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Enterprise Bank Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

What do you know about Enterprise Bank?

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Enterprise Bank Interview Questions

  1. 1.

    What do you know about Enterprise Bank?

      Enterprise Bank makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

      Ryan's Answer #1

      "I was impressed by the variety of services you offer your customers, and the mission statement at Enterprise Bank. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."

      Ryan's Answer #2

      "I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."

  2. 2.

    Tell me about your education. How has it prepared you for this opportunity with Enterprise Bank?

      Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

      Ryan's Answer #1

      "Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Enterprise Bank and advise clients on important financial decisions."

      Ryan's Answer #2

      "The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Enterprise Bank because you are customer service focused while also needing employees who understand banking related concepts and calculations."

  3. 3.

    The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

      While working at Enterprise Bank you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.

      Ryan's Answer #1

      "When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."

      Ryan's Answer #2

      "Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."

  4. 4.

    If you were having an interaction with a client here at Enterprise Bank and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

      As the forward facing client services representative with Enterprise Bank, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

      Ryan's Answer #1

      "In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

      Ryan's Answer #2

      "In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."

  5. 5.

    Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

      Your interviewer is posing this question to see how you will handle a situation where a client at Enterprise Bank is working through a difficult time. As you talk about how you managed that situation, your interviewer will be looking to hear that you have the interpersonal skills to be effective from the client's perspective. In your answer, be sure to explain the importance of an empathetic approach with your clients and how that approach helps them get through a difficult time.

      Ryan's Answer #1

      "During the recession in 2008, I had a very large client call to request that all of his funds be pulled out of the stock market. Knowing that this move was a very poor strategy, I needed him to hear that in most personal and educated way possible. With an active listening approach, I repeated back what he had told me and I reiterated that he wanted to sell them at a low price and hopefully buy them back down the road at a high price. This made the client take a pause and think. This was my opportunity to talk about market history and the odds that his stock prices would rebound over time. He decided to keep his funds in the market at the time and a few years down the road, he called to personally thank me for the sound advice. The fact that I took a personal approach while educating him in the process to make his own decision was the definite key to success in this situation."

      Ryan's Answer #2

      "Sometimes in this field, difficult conversations have to be had with clients and when I need to have them, I use a very personal and empathetic approach. A great situation where this happened was with a client that wasn't meeting their personal retirement goals to be done working at age 62. At the point we were working together, she was 55 years old. After a quick assessment of her finances, I talked to her about letting her two kids be responsible for their own college tuition. As a mother, her intuition was to support her children in every way possible but the reality was that it was hurting her own goals. Simply put to her, I told her that there are no loans available for retirement and that she was doing both herself and her kids a favor by taking the route I suggested."

  6. 6.

    What is one way that you would help provide great customer service in our branch here at Enterprise Bank?

      As a Teller with Enterprise Bank, you have the possibility of having the most interactions with clients on a regular basis than just about any other person within the branch. And due to the face to face nature of this role, the importance of the impressions that you will make on clients is essential to the success of Enterprise Bank. For this question, tell your interview one unique trait or skill that you will bring to the lobby of Enterprise Bank when it comes to customer service. If possible, give an example of a time that you used this with success.

      Ryan's Answer #1

      "If you were to ask any of my current or past coworkers what my best skill in the workplace would be, I would guarantee that most would say it is my ability to keep a smile on my face at all times. I am a person that focuses on the positive things in each moment and that attitude really reflects well on others that I work closely with and the customers that I serve. Even when I have a bad moment or even a bad day, I still don't let that bring me down to the point that it impacts my work."

      Ryan's Answer #2

      "I would say that using my communication skills to personalize my service to each customer would be extremely beneficial to the role here at Enterprise Bank. A couple of weeks ago in my current role, I could tell a customer just wasn't having a good day by the look on their face and the sad tone of their voice. I was assisting them, I simply asked them how their day was going. The lady slowly looked up at me while a tear rolled down her cheek and told me that she had just had her dog put down that morning. I gave her my deepest sympathies and talked about my childhood dog growing up that my parents had just had put down months earlier. We shared a few funny memories of my dog and when her transaction was finished, she thanked me immensely for sharing the conversation with her. I think that my approach to communication with my customers helps brighten their day and I'd look forward to bringing that same style here."

  7. 7.

