MockQuestions

Wayfair Mock Interview

To help you prepare for a Wayfair job interview, here are 30 interview questions and answer examples.

Wayfair was written by and updated on August 16th, 2021. Learn more here.

Question 1 of 30

What ideas have you created in the last year that benefited your current or former employer?

How to Answer

Innovation, change, involvement, and team collaboration are all characteristics important to Wayfair as they make their hiring decisions. The interviewer would like to know if your creative side has benefitted your employer in any way. Talk to the interviewer about a recent time when you have helped your employer through your creative thinking. This type of involvement also shows that you are highly engaged when it comes to your work.

Written by Rachelle Enns on August 16th, 2021

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List of 30 Wayfair Interview Questions & Answers

  • Accomplishment

    1.

    What ideas have you created in the last year that benefited your current or former employer?

      How to Answer

      Innovation, change, involvement, and team collaboration are all characteristics important to Wayfair as they make their hiring decisions. The interviewer would like to know if your creative side has benefitted your employer in any way. Talk to the interviewer about a recent time when you have helped your employer through your creative thinking. This type of involvement also shows that you are highly engaged when it comes to your work.

      Written by Rachelle Enns on August 16th, 2021

      1st Answer Example

      "I'm a creator by nature and constantly thinking up new ways to benefit the organization and improve processes. Most recently, I saw a gap in the new hire training and created a practice to teach new team members the information they need to be equipped and successful on the job. We continue to build upon it with training materials and incorporation of top talent into the program as mentors."

      Written by Rachelle Enns on August 16th, 2021

      2nd Answer Example

      "I genuinely appreciate working for a company that values my opinion when it comes to process streamlining and operations. This year, I made a couple of recommendations for planning and organizational apps that we have recently incorporated. Most notable was the use of Google Docs and Trello."

      Written by Rachelle Enns on August 16th, 2021

      Community Answer

      "I'm an ideas person by nature and constantly think up new ways to benefit the organization and improve processes and key metrics. Most recently, I brought in a dedicated UI/UX designer to conduct 5-day product design sprints to help create product specs, reducing average completion time from 4.5 weeks down to 1, cutting overall software development delivery by a healthy margin."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This example showcases your analytical thinking very well. You are telling the interviewer that you are creative, innovative, and keep company resources top of mind.

  • Behavioral

    2.

    How have you demonstrated a willingness to work hard, in your current role?

      How to Answer

      Rather than stating that you are a hard worker like anyone could do, the interviewer is looking for you to give an example of a time when you have shown your ability to work hard and pull through for your employer. Describe when you worked hard in your current role to go over and above the minimal expectations. Remember, Wayfair is looking for employees who will immerse themselves into the culture and mission of their organization.

      Written by Rachelle Enns on August 16th, 2021

      1st Answer Example

      "We changed our product catalog recently, so I had to re-memorize a lot of products, codes, and pricing. That following week was a considerable home goods tradeshow, so I needed to have my product knowledge up to snuff. I made flashcards and tested myself every chance that I got. I was proud of my ability to retain all of that data in such a short amount of time."

      Written by Rachelle Enns on August 16th, 2021

      2nd Answer Example

      "I have to be extra thorough when taking on new vendor accounts, ensuring that my work is detailed and accurate. Often this will mean spending additional time on calls with their legal team to highlight contract changes or areas that need addressing. I am okay with being extra thorough when needed, as it makes my job easier in the end."

      Written by Rachelle Enns on August 16th, 2021

      Community Answer

      "I have to be extra thorough when taking on new vendors as my company is in the process of getting certified to process card payments"”ensuring that vendors have proven experience to deliver during the vetting process is critical. This means spending additional time on calls with their old clients to understand their express with said vendors. Speaking to subject matter experts for some knowledge learning sessions to close up on knowledge gaps. These additional steps ensure I am making the best decision for the company."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      This is an excellent answer and example of how you work hard for your current company. Just remember to spell out how your example ties into the question. For example, start by saying something like: "I have always been a hard worker with an impeccable work ethic. Within my current company, I exhibit this by..." and then launch into the example you have provided. Nice job!

