Amazon Leadership Principles Mock Interview

Master 30 Amazon Leadership Principles questions covering Customer Obsession, Ownership, and Dive Deep scenarios.

Question 1 of 30

Discuss a time you went above and beyond for a customer.

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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"One of my staff members passed a customer call to me. This customer was upset that a part they ordered for overnight shipping hadn't left the warehouse yet. I immediately refunded the cost of their shipping, got on the phone with our warehouse, made sure they sent the part out overnight, and personally saw that it got on the delivery truck in time for it to arrive the next day. I then also sent them a coupon for a future shopping experience. Sometimes all it takes for your customer to feel satisfied is to empathize and handle their situation personally."

Kevin Downey

Many Amazon Leadership Principles are intertwined. Part of their company culture centers around operating as if it is 'Day One' of the business, where the entire focus is on the customer. When answering this question, fully embrace this mentality to exhibit that you already embrace their culture. Convey how you give your all and that your standard is going above and beyond for your customers.

As Jeff Bezos puts it, "There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality."

Kevin Downey

Focus on the Amazon leadership principle, 'Customer Obsession,' which states, "Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers." Reframe this interview question as, "Name a time you were obsessed with over-delivering for a customer."

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30Amazon Interview Questions & Answers

Customer Service

1.Discuss a time you went above and beyond for a customer.

Customer Service

2.Tell me about a time you dealt with an angry customer.

3.Tell me about the last time you failed and didn't live up to your promises.

4.Tell me about the last time you took on too many responsibilities.

Leadership

5.What big picture contributions have you made at your current place of work that greatly benefited your teams?

Leadership

6.When was the last time you identified an opportunity at work?

Accomplishment

7.When was the last time you were right and over-delivered as a result?

Accomplishment

8.When was the last time you proved yourself when others resisted your lead?

Creative Thinking

9.Tell me about the last time you approached a complicated situation from outside the box.

Competency

10.Tell me about the last person you interviewed and hired.

Leadership

11.Who are you mentoring now, and how is their development coming along?

Communication

12.Tell me about the last time you were challenged by something you delegated to others.

Leadership

13.How do you ensure your teams produce quality work?

Compatibility

14.What does 'The Big Picture' look like to you?

Accomplishment

15.Tell me about the last time you went the extra mile.

Problem Solving

16.Would you rather step back and take time to form a plan or go what with you know, work with what have, and go with your gut?

Problem Solving

17.Tell me about the last time things didn't go according to plan.

Diligence

18.What is your approach to using the manager's expense account?

Teamwork

19.When entering a new work environment, what kind of impression do you try to make?

20.Tell me about the last time a subordinate offered you some negative feedback. What was it, and how did you respond?

Critical Thinking

21.Tell me about your attention to detail. When was the last time you missed something, and how did you come to realize it?

Management

22.How do you monitor the performance of your teams, individually and as a whole?

Communication

23.Tell me about the last time you disagreed with your senior staff. What actionable steps did you take?

Diligence

24.Tell me about the last time you made a commitment that challenged you.

Performance Based

25.When was the last time you improved your KPIs?

Accomplishment

26.Tell me about the most successful project you worked on and why it was significant.

Leadership

27.What would the teammates you supervised say about you as a leader?

Teamwork

28.What kind of relationship do you have with your coworkers?

29.When was the last time you had to admit you were wrong?

Communication

Amazon Leadership Principles Mock Interview

Discuss a time you went above and beyond for a customer.

30Amazon Interview Questions & Answers

1.Discuss a time you went above and beyond for a customer.

2.Tell me about a time you dealt with an angry customer.

3.Tell me about the last time you failed and didn't live up to your promises.

4.Tell me about the last time you took on too many responsibilities.

5.What big picture contributions have you made at your current place of work that greatly benefited your teams?

6.When was the last time you identified an opportunity at work?

7.When was the last time you were right and over-delivered as a result?

8.When was the last time you proved yourself when others resisted your lead?

9.Tell me about the last time you approached a complicated situation from outside the box.

10.Tell me about the last person you interviewed and hired.

11.Who are you mentoring now, and how is their development coming along?

12.Tell me about the last time you were challenged by something you delegated to others.

13.How do you ensure your teams produce quality work?

14.What does 'The Big Picture' look like to you?

15.Tell me about the last time you went the extra mile.

16.Would you rather step back and take time to form a plan or go what with you know, work with what have, and go with your gut?

17.Tell me about the last time things didn't go according to plan.

18.What is your approach to using the manager's expense account?

19.When entering a new work environment, what kind of impression do you try to make?

20.Tell me about the last time a subordinate offered you some negative feedback. What was it, and how did you respond?

21.Tell me about your attention to detail. When was the last time you missed something, and how did you come to realize it?

22.How do you monitor the performance of your teams, individually and as a whole?

23.Tell me about the last time you disagreed with your senior staff. What actionable steps did you take?

24.Tell me about the last time you made a commitment that challenged you.

25.When was the last time you improved your KPIs?

26.Tell me about the most successful project you worked on and why it was significant.

27.What would the teammates you supervised say about you as a leader?

28.What kind of relationship do you have with your coworkers?

29.When was the last time you had to admit you were wrong?

30.When was the last time your communications skills were put to the test?