The interviewer is checking in to see how much research you have done on their company before your interview. Wayfair proudly displays some of their top brands on their corporate website and, if you have visited their retail site, you will see that you can search and filter by brand.
Keep your answer short and sweet by naming a few brands you know, and perhaps discussing any brands you have purchased from Wayfair. If you have never made a purchase from Wayfair in the past, try to go through the online customer experience before your meeting.
Wayfair Interview Questions
Name for me three of Wayfair's retail brands.
The interviewer is checking in to see how much research you have done on their company before your interview. Wayfair proudly displays some of their top brands on their corporate website and, if you have visited their retail site, you will see that you can search and filter by brand.
"I shop on the Wayfair website at least weekly! I have a love for modern furniture, and the brands that I continue to visit on your site include Mercury Row, Zipcode Design, and Ebern Designs. There are many more brands that I love; however, these are the ones I tend to go back to time and time again."
"When visiting the Wayfair corporate website, I noticed that you advertise a few of your own retail brands which include All Modern, Birch Lane, and Perigold. I am amazed at how successful Wayfair has been, and how the company has so quickly grown. I look forward to joining an organization with such incredible brand awareness and an eye for beautiful design."
"Ink & Ivy, Birch Lane, All Modern, my dining set is from One Allium Way. Back in 2017, I moved from a condo in South Boston to a house out in the suburbs and was looking to furnish my home. I discovered Wayfair and ended up buying everything from there. I look forward to joining an organization with such an incredible brand awareness and an eye for beautiful design."Rachelle's Answer
You obviously know the Wayfair site, and brands, very well. Perfect answer!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
How would a job at Wayfair fit into your career path?
The interviewer would like to know that you see this position, and working for Wayfair overall, as a good fit. Is this role a lateral move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals. A well-thought-out answer will show the interviewer you have considered the pros and cons of this position, in regards to the impact it will have on your career.
"This position aligns nicely with my career goal of becoming a team leader within e-commerce and a tech-driven environment. The role is in my comfort zone, but a new enough approach that will intrigue me, and your company size is adequate to support growth."
"I have been looking at new opportunities coming through Wayfair for some time now, waiting for the right opportunity to open up. I am seeking a role just like this one that is a jump up in responsibilities, but still within the retail space. My most immediate need is mentorship into a leadership role within a call center environment. From the research I have conducted on Wayfair, I understand that you have many opportunities for professional development and career growth."
Do you have a passion for the home-space or e-commerce?
The interviewer wants to know why you are choosing to apply to Wayfair, rather than another e-commerce or retail giant in a different industry. This response is where you need to show the interviewer that you have a genuine interest in their product and mission as a whole.
Perhaps you follow a lot of home decor accounts on Instagram, or you have boards of DIY projects saved on Pinterest. You can keep your response concise, expressing your interest in an area related to the product you would promote if you worked at Wayfair.
"I love to decorate my home, especially seasonally. Wayfair has been my favorite place to shop for patio accessories, lights, and outdoor tableware. I love to entertain, and I could buy the whole website some days."
"I have worked in the e-commerce space for many years. I have seen the possibilities grow, to the point where people can now easily purchase a huge couch online. It's exciting to see the changes in retail and e-commerce and how options like Wayfair have changed an entire industry, and the way people think about shopping for home goods."
"In the about us section of the job posting, it says, “we’re reinventing the way people shop for their homes.” I want to contribute to products that elicit behavior change and bring joy to people’s lives. I strongly support the mission and vision of Wayfair. I appreciate that Wayfair gives time and resources to the homeless and foster children in the community through the Charitable Giving Program. As someone who has volunteered with homeless animals, I strongly believe in giving volunteer time to projects or issues I am passionate about because I like to experience and see the impact."Rachelle's Answer
It seems that your values align very well with Wayfair, and the giving initiatives they offer. Your passion for brightening up the lives of others is very apparent here - nice work!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I have a passion for the technology scale and people scale required to run a business with over 10m products and over 10k suppliers. I have a passion for creating next-generation warehousing technology and order fulfillment strategies. It’s exciting to see the changes in retail and e-commerce and how options like Wayfair have changed an entire industry, and the way people think about shopping for home goods."Rachelle's Answer
Perfection! Your interest in technology and fulfillment strategies really shines.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What steps do you take to solve a problem?
Wayfair leaders are enormous fans of proactive problem-solving! The interviewer would like to know that you understand the importance of taking calculated steps when problem-solving in the workplace.
