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Amazon Warehouse Associate
Interview Questions

30 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

If a fellow Warehouse Associate was not maintaining compliance or consistency, what action would you take to help them?

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Warehouse Associate Interview Questions

  1. 1.

    If a fellow Warehouse Associate was not maintaining compliance or consistency, what action would you take to help them?

      Even if you are not being hired into a formal leadership position, you should still lead by example. Amazon creates a collaborative work environment where there are many opportunities to grow into a leadership position over time. Show the interviewer that you have a natural ability to lead by example in the workplace. Walk the interviewer through the action you would take if you saw another associate working in a way that was not consistent or in compliance with Amazon's expectations.

      Rachelle's Answer

      "If I were to come across a co-worker who was not maintaining compliance standards, I would first try to gently coach them into making some changes or changing their behavior. I like to lead by example, so I hope that this associate would see how I carry myself in the workplace, take positive tips from observing how I operate, then apply better work habits. If it were an urgent situation, such as a safety hazard or an ethical issue, I would take the concern to the appropriate supervisor right away."

  2. 2.

    As a Warehouse Associate, how will you support and embrace Amazon's diversity and inclusion efforts?

      No matter your job function, it's vital that you come ready to embrace and support the diversity and inclusion efforts of Amazon. On its careers site, Amazon outlines its near-term and long-term strategies for increasing diversity, which include:

      - Building an inclusive culture. To meet this desire, Amazon has more than a dozen affinity groups that are employee-created and led. These include Amazon People with Disabilities, Body Positive Peers, Asians@Amazon, Black Employee Network, Amazon Women in Engineering, and many more.

      - Developing the pipeline and hiring the best talent. Amazon recognizes that there is a diversity issue in the tech industry. They are working hard to solve this issue by launching a career program focused on inspiring and teaching millions of underprivileged and underrepresented students about computer science. Amazon has also committed millions of dollars to STEM programs for diverse communities. To make an immediate change, they also partner with organizations and academic institutions such as Historically Black Colleges and Universities (HBCUs), Hispanic Serving Institutions (HSIs), and women's colleges to reach underrepresented communities.

      - Obsessing over customer inclusion. From the introduction of 'frustration-free packaging' and voice technology, Amazon focuses on accessibility in shopping, making daily experiences simpler for people with disabilities.

      - Racial justice and equity. Amazon supports numerous policies to protect the Black community. They are active supporters of the George Floyd Justice in Policing Act and donate millions to organizations working to bring about social justice and improve the lives of the Black and African American community.

      - LGBTQIA+ rights. Amazon was an early supporter of marriage equality. They also provide gender transition benefits based on the Standards of Care published by the World Professional Association for Transgender Health (WPATH). The company is also involved at federal and state levels in legislation and the passage of various equality acts.

      A company that embraces diversity and inclusion efforts as much as Amazon does will need to see evidence that these values are important to you. Show how you contribute to D&I endeavors and discuss what you will specifically do as an Amazonian to support these efforts.

      Rachelle's Answer

      "I fully support diversity and inclusion in the workplace and believe that there are incredible benefits to a workplace built on equality. First and foremost, equality and inclusion should always be considered fundamental human rights. When it comes to the benefits of embracing diversity and inclusion in this role, I can play an important part by being an ally to my co-workers. I will bring my own perspectives as a minority, help increase the diversity of Amazon's talent pool by referring my network to exciting job opportunities, and positively add to various affinity groups through active involvement."

  3. 3.

    As a Warehouse Associate, your organization levels will contribute greatly to your success. How do you keep track of your work, ensure you meet deadlines, and maintain safe work practices?

      An Amazon warehouse is a bustling place! The interviewer wants to know that you will remain organized in this fast-paced, ever-moving work environment. Keeping your work organized is one of the keys to ensuring a successful day, meeting deadlines, and staying safe. Discuss your approach to keeping yourself organized and give a measurable example so the interviewer will have evidence of your organizational behavior.

