MockQuestions

Amazon Project Manager Interview Questions

To help you prepare for a Project Manager interview at Amazon, here are 30 interview questions and answer examples.

Amazon was written by and updated on September 5th, 2021. Learn more here.

Question 1 of 30

What was the best innovation you ever came up with in your professional life?

How to Answer

Amazon is big on innovation. Answering this question is your chance to show an ability to create solutions when there seem to be none. You'll also want to show that you can execute big ideas in the simplest way. When positioning your answer, emphasize your openness to trying new things, while keeping yourself grounded with facts and data.

Written by M Cheryl Harkins on September 8th, 2021

Next Question

Amazon Project Manager Interview Questions & Answers

  • Accomplishment

    1. What was the best innovation you ever came up with in your professional life?

      How to Answer

      Amazon is big on innovation. Answering this question is your chance to show an ability to create solutions when there seem to be none. You'll also want to show that you can execute big ideas in the simplest way. When positioning your answer, emphasize your openness to trying new things, while keeping yourself grounded with facts and data.

      Written by M Cheryl Harkins on September 8th, 2021

      1st Answer Example

      "My first project management role was as part of the continuous improvement team at a call center. I was tasked to optimize processes between the sales center and customer care teams. Each team was using their own system separate from each other. Customers would call the sales number, even though they already had an existing order. The sales representative would then have to transfer the call by dialing out to the care team. This resulted in longer handling time for sales, which negatively impacted their stats and commissions, and customers frustrated from having to state their problem twice.

      I had a two-part solution. The first part was to optimize the interactive voice response to pre-qualify callers and ensure they get routed to customer care if they had an existing order, and are not looking to add to or modify that order. The second part was to build a sub-team within customer care that processed these calls. As a result, the sales team's average handling time went down substantially, and we had 30% fewer complaints from customers about the transfer time."

      Written by M Cheryl Harkins on September 8th, 2021

  • Behavioral

    2. Tell me about a time when you made a decision that you knew your superior would oppose.

      How to Answer

      By asking this question, the interviewer is gauging your level of ownership as a project manager. When responding to ownership questions like this, focus on proving that you can take initiative and can make difficult decisions. In addition, you will also want to show that you can be fully accountable in case your ideas fail. Cite concrete examples of ownership relevant to previous projects, and how your decisions impacted the project's success.

      Written by M Cheryl Harkins on September 8th, 2021

      1st Answer Example

      "Once I was working on a project with a very lean team. At a certain point, I needed an extra pair of hands to deliver a significant task. I soon found that the task would be a recurring one and my team was already struggling with their workload that I just could not afford to lose their morale. The standard procedure was to hire an intern but the task was far too complex for someone without the necessary experience. So, I filed an employee requisition form with HR. As expected, my manager stopped the hiring process for an employee when she found out and hired an intern. As a result, the intern had to be trained and their work had to be monitored carefully. All this time spent on holding the intern's hand led to the project being delayed by two months."

      Written by M Cheryl Harkins on September 8th, 2021

  • Career Goals

    3. What do you hope to learn at Amazon?

      How to Answer

      This question shows that the company is looking for someone who is excited to expand their knowledge and skillsets. A successful answer shows that you are someone who constantly seeks to improve yourself and that you are curious about new possibilities. Further, let the interviewer know that you have done your research on the company's culture and that you look forward to being part of it.

      Written by M Cheryl Harkins on September 8th, 2021

      1st Answer Example

      "I thrive in an environment that allows me to improve my skills and learn new ones. Aside from mastering operational excellence on the job, I'd really like to get some formal training. So, I look forward to upskilling opportunities at Amazon and plan on building an upward career path within the company. I know that there's a workforce upskilling program, and I'm very excited to find out more about it."

      Written by M Cheryl Harkins on September 8th, 2021

  • Career Goals

    4. Where do you see your career going in the next five years?

      How to Answer

      The interviewer wants to learn that you are not only dedicated to a career path in project management but that you also look forward to contributing to Amazon's success. They aren't going to be interested in someone who is just looking to add experience with the company to their resume. Be honest but emphasize that you plan to continue building your project management skills. Along with growing your project management career, also show that you see yourself growing with the company.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Communication

    5. Tell me how you communicate with others. What kind of communicator are you?

      How to Answer

      Because Amazon is a massive company, project managers are expected to work cross-functionally and across locations, with stakeholders at all levels. An effective answer will give the interviewer a glimpse into your communication style. Specifically, they will be looking for someone who can show leadership and vary their approach. Keep in mind the variety of people you will be communicating with, and the reasons you'll be speaking with them.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Competency

    6. How experienced are you in using RAID analysis?

      How to Answer

      Project managers commonly use RAID analysis at the beginning of projects to assess risks and issues. You will want to show the interviewer that you know what it is and, if possible, walk them through a past project when you used RAID analysis. In addition, mention any software that you use to run this type of analysis.