Most candidates want to sound like go-getters, and their first instinct would be to say that they jump right in. Jumping right in can cause costly mistakes and oversights. Assure the interviewer that you will workshop the issue before diving in!
Here are some steps to take:
1. Identify The Problem. Proper problem solving involves ensuring that you are very clear on the nature of the problem. Be sure that you fully understand the core of the problem before trying to repair it.
2. Identify The Stakeholders. Ask yourself, what the best case resolution will be for all stakeholders, not just for yourself. Ask yourself what is best for the company, your coworkers, and your clients.
3. List Your Options. The third step is to figure out what your options are when it comes to your course of action. Write them down if you need to.
4. Evaluate Your Options. Take a look at your list of potential actions and see if you can solve the problem using just one, or a blend of them.
5. Execute! Finally, execute your well-researched action plan. Be sure to set up a follow-up time to ensure that your solution worked.
"When I need to solve a problem, I first stop to ensure that I understand the issue at hand. Once I do, I will think of potential fixes and the pros and cons of each. Whichever solution or a blend of solutions is best for the customer; I will choose that option."
"Problem-solving in an e-commerce environment is challenging in the sense that the issue is often something that needs to be fixed immediately, like a faulty product or an upset customer. When faced with a problem, I ask questions first, to ensure that I fully understand the core of the issue. Once I fully understand the core of the problem, I can more easily troubleshoot from there."
"First, understand the problem, and see if you can work your way back to identifying a root cause. The second step would be to brainstorm and come up with a list of possible solutions. Then converge on the single-most effective, affordable solution with the least side effects. After implementation, keep an eye on results and iterate if you have to."Rachelle's Answer
Your answer is clear, and easy to follow. You have expressed yourself very well here.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"First, I will understand why it is a problem and who is getting affected. Then I would deep dive into the context, for example, when and where did the problem arise. I would make a list of ideas with the help of stakeholders and prioritize them according to the resources and impact. Once the plans are prioritized, I will figure a way to quickly produce them for validation."Rachelle's Answer
It seems you have an excellent process in place for problem-solving, and that you take a careful approach by first identifying the issue and who the issue impacts. Well done!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Wayfair, we always think of the customer first. What are the top 3 ways that we can ensure consumer satisfaction?
When it comes to online shopping, and fast delivery, Wayfair promises it all. The satisfaction of their customers is everything! These days, with reviews online, and the power of social media; how will you ensure that customer satisfaction is a priority when working at Wayfair? Express your interest in the customer experience and your commitment to delivering exceptional service.
"Customer satisfaction comes from offering amazing value. The product must be surprisingly high quality, be delivered quickly, and be what the customer expected upon arrival. The other way I ensure consumer satisfaction is through easy access to answers that are truly helpful. With Wayfair, I will ensure that every customer receives solid service when they call in. This level of service means providing answers to their questions that reach far beyond the typical chatbot that many of your competitors offer."
"There are many ways to ensure consumer satisfaction; however, I feel that the 3 top ways to ensure customer satisfaction are through top-notch service, excellent follow-up, and consistently providing a product that solves a specific and important everyday need. Wayfair checks all of these boxes; whether it be with your great customer service training or the multiple resources online for customers looking for tutorials on how to shop, decorate, or assemble."
Wayfair offers rapid growth and professional development. Which long-term path would you take with us if you could choose?
It's a good idea to visit the Wayfair careers site to gain a sense of the options you have when it comes to professional growth and career path. If there is a specific role you want to earn in the long-term, check out the Wayfair employees on LinkedIn. Perhaps you can find someone who has your dream job. Check out their profile, and take note of the education, training, and other steps they decided on to get where they are today. Most important of all, show excitement and eagerness to grow with Wayfair. They offer a multitude of opportunities for their employees to develop.
"I saw a Wayfair job posting for an Analytics Product Manager and thought that job was precisely what I would want to do for Wayfair down the road. I do not have experience managing technical analysts; however, if given the opportunity to start with some training in leadership, I would gladly jump at the chance."
"If I could choose any long-term career path with Wayfair, I would choose to earn my way into an executive position on your human resources team. The amount of people you hire, train, and develop is inspiring. I know I would need to expand my education into a masters' degree or MBA, but I am ready to take steps to get there over time."