      Rachelle's Answer

      "I am a huge fan of organization and even keep my house organized to a tee! Everything has a place, and I find that I function much better when I maintain strong organizational systems. To stay organized in the workplace, I always receive goods in an orderly fashion. I mark my progress, I follow the systems in place, and although I work fast, I never rush through a job. My accuracy rates are extremely high in my current position, and I attribute this to the fact that I am organized and keep my workspace clear of clutter. In addition to helping me meet deadlines, I also have a strong safety record as a result."

  4. 4.

    We ask our Warehouse Associates to share safety tips with their co-workers. Please share with me your best work-related safety tip.

      In Amazon's Warehouse Associate job postings, the company spotlights the importance of safety in the workplace. Employees wear Personal Protective Equipment (PPE) like a safety vest, hearing protection, and proper footwear. They also do daily stretches and share safety tips with co-workers! The interviewer wants to know that you are mindful of safety. The best way for the interviewer to tap into your mindset is to ask what you would discuss if you had the opportunity to share a safety tip with your new co-workers.

      Rachelle's Answer

      "I have many safety tips that I could share, and will have even more once I join the Amazon team and get into the rhythm of the workplace. I know the importance of embracing a culture of safety and encouraging my co-workers to do the same. Taking my regular breaks, rather than working through them, is very important because it allows me to focus and prevent exhaustion. I would also encourage a tidy and clean workspace. When we work without clutter, we significantly reduce the chance of slip and fall injuries. I believe that many workplace injuries are preventable, and I look forward to encouraging safety among the Amazon warehouse team."

  5. 5.

    Amazon's warehouse environment is fast-paced. When an issue requires a quick solution, how do you react?

      Quick problem-solving in a fast-paced work environment takes confidence and a level of trust in yourself. The interviewer wants to understand your thought process when faced with a problem that requires immediate resolution. As a Warehouse Associate, you might face challenges such as running behind on the line, malfunctioning equipment, or encountering a safety issue. Perhaps you are asked to take on a new task, and you only have 5 minutes to learn how to do it right. Demonstrate through a story-based example that you are confident and can react swiftly in a fast-paced work environment.

      Rachelle's Answer

      "When an urgent issue arises, I am mindful of reacting and responding in a calm, assured manner. I am a naturally confident person, which means that my co-workers often look to me when they need a problem resolved immediately. One instance of my fast thinking was when we had two warehouse employees no-show on a seasonally busy day. I offered to stay on shift longer and convinced two other associates to do the same. We worked hard to make sure that we met all deliverables without skipping a beat! I look forward to bringing a level head and sharp problem-solving skills to Amazon and this fulfillment center."

  6. 6.

    Which WMS (Warehouse Management Software) system are you most familiar with?

      WMS is an acronym for Warehouse Management Software, a system that allows companies to closely track inventory, shipments, suppliers, employee activity, and much more. Some of the more common WMS systems include NetSuite WMS, 3PL Warehouse Manager, and Astro WMS.

      The interviewer would like to know if you have experience using a WMS. If you have exposure to a WMS system, discuss which system(s) you are most familiar with. Be sure to mention the functions you are most comfortable using and include how long you have worked with these system(s). If you do not have experience with a WMS, perhaps you have gained transferable skills from other work, such as using a retail point of sale system.

      Rachelle's Answer

      "For the past three years, I have used NetSuite WMS. There are always new tips and tricks to learn with this robust system, and I am sure to remain in the know with new system updates. I am knowledgeable about mobile RF barcode scanning, receiving, and cycle counting. I also have access to features like real-time data, order management, shipping management, and load management. I have a strong learning curve with new systems and look forward to applying my knowledge and gaining new knowledge in this Warehouse Associate role with Amazon."

  7. 7.

    What do you know about the way Amazon runs its fulfillment and delivery network?

