service skills to handle an angry customer.

Rachelle's Answer #1
"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
Rachelle's Answer #2
"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
Anonymous Answer
"The question for the job I applied maybe how to deal with a difficult stakeholder?" I met an arrogant stakeholder who changed plan without talking in advance. Our team spent most of the time on adapting to his "changes." I set up regular meetings with him and document the aggreement in the meeting. During the meeting, I did not argue with him but, for his demand, I gave him several solutions to choose. After a few time of conversation, I realized that he did not have a big picture about what he wanted. Our team wrote documents and a prototype of his project. The final result was 90% different from what he talked to us in the first time."
Rachelle's Answer
You show a willingness to work out a plan, regardless of a stakeholder being difficult or pivoting on the project. Well done!
" I met an arrogant stakeholder who changed project plans without talking to the team in advance. Our team spent most of the time on adapting to his changes. I set up regular meetings with him and document the agreements. During the meetings, I did not argue with him on his demands; rather, I gave him several solutions to choose. After a few conversations, I realized that he did not have a big picture of the project. Our team wrote documents and a prototype of his project. The final result was 90% different from what we initially discussed."
Was this answer helpful? Yes or No
View All 28 Westpac New Zealand Limited Questions and Answers
Sign up to access our library of 50,000+ Q&As,
plus coaches for one-on-one support, so you can interview more confidently.
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
About Our Interview Q&As
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. We do not claim they will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.