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MockQuestions

Meet the Author

AUTHOR
Cindy Ramsey

Meet Cindy

Cindy Ramsey is an HR leader and the owner at CNR Consulting HR for Small Business.

Her human resources expertise includes the recruiting and onboarding process and training program development. Cindy has worked with fast-growth startups and small businesses in various industries to develop progressive people strategies.

Cindy contributed to MockQuestions in 2021 as an interview coach for the site's job interview preparation service. Her advice has helped numerous candidates prepare for interviews with Procter and Gamble, Honeywell, Red Bull, and more.

Read more about Cindy Ramsey on LinkedIn.

See Cindy's Best Community Answers
question
What is your definition of hard work?
Anonymous Answer

• It’s consistency, doing whatever it takes for you and your team to achieve their goals.

Cindy's Answer

Good! You may want to expand by thinking about what the interviewer is seeking by asking the question. Is he/she trying to get a sense of your capacity? How can you demonstrate it?

question
How would you react if a customer was lying to you, to gain a refund or free product?
Anonymous Answer

I would be reading body language. I would ask leading questions to answer my suspicions. I would never accuse a customer of lying and if I wasn't able to resolve the situation I would pull my manager aside, tell them my suspicions, and have the manager continue to address the situation.

Cindy's Answer

Ok, great. This is a nuanced answer that gives more than is asked for, so great job.

question
Tell me about a contribution you made to the last team you worked on.
Anonymous Answer

• S: I have previously undertaken a technology internship at Wetrack which provides digital products for event management. • T: After frequently testing the software, I would find bugs and have to communicate these to developers in the Bulgaria office. English was not their first language, so I had to communicate very clearly. • A: I decided to use fewer words in my messages to them and use screenshots to show exactly what page and where the bug was. • R: This resulted in them easily understanding the bugs and being able to fix them quickly for a more fluid web experience for our customers.

Cindy's Answer

Good example. You're demonstrating a number of qualities that employers value, including conscientiousness about meeting goals, problem-solving skills, and good communication.

question
Tell me about a time when you improved communication between yourself and a co-worker or client.
Anonymous Answer

In my last job, there was a vendor who was not answering my e-mails in a timely fashion, so I decided to schedule weekly meetings to update each other and discuss any issues in the invoices.

Cindy's Answer

Good solution! This answer also demonstrates initiative. Did it work? What was the result?

question
Who has inspired you in your life and why?
Anonymous Answer

• My mum, no passion no point, is her life motto, and I follow suit. • Michael Jordan/Kobe Bryant, whatever you put your mind to, you can achieve it.

Cindy's Answer

Nice! And important components of success on the job!

question
Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine?
Anonymous Answer

I focus on performance. I can work in a predictable environment, but I also love challenges. I’m comfortable with either, whichever one is needed to meet the needs of my team and the organization. In my previous role at a start-up, tasks would vary from testing software to working with data, with requirements constantly changing.

Cindy's Answer

Good. The startup example is effective since flexibility is paramount when working in a startup.

question
When have you significantly contributed to obtain a corporate goal?
Anonymous Answer

I previously have undertaken a technology internship at _______ which provides digital products for event management. Ensuring there were no bugs in the software was paramount and also time-consuming. After frequently testing the software, I found that there was no organized method of tracking it. I coordinated with management to develop and implement a new, more efficient software testing template. This was imported into the in-house system and each element of the testing process was given a red, amber, or green mark. This resulted in easier testing that could be tracked which saved time for analyzing the results.

Cindy's Answer

Amazing! This is a great example and an extremely effective way to show how you'd take similar initiative in the job. Nice work!

question
Have you ever received a negative review from a customer?
Anonymous Answer

While working at a bank as a teller I had a customer come in looking for information on an account that they were not listed on. Although it was their spouse, the significant other didn't have them on the account therefore I can only share information about the account with only the people listed on the account regardless of if they have access to the online banking. When the customer came in to try to find out the balance of the account they became frustrated that I would not give them the information they requested. I clearly explained to them the policy and told them because they are not on the account I couldn't give them any information today. I offered them alternatives, such as coming back with the account holder or having the account holder add them to the account. It is frustrating not being able to make everyone happy but I know I was following the policy and in the end, informed the customer of future solutions.

Cindy's Answer

This is a tough one, for sure, but security is primary and you did a great job explaining that.

question
Describe an ongoing problem at your current or former employer, that you were able to overcome.
Anonymous Answer

When I was selling merchandise at Wembley stadium, many employees would accidentally take fake money. This could be avoided by using a special pen. I was determined to never take a fake note and I succeeded because I never switched off.

Cindy's Answer

Interesting! So your diligence and care are what led to the good result? Expand on how you managed this to add color to your answer.

question
What has made you ready for this responsibility?
Anonymous Answer

• I have spent time practicing software such as Tableau and have worked in a wide range of environments from retail to technology, this has shaped me into a well-rounded person.

Cindy's Answer

Good. You're describing your preparation for the position and that's responsive to the question.

Recent Work From Cindy

Published New Community Answers

Instructional Coordinator

September 13th, 2021
Published New Community Answers

Procter and Gamble

September 11th, 2021
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Manufacturing Engineer

September 9th, 2021
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DPR Construction, Inc.

September 8th, 2021
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Assistant Principal

September 7th, 2021
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Nursing

September 7th, 2021
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Athletic Director

September 6th, 2021
Published New Community Answers

Honeywell

September 6th, 2021
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Pediatric Nurse

September 2nd, 2021
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Claims Adjuster

September 1st, 2021
Published New Community Answers

MCAP Service Corporation

September 1st, 2021
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Red Bull

August 26th, 2021
Published New Community Answers

CTA

August 25th, 2021