  • Behavioral

    3.

    How do you react when you are dissatisfied with the quality of your work, or the outcome of your work?

      How to Answer

      The interviewer would like to know how you respond to failure in the workplace. There will always be a time when you are not happy with your work environment, but your reaction will determine whether or not you recover from the disappointment. Show that you have the maturity to be able to respond to dissatisfaction productively.

      Written by Rachelle Enns on August 16th, 2021

      1st Answer Example

      "The last time I was dissatisfied with my work, I asked my boss if there was time for me to re-do the components with which I was not happy. The deadline was tight, but I did not believe that should affect the quality of what I delivered. She agreed and gave me the time to revisit the aspects that I felt were not up to my usual standard."

      Written by Rachelle Enns on August 16th, 2021

      2nd Answer Example

      "I like to make a great first impression, so I will rarely be disappointed in the work that I deliver. If I do not deliver to my standard or encounter an unforeseen issue that railroads me, I am quick to assess what I could have done differently and recovered from there."

      Written by Rachelle Enns on August 16th, 2021

      Community Answer

      "I'm honest about it. I figure out where I went wrong, let the people I've impacted know, and work hard to either scrap and redo what I've done or iterate on what's already out there. I have a management philosophy rooted in trust, which allows me to bring my whole self to work and, in turn, do the best work of my life while building strong relationships."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Well said! It's great that you added in your management philosophy and that you own up to your work when things go awry.

  • Behavioral

    4.

    What is your first reaction when you do something wrong at work?

      How to Answer

      Wayfair encourages learning lessons, being a go-getter, and facing problems with a solution-focused mindset. How you react to an error made will tell the interviewer a great deal about you and your honesty level. Perhaps the mistake could land you in a lot of trouble. Think - would you try to hide the incident, or would you tell a supervisor right away and have the situation rectified.

      Written by Rachelle Enns on August 16th, 2021

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  • Behavioral

    5.

    Tell me about the most challenging aspect of your previous job. How did you overcome it?

      How to Answer

      Sometimes the most significant workplace challenge is a difficult task that puts you outside of your comfort zone. It could require skills you haven't mastered yet or qualities where you are not the strongest. Explain to the interviewer why it was difficult, but spend more time highlighting the actions you took to overcome the challenge.

      Written by Rachelle Enns on August 16th, 2021

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  • Behavioral

    6.

    Wayfair empowers employees to take smart risks. Tell me about a time when you made a calculated risk at work.

      How to Answer

      There is a big difference between risky decisions and calculated risks. Being able to take smart risks and inspire calculated risks in others is a valuable skill. Smart risks could include giving a customer an extra discount, using a non-traditional method for attracting new employees, or pitching an off-beat marketing strategy. Discuss a time when you have made a calculated risk at work. Be sure to use an example where the outcome was positive.

      Written by Rachelle Enns on August 16th, 2021

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  • Behavioral

    7.

    At Wayfair, we work openly and cross-functionally. Tell me about a time when team collaboration changed the course of your day.

      How to Answer

      Cross-functional work environments mean that you work with team members from other departments, positions, and areas of expertise - all towards one common goal. Wayfair is very open about the fact that they are a highly collaborative workplace, so the interviewer wants to hear that you feel accomplished through teamwork.

      Talk about a time when you felt fulfilled through a team setting or project collaboration. If you are new to your career, an example may be a time when you worked on a team project in University or possibly an extracurricular experience such as coaching a little league team.

      If you have some work experience, talk about a time when you got together with your coworkers and saw something exciting come to fruition. Be sure to show enthusiasm in your response!

      Written by Rachelle Enns on August 16th, 2021

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  • Career Goals

    8.

    How would a job at Wayfair fit into your career path?

      How to Answer

      The interviewer would like to know that you see this position and working for Wayfair overall as a good fit. They also want to know if this role is a lateral move that you are complacent with taking until something better comes along. Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and fits your overall career goals. A well-thought-out answer will show the interviewer you have considered the pros and cons of this position regarding the impact it will have on your career.