      Written by Rachelle Enns on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Competency

    7. How have you used project management methodology to improve the project success?

      How to Answer

      With a quick browser search, you will find that Amazon mostly follows agile, specifically scrum methodology, in its projects. Instead of getting lost on the details of agile or scrum, the interviewer will want to learn that you are able to evaluate success and iterate based on your evaluations throughout the project's lifecycle. Cite an example of a time when you were able to continually improve the process while undergoing it. An effective answer will draw on specific metrics.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Customer Service

    8. Describe a time when you incorporated customer feedback into the implementation plan or in the way the business was run.

      How to Answer

      Customer obsession is at the top of Amazon's leadership principles. First, the interviewer will want to hear that you care about customers by recalling feedback that stood out to you in the past. Second, they will want to hear how you used that feedback in your implementation plan. When positioning your response, demonstrate empathy towards the customer, and speak about feedback in specific terms.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    9. What do you do to prevent 'scope creep?'

      How to Answer

      Scope creep can be a real problem for project managers. It occurs when the project's objectives shift as it progresses, which can lead to the project going over its budget and/or timeline. The interviewer wants to be assured that you know how to recognize and handle scope creep. Talk to them about how you would prevent it from occurring and what you would do if it did happen.

      Written by Rachelle Enns on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    10. Recall a time when you had to leverage data to make or influence a decision.

      How to Answer

      Demonstrate your ability to deep dive. As a leader, you are expected to have your finger on the pulse when it comes to data and details. Cite an example of a time when you investigated a problem and used metrics to solidify a decision. It may help to present your answer in a structured format, for example, that of a case study: an executive summary, analysis, proposed solutions, conclusion, and implementation.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    11. What common risks have you encountered in previous projects and how do you handle them?

      How to Answer

      By asking this question, the interviewer is assessing your competence in identifying events that may negatively impact the project in the future. Talk to the interviewer about specific risks that you are confident you were able to mitigate or plan against. Further, demonstrate that you were able to successfully follow through on your mitigation plan.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Leadership

    12. Tell me about your favorite manager (anyone you directly reported to). What qualities did they have that really stood out to you?

      How to Answer

      By asking this question, the interviewer is looking at how your leadership style is influenced by others. This question also determines your attitude towards leaders, as well as the type of personalities you work well with. When positioning your response, keep in mind the type of working environment Amazon has, and address the expectations outlined in the job description.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Leadership

    13. How would your previous stakeholders and team members describe you as a leader?

      How to Answer

      This is a general leadership question, but the interviewer is looking for you to address specific aspects in your answer. Because of Amazon's size, you'll want to address your ability to manage projects smoothly across multiple groups and locations. A successful answer will have the underlying tone that you can make decisions quickly in a high-pressure, dynamic environment.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Leadership

    14. Tell me about any experience you have overseeing remote teams.

      How to Answer

      Nowadays it is very common for a project manager to work with teams who are located elsewhere, especially when working for a global organization like Amazon. The interviewer wants to know that you are capable in this area. Provide examples of times when you've successfully led remote workers. If you haven't yet done this, talk about how you would handle it. Be sure to mention how you would communicate with and oversee remote teams if hired as an Amazon Project Manager.

      Written by Rachelle Enns on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Management

    15. Tell me about the most notable risk you have identified in a project?

      How to Answer

      Risk management is a vital skill in project management. The interviewer will want to learn about how well you can identify risks ahead of time, and use your resources to mitigate these risks. In positioning your response, recall at least one instance and explain why you think it shows your competency in risk management. Keep the leadership principles in mind and tie your answers back to them as appropriate.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Performance Based

    16. What do you do to ensure your project is on or below budget?

      How to Answer

      Amazon leaders don't get extra points for growing headcount, budget size, or fixed expense. