MockQuestions

Bank of China Interview Questions

To help you prepare for a Bank of China job interview, here are 27 interview questions and answer examples.

Bank of China was written by on October 7th, 2020. Learn more here.

Question 1 of 27

At Bank of China, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

How to Answer

Customer interaction is the name of the game at Bank of China as they rely on excellent customer to service to retain and grow their client base in a cutthroat market. For this question, your interviewer is looking to get a sense of how you use your communication skills to your advantage in your work and how those skills will benefit Bank of China. As you answer and talk about your experiences in communication methods, try to show that you thrive on client interactions and have the ability to be both persuasive and trusted with those interactions.

Written by Ryan Brunner on October 7th, 2020

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27 Bank of China Interview Questions & Answers

  • 1. At Bank of China, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

      How to Answer

      Customer interaction is the name of the game at Bank of China as they rely on excellent customer to service to retain and grow their client base in a cutthroat market. For this question, your interviewer is looking to get a sense of how you use your communication skills to your advantage in your work and how those skills will benefit Bank of China. As you answer and talk about your experiences in communication methods, try to show that you thrive on client interactions and have the ability to be both persuasive and trusted with those interactions.

      Written by Ryan Brunner on October 7th, 2020

      1st Answer Example

      "Looking back on my career, I can honestly say that success as an Advisor is really due to my passion for finance and my desire for interactions with other people. Being a people person at heart, I love working with clients in any way possible. My communication style with clients is to get to personally know them so I can relate my advising to them personally. While I definitely prefer to interact with my clients face-to-face, I do have a lot of experience communicating both over the phone and email as well. If hired for this position, you'll see very quickly that I have excellent writing skills."

      Written by Ryan Brunner on October 7th, 2020

      2nd Answer Example

      "As you can see from my resume, I have taken advanced training courses in public speaking and written communication to help further me in this career field. In my early days in finance and making the move to financial advising, communication skills were my area that needed the most professional development. Today, I am confident in my abilities to work one on one with clients directly in person, over the phone or through email and have experience handling clients in all three ways. In my current role, I'd estimate that over 50% of my interactions are through email with the remaining interactions split between face-to-face meetings and phone calls."

  • 2. Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

      How to Answer

      Your interviewer is posing this question to see how you will handle a situation where a client at Bank of China is working through a difficult time. As you talk about how you managed that situation, your interviewer will be looking to hear that you have the interpersonal skills to be effective from the client's perspective. In your answer, be sure to explain the importance of an empathetic approach with your clients and how that approach helps them get through a difficult time.

      Written by Ryan Brunner on October 7th, 2020

      1st Answer Example

      "During the recession in 2008, I had a very large client call to request that all of his funds be pulled out of the stock market. Knowing that this move was a very poor strategy, I needed him to hear that in most personal and educated way possible. With an active listening approach, I repeated back what he had told me and I reiterated that he wanted to sell them at a low price and hopefully buy them back down the road at a high price. This made the client take a pause and think. This was my opportunity to talk about market history and the odds that his stock prices would rebound over time. He decided to keep his funds in the market at the time and a few years down the road, he called to personally thank me for the sound advice. The fact that I took a personal approach while educating him in the process to make his own decision was the definite key to success in this situation."

      Written by Ryan Brunner on October 7th, 2020

      2nd Answer Example

      "Sometimes in this field, difficult conversations have to be had with clients and when I need to have them, I use a very personal and empathetic approach. A great situation where this happened was with a client that wasn't meeting their personal retirement goals to be done working at age 62. At the point we were working together, she was 55 years old. After a quick assessment of her finances, I talked to her about letting her two kids be responsible for their own college tuition. As a mother, her intuition was to support her children in every way possible but the reality was that it was hurting her own goals. Simply put to her, I told her that there are no loans available for retirement and that she was doing both herself and her kids a favor by taking the route I suggested."

  • 3. What are your top three strengths? How will you use them to make an impact at Bank of China?

      How to Answer

      Reviewing the job description and the company website will give you some direction on which qualities Bank of China values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.



      1st Answer Example

      "I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."

      2nd Answer Example

      "I plan to make an impact at Bank of China through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."

  • 4. What is the highest level of mathematics that you completed during any of your schooling?

      How to Answer

      Working as a Teller for Bank of China will require you to have pretty basic math skills and the ability to count cash in an accurate and efficient manner. For this question, your interview will be looking to hear that you have completed at least some levels of high school math and did so with ease. In your answer, while you discuss what levels of math that you have completed during your education, be sure to explain how your mathematical skills will be able to apply to the job that you are interviewing for. Make sure that your interviewer walks away from your conversation confident in your abilities.