      This question is a straightforward way for the interviewer to discover how well you have prepared for your job interview. Take your time researching Amazon's fulfillment and delivery process. The company provides helpful information on its career website. If you aren't sure if you fully understand the most important supply chain management terms, you can find a lot of information using helpful online resources such as SupplyChainDive. Discuss what you have learned about Amazon's fulfillment and delivery network while showing enthusiasm for the process and genuine excitement to learn more.

      Rachelle's Answer

      "Amazon has introduced many incredibly advanced supply chain management practices that have led to its domination of online retail and e-commerce offerings. From my research and understanding, Amazon outsources its inventory management tasks while insourcing logistics. Third-party sellers account for more than half of Amazon's sales, and products that are not ordered as frequently are stored offsite. The company's same-day and now 2-hour shipping service is possible because Amazon cut out third-party carriers as much as possible. Amazon primarily relies on its own delivery vehicles for these same-day shipping options. Dividing warehouses by delivery options is an important point for me to note, as well. By having different warehouses for Prime, one-day delivery, and more, Amazon can streamline its operations and prevent delivery challenges that commonly cause delays for its competitors. I am excited to learn more about Amazon's unique efforts for meeting customer needs while continually changing the way we approach logistics."

  8. 8.

    Amazon's distribution workflow has three parts. The first mile, second mile, and last mile. Please explain to me what each stage of the workflow means and the work required through each.

      Before your interview, be sure to spend time researching Amazon and the flow of its fulfillment centers (FCs). You can even join a Virtual Fulfillment Center Tour on Amazon's website to learn more, which is an incredible learning tool, especially if you are new to the distribution industry. Amazon has an operational workflow which they break down into 3 'lines' they call First Mile, Second Mile (or Middle Mile), and Last Mile. Show the interviewer that you have taken the time to learn about Amazon's distribution workflow.

      Rachelle's Answer

      "Being new to the distribution industry, I made sure to take the time to learn and research before today's interview. I even went on Amazon's virtual fulfillment center tool, which was a beneficial resource. From what I understand, the first mile describes Amazon's efforts to get products from the manufacturer to the distribution center. The Second Mile is the supply chain stage where products are shipped from the warehouse directly to a retail store. The Last Mile team is responsible for getting the packages from the delivery station to a customer's doorstep. I have read that Amazon is putting a lot of effort into the Last Mile efforts, speeding up customer delivery times which is another factor that helps set Amazon apart from any other organization in the world."

  9. 9.

    Amazon Warehouse Associates work a variety of shifts, including weekends, holidays, and overnight. They also put in overtime hours during peak seasons. Do you have any limitations in your availability?

      Amazon job postings often state upfront that Warehouse Associates are expected to work long shifts, evenings, weekends, and holidays. If you haven't had a chance to clarify this location's scheduling needs, now would be the perfect time to ask. If you are expected to work 12-hour shifts, you should know that detail before blindly agreeing to the work schedule. Be sure that you can meet Amazon's expectations before committing.

      Rachelle's Answer

      "I am accustomed to working long shifts including nights, weekends, and holidays. I am flexible for days or nights, weekdays or weekends, and the like. In my current role, we are offered overtime pay for statutory holidays, which I find a great incentive to get employees on board with working major holidays. Are there similar incentives offered for Amazon team members?"

  10. 10.

    What are your career aspirations beyond this job?

      The interviewer wants to hear of your aspirations beyond this Warehouse Associate position. Your opportunities for growth with Amazon are infinite! Consider which opportunities excited you the most when you explore growth opportunities within Amazon. Make sure that the aspirations you share are realistic. For instance, it might be realistic for you to be promoted from Warehouse Associate to Warehouse Supervisor in 1-3 years. However, saying that you want to be an Operations Manager in 6 months would not be a realistic timeframe. Show enthusiasm for the Warehouse Associate opportunity and be ready to discuss where you'd like to see this position take you in the future.

