Amazon Operations Manager Interview Questions & Answers
Table of Contents
- 1. Accomplishment Questions
- 2. Ask The Interviewer Questions
- 3. Behavioral Questions
- 4. Career Goals Questions
- 5. Communication Questions
- 6. Compatibility Questions
- 7. Competency Questions
- 8. Diligence Questions
- 9. Direct Questions
- 10. Diversity And Inclusion Questions
- 11. Education Questions
- 12. Experience Questions
- 13. Leadership Questions
- 14. Management Questions
- 15. Problem Solving Questions
- 16. Salary Questions
- 17. Teamwork Questions
- 18. Tough Questions
1. Amazon looks for high-potential leaders who are ready to make an impact on our operations. Tell us about the most significant impact you've made in your current position.
How to Answer
Amazon is a company proud to be driven by innovation. They even say that innovation is part of their DNA! For this reason, there is a very high chance that your interviewer will ask questions to reveal whether you are an innovative thinker, ready to make an impact for Amazon.
It can be a challenge to brag about your accomplishments in a job interview. For that reason, many candidates choose to talk about a team accomplishment. However, for this question, it's best to highlight an independent professional accomplishment. Although you are a leader of people, it's important to be proud of your individual contributions, too.
Talk to the interviewer about the most significant accomplishment you have achieved in your current or most recent position. You can deliver this answer by providing a story-based example using the STAR answer method (Situation, Task, Action, Result). Be sure to outline your contribution clearly, then make a connection to how your past success will ensure a positive contribution to Amazon in the future.
1st Answer Example
"(Situation) At Company XYZ, we had some issues with newly hired warehouse associates quitting after just a few shifts. (Task) As the Warehouse Manager responsible for helping our Floor Manager lead a group of 200 employees, I have a unique opportunity to coach people in-the-moment to help them succeed. (Action) I approached our Senior Operations Manager and asked if I could jump in with additional formal training sessions when I saw some of our newer team members struggling with their tasks. She agreed, so I spent time analyzing the primary reasons employees were quitting. I created a list of the top 10 struggles new hires were facing and brought my findings to the Senior Operations Manager. Together, we met with the Human Resources department and requested that new hires receive further training and support in those 10 areas during their onboarding and first 30 days of employment. (Result) HR agreed to put these efforts into place. Since that time, our employee turnover rates have decreased by nearly 25%. This experience taught me to keep an eye on patterns and how important it is to use data when problem-solving and making recommendations for change. When Amazon hires me for this Operations Manager position, I will commit to caring for the success of our new and tenured employees, ensuring that everyone feels empowered to succeed in their tasks."
Ask The Interviewer
2. What questions do you have for me about the team of Area Managers and Associates you would be leading?
How to Answer
Enter your interview ready to ask questions that are compelling and unique. If you ask the same questions that other candidates ask, you will not stand out as a critical thinker and can quickly put yourself in the same box as your competition. Take your time to craft engaging questions that are custom to Amazon. Ask meaningful questions regarding how the existing team of Area Managers and Associates prefer to be led. You will also want to know what challenges their most recent Operations Manager faced. Ask yourself what issues Amazon wants you to solve as their new Operations Manager, and direct your questions from those starting points.
1st Answer Example
"Thank you for asking. While preparing for this interview and performing extensive research on the organization, I thought of a few questions that I look forward to discussing. First, could you share the biggest challenge the most recent Operations Manager faced while leading this team of Area Managers and Associates? Can you describe the existing team's preferred leadership style? Last, what professional development opportunities are made available for Amazon's hardworking Area Managers and Associates?"
3. Tell me about a manager you had in the past and how you have modeled your behavior after them.
How to Answer
Most of us have had managers that we appreciate more than others. Discuss with the interviewer one particular manager from your past that stood out to you as a true leader. Talk about what made them a memorable influence in your professional life. Talk about what you learned from this person and any leadership methods you have applied to your management career.
Keep your response positive. This question is not the time to pick anyone apart or complain about past leaders. The primary purpose of this question is for the interviewer to understand how your mentors have helped influence your leadership style and how this style will ensure your success as an Operations Manager with Amazon.
1st Answer Example
"My first job was a part-time warehouse position I took during university. My manager was a flexible person who trusted his team to do the right thing. He trained me thoroughly, asked engaging questions that made me think on a deeper level regarding my career path and my options for a long-term career in logistics. I appreciate the time this manager took to engage in my future because he showed me that leadership is more than managing people. Leadership is also about investing in people. I have taken his influence with me my entire career. Today, as an experienced leader, I show my team members trust and give them clear direction and the autonomy they deserve. I show interest in their goals and genuinely enjoy investing in their future."
4. We believe that the best managers have more than the ability to manage. They also have a genuine passion for leadership. Why do you want to be our next Operations Manager and lead a team of Area Managers and Associates?