      Written by Ryan Brunner on October 7th, 2020

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  • 5. If a customer at Bank of China had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

      How to Answer

      As you look to interview for a Personal Banker position with Bank of China, be sure to expect a question or two that really digs into the technical abilities that you would bring to the position in the form of a hypothetical situation that you will likely face in this role. This question is allowing your interviewer to gain insight into your knowledge of sound financial savings philosophies so be sure to talk about important aspects of a customer's finances that can impact their ability to save. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation.

      Written by Ryan Brunner on October 7th, 2020

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  • 6. How do you stay organized?

      How to Answer

      Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.

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  • 7. Tell me about your cash handling experience.

      How to Answer

      Share some of the details of your experience in cash handling, which are relevant to the position.

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  • 8. Tell me about a goal you achieved. What steps did you take to get there?

      How to Answer

      The banking industry offers a variety of opportunities to those who are motivated. Bank of China is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

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  • 9. How would you handle communication with a customer that was visibly upset?

      How to Answer

      In this position with Bank of China, you may be faced with a customer that is upset and/or mad at the situation they are in. Because of the shoes you will be filling as a Teller, you will be expected to help deescalate the situation through solid and effective verbal communication with the customer. As you answer this question, talk about your ability to remain calm, cool and collected in any situation and explain how you take an empathetic approach with any person that you will work with in this role. If you have an example of a time that you were faced with this situation, don't hesitate to walk your interviewer through that situation and how you handled it.

      Written by Ryan Brunner on October 7th, 2020

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  • 10. At Bank of China, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

      How to Answer

      In the financial services industry, overall client experience is a major predictor of business growth and the team at Bank of China takes the overall client experience seriously. For this question, your interviewer will be looking for you to expand upon your customer service experience past what they can see from your resume. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer.

      Written by Ryan Brunner on October 7th, 2020

      User-Submitted Answer

      "During my time working at the phone shop, I always took my time with every customer to give them the best experience they could have and one that they valued. I would always ask what their wants and needs from a phone were and what they wanted rather than pushing them to take the latest phone which wasn't always the right option for them. Through this patient and personalized method, I would always see repeat customers or customers that had been recommended to visit me."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      You do a wonderful job of drawing from your previous work experiences and highlighting your exceptional customer service skills. For this response, I suggest making a direct connection to the role you are applying for at the Bank of China. How will the skills you've gained in previous roles benefit you here?

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  • 11. We want our advising team at Bank of China to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

      How to Answer

      The daily stressors of a career in financial advising can be burdensome, overwhelming and lead to burnout on the job. To get a sense that you can handle stress in a safe and healthy manner and be able to come to work each day with a clean slate, your interviewer is looking to delve into your personal life a bit to see how you manage stress. When answering, you can certainly talk about the things you do on the job to keep as stress free as possible, but also be sure to talk about the things that you do outside of work to avoid burnout. Point out that you have the resources and ability to care for yourself to keep you at the top of your game on the job.

      Written by Ryan Brunner on October 7th, 2020

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  • 12. How would you rate your ability to learn new software programs on a scale of 1 to 10?

      How to Answer

      In today's digital age, a majority of bank transactions are handled through digital software and for you to be successful in this role, your interviewer will expect you to be a very fast learner of any new programs that you would be required to work with at Bank of China. To give your interviewer a sense of how well you would be able to do this, talk about times where you've had to learn new software programs on the job in the past and talk about your best methods for learning on the job. As well, you can openly talk about the programs that you currently feel that you are proficient at as well to give them an idea of what type of training you would need if hired.

      Written by Ryan Brunner on October 7th, 2020

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  • 13. In your opinion, what are the benefits of banking with Bank of China?

      How to Answer

      The interviewer wants to be assured that you have done your research on Bank of China. Review their website to find out more about their products and services.

      User-Submitted Answer

      "After looking at the history of the bank and seeing how successful it has become, it is great to see that there are nearly 60 institutions worldwide and the bank offers a range of personal and corporate banking services. From pursuing excellence this bank is regarded as the people's bank and it is widely recognized for this."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      This is a great start, but I suggest doing a little more research on the Bank of China and pointing to any additional specific customer benefits. Imagine that you were telling a potential future customer why they should bank at Bank of China. What advantages would you provide? Being well-versed in the bank and the benefits it provides will help make you stand out during the interview process.