      Rachelle's Answer

      "I firmly believe that this Warehouse Associate role fits with my current interests and my future aspirations. While looking through Amazon's careers site, I noticed a job posting for a Warehouse Operations Manager within the Robotics Manufacturing team. I am enthusiastic about logistics and believe that Amazon is top of its class with fulfillment, distribution, and manufacturing. It would be an honor to contribute to Amazon's first-class supply chain management efforts. I am eager to support strategies that will help Amazon advance robotics and software that solve real-world problems in new and imaginative ways. I look forward to earning promotions based on my hard work and achievements, eventually branching out to other fulfillment-related departments."

  11. 11.

    We hire dedicated people who want to join a fast-paced, active workplace. Do you consider yourself someone who thrives when on the move?

      The work environment in an Amazon fulfillment center is demanding, busy, and fast-moving. The interviewer wants to know that you can maintain productivity in this environment while also keeping safety top of mind. Assure the interviewer that you are the go-getter they need for this Warehouse Associate position. It's a good idea to support your response with an example from your previous work history. If you are new to your career, you can also tell a brief story of a time when you showed initiative at school, while volunteering, or participating in a team sport.

      Rachelle's Answer

      "Working in a fast-paced environment is the challenge that I need. My friends and family often comment on my boundless energy, and I enjoy being on the move. Throughout high school, I was an active participant in numerous sports, including soccer and track-and-field. I also volunteered at the animal shelter every Saturday. My coaches and volunteer leaders often commented on my high energy levels. I believe my enthusiasm is contagious to others which makes me a valuable addition to any goal-focused team."

  12. 12.

    As an Amazon Warehouse Associate, you will be responsible for receiving and putting away inventory and getting customer orders ready. Do you have experience completing similar tasks?

      Putting away inventory and preparing customer orders is a detailed job that requires care and attention. If you have practice completing similar tasks, take a couple of minutes to walk the interviewer through this experience while providing evidence that you are competent in this area. Evidence could include mentioning that your current supervisor often comments on how detailed and accurate your deliverables are. If you do not have work experience to rely on, consider discussing responsibilities from your education, sports, volunteer, or other extra-curricular activities.

      Rachelle's Answer

      "For the past 6 months, I have gained experience receiving and putting away inventory at Warehouse ABC. Although this warehouse operates differently than Amazon's fulfillment center, my training in scanning and receiving inventory remains valuable. In my current position, I use Shipedge, a cloud-based warehouse management system that allows me to manage product orders, return and exchange inventory, and view supply levels. I believe this experience will transfer well to Amazon's Warehouse Associate position since the responsibilities require the use of scanners, receiving and putting away inventory, and packing up customer orders getting them ready for shipment."

  13. 13.

    Warehouse Associates work around machines such as forklifts, mobile carts, and even robots. How will you promote your safety and the safety of your co-workers?

      Safety is a top priority for Amazon, and the interviewer wants to know that you value workplace safety with your words and actions. There are many actions you can take to ensure safe work in a warehouse environment. Perhaps you have your forklift certification and are dedicated to maintaining valid certifications by attending regular training. Maybe you will contribute to workplace safety by learning and minding floor markings and other signage that indicate potential physical hazards. Offer the interviewer tangible and measurable ways you plan to ensure the safety of yourself and your co-workers should you be hired as an Amazon Warehouse Associate.

      Rachelle's Answer

      "One of the best ways that I can promote the safety of myself and my co-workers is to wear proper Personal Protective Equipment at work. I will come to work dressed with the appropriate PPE, including my high-visibility vest and steel-toed shoes. I will also contribute by keeping my head on a swivel during each shift. With my eyes open and my head up, I will pay attention to the activities around me at all times."

  14. 14.

    This is a physically demanding job. Are you capable of repeatedly lifting up to 50 pounds, standing in one place for long periods, climbing stairs, and being on the move your entire shift?

      As an Amazon Warehouse Associate, you must be able to meet a few physical demands. As much as you desire this opportunity, it's important to be honest with yourself regarding any physical limitations that could cause potential damage to your health if ignored.