How to Answer
Management focuses on bringing order to a situation (the ability), and leadership is about bringing meaning and conviction to a situation (passion). The interviewer wants assurance that you will bring a blend of ability and passion to your work as an Operations Manager with Amazon.
First, carve out what you believe to be characteristics of a passionate leader, and be prepared to discuss the characteristics you genuinely emulate. When you have a passion for leading, you will likely:
- Bring contagious excitement and enthusiasm to your team members.
- Make decisions with integrity, always choosing to do the right thing, not the easiest thing.
- Think ahead in most situations, ready to guide your team into their next win.
- Love to explore options, scenarios, and new ways of approaching your work and the work of your team.
Discuss what you believe to be the difference between managing and possessing a passion for leadership. Then, provide evidence that you possess the passion required to be an impactful leader.
5. Amazon looks for proactive leaders. What steps will you take to share best practices consistently across all 100+ people you will be leading?
How to Answer
Amazon places a lot of attention on building a communicative work environment. As an Operations Manager, the interviewer wants to see evidence that you will be a level-headed, consistent communicator who remains respectful in your communication style, no matter the discussion you are heading. Discuss what you know about great communication in the workplace and outline the measurable action steps you take to ensure consistency.
6. As an Amazon Operations Manager, you will measure the performance of your Area Managers and provide them with feedback. How do you approach giving feedback to your direct reports?
How to Answer
Providing proper feedback to your direct reports is a critical skill for any Operations Manager to possess. You should continually improve this skill; however, the interviewer wants to see that you place value on this specific management responsibility. Perhaps you have an effective framework that you follow when providing feedback. One example of a feedback framework is:
1) Ask for permission. Once you have the person's permission to offer constructive criticism, they are much more likely to listen to you and absorb the conversation.
2) Balance the feedback. When providing constructive criticism, also provide positive feedback to balance the conversation. This approach prevents the recipient from feeling under attack.
3) Be specific. It's important to be as detailed as possible. This way, the person receiving your feedback knows exactly which actions need improvement and why.
4) Set a time-based goal. Once you have given feedback to someone, they must understand that they need to repair the situation. Provide specific expectations for improvement and attach a timeline to those expectations.
Walk the interviewer through your method of providing feedback. If possible, give a story-based example of a time when you successfully offered feedback to a direct report while helping them to implement positive change.
7. We seek an Operations Manager who is energetic, organized, and a self-starter ready to succeed for themselves and motivate others in a deadline-driven environment. How will you emulate these qualities and meet these goals if hired?
How to Answer
Amazon uses strong discretion in its hiring decisions. They know precisely the type of person who is a match for the role of Operations Manager, both in personality and in work ethic. Talk to the interviewer about how you emulate the qualities of being a self-driven, energetic, and organized person. Be sure to outline how you motivate others through your character and actions. It's a good idea to provide measurable examples of how you plan to emulate these qualities if you are hired as Amazon's next Operations Manager.
Some ways that you can demonstrate energy in the workplace:
- Take the initiative on projects.
- Maintain a positive outlook.
- Help your team members keep a healthy mindset.
- View obstacles and challenges as exciting opportunities to problem-solve.
Some ways that you can demonstrate organization in the workplace:
- Have clear goals set for your day.
- Set goals that reach past one day. Focus on your week, month, and business quarter.
- Create a doable routine for yourself and your team.
- Ensure your workspace works for you and the flow of your day.
Some ways that you can demonstrate being a self-starter in the workplace:
- React to challenges by embracing them and staying goal-focused.
- Set high expectations for yourself and work hard to meet them every day.
- Show accountability for your results, even when they aren't what you were hoping for.
- Be confident and show that you trust your intuition.
8. Amazon Operations Managers have significant financial accountabilities. Describe your budgetary experience and responsibilities.
How to Answer
As an Operations Manager, you will be expected to understand how to formulate strategies around people, products, and other important resources. Having budgetary responsibilities means working with resources to improve and procure the best resources at the best prices. Budgetary accountabilities might include designing budgets for your department, analyzing financial information such as revenue and expenditures, managing cash, ensuring the operations you oversee are within budget, and perhaps presenting your budget to senior managers.
Talk to the interviewer about your current and previous budgetary responsibilities. Walk them through your related education and training if applicable. Also, be sure to include any financial or budget-related accomplishments you have had in your career. Show the interviewer that you are highly capable of being responsible and accountable with Amazon's budget and resources.
9. Six Sigma knowledge is a significant asset to the success of Amazon's Operations Managers. Are you trained in Six Sigma methodologies or Lean tools and techniques?
How to Answer
People who are trained in Six Sigma and Lean methodologies often make great managers. This is because these methodologies focus on process improvements. Everything is a process, and when we look at distribution and fulfillment environments, it's easy to see how stringent processes would be vital.