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  • 14. Due to the continued explosion of the digital world, Bank of China is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

      How to Answer

      As banks have adjusted the way they do business over time to suit the needs of customers that are becoming more automated and mobile, the traditional Teller job description has certainly changed with the advancements in technology. With this question, your interview is simply looking to gauge how flexible you would be if hired for this role because Bank of China will be relying on the person hired this role to be highly adaptable in a changing work environment. As you answer, let your interviewer know that you are aware of how rapidly the banking industry is changing and give examples of a time or two you had to be flexible in your own job duties. Then, really put thought into what you feel are ways that the traditional Teller job role has changed and will continue to change over time.

      Written by Ryan Brunner on October 7th, 2020

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  • 15. What customer service experience do you have that would greatly benefit the customers at Bank of China?

      How to Answer

      As the face of the organization for a lot of customers that will come through the lobby and drive-through of Bank of China, your interviewer expects that you'll be able to bring your A game to the job every day when it comes to customer service. To get an idea of your customer service experience, your interviewer is asking this question. As you prepare for your interviewer, try to think of customer service experience you have that would most apply to being a successful Teller. Talk about your duties when it came to serving customers and putting a smile on their face with each interaction that you had. Don't hesitate to use a real world example of a time you went the extra mile to provide the best service possible.

      Written by Ryan Brunner on October 7th, 2020

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  • 16. As a Personal Banker at Bank of China, how would you select products to suggest to our customers?

      How to Answer

      At the heart of the role of a Personal Banker falls your ability to use your sales skills and customer service skills to match products that best suit each individual customer's needs. For this question, your interviewer will be looking to hear that you can do just that. As you answer this question, highlight your ability to learn and know the entire catalog of financial products you would have at your disposal and then switch to your sales skills mode where you talk about tailoring packages to each individual based on their needs. To really sell your interviewer on your ability, try to use a real world example where you used features and benefits to meet someone's needs in a sales related situation.

      Written by Ryan Brunner on October 7th, 2020

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  • 17. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

      How to Answer

      Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Bank of China wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.



      User-Submitted Answer

      "When working in a supermarket, I was very busy with my own work one day but a customer needed some assistance around the store to find certain products from different areas of the store. Instead of pointing them in a direction, I walked them to the items and even searched in the warehouse & on the computer for any that were not in stock. I let her know when the missing items would be back on the shelves then left her once she was happy. I later found out this was a mystery shopper and they praised me to my manager."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      This is an excellent example of customer service at its finest. It sounds like you would be a great asset to any company!

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  • 18. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

      How to Answer

      Due to the competition within the banking industry, Bank of China strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

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  • 19. Have you ever had to work with a difficult colleague? How did you handle that situation?

      How to Answer

      A potential job with Bank of China will put you in a branch office that has many different people, with many different personalities, working in one place at one time. It is simple human nature for their to be conflict within a workplace like this and your interviewer is looking to hear how you personally manage interpersonal conflicts with your coworkers by asking this question. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. In the end, your interviewer is looking to hear that you can be a true team player no matter who you work with.

      Written by Ryan Brunner on October 7th, 2020

      User-Submitted Answer

      "In the past, I had worked with a difficult colleague when I was working in a phone shop. This colleague was not patient with customers and would try to force sales on people without even listening to their wants and needs, only to make himself look better in our monthly reviews. I didn't care at first but once I saw it drive customers away, I pulled him to one side and explained what his approach to customers was doing and why his sales were so low. I asked him to watch what I did for the next few customers and then asked him to try. From then on he became really good at his job and performed very well while meeting customer needs."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      This is an excellent example of positively navigating a challenging interaction with a colleague. It sounds like you used a strong interpersonal approach, while also helping him improve his skills on the job.

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  • 20. What do you know about Bank of China?

      How to Answer

      Bank of China makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

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  • 21. At Bank of China, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

      How to Answer

      As a Personal Banker with Bank of China, you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.

      Written by Ryan Brunner on October 7th, 2020

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  • 22. We pride ourselves on teamwork here at Bank of China and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

      How to Answer

      At the heart of this question falls your interviewers need to determine how well you will work with others on the team at Bank of China. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.

      Written by Ryan Brunner on October 7th, 2020

      User-Submitted Answer

      "I know that everyone has a part to play and without everyone's contribution, the work cannot get done efficiently, instead would cause more problems for the team. I always work to get things done in a timely manner to avoid holding up other colleagues. In addition to this, I always get to know my colleagues very well and what their roles are so I can work well with them."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      This is a great start, but I suggest being a little more specific here. You do your own work in a timely manner, but do you dip in to help colleagues if they're behind schedule? You mention that you get to know your colleagues well, but what strategies do you use to build relationships with them? A few specific details will take this response from good to great!