      The physical demands outlined in Amazon's Warehouse Associate position include:

      - Standing and walking during shifts up to 12 hours long.
      - Using carts, dollies, hand trucks, and other gear to move product around.
      - Ascending and descending stairs if the site you work in has multiple levels.
      - Regularly pushing, pulling, squatting, bending, and reaching during long shifts.
      - Lifting and moving items up to 22 kgs (~ 50 pounds).

      Assure the interviewer that you are aware of the physical requirements of the position and explain that you are ready to perform these duties safely. If you have physical limitations or concerns, your first interview is the best opportunity to be forthright about those concerns.

      Rachelle's Answer

      "I am healthy and work out regularly to keep myself in top shape. I addressed the requirements of this role before applying and took an honest look at my ability to meet the physical demands Amazon lists in the job posting. I have full confidence that I can perform the duties of a Warehouse Associate safely, ensuring the protection of myself and my team."

  15. 15.

    Do you have experience using product scanners or other warehouse-related equipment?

      Product scanners, also called barcode scanners, are optical scanners that can read barcodes. When you use a scanner to read a barcode, the data is sent to a computer system. In a warehouse environment, this system allows for accurate inventory counts and much more. If you have experience working in a warehouse or fulfillment center environment, you may have also worked around equipment such as automated picking tools, automated guided vehicles, sensors of all kinds, or even collaborative robots.

      Talk to the interviewer about your experience using any warehouse-related equipment. If you are new to the workforce or the distribution industry as a whole, consider some of the technology you have used in the past. Then, express how this knowledge and experience will help you to accomplish your Warehouse Associate tasks efficiently.

      Rachelle's Answer

      "For the past ten months, I have worked for Store XYZ, performing duties such as scanning items during customer checkout and helping with weekly inventory control counts. When our store gets a new product shipment, I am often required to help scan the incoming product, check for discrepancies, and receive the new product into our inventory control system. Although this environment is different from a fulfillment or distribution center, I am very comfortable with tasks that involve accurately receiving inventory and scanning items into the system. I am a tech-savvy individual and will diligently apply myself when learning the processes at Amazon."

  16. 16.

    Discuss your experience using dollies, hand trucks, and mobile carts.

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  17. 17.

    You will be required to wear a safety vest and comfortable closed-toed shoes. Hearing protection may also be provided to you. Are you prepared to work in an environment that presents potential physical risks?

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  18. 18.

    Amazon Warehouse Associates are required to view prompts on screens and follow directions for some tasks. Please rate your English comprehension skills from 1-10 and support your rating with an example.

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  19. 19.

    Our warehouses are climate controlled; however, temperatures in some parts of our warehouses may occasionally exceed 30 degrees. Are you comfortable working in an environment where you might be exposed to extreme temperatures?

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  20. 20.

    Have you ever made a suggestion for increasing distribution efficiency or productivity? If so, what was your recommendation?

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  21. 21.

    Teamwork is important to us at Amazon. Have you ever had issues with a manager or supervisor? If so, how did you approach building a relationship with this person?

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  22. 22.

    Why do you want a fulfillment and distribution career with Amazon?

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  23. 23.

    Amazon is committed to the success of its team members. What tools do you need to succeed during your shift?

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  24. 24.

    How would you explain fulfillment to someone who did not know about distribution warehouse environments?

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  25. 25.

    Walk me through your experience working in a fulfillment center, sort center, delivery station, or warehouse environment.

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  26. 26.

    Explain your understanding of OSHA compliance. What efforts will you bring to this role to ensure a safe work environment for yourself and your fellow Warehouse Associates?

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  27. 27.

    Do you have training in product loss prevention?

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  28. 28.

    What are your compensation expectations for this Warehouse Associate position?

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  29. 29.

    How do you prioritize tasks when they all seem equally important?

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  30. 30.

    Tell me about one of your career goals.

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