"In my current job, I am paired with a colleague who can be rather difficult at times. We handle a lot of work over the phone, and he can be very loud and boisterous at times. On top of that, he tends to get very upset following phone calls with certain clients. When I was first paired with him, I was taken aback by his behavior and remained quiet. One day, at the advice of our manager, I talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and use more healthy ways of handling anger on the job. He thanked me for the feedback and told me that his old officemate handled frustration in the same way. Knowing that I didn't care for that approach, he vowed to be better, and things are great to this day."

"I consider myself to be a great team player, and any of my current or past coworkers would echo thought. While I work well in teams, conflict is inevitable, and I feel that I excel in working with difficult teammates. A couple of years ago, I was on a project team with a person who tried to take over meetings and wouldn't listen to other people's ideas. After seeing a few of our team members become visibly frustrated during our first gathering, I took it upon myself to talk with this person face to face. The person became very confrontational and angrily questioned the overall knowledge of the members of the team. I decided that I would let that conversation sink in with the individual and see how the next meeting the following week went. When the belittling and combative behavior continued, I approached the project lead to see what could be done. While the difficult decision was made to remove that person from our project team, I have no regrets in the approach I took because it was good for the overall health of the team."

A job with Bank of America will put you in a branch office with many different people and personalities. "It's the people you work with that make where you work. We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe that when we work together, we best meet the full needs of our clients, and deliver value to our shareholders."