Bank of America Interview Questions
Go Back1. Our clients expect top-tier service and products, and we will expect you to offer that in this role. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?
2. Have you ever had to work with a difficult colleague? How did you handle that situation?
3. Tell me about a time your attention to detail protected your employer's assets.
4. The banking industry is built on trust, and this is no different at Bank of America. Do the people you have worked closely with consider you to be trustworthy?
5. Tell me about a risk you've taken that paid off.
6. Discuss a time you helped a client through a difficult financial situation. What were the keys to making it a success for the client?
7. Give an example of a time you showed resilience or motivation in the last 6-12 months.
8. How would you respond to a customer complaint?
9. Tell me about a project you worked on and the difficulties you faced getting it done.
10. Tell me about a time you thought it was important to adhere to a rule.
11. Tell me about a time you showed integrity in your work.
12. How would you rate your communication skills?
13. How would you handle communication with a customer who is visibly upset?
14. Give me an example of how you keep track of details while engaging in conversation.
15. What customer service experience do you have that would greatly benefit the customers at Bank of America?
16. How far are you willing to travel? What location do you prefer?
17. How do you feel about standing for long periods of time?
18. Are you willing to work longer hours than scheduled?
19. What do you understand about Bank of America's company culture and values?
20. What are the differences between Bank of America and other competitors in the market?
21. Why are you leaving your current job?
22. What interests you about this position?
23. How do you work in environments with people who are different from you?
24. At Bank of America, our Personal Bankers work with clients from all walks of life. How do you handle working with many different personalities throughout the day?
25. What is the highest level of mathematics that you completed during your schooling?
26. Tell me about your favorite manager. What did you enjoy most about working with them?
27. What experience do you have in multitasking different duties in your prior work experiences?
28. If hired for this role here at Bank of America, how would you manage your daily tasks on the job to complete your work in a timely and efficient manner?
29. As a Personal Banker at Bank of America, how would you select products to suggest to our customers?
30. How do you check your work for accuracy?
31. How do you keep up with recent changes in the banking industry?
32. Due to the continued explosion of the digital world, Bank of America is becoming more virtual every day. What job duties would you see as being fluid in this role as a Teller with us?
33. Bank of America strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?
34. We want our advising team at Bank of America to be happy and healthy. How do you manage the day to day stress of being a financial advisor?
35. How would you rate your ability to learn new software programs on a scale of 1 to 10?
36. As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?
37. Take a couple of minutes to sell this notepad to me.
38. If a customer at Bank of America had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?
39. If you weren't able to answer a customer's question or solve their problem on your own, how would you handle the situation?
40. What was the most stressful situation you faced in the workplace, and what did you do to navigate that situation successfully?