Truist Mock Interview

To help you prepare for a Truist job interview, here are 35 interview questions and answer examples.

Truist was updated by on February 28th, 2023. Learn more here.

Question 1 of 35

Due to the continued explosion of the digital world, Truist is becoming more virtual every day. What job duties would expect to be flexible in this role?

"I consider myself very handy with online technologies because of the different businesses and industries that utilize online apps and websites. With just one quick look on Truist's website, it's easy to see that you offer a wide array of services online for your clients. I would assume that your tellers need to be well-versed in all the services available online to sell customers on your website and its ease of use. I expect educating clients on this would be a big part of the job."

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35 Truist Interview Questions & Answers

Below is a list of our Truist interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Adaptability

    1. Due to the continued explosion of the digital world, Truist is becoming more virtual every day. What job duties would expect to be flexible in this role?

  • Adaptability

    2. The next Branch Manager we hire here at Truist needs to be adaptable and flexible as our market demands change over time. What have you done recently to promote your personal and professional development to promote adaptability?

  • Behavioral

    3. Have you ever had to work with a difficult colleague? How did you handle that situation?

  • Behavioral

    4. What is the greatest challenge you have faced in your career so far? How did you overcome it?

  • Competency

    5. How would you rate your ability to learn new software programs on a scale of 1 to 10?

  • Critical Thinking

    6. In your opinion, what are the benefits of banking with Truist?

  • Customer Service

    7. At Truist, we pride ourselves on providing the best customer experience. Talk about your customer service experience and explain why it will help our clients here.

  • Customer Service

    8. Our clients expect top-tier service and products. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?

  • Customer Service

    9. What customer service experience do you have that would greatly benefit our customers?

  • Customer Service

    10. Customer service is the name of our game at Truist. If hired for this role, how would you provide the best customer service possible to our clients?

  • Diligence

    11. How do you check your work for accuracy?

  • Direct

    12. What is the highest level of mathematics that you completed during your schooling?

  • Direct

    13. Out of all our products at Truist, which one would you be most likely to use? Why?

  • Discovery

    14. What is one unique skill you will bring to our loan processing team?

  • Discovery

    15. What are your top three strengths? How will you use them to make an impact at Truist?

  • Discovery

    16. The banking industry is built on trust. Do other people you have worked closely with consider you trustworthy?

  • Discovery

    17. What interests you about this position at Truist?

  • Diversity

    18. How do you work in environments with people who are different from you?

  • Education

    19. Talk a bit about your formal education. How has it prepared you for this opportunity with Truist?

  • Experience

    20. What data entry skills have you accumulated throughout your career and earlier education?

  • Experience

    21. Talk about your experience in mortgage loan closing. How would this experience benefit our team?

  • Leadership

    22. How would you describe your management style?

  • Management

    23. Tell me about your favorite manager. What did you enjoy most about working with them?

  • Organizational

    24. If hired for this role, how would you manage your daily tasks to ensure that your work is completed in a timely and efficient manner?

  • Organizational

    25. Give me an example of how you keep track of details while engaging in conversation.

  • Organizational

    26. What experience do you have multitasking multiple duties?

  • Performance Based

    27. How do you define success?

  • Problem Solving

    28. How do you respond to problems that require a quick solution?

  • Scenario Based

    29. How would you deal with an irate customer?

  • Scenario Based

    30. If a Truist client had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

  • Situational

    31. How would you respond to a customer complaint?

  • Situational

    32. How would you handle communication with a customer who was visibly upset?

  • Situational

    33. The clients of a financial firm like Truist can display a range of emotions when they work with our Client Services team. How would you handle an angry client?

  • Stress

    34. What has been the most stressful situation you faced in the workplace? What did you do to navigate that situation successfully?

  • Teamwork

    35. We pride ourselves on teamwork, and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team-based atmosphere?