      Written by Rachelle Enns on August 16th, 2021

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  • Career Goals

    9.

    Wayfair offers rapid growth and professional development. Which long-term path would you take with us if you could choose?

      How to Answer

      It's a good idea to visit the Wayfair careers site to understand the options you have when it comes to professional growth and career path. If there is a specific role you want to earn in the long-term, check out the Wayfair employees on LinkedIn. Perhaps you can find someone who has your dream job. Check out their profile and note the education, training, and other steps they decided on to get where they are today. Most important of all, show excitement and eagerness to grow with Wayfair. They offer a multitude of opportunities for their employees to develop.

      Written by Rachelle Enns on August 16th, 2021

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  • Competency

    10.

    Wayfair commits to providing industry-leading technology. Do you consider yourself tech-savvy? Why or why not?

      How to Answer

      When it comes to the job posting, Wayfair may or may not mention the tech they use. If you are unsure which programs you will be using in this role, it's okay to ask the interviewer to elaborate. However, the primary question here is if you consider yourself to be tech-savvy. To help the interviewer better understand your skill level, you could rank yourself as beginner, intermediate, advanced, or expert. Alternately, you can rate yourself from 1-10. Be sure to mention the programs in which you are most experienced.

      Written by Rachelle Enns on August 16th, 2021

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  • Competency

    11.

    Have you ever worked with a CRM, or client management software?

      How to Answer

      This question is a simple one to answer if you have a good memory! Before your interview, you should jot down the names of all software and programs that you have used in your current and previous roles. Be prepared to discuss the systems with which you have the most experience. Once you have this list, you can also add these details to your resume.

      Some of the most popular CRM's include:

      - Zoho
      - Oracle
      - HubSpot
      - Salesforce
      - NetSuite
      - Microsoft Dynamics

      Written by Rachelle Enns on August 16th, 2021

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  • Customer Service

    12.

    Have you ever purchased from Wayfair? If so, walk me through your experience. If not, how could we gain you as a customer?

      How to Answer

      The interviewer wants to know that you have the full picture when it comes to the Wayfair experience. If you have never purchased from Wayfair, ask around or research online, and look for common denominators in people's reviews of the company. Take note if most people comment on the over and above customer service or the vast range of product selection. Be ready to discuss how Wayfair can gain your business if you have not shopped there before. If you have bought at Wayfair in the past, describe for the interviewer your most positive experience. Discuss what stood out the most to you.

      Written by Rachelle Enns on August 16th, 2021

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  • Customer Service

    13.

    We seek to hire those with deep customer instincts. How do you 'think like a customer?'

      How to Answer

      To think like a customer shows that you can put yourself in their shoes, being helpful and empathetic to their needs. Discuss with the interviewer how you can 'think like a customer' and mention how this practice boosts your effectiveness at work.

      Written by Rachelle Enns on August 16th, 2021

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  • Customer Service

    14.

    Have you ever broken company rules to make a customer happy?

      How to Answer

      Breaking the rules, and bending them, CAN be different from each other. Often, organizations are okay with you bending the rules to keep a customer happy. You need to know your audience, though! From researching Wayfair, you know they like their policies and procedures, but they also value flexibility and thinking on your feet. Discuss how you feel about customer happiness and what you would do if you needed to break a rule to make a customer happy.

      Written by Rachelle Enns on August 16th, 2021

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  • Customer Service

    15.

    At Wayfair, we always think of the customer first. What are the top 3 ways that we can ensure consumer satisfaction?

      How to Answer

      When it comes to online shopping and fast delivery, Wayfair promises it all. The satisfaction of their customers is everything! These days, with reviews online and the power of social media, think of how you will ensure that customer satisfaction is a priority when working at Wayfair. Express your interest in the customer experience and your commitment to delivering exceptional service.

      Written by Rachelle Enns on August 16th, 2021

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  • Diligence

    16.

    Wayfair is an enterprise obsessed with data. How do you use data to make smart decisions, in your current role?