    We pride ourselves on teamwork here at Enterprise Bank and this role in Client Services relies on teamwork. What are the top qualities would you would bring to a team based atmosphere here?

      At the heart of this question falls your interviewers need to determine how well you will work with others on the team at Enterprise Bank. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.

      Ryan's Answer #1

      "As with any team that I have worked on in the past, my priority is knowing that everyone has an important piece in the overall success of the team. In customer service, this is knowing who to contact with the right questions and who to guide customers to when needed. This ensures that our work is done efficiently on our end of things and that our customers are handled efficiently and effectively. If hired here at Enterprise Bank, my first goal would be to get to know everyone on the team that I would work with, what their roles are and how to best communicate with them."

      Ryan's Answer #2

      "My top quality is my ability to communicate, both verbally and through writing. I have excellent interpersonal speaking and listening skills and my past colleagues have always appreciated this. Here at Enterprise Bank, your clients would appreciate this in my work as well. I am a very efficient and effective written communicator as well and this would be very beneficial at a company like Enterprise Bank, where your offices are spread throughout the country and I can imagine that email communication is vitally important."

  8. 8.

    If hired for this role with Enterprise Bank, how would handle a large a work load of clients working through a mortgage process.

      At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of Enterprise Bank.

      Ryan's Answer #1

      "In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."

      Ryan's Answer #2

      "During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with Enterprise Bank, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."

  9. 9.

    What data entry skills have you accumulated throughout your career and earlier education?

      As a Teller with Enterprise Bank, solid data entry skills will help ensure that you are able to handle customers in a timely manner while also ensuring accuracy with each transaction that you process. While you may not have direct experience with banking specific software and data entry into those programs, your interviewer knows that skills you have built elsewhere can easily transition here to this role with ease. Talk about the experience you have with data entry in any previous positions that you've held. Talk about specific program that you have experience with and remind your interviewer that you are very easily trainable on new systems. If you know your words per minute typing skills, now is a good time to bring that up as well.

      Ryan's Answer #1

      "From an early age working on computers, I have pretty great word processing skills. The last time I was tested, I could type 75 WPM. These skills have translated nicely to a few different data entry duties I hane taken during my career. In my current role as an Assistant, I handle data entry into Microsoft Excel and also into our enterprise sales system. While being a master of Excel, I picked up our sales software system very easily and don't see any reason why I would have any issues with easily transitioning to your software programs."

      Ryan's Answer #2

      "In my current role, I work on an online database system called Kintone. I currently do administrative work in the insurance industry and this online system has been a wonderful addition to our team to replace the use of spreadsheets and email to house our information. When I learned the system two years ago, I was very quick to pickup and master the system. With my familiarity with many other software programs, I would be able to transition nicely into the data entry tasks in this role."

  10. 10.

    How do you stay organized?

      Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.

      Ryan's Answer #1

      "I prioritize my workload against deadlines to stay organized, always putting the needs of customers first."

      Ryan's Answer #2

      "I work closely with my peers to share responsibilities and ensure key tasks are delegated out, should there be an important deadline to consider."

  11. 11.

    Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

      Success as a Teller with Enterprise Bank will often occur excellent written skills. While long-term writing projects won't necessarily be an occurrence, your interviewer is looking to hear in detail about a time you had to complete a written project to get a better understanding of how you will work during times that you will need to provide written correspondences in this role. As you reflect on your career, think of a time that you had to use research and teamwork to get a writing project completed and explain it in detail to your interviewer. As well, don't hesitate to talk about resources that you used to ensure that the document was as error proof as possible.

      Ryan's Answer #1

      "Every year, I am tasked with writing our fiscal year end sales report that reports back up to our suppliers. Since first taking this task on four years ago, I have prided myself on my ability to write in a clear, concise and interest inducing manner. I utilize our sales reports and organize the data within the report to show by supplier. I highlight great accomplishments within the report as well. When I'm through with my draft of the copy, I have several others look through the report for errors and take feedback from other graciously."

      Ryan's Answer #2

      "Just a few months ago, my manager asked me to write a letter to a client that outlined a mistake that had happened with her account over the course of a year. The end outcome was the clients account showing more money than actually existed. To write this letter, I had to work with a couple of other people to determine the facts of how the error occurred, what the impact was and how it would be fixed. Based on that information, I drafted the letter to read in a very apologetic and forthright manner. My manager was very impressed and sent it to the client following a personal phone call to her."