Amazon sees Six Sigma and Lean certification as a significant asset to your candidacy for an Operation Manager position. There are many levels to Six Sigma starting from White Belt, Yellow Belt, Green Belt, Black Belt, and Master Black Belt. Each level takes dedication to achieve. If you are certified, be prepared to discuss the levels you have completed and how your Six Sigma knowledge will help you succeed as an Operations Manager for Amazon. If you do not have Six Sigma certification, express your desire and willingness to earn this certification.
10. As an Amazon Operations Manager, you will help us to establish and maintain quality control standards. What do you believe will be an essential first step to ensuring high-quality deliverables from your team of Area Managers and Associates?
How to Answer
The interviewer wants to know the one factor that you believe is the most essential for ensuring that your team delivers high-quality work. Express an interest in maintaining Amazon's firm standards for quality control and efficiency. Discuss what you think is the most critical first step to ensuring high-quality deliverables from your team, and support your response with an explanation of why you believe this factor is the most important.
11. Amazon is defining the future of online retail. How will you contribute to this mission as an Operations Manager?
How to Answer
Amazon has dramatically changed the way people shop. So much so that experts often refer to 'The Amazon Effect,' which is the impact that Amazon has created in the eCommerce and digital marketplace. The company defines online retail by influencing customer expectations, changing how we shop online, and dominating the competition.
The interviewer wants to see that you have enthusiasm for how Amazon is redefining online retail and that you have identified how you can contribute to this mission when you are hired. When you respond, be as specific as possible, allowing the interviewer to visualize you as a contributing senior leader.
12. Amazon Operations Manager must be flexible to work any shift, 7 days per week, 24 hours per day, including holidays. Are there any restrictions to your schedule that we should know?
How to Answer
Before answering scheduling questions, it's important to be clear on the company's expectations. Luckily, in the Operations Manager job posting, Amazon is very clear about its expectations. If you aren't entirely sure which shifts you'd be required to work, consider asking for more details around the scheduling expectations.
You must be honest in your job interview at all times, and answers to scheduling questions are no exception! The hours and expectations in Amazon's 24/7 fulfillment environment are demanding, and you must be 100% sure that you can meet these demands before committing. If there are shifts that you absolutely cannot work, be clear about that while also highlighting all of the times that you are available.
Diversity And Inclusion
13. Amazon is committed to providing a diverse and inclusive workplace. How will you support these efforts if hired as an Operations Manager?
How to Answer
Amazon has firm diversity and inclusion efforts in place to protect its employees. The company strongly believes that diverse identities help to define who they are. You can find details of Amazon's approach to D&I on their website. They provide many informative details, including this statement: 'Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and grow.'
The interviewer wants to see that you will openly and actively support Amazon's statements and policies. Talk about the efforts that you plan to make, should you be hired.
14. Amazon gives preference to management candidates with a bachelor's degree or an MBA. Please walk us through your education and describe how it will lend to your success as our next Operations Manager.
How to Answer
Amazon Operations Managers are expected to possess post-secondary education. Amazon specifically asks that candidates have completed post-secondary education in the job description, specifically a bachelor's degree or an MBA.
While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned at your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include:
- Operational Strategy
- Budgeting and Finance
- Resource Optimization
- Dynamic Leadership
Be sure to comb the job description for keywords so that you can match your post-secondary experiences with the skills for which they are seeking. When discussing your education, it's important to connect what you learned and how you plan to apply those things on the job as an Amazon Operations Manager. Discuss some of your key takeaways from your post-secondary education while showing enthusiasm for continued growth and learning.
15. Discuss your experience creating staffing schedules in a 24/7, 365 environment.
How to Answer
The interviewer wants to know how skilled you are working with shift patterns in an environment where team members work 24 hours a day and 365 days per week. There are various rotating shift patterns used for employee scheduling where 24/7 coverage is required:
- DuPont Shift Schedule
- Pitman Shift Schedule
- 24-48 Shift Schedule
- 48-96 Shift Schedule
- 4-3, Ten Hour, Rotating Shift Schedule
- 6-4 6-4 6-4 Ten Hour Rotating Shift Schedule
- 5-3 5-4 5-3 Ten Hour Rotating Shift Schedule
- 4-2 4-3 4-3 Ten Hour Rotating Shift Schedule
- 2-2 3-2 2-3 Rotating Shift Schedule
Some of these shift schedules are more commonly used than others in a fulfillment or distribution environment. Typically, Amazon mentions 12-hour shifts in its warehouse working job postings; however, do as much research as you can regarding Amazon's preferred schedules for its Associates and be prepared to discuss your related experience.
16. Do you have experience in corrective discipline and terminations?
How to Answer
As an Operations Manager with Amazon, you will be overseeing approximately 100 employees. With this large amount of human resource responsibilities, you will likely need to lead corrective discipline initiatives or contribute to employee terminations. These measures can be tough to lead but, with experience, they do become more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.