      How to Answer

      Companies so heavily based on tech and e-commerce rely on data for a multitude of reasons. Data can tell Wayfair the demographic of their top customers, their lowest spending customers, pique times for online shopping, and thousands of other factors when analyzed correctly. This data leads to company decisions on hiring, training, purchasing, marketing campaigns, and more. Discuss how you use data in your current job and how that data helps you make the best decisions.

      Written by Rachelle Enns on August 16th, 2021

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  • Diligence

    17.

    What steps do you take to solve a problem?

      How to Answer

      Wayfair leaders are enormous fans of proactive problem-solving! The interviewer would like to know that you understand the importance of taking calculated steps when problem-solving in the workplace.

      Most candidates want to sound like go-getters, and their first instinct would be to say that they jump right in. Jumping right in can cause costly mistakes and oversights. Assure the interviewer that you will workshop the issue before diving in!

      Here are some steps to take:

      1. Identify The Problem. Proper problem solving involves ensuring that you are very clear on the nature of the problem. Be sure that you fully understand the core of the problem before trying to repair it.

      2. Identify The Stakeholders. Ask yourself what the best case resolution will be for all stakeholders, not just for yourself. Ask yourself what is best for the company, your coworkers, and your clients.

      3. List Your Options. The third step is to figure out your options when it comes to your course of action. Write them down if you need to.

      4. Evaluate Your Options. Take a look at your list of potential actions and see if you can solve the problem using just one or a blend of them.

      5. Execute! Finally, execute your well-researched action plan. Be sure to set up a follow-up time to ensure that your solution worked.

      Written by Rachelle Enns on August 16th, 2021

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  • Direct

    18.

    This position may require you to attend tradeshows. Are you restricted in any way, when it comes to travel?

      How to Answer

      Depending on the role to which you are applying, you may need to travel to trade shows, visit vendors, make deals with suppliers, or do quality control checks at partner warehouses. Be open and honest with the interviewer when it comes to your schedule and availability. If you can travel without restrictions, your response can be straightforward. If not, you should get into a bit of detail on how you can accommodate. Be sure to focus on the positive (what you CAN offer) rather than the negative (what you CANNOT offer).

      Written by Rachelle Enns on August 16th, 2021

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  • Direct

    19.

    Name for me three of Wayfair's retail brands.

      How to Answer

      The interviewer is checking in to see how much research you have done on their company before your interview. Wayfair proudly displays some of their top brands on their corporate website and, if you have visited their retail site, you will see that you can search and filter by brand.

      Keep your answer short and sweet by naming a few brands you know and perhaps discussing any brands you have purchased from Wayfair. If you have never made a purchase from Wayfair in the past, try to go through the online customer experience before your meeting.

      Written by Rachelle Enns on August 16th, 2021

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  • Discovery

    20.

    Do you have a passion for the home-space or e-commerce?

      How to Answer

      The interviewer wants to know why you are choosing to apply to Wayfair rather than another e-commerce or retail giant in a different industry. This response is where you need to show the interviewer that you have a genuine interest in their product and mission as a whole.

      Perhaps you follow many home decor accounts on Instagram, or you have boards of DIY projects saved on Pinterest. You can keep your response concise, expressing your interest in an area related to the product you would promote if you worked at Wayfair.

      Written by Rachelle Enns on August 16th, 2021

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  • Discovery

    21.

    Outside of work, what type of creative activities do you like to pursue?

      How to Answer

      Wayfair seeks creative people for their teams, no matter the department or role you are applying to. The interviewer would like to know how you express your creativity outside of the workplace. A genuinely creative-minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

      Written by Rachelle Enns on August 16th, 2021

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  • Experience

    22.

    Have you ever negotiated favorable terms with suppliers or vendors?

      How to Answer

      Wayfair offers incredible pricing for their customers, but they have to start with negotiating great value from their suppliers and vendors. All 10,000 of them, to be exact! Talk to the interviewer about any experience you have in negotiations. Be sure to mention any training you may have when it comes to sales or deal-making.

      Written by Rachelle Enns on August 16th, 2021

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  • Job Satisfaction

    23.