  12. 12.

    At Enterprise Bank, we are always looking for bilingual skills from our staff to better suit and expand our client base. Do you speak any other languages fluently?

      This is a straightforward question where your interviewer is looking to simply see if you could the additional skill of being bilingual to the team at Enterprise Bank. If you are, it could be potentially highly marketable to new clients. If being bilingual is required for the job, you would likely see those details in the job advertisement. Feel free to speak openly and honestly for this question and an answer of no for this question shouldn't disqualify you from candidacy for the position if it is not a requirement.

      Ryan's Answer #1

      "Other than three years of German back in high school many years ago, I do not speak any other languages fluently. Even with those three years of schooling in the language, I couldn't hold anything other than a very basic conversation in German."

      Ryan's Answer #2

      "From my time in the military, I did receive formal training from the Department of Defense in Chinese and Mandarin. I used these languages for over two years as an interpreter and I would still consider my skills to be very fluent in speaking and fairly fluent in writing. Do you see these as useful skills for the team here at Enterprise Bank?"

  13. 13.

    Customer service is the name of our game at Enterprise Bank. If hired for this role, how would you be able to provide the best customer service possible to our clients?

      While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at Enterprise Bank is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.

      Ryan's Answer #1

      "With any customer that I work with, I take the time to get to know them and listen to their thoughts, concerns and questions right from the start. I like to hold what I call an intake session to listen to all of these things. After hearing each customer out, I then talk about what I can do to alleviate their concerns and answer their questions right from the start. From that point forward, my customer service skills go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over communication is important right from the start. As human, we have a desire to know what is happening all of the time and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile on my face. I take pride in being a front facing representative of my company and work my tail off to ensure that customers know that my company is there for them."

      Ryan's Answer #2

      "In my experience, provide the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship and I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face to face or on the phone with the client. At those times, they deserve 100% of my attention and focus and they get that every single time."

  14. 14.

    Tell us how you keep your knowledge current with ongoing changes in the banking industry.

      Due to the competition within the banking industry, Enterprise Bank strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

      Ryan's Answer #1

      "I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow Enterprise Bank on Twitter and keep abreast of relative headlines."

      Ryan's Answer #2

      "I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."

  15. 15.

    Why would our clients here at Enterprise Bank want you to be their financial advisor?

      As a professional in financial advising, you know that relationships are built on trust and integrity and for the business at Enterprise Bank, this is equally important. For your answer, your interviewer will be looking how to hear how you build trust with your clients to ensure that they are customers for life. In your answer, make sure that trust and integrity are common themes as you discuss how you work with each client's individual needs to build their portfolio.

      Ryan's Answer #1

      "Looking back on my career to this point, I can say with confidence that my success, and the success of my clients, has been due to my ability to build trusting relationships. My path for building a trusting relationship consists of education, communication and action. I educate each client on a personal level, I set expectations for them and deliver on what I say I'm going to do. If hired for this position here at Enterprise Bank, you'll be hiring a Financial Advisor that will be great at bringing aboard new clients as I have many current clients that I am confident will follow me here."

      Ryan's Answer #2

      "Like in any financial advising relationship, confidentiality and integrity are of utmost importance to clients and these are pieces of the relationships with my clients that I hold in the highest regard. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. I pride myself on the fact that my clients trust me with their personal information and your clients will have this trust in me as well if I'm hired for this position."

  16. 16.

    If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

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  17. 17.

    Why do you want to pursue a career in the banking industry?

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  18. 18.

    Do you have any experience working with banking teller software?

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  19. 19.

    Do you have any experience in handling and working with large amounts of money?

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  20. 20.

    Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

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  21. 21.

    If you were on the job here at Enterprise Bank and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

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  22. 22.

    The clients of a financial firm like Enterprise Bank can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

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  23. 23.

    What do you want to accomplish at Enterprise Bank?

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  24. 24.

    At Enterprise Bank, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

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  25. 25.

    Tell me about a goal you achieved. What steps did you take to get there?

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  26. 26.

    Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Enterprise Bank?

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  27. 27.

    Accuracy is of utmost importance to the customers here at Enterprise Bank. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

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