17. Tell us about your operations management experience in a manufacturing, production, or distribution environment.
How to Answer
Operations Managers are experienced leaders who have many responsibilities that focus on leading people, creating and maintaining efficiencies, promoting safety, and ensuring the financial health of their department. The interviewer wants to know that you will come to the role equipped to succeed in a distribution warehouse environment.
Discuss your overall experience working in a distribution or fulfillment environment. Walk the interviewer through your related responsibilities and showcase the most significant accountabilities as they relate to this role with Amazon.
18. If I were to interview those who report to you, what would they say is one strength, and one weakness of yours, as a leader?
How to Answer
This question is a different way of asking about your strengths and weaknesses. The interviewer wants to know about your best traits and areas for improvement from the perspective of your current or most recent team. Think of a time when you asked for feedback on your leadership style. Also, consider your past performance reviews with your leadership team. When you mention your weakness, be sure to express what you have been doing to improve. When you think of your strengths, you should relate them to the needs of Amazon and tailor them to the Operations Manager role.
Here are some examples of unique strengths and weaknesses:
- Ability to be objective or to take feedback
- Disciplined and able to meet the most stringent deadlines
- Proven ability to make smart hiring decisions
- Internalized perfectionism (being too tough on yourself)
- Basic user-level in a particular software program
- Trying always to find solutions that make everyone happy (impossible!)
19. Our Operations Managers are expected to develop their team members. How will you approach professional development with your direct reports?
How to Answer
The interviewer wants to know how you approach mentoring, coaching, and developing the people you lead. True leaders see the importance of nurturing others and recognizing each person's potential. If you have one, consider giving an example from your work history that showcases your methodology to developing others. Last, be sure to tie your response to the characteristics and approach that Amazon is seeking in their next Operations Manager.
20. A primary focus of this role is motivating, mentoring, and managing your team. Do you consider yourself a 'servant leader?'
How to Answer
Servant leadership is a philosophy of serving those you lead instead of focusing mainly on the company's profitability. Amazon mentions the importance of being a servant leader in their job postings to attract management candidates who put their people first. Show the interviewer that, as a servant leader, you focus on your team members' well-being, success, and growth by motivating and mentoring them. If you want to take your candidacy to the next level, consider enrolling in a certification program such as the ones offered by the Servant Leadership Academy.
21. Amazon places a significant focus on listening to the thoughts of our Area Managers. How do you approach sourcing and nurturing the ideas of your team members?
How to Answer
As an Amazon Operations Manager, you must be ready to nurture your team members and giving them the tools to succeed. The individuals who report to you deserve to have a manager that invests in them and listens to their ideas. The Amazon way is inclusive and encouraging, and the interviewer needs to see evidence that you fit this culture. Talk about your approach to encouraging participation and idea generation from your team members. If you have a specific example of a time when you nurtured the idea of one of your team members, this question presents a great opportunity to tell a story.
22. If hired to be Amazon's next Operations Manager, how will you approach building positive relationships with the people you will be leading?
How to Answer
Amazon relies on its team members to deliver the best work every day to delight their customers and continue bringing innovation to the future of retail. As an Operations Manager responsible for 100 or more people, the interviewer wants to know that you will be an engaging and respected leader. Discuss how you plan to build positive relationships with your team members. Show enthusiasm for leadership and give specific and measurable ways to generate uplifting relationships with those you lead.
23. How will you coach and mentor your team members to ensure they meet performance objectives?
How to Answer
The outcome of your work will heavily rely on your ability to lead your team to achieve important goals. The interviewer wants to know that you understand the importance of encouraging strong performance as a tool to ensure success. An Amazon fulfillment center is a bustling place! It is easy for an unorganized Operations Manager to feel swarmed in everyday tasks and forget about the big-picture and long-term targets. Express to the interviewer that you are ready to communicate goals and encourage team performance to help drive your team to success.
24. As an Operations Manager, you will be responsible for at least 100 employees. Do you have experience leading a large team?
How to Answer
Larger teams require different leadership approaches. As an Amazon Operations Manager, you will be accountable for a significant number of employees, and the interviewer wants assurance that you are up for the challenge. If you have led a team of this size in the past, tell the interviewer how many people you have managed and include their job titles to provide a snapshot of the level of teams you are accustomed to leading. If you have leadership experience but not at this scale, talk about the teams you have led and why you believe these experiences have prepared you for this greater responsibility. Then, be prepared to discuss how you will adapt your approach to ensure ultimate effectiveness in this Amazon Operations Manager role.
25. If an Area Manager or Associate was not maintaining compliance or consistency, what corrective action would you deem appropriate?