    Which of the Wayfair employee perks interest you the most?

      How to Answer

      Wayfair wants to keep their employees happy and, they accomplish just that! In fact, 85% of employees polled by 'Great Place to Work' said that Wayfair is a great place to work! The perks include professional development, excellent health benefits, flexible days off, fun events, and free snacks! Take a minute to talk to the interviewer about which Wayfair employee perks interest you the most.

      Written by Rachelle Enns on August 16th, 2021

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  • Performance Based

    24.

    At Wayfair, we encourage you to help us set new standards. What would you change about our company, right now, if you could?

      How to Answer

      Alarm bells are ringing! This question is a scary one to be asked because you don't want to be an abrasive know-it-all, showing the interviewer how you would run the company if it were yours. Also, you don't want to appear as a passive candidate with zero opinion or creativity. Your best bet is to speak from your first-hand experience. For instance, maybe you have a suggestion for the customer or even the candidate's journey. Perhaps you see an opportunity for more social media engagement. Whichever advice you bring up, keep it light and end your statement with a compliment.

      Written by Rachelle Enns on August 16th, 2021

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  • Situational

    25.

    If you did not understand a process, what would you do?

      How to Answer

      Wayfair is a multi-national home goods company with over 10,000 suppliers and 10 million products to sell, ship, market, quality test, and more. Because of this volume, Wayfair will have a multitude of essential processes that you will need to follow.

      Discuss with the interviewer the steps that you take when you do not understand a process. The hiring authority is trying to figure out if you are the type to jump and guess or if you are more likely to ask for help or retrain yourself to ensure that you get it right.

      Written by Rachelle Enns on August 16th, 2021

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  • Stress

    26.

    Due to the Wayfair customer promise, we face aggressive deadlines daily. How will you cope with this pressure?

      How to Answer

      Wayfair offers over 10 million products and pulls in revenue over $4 billion per year. The interviewer would like to know if you can appropriately handle the stress related to this volume. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief but, if you can, provide an example of a time when you implemented a stress-management technique in your current role.

      Written by Rachelle Enns on August 16th, 2021

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  • Tough

    27.

    How did you prepare for this interview?

      How to Answer

      The interviewer is putting you on the spot just slightly! They want to hear the steps that you took to prepare for your interview today. The wrong answer is that you are winging it. Even if you did not have a lot of time to prep for the meeting or a last-minute booking, chances are you still took the time to search Wayfair online or read through the job description. Wayfair even offers interview success tips on their careers website, which you may find helpful during your interview prep time.

      Written by Rachelle Enns on August 16th, 2021

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  • Tough

    28.

    What is the Wayfair company tagline?

      How to Answer

      The pressure is on! The interviewer may know you are a good fit for the role, but they also want to know how invested you are. This query is an excellent way for the interviewer to gauge your level of knowledge and interest in Wayfair as a whole. Before your interview, be sure to comb through the Wayfair website to find all the information you need. Chances are, the answer is right in front of you since Wayfair does an excellent job with transparency and providing important company information.

      Written by Rachelle Enns on August 16th, 2021

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  • Tough

    29.

    Wayfair is one of the world's largest online destinations for the home. Why are you the best candidate for us?

      How to Answer

      Time for your elevator pitch! The competition will likely be tight for this role, so have a few stand-out reasons prepared for why Wayfair should hire you. Bragging about yourself in an interview can be tough to do, but this is your time to shine. Think about which characteristics and career accomplishments have made you a stand-out candidate. Perhaps you have received some academic awards or have been given individual accolades in your most recent position. There is nobody like you, and now you need to express that to the interviewer.

      Written by Rachelle Enns on August 16th, 2021

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  • Tough

    30.

    What do you know about the executive team at Wayfair?

      How to Answer

      Wayfair is highly transparent regarding its executive team and who is behind its dynamic and profitable company. You can easily find the question to this answer on their website. Discuss what you know by pointing out a couple of interesting facts about their executive team, being sure to explain why this makes you excited to work for them.

      Written by Rachelle Enns on August 16th, 2021

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