"Through following Wayfair on Medium, I learned about the Content Strategy Development program that was created for content strategists at Wayfair, and they meet Wed at 3 pm. Professional development has always been important to me; I would not be where I am without continually learning and uncovering new curiosities. In previous positions, I have gone through it as a solo experience and pushed teams to do IDEO courses. In a group environment, we are more accountable and catalyze each person’s growth. Can you tell me if there is another development program for the design teams?"Rachelle's Answer
The level of research you have performed on Wayfair is awesome! You are obviously invested in this process and eager to grow within their organization.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"If I could choose any long-term career path with Wayfair, I’d prefer to earn my way into an executive position on the data science/analytics team. The amount of people you hire, train, and develop is inspiring. I’m eager to learn and build my machine learning and AI skills and see what kind of competitive edge I might be able to provide against other leaders in the online retail space."Rachelle's Answer
You have a solid long term plan with Wayfair, which is exactly what the interviewer wants to see.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Due to the Wayfair customer promise, we face aggressive deadlines daily. How will you cope with this pressure?
With over 10 million products and pulls in revenue over $4 billion per year. The interviewer would like to know if you can appropriately handle the stress related to this kind of volume. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief but, if you can, provide an example of a time when you implemented a stress-management technique in your current role.
"I am quite resilient to stress and believe this is because of my eight-plus years' experience being in a management role in a fast-paced environment. I enjoy a busy work day and am not afraid of a little bit of hard work! When I have a team that I can rely on, it's a significant release of pressure as well."
"I have experienced high-stress levels many times in an e-commerce and retail environment. These times of stress might be when I have an overly aggressive and angry client to deal with, or during peak times like Black Friday or holiday sales. To keep myself grounded, I ensure that I come to work well-rested. Also, I bring a book to read during my lunch breaks. It's an escape for me, to read a book, versus spending spare time on social media."
"Usually, I feel the most pressure when there is seemingly a significant problem at hand. During those times, I typically take a step back and create a plan or framework on how I’m going to get through the situation, breaking it up into smaller, more achievable tasks. It calms me to know that the big thing will be solved once I get through these steps."Rachelle's Answer
Your approach to pressure and deadlines seems organized and under control. Good work!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Have you ever purchased from Wayfair? If so, walk me through your experience. If not, how could we gain you as a customer?
The interviewer wants to know that you have the full picture when it comes to the Wayfair experience. If you have never purchased from Wayfair, ask around or research online, and look for common denominators in people's review of the company. Do most people comment on the over and above customer service? How about the vast range of selection? Be ready to discuss how Wayfair can gain your business if you have not shopped there before. If you have bought at Wayfair in the past, describe for the interviewer your most positive experience. Discuss what stood out the most to you.
"I made my first purchase from Wayfair just three months ago, when I ordered a new side table. It's a mirrored table and; unfortunately, delivered with a crack in the glass. I called Wayfair customer service and had a replacement at my door just two days later. The service went far beyond my expectations!"
"The place that I rent is fully furnished so, at this time, I don't have a significant need for home goods. However; my mom is an avid Wayfair shopper! She and I spend time on Sunday afternoons looking through the site and adding to her Christmas wish list. I look forward to using Wayfair when I have a home of my own and need to furnish it!"
"Yes, I've purchased over 10k worth of home goods from Wayfair and the only incident I had was one in which I thought the dining room set that I had ordered possibly wouldn't get here in time for Christmas Break with my whole extended family. I had a great experience with customer service as they kept me up to speed on the delivery status, and it came on time for the holidays."Rachelle's Answer
Excellent! It's wonderful that you have so much experience with the Wayfair customer journey already - really giving you an edge in the interview.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"Last month, I dove into the Wayfair Professional funnel on the website. However, I accidentally said I was a business designer rather than a consumer and couldn’t change my answer. Fortunately, because Wayfair requested my phone number and email address, they called me that evening and helped me resolve the issue. They also explained the Wayfair Professional program so I could get a better idea about it."Rachelle's Answer
It sounds like your customer service experience was a positive one. The interviewer should be happy to hear that you did a deep dive into their successful Wayfair Professional program.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Wayfair empowers employees to take smart risks. Tell me about a time when you made a calculated risk at work.
There is a big difference between risky decisions and calculated risk. Being able to take smart risks, and inspire calculated risk in others is a valuable skill. Smart risks could include giving a customer an extra discount, using a non-traditional method for attracting new employees, or pitching an off-beat marketing strategy. Discuss a time when you have made a calculated risk at work. Be sure to use an example where the outcome was positive.
"In my current role I found that we had a significant drop in online applicants. I decided that, rather than waiting for the candidates to come to me, I would go to them. I started a spearheading initiative on Instagram, and it was a huge success! So far, we have added six new staff members to our team, and now we are looking at building an influencer marketing strategy."