How to Answer
Amazon Operations Managers are responsible for managing dozens upon dozens of employees. With this responsibility will come the need for corrective action from time to time. When approaching questions around corrective action, it's important to show that you understand the difference between being assertive when you catch an error and acting aggressively towards the employee who made the error. The interviewer wants to see evidence that you would not emotionally railroad a team member who made a mistake. They also want to know that you would be appropriately assertive. Assertiveness in this situation would mean effectively communicating the error while maintaining respect for the team member and using the situation as a teachable moment. Show the interviewer that you will balance empathy and professional assertiveness to this Operations Manager position. If you have some leadership experience, provide an example of when you have had to give corrective action.
26. When you encounter a personnel issue, how do you address the situation?
How to Answer
The interviewer wants to learn about your leadership style when it comes to personnel issues. Perhaps you have a system in place for handling recurring behavioral issues. Confirm with the interviewer that you are capable of approaching a situation like this head-on, but professionally. Perhaps you could mention that you involve the human resources department when necessary or that you put a strong emphasis on your documentation and reporting when it comes to tracking problematic behavior.
27. Tell us about the most recent quality or process change initiative you led in the workplace. What was the pain point you wanted to address, and what results did your idea generate?
How to Answer
The interviewer would like to know if you are the type of leader who would be proactive if you noticed an opportunity for positive change. Think of the ways you have made a positive impact on your employer in the past.
When the interviewer asks you to 'tell them about a time when...' it's an indicator they are looking for a specific story-based example. Provide an example that shows you have a high level of engagement and the confidence to recommend a change when you see the chance. To deliver this example, the STAR answer method is helpful. STAR is an acronym for Situation, Task, Action, Result, and it can help you form a complete and engaging story when answering this style of interview question.
28. We provide a base salary plus additional potential perks such as stocks and a range of medical and financial benefits. What does your ideal compensation package include?
How to Answer
Talking about compensation can be intimidating. However, by developing a solid compensation ask, you can make salary questions much more comfortable to approach. You should always know what you are asking for, why you are asking for it, and how you will ask for it when the time comes to negotiate your pay structure.
Your overall compensation package includes far more than your annual salary. It can also include factors such as:
- Overtime pay
- Bonuses whether they be monthly, quarterly, or annually
- Recognition-based bonuses or awards from contests
- Stock options
- Vacation pay
- Benefits packages
- Health benefits
- Non-cash benefits
One of the best ways to approach compensation conversations is to have a clear idea of the following points:
- What you want to make
- What you need to make
- What your minimum threshold is
- What the market is telling you about your job title and industry in your region
Comparably.com tells us that the average base salary for an Amazon Operations Manager is $105K/year. Data also shows that bonuses are available, making the average annual pay around $146K/year. Also included in Amazon's compensation package will be a range of medical and other benefits. If you have some idea of the compensation range but are not entirely sure of the full offering, consider turning the question into an opportunity for a conversation.
29. We are looking for an Operations Manager with a collaborative leadership style. Describe what this means to you.
How to Answer
Amazon's Operation Managers are people leaders with accountability for 100+ team members. In this role, you will be expected to invest in your team and work with them collaboratively. People leadership is a significant component of this role, and the interviewer wants to know that you understand what it means to bring a collaborative leadership style to the workplace.
A collaborative leadership style might include:
- Showing your team that everyone can work creatively together
- Believing that a team works best when it comes together to solve problems
- Focusing on your influence more than your authority
- Spending time engaging your team members to perform to the best of their ability
- Creating an environment built on respect, shared goals, and trust
- Focusing on collective goals that benefit everyone on the team
- Collectively creating plans that everyone can feel passionate about
- Encouraging accountability across the entire team
30. Operations Managers work closely with the HR Manager, Financial Manager, Facilities Manager, S&LP Manager, IT Manager, and other Senior Ops Managers. What do you believe will be your unique contribution to this leadership team?
How to Answer
This particular question presents two thoughts. First, as an Operations Manager with Amazon, you will be working in a cross-functional/cross-departmental environment where you must be ready to collaborate. Second, the interviewer wants to know exactly how hiring you will positively impact the team and Amazon as a whole. In essence, the interviewer is asking why they should hire you. When it comes to hiring decisions, Amazon will choose the person they believe can help them solve a pain point, grow the business, and generate positive results. Be prepared to highlight the unique value that you bring to this position.
Area Manager Interview Questions
31. We hire high-potential people who are ready to make an impact on our operations. Tell us about the most significant impact you've made in your current position.
32. As an Amazon Area Manager, you will be responsible for leading and guiding others. How do you plan to invest in the growth and development of your new team?
33. We are looking for an Area Manager with a collaborative leadership style. Describe what this means to you.
34. Amazon is one of the most customer-centric companies on the globe. What tools, processes, and methods will you rely on to ensure that your team provides the best possible customer service?
35. Amazon is defining the future of online retail. How will you contribute to this mission as an Area Manager?
36. We seek an Area Manager who is energetic, organized, and a self-starter ready to succeed for themselves and motivate others in a deadline-driven environment. How will you emulate these qualities and meet these goals if hired?
