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IT Services Interview

33 Questions and Answers Written by Professional Interviewers

Question 1 of 33
At Company ABC we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
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How to Answer
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

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Question 2 of 33
At Company ABC we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
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How to Answer
Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

Question 3 of 33
We put a great deal of pride in our customer service at Company ABC. How will you contribute to our high customer service standards?
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How to Answer
Before your interview, it's a great idea to spend time researching Company ABC reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently about how you plan to uphold their strong customer service standards if hired.

Question 4 of 33
Company ABC seeks to hire those with above average communication skills. Describe your communication style to me.
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How to Answer
The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at Company ABC. When clients seek the help of Company ABC, they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment Company ABC on their communication efforts.

Question 5 of 33
Our industry is a competitive one. Why do you specifically want to work for Company ABC?
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How to Answer
The interviewer wants to know that you have a keen interest in working for Company ABC. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel Company ABC is doing right and how their values and opportunities align with your career goals and employment needs.

Questions 6 through 33
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