question
Why do you want to work for this airline?
Anonymous Answer
I flew this airline for many years before flying your aircraft as a flight attendant and have come to appreciate how much your values and mine are aligned. It is an airline that I am proud to say I represent.
Nice! Your respect is very clear!
question
Tell me about your customer service experience.
Anonymous Answer
I have over six years of experience in customer service. During my various jobs, I would be directly interacting with the customers.
Good start! This is a great opportunity to draw on your six years of experience and sell your experience. How have you interacted? What problems have you solved?
question
What is your definition of hard work?
Anonymous Answer
• It’s consistency, doing whatever it takes for you and your team to achieve their goals.
Good! You may want to expand by thinking about what the interviewer is seeking by asking the question. Is he/she trying to get a sense of your capacity? How can you demonstrate it?
question
Tell me about a time when you improved communication between yourself and a co-worker or client.
Anonymous Answer
In my last job, there was a vendor who was not answering my e-mails in a timely fashion, so I decided to schedule weekly meetings to update each other and discuss any issues in the invoices.
Good solution! This answer also demonstrates initiative. Did it work? What was the result?
question
Why did you apply for this position?
Anonymous Answer
I applied for this job because I'm looking for a challenging opportunity that helps me to take more responsibilities and also learn something new and apply what I learn and I strongly believe that your organization achieves this culture and that is what encourages me to apply.
Good. What about the opportunity that drew you? Was it clear from your research that the position or company was a good fit for your career goals and skills? Discuss the connection in a bit more detail.
question
Anonymous Answer
I am a very frequent user of Facebook marketplace applications. Usually, whenever I had to sell any furniture I post ads in these applications. Similarly, I buy a lot of stuff using this application too. However, many times when I am looking for a particular item, I am not able to see the best ad services nearby me. Usually, good options appear after a week or so after I am looking for a particular item. In my opinion, FB can bring some more real-time ad services to its users.
Great example. You're demonstrating familiarity with the company's product while being responsive to the question.
question
Anonymous Answer
While working I like to feel confident that I have arrived prepared for the job. This means I can complete the work to a high standard, efficiently and feel accountable for the decisions made.
Good! You're describing your personal standards and how you get there which is very persuasive and is valued by any employer.
question
Who has inspired you in your life and why?
Anonymous Answer
• My mum, no passion no point, is her life motto, and I follow suit.
• Michael Jordan/Kobe Bryant, whatever you put your mind to, you can achieve it.
Nice! And important components of success on the job!
question
What are your compensation expectations?
Anonymous Answer
A fair wage, retirement and medical benefits, vacation and sick pay, and flight benefits.
Discussing salary can be tricky! If you'd like to get some ideas about how to handle this question, you can find guidance here: https://www.mockquestions.com/articles/How to Discuss Salary in a Job Interview/
question
Tell me about a time when you went above and beyond for customer service.
Anonymous Answer
When I was working as a Teller at a bank we had a customer come through the drive-through to get cash out of his account. The customer, unfortunately, did not have his wallet on him meaning he didn't have his debit card or driver's license. Since I was not able to verify his identity I could not access his account to take cash out. The customer was frustrated but understanding. I was able to tell him about mobile banking as he did have his smartphone with him. He was happy to learn about the feature. Since it was a slow time at work and there were enough tellers I was able to step away with the customer to the atm and physically walk him through how to use the cardless atm feature on his phone. in the end, he was very happy to learn how to use the new service and he'll be able to use it in the feature.
This is a wonderful example, and truly above and beyond. It also reflects your adherence to important policies, which will be meaningful to the interviewer. Good work.