37. Amazon provides extensive training and development for our entry-level managers. How can we help you to become an exceptional people leader?
38. What do you know about the way Amazon runs its fulfillment and delivery network?
39. As an Area Manager, you will coach and develop a team of associates in a distribution warehouse environment. Do you have experience working and/or leading in a distribution warehouse environment?
40. A primary focus of this role is motivating, mentoring, and managing your team. Do you consider yourself a 'servant leader?'
Brand Specialist Interview Questions
41. Choose one of Amazon's 14 Leadership Principles and talk about a time when you embodied that principle at work or school.
42. Amazon Brand Specialists strive to improve the customer journey at every turn. Tell me about a time when you went above and beyond to deliver exceptional service.
43. Brand Specialists embrace Amazon's Leadership Principle of 'Customer Obsession.' Talk about your most challenging customer and how you successfully delivered on their expectations.
44. Amazon believes in 'Ownership', and our team members act on behalf of the entire company - beyond just themselves or their team. Talk about a time when you served on behalf of others without being asked.
45. Amazon Brand Specialists take ownership of their work and never say, 'that's not my job.' Walk me through a time when you were asked to complete a task outside of your scope of accountabilities.
46. Amazon Brand Specialists have strong judgment and good instincts. Talk about a time when you made an unpopular decision that you knew was right.
47. Would you rather work with people you are smarter than or work with people smarter than you?
48. Amazon leaders 'Are Right, A Lot.' Tell the story of a time when your strong judgment and instincts led you to make a good decision.
49. Amazon Brand Specialists are never done learning and always seek to improve themselves. Walk me through the most recent personal or professional improvement you have made for yourself.
50. Amazon leaders are encouraged to 'Learn and Be Curious.' Give me an example of when you stepped outside of your comfort zone to learn something new.
Business Analyst Interview Questions
51. What key strengths should a business analyst possess, and how do these apply to our work here at Amazon?
52. Here at Amazon, we use a variety of data modeling tools. Which data modeling software do you prefer to use?
53. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
54. Tell me more about your degree and the business analysis field in which you are most interested.
55. Tell me about your involvement in systems development life cycle and user acceptance testing.
56. Talk to me about your specific technical skills as a business analyst.
57. Cross-organizational collaboration is important here at Amazon. Tell me about your experience working with teams from various departments of the organization.
58. Name two important types of charts or diagrams a business analyst would use. Why are these important?
59. What is benchmarking, and why is it important?
60. How do you determine the difference between a risk and an issue?
Cloud Engineer Interview Questions
61. Can you define the cloud and discuss some of its features?
62. Please discuss the differences between cloud and on-premise computing.
63. What are some of the benefits offered by cloud computing that would induce an organization to adopt it?
64. What are the main services provided in a cloud computing environment such as AWS?
65. Can you define the components of a PaaS architecture, as provided by AWS?
66. Can you discuss the different types of clouds, and how they are used?
67. Why would an organization use a hybrid cloud rather than one of the three other types?
68. Please talk about how cloud computing can help with the reliability and availability of an organization like Amazon's IT resources.
69. What is Eucalyptus, and how is it used in cloud computing?
70. What is an AMI, and how is it implemented in a cloud computing environment?
Fulfillment Associate Interview Questions
71. Amazon Fulfillment Associates handle various products, including age-restricted items, foods with potential allergens, and chemicals. Are you comfortable working around products that present potential hazards?
72. As an Amazon Fulfillment Associate, you will spend much of your time relocating products using forklifts, pump trucks, and power pallet trucks. Do you have experience operating these or any other heavy machinery?
73. Fulfillment Associates work hard to pick and pack customer orders and ensure that Amazon meets the high expectations of our customers. What does excellent customer service mean to you?
74. If hired to join our Fulfillment team, we will train you in various processes and skills, such as operating a forklift and working safely in a distribution environment. Which area of training excites you the most?
75. Our fulfillment center has both inbound and outbound departments. Do you understand the difference between these departments?
76. Amazon hires good team players, excellent communicators, and people who bring an enthusiastic, can-do attitude to the job. Describe how you emulate these qualities in your everyday life.
77. Amazon Fulfillment Associates work set shift patterns. These shifts include evenings, weekends, and holidays. Are there any restrictions to your availability that we should know?
78. Our Fulfillment Associates are required to read and follow written instructions from a scanner accurately. Please rate your English comprehension skills from 1-10 and support your rating with an example.
79. Fulfillment Associates operate machines such as forklifts, pump trucks, and power pallet trucks. How will you promote our safety, quality, and production standards while using these machines?