"I took a calculated risk at work just last week when I asked to pitch a marketing strategy that came to my mind. Being in customer service, this was an unusual ask, but something I felt passionate about and wanted to pitch. My boss loved the initiative and, although I don't believe my idea will be a go, I am happy to have had the opportunity to show my employer that I care enough about the company to put in that extra effort."
What do you know about the executive team at Wayfair?
Wayfair is highly transparent when it comes to their executive team, and who is behind their dynamic and profitable company. You can easily find the question to this answer on their website. Discuss what you know by pointing out a couple of interesting facts about their executive team, being sure to tie in why this makes you excited to work for them.
"I know that Niraj Shah and Steve Conine founded Wayfair in 2002. The business has grown to over 10,000 employees, and the executive team now consists of 20 team members. It appears that all of your executive team members come from competitive backgrounds which I am sure is what gives Wayfair the edge it has, in the home goods marketplace."
"I combed through the 'Meet The Team' page on the Wayfair website the other day and was thrilled to see how diverse your executive team was. I read that Wayfair was founded by Niraj Shah and Steve Conine back in 2002, and the team has grown exponentially since then."
We seek to hire those with deep customer instincts. How do you 'think like a customer'?
To think like a customer shows that you can put yourself in their shoes, being helpful and empathetic to their needs. Discuss with the interviewer how you can 'think like a customer' and mention how this practice boosts your effectiveness at work.
"If I were to tap into the mind of a Wayfair customer, I would think about the biggest issue they need to overcome in their home. I would think about the most convenient way to solve that problem and any potential objections or issues that could come up along the way. Also, I have a good idea of what a Wayfair customer would need because I am one! I deeply understand the importance of getting into the minds of the customer."
"I have been well trained in customer service and sales. To think like a customer, I believe you first need to ask yourself what the customers top 3 problems are. Then, think about the products that could help them overcome that problem. Customers want to be heard and offered a viable solution from someone who is knowledgable and able to step into their shoes at the same time."
"Teams building software today interact with users a lot. We should be running interviews with customers to identify wants and needs and collecting a rich set of qualitative and quantitative user feedback on the product. We should also conduct usability sessions to make sure what we’re about to build is useful and usable. Going one step further, I’d want to run empathy sessions, where we bring together a cross-functional team of product, engineers, customer support and take a specific part of the app and try to use it as a customer would. We’d give the group a few tasks to complete and a customer persona and scenario to embody throughout the session and take and incorporate feedback back into the product."Rachelle's Answer
10/10! Your response is very thorough, well laid out and full of awesome suggestions. Well done :)Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What ideas have you created in the last year that benefited your current or former employer?
Innovation, change, involvement, and team collaboration are all characteristics important to Wayfair as they make their hiring decisions. The interviewer would like to know if your creative side has benefitted your employer in any way. Talk to the interviewer about a recent time when you have helped your employer through your creative thinking. This type of involvement also shows that you are highly engaged when it comes to your work.
"I'm a creator by nature and constantly thinking up new ways to benefit the organization and improve processes. Most recently, I saw a gap in the new hire training and created a practice to teach new team members the information they need to be equipped and successful on the job. We continue to build upon it with training materials and incorporation of top talent into the program as mentors."
"I genuinely appreciate working for a company that values my opinion when it comes to process streamlining and operations. This year, I made a couple of recommendations for planning and organizational apps that we have recently incorporated. Most notable were the use of Google Docs and Trello."
"When I conduct user research, I keep a slide deck for the tasks performed and key findings. This has two benefits. First, to see how each task informs another job. Second, it can be shared with any newcomers on the team and you. Rather than providing a lengthy report, this can be easily shared and digested through a project lifecycle."Rachelle's Answer
This is a brilliant idea, and likely streamlines a lot of information. Excellent job :)Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I’m an idea man by nature and am constantly thinking up new ways to benefit the organization and improve processes and key metrics. Most recently, I brought in a dedicated UI/UX designer to conduct 5-day product design sprints to help with the creation of product specs, reducing average completion time from 4.5 weeks down to 1, cutting overall software development delivery by a healthy margin."Rachelle's Answer
This example showcases your analytical thinking very well. You are telling the interviewer that you are creative, innovated, and keep company resources top of mind.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Outside of work, what type of creative activities do you like to pursue?
Wayfair seeks creative people for their teams, no matter the department or role to which you are applying. The interviewer would like to know how you express your creativity, outside of the workplace. A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.