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  • 23. Why would our clients here at Bank of China want you to be their financial advisor?

      How to Answer

      As a professional in financial advising, you know that relationships are built on trust and integrity and for the business at Bank of China, this is equally important. For your answer, your interviewer will be looking how to hear how you build trust with your clients to ensure that they are customers for life. In your answer, make sure that trust and integrity are common themes as you discuss how you work with each client's individual needs to build their portfolio.

      Written by Ryan Brunner on October 7th, 2020

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  • 24. The banking industry is built on trust and this is no different at Bank of China. Do other people you have worked closely with consider you to be trustworthy?

      How to Answer

      While the easy route for this question would be to simply answer yes and move on, your interviewer will be looking for you to talk about a specific situation or two where you proved your ability to be trusted in the workplace. Take the time to think about a time where trust was instilled in your beyond your normal job duties and explain the situation to your interviewer. Be sure to explain why the situation was important, what you learned from it and how it helps you be seen as a more trustworthy candidate for this role at Bank of China. In the end, remember that the ability to be trusted as a Teller with Bank of China is one of the premier qualities that your interviewer will be looking for in an ideal candidate for the role.

      Written by Ryan Brunner on October 7th, 2020

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  • 25. What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?

      How to Answer

      At times, the work at Bank of China can get stressful in a customer facing role and this question is giving your interviewer insight to how you will be able to handle the stress that will potentially come in this role if you are hired. In your answer, speak openly and honestly to your interviewer by explaining the situation that you were in and why it was stressful to you. Then, talk in detail about the things that you did to work through the situation to make sure that there was a positive outcome. While answering, try to give your interviewer the sense that you are not easily stressed out on the job and are able to work through high pressure situations with ease.

      Written by Ryan Brunner on October 7th, 2020

      User-Submitted Answer

      "My Colleague who was training me up became ill not long after I began my role leaving me to pick up her workload when I wasn't even completely sure of my own. Nevertheless, we were approaching the busiest time of the month when other colleagues from different departments relied on me to get things done by set dates. I spent my free time practicing the processes I'd have to follow and used old data from the previous months to teach myself and get an understanding of what I had to do so this made me ready for when the time came. In the end, I managed to get all the work done on time but this was only because I had put the time in to prepare myself for it."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      This sounds like a pretty stressful situation, but you used exceptional problem-solving skills to ensure a successful outcome. In order to improve your response, I suggest adding a few more details to the closing sentence. You mentioned that you managed to get all of your work done, but how did your work help to improve outcomes at your company, specifically? A few additional details will make your response top-notch!

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  • 26. If hired for this role here at Bank of China, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

      How to Answer

      Your interviewer is posing this question to gain insight into how you use resources and technologies to keep you on track in your work and to also get a sense for how you prioritize the small details in the work that you do. As you answer the question, be very specific as you describe your ability to multitask many duties throughout a given work day and talk about the tools that you use to keep yourself on track in your work. As you talk about this process for yourself, don't lose sight of your focus on the small details in your work and discuss why doing things in detail is important in the work that you do. Make sure to talk about real world examples that you've used in the past that you feel would be helpful in this role as a Teller with Bank of China.

      Written by Ryan Brunner on October 7th, 2020

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  • 27. What experience do you have in multitasking different duties in any of your prior work experiences?

      How to Answer

      As a Teller with Bank of China, you will be relied upon to have excellent organizational skills when handling multiple tasks throughout each workday. Oftentimes, customers can have multiple transactions that must be process and your job will be to ensure that the needs of the customer are handled accurately and efficiently. To gauge your ability to handle this, your interviewer is looking for you to describe a time that you had to be a great multitasker on the job. As you answer this question, be sure to point out the organizational skills that you used to ensure that all of your duties were handled with ease. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role.

      Written by Ryan Brunner on October 7th, 2020

      User-Submitted Answer

      "During my time as an accounts assistant, I'm always finding myself dealing with multiple tasks at any one time. Aside from uploading all invoices that come in for all the different entities of the business, I must keep on top of key dates where money leaves the company but also chase colleagues for approvals, staff expenses, or even general queries. To manage everything I make use of our company diary to schedule meetings and set reminders for myself."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      It sounds like you've created some great strategies for staying organized and multi-tasking, which will come in very helpful in future roles!

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