80. Fulfillment Associates work under pressure on very tight deadlines. How well do you operate under pressure?
HireVue Interview Questions
81. Introduce yourself.
82. Why work at Amazon?
83. Why are you leaving your previous position?
84. What are three of your strengths?
85. What is your proudest professional achievement?
86. What are three of your weaknesses?
87. How do you manage your stress levels?
88. Describe a time when you didn’t complete your work on time.
89. Describe a time when you exceeded expectations.
90. Describe a time when you had to work with limited time or resources.
Java Developer Interview Questions
91. Since many Amazon applications are developed using Java. can you tell me what the key elements of the Java programming language are ?
92. Within Java, what are the differences between Path and Classpath variables?
93. Can you discuss the importance of the main() method in Java?
94. How is Enum used in Java?
95. In your opinion, Is Java Pass By Value or Pass By Reference?
96. Can you define the final keyword in Java?
97. How is a volatile keyword used in Java?
98. Can you discuss what a static import is and what the pitfalls of using this are?
99. Amazon application developers usually write their programs using Java. Can you describe how access modifiers are used in Java?
100. What is Composition, as used in Java?
Marketing Interview Questions
101. Tell me about a time you disagreed with your manager. How did you handle it? What was the outcome?
102. Why do you want to work for Amazon?
103. Where do you see yourself in five years?
104. Give me an example of a time you received criticism. How did you respond to the information?
105. How would you handle a co-worker who was distracting you?
106. Why should we hire you?
107. What have you done in the past to learn new skills or develop existing skills?
108. What does success mean to you?
109. At Amazon, we greatly value teamwork. Tell me about a contribution you made to the last team you worked on.
110. What would your past co-workers or peers say is your greatest strength?
Operations Manager Interview Questions
111. Amazon Operations Managers have significant financial accountabilities. Describe your budgetary experience and responsibilities.
112. Our Operations Managers are expected to develop their team members. How will you approach professional development with your direct reports?
113. Amazon is defining the future of online retail. How will you contribute to this mission as an Operations Manager?
114. Do you have experience in corrective discipline and terminations?
115. How will you coach and mentor your team members to ensure they meet performance objectives?
116. If hired to be Amazon's next Operations Manager, how will you approach building positive relationships with the people you will be leading?
117. Discuss your experience creating staffing schedules in a 24/7, 365 environment.
118. Tell us about the most recent quality or process change initiative you led in the workplace. What was the pain point you wanted to address, and what results did your idea generate?
119. If an Area Manager or Associate was not maintaining compliance or consistency, what corrective action would you deem appropriate?
120. As an Amazon Operations Manager, you will measure the performance of your Area Managers and provide them with feedback. How do you approach giving feedback to your direct reports?
Product Manager Interview Questions
121. Why do you want to be a Product Manager with Amazon?
122. Tell us about a time when you disagreed with your manager. Why did you disagree, how did you state your case, and what was the resolution?
123. Describe the most innovative idea you have worked on during your Product Management career.
124. Talk about a time when you failed to reach a work-related goal. How did you react?
125. How does Amazon's leadership philosophy align with your leadership philosophy?
126. When developing a new product or feature, how do you approach gathering and integrating customer feedback?
127. Please walk us through a time when you nearly missed a deadline. How did you pivot your approach to ensure success?
128. Please talk about your most significant accomplishment as a Product Manager and why you feel it is so substantial.
129. How do you maintain the highest standards during project delivery?
130. Would you ever make a critical decision without approval from your boss?
Program Manager Interview Questions
131. Describe a time when you leveraged data-driven metrics to identify and implement an improvement in a professional setting.
132. Please describe your experience managing projects and programs.
133. What types of activities do you feel would be involved in owning the strategy for program of work at Amazon?
134. What are some of the methods you use to deliver effective communication?
135. What project management methodologies do you have experience with?
136. How many projects do you typically manage concurrently?
137. What should be included in a well formulated project charter?
138. What strategic planning methods do you have experience facilitating?
139. Do you have experience managing globally distributed teams?
140. Do you have experience leading technology development projects? If so, can you describe the types of projects and the functions you performed.
Project Manager Interview Questions
141. Describe a time when you incorporated customer feedback into the implementation plan or in the way the business was run.
142. Tell me how you communicate with others. What kind of communicator are you?
143. Tell me about a time when you made a decision that you knew your superior would oppose.
144. What was the best innovation you ever came up with in your professional life?
145. How would your previous stakeholders and team members describe you as a leader?
146. What do you hope to learn at Amazon?
147. Recall a time when you received difficult feedback as a project manager. How did you handle it?
148. What common risks have you encountered in previous projects and how do you handle them?
149. How have you used project management methodology to improve the project success?
150. Tell me about your favorite manager (anyone you directly reported to). What qualities did they have that really stood out to you?
Recruiter Interview Questions
151. Amazon Recruiters work with their peer recruiters and business leaders to drive strategies for candidate attraction. How do you act as a partner and consultant to your colleagues?