"I have a lot of energy, so I like to bring out my creative side on the weekends by attending local art events, going to the theater, or trying a new paint and sip class. I look forward to bringing this creative energy to Wayfair."
"As an avid reader, I also explore writing. Cooking is also art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends. In fact, a lot of my kitchen goods are from Wayfair! I am addicted to your kitchen section."
"I love spending time with kids and brainstorming with them. We’re of like minds, we love to optimize everything and ideate on everything so most weekends we try out something fun like hiking, exploring our local library, or just drawing random stuff on the whiteboard. The other day we put out a lemonade stand for people driving by while also trying to sell the crochet that the moms took over 40 hours to make for $2."Rachelle's Answer
It sounds like you have a well-rounded life, which the interviewer will be very happy to hear. It's important for candidates to live a full life in and outside of work!Was this answer helpful? Yes (1) or No (0)Thank you, your vote helps us display the best answers.
How do you react when you are dissatisfied with the quality of your work, or the outcome of your work?
The interviewer would like to know how you respond to failure in the workplace. There will always be a time when you are not happy with your work environment, but your reaction is what will determine whether or not you recover from the disappointment. Show that you have the maturity to be able to respond to dissatisfaction productively.
"The last time I was dissatisfied with my work I asked my boss if there was time for me to re-do the components with which I was not happy. The deadline was tight, but I did not believe that should affect the quality of what I delivered. She agreed, and gave me the time to revisit the aspects that I felt were not up to my usual standard."
"I like to make a great first impression so I will rarely be disappointed in the work that I deliver. If I do not deliver to my standard or encounter an unforeseen issue that railroads me, I am quick to assess what I could have done differently and recovered from there."
"I’m honest about it. I figure out where I went wrong, let the people I’ve impacted know, and work hard to either scrap and redo what I’ve done or iterate on what’s already out there. I have a management philosophy rooted in trust which allows me to bring my whole self to work and in turn do the best work of my life while building strong relationships."Rachelle's Answer
Well said! It's great that you added in your management philosophy and the fact that you own up to your work when things go awry.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What is your first reaction when you do something wrong at work?
Wayfair encourages learning lessons, being a go-getter, and facing problems with a solution-focused mindset. How you react to an error made will tell the interviewer a great deal about you and your honesty level. Perhaps the mistake is one that could land you in a lot of trouble. Would you try to hide the incident, or would you tell a supervisor right away, and have the situation rectified?
"My first reaction when I do something wrong at work is to own it. How can anything be repaired if nobody even has a chance to fix it on time? That would be my line of thinking if a mistake were to occur."
"I was raised to be upfront about my mistakes, and for that reason, I would tell my manager or supervisor and ask for help to fix the problem."
"Accountability and follow-through are both important to me. When one is accountable, we can resolve it more quickly. I would address it with my supervisor, own it, and offer my solutions and action items to fix it. After the issue has been resolved, I would follow-up with my supervisor with lessons learned to determine how to prevent it from happening in the future and what I could do next time."Rachelle's Answer
These are perfect steps to take, should something at work go awry. You show a lot of initiative here, and a willingness to grow and learn.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"My first reaction would be to own it, let the relevant people know and give them a time estimate on when feature X is going to be fixed. After the fire dies down, I’ll circle back and do a mini-retrospective of sorts and figure out what series of events led to that mistake being made and see if there is anything I can do to prevent that from happening again in the future."Rachelle's Answer
Excellent response! The fact that you would apply this as a learning experience is exactly what the interviewer wants to hear.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Tell me about the most challenging aspect of your previous job. How did you overcome it?
How did you prepare for this interview?
Have you ever worked with a CRM, or client management software?
Have you ever broken company rules to make a customer happy?
This position may require you to attend tradeshows. Are you restricted in any way, when it comes to travel?
Have you ever negotiated favorable terms with suppliers or vendors?
How have you demonstrated a willingness to work hard, in your current role?
Wayfair commits to providing industry-leading technology. Do you consider yourself tech-savvy? Why or why not?
Wayfair is one of the world's largest online destinations for the home. Why are you the best candidate for us?
Wayfair is an enterprise obsessed with data. How do you use data to make smart decisions, in your current role?
At Wayfair, we encourage you to help us set new standards. What would you change about our company, right now, if you could?
At Wayfair, we work openly and cross-functionally. Tell me about a time when team collaboration changed the course of your day.
What is the Wayfair company tagline?
Which of the Wayfair employee perks interest you the most?
If you did not understand a process, what would you do?