152. Amazon is looking for a Recruiter with experience mapping target companies, leveraging open source communities, and using creative sourcing techniques. Tell us about a time when you utilized your industry network to source exceptional talent.
153. Amazon Recruiters must have a broad understanding of human resources topics and recruitment best practices. Walk us through your related education and training, and describe how it will benefit you in this role.
154. Amazon is looking for a Recruiter with exceptional technical abilities. Please walk us through your experience using recruitment, talent engagement, and other human resources-related software.
155. Amazon Recruiters must have strong customer orientation with the ability to communicate with candidates at all levels. How will you ensure that the candidates you reach have an exceptional experience?
156. Amazon has a peculiar workplace culture guided by our Leadership Principles. How will you embrace our complex culture as it relates to recruitment?
157. Amazon Recruiters are often asked to fill roles with which they are unfamiliar. How do you approach learning complex job titles and terminology for positions that are new to you?
158. As an Amazon Recruiter, you will juggle multiple open roles while helping to ensure we hire the best and the brightest. When application volumes are high, what do you look for to determine if someone should be shortlisted?
159. As an Amazon Recruiter, you will help us fill various roles from Technical Managers to Program Managers and Software Engineers. What roles have you filled in the last 12 months, and how will those experiences help you succeed at Amazon?
160. Our Recruiters play an essential role in advancing a more diverse, accessible, equitable, and inclusive Amazon through our hiring, promotion, retention, and inclusion practices. How will you help us continue to improve these efforts?
Software Developer Interview Questions
161. What method do you use to find the missing number in an integer array of 1 to 100?
162. Here at Amazon, our developers work with Java quite a bit. Tell me how you find duplicate numbers in an array in Java containing multiple duplicates?
163. How do you find the starting node of a cycle if a link contains a cycle?
164. Based on your experience, what's the best way to find a node that begins with two single link lists?
165. How do you approach implementing an LRU Cache in your favorite programming language?
166. What is your experience with implementing a Binary Search Algorithm without recursion?
167. Can you walk me through the meaning behind a Depth First Search Algorithm for a binary tree?
168. Describe how do you implement an insertion sort algorithm. What is the easiest way to do it?
169. Amazon software developers use a variety of different sorting algorithms. Tell me the difference between a Comparison and Non-Comparison Sorting Algorithm.
170. Can you list the important categories of software development for me?
Software Engineer Interview Questions
171. If hired by Amazon, can you estimate what portion of your day will involve coding and other activities you will perform when not coding?
172. Amazon is very proud of our products and the people who develop them. In your opinion, what distinguishes a great software engineer from an average one?
173. What do you look for or check when reviewing another team member's code?
174. What do you feel are the critical principles of good software engineering?
175. Walk me through your process for designing scalable applications.
176. Describe the process you use to create a program, from requirements definition to delivery.
177. How do you go about addressing errors in your code?
178. Can you describe Amazon's software development life cycle as you understand it?
179. Here at Amazon, we have embraced Agile methodology. How experienced are you with the Agile software development process?
180. Please describe responsive design and the difference between fixed and fluid layouts.
Solutions Architect Interview Questions
181. Can you describe a creative solution to a challenging problem you developed in your role as a solutions architect?
182. How would you describe Amazon Web Services (AWS) to someone outside of Amazon's IT organization?
183. What are some of the steps you recommend to protect Amazon from a 'DOS' attack?
184. What is your strategy for securing the IT assets and intellectual property of an organization?
185. What do you believe your role is concerning supporting Amazon's functional analysts?
186. Can you explain CAP Theorem?
187. Please discuss some of the differences between asynchronous and parallel programming?
188. How do you ensure that the software you develop will scale?
189. What are the advantages of using a NoSQL database instead of an RDBMS?
190. What is a lower latency interaction, and why is it desirable in an application?
Virtual Customer Service Associate Interview Questions
191. Why do you want to work for Amazon as a Virtual Customer Service Associate?
192. Virtual Customer Service Associates play a critical part in Amazon's mission to deliver timely, accurate, and professional customer service. How will you contribute to this mission?
193. What do you know about the workplace culture at Amazon, and how is our approach a fit for you?
194. Please introduce yourself to us.
195. Amazon requires action-oriented, flexible problem-solvers who will assist customers in expediting orders and correcting post-sales problems. Talk about a time when you took immediate action to solve a problem for someone else.
196. What are your greatest strengths, and how will they contribute to your success as a Virtual Customer Service Associate with Amazon?
197. Do you have experience in a virtual-based customer service role?
198. Tell us about a time you successfully coped under stress.
199. You will communicate in real time with customers through chat, and phone. How will you respond to a customer if you don't know the answer to their question?
200. Virtual Customer Service Associates work from a home-based location approved by Amazon. Is your home set up to help you deliver your best in productivity and quality?
Warehouse Associate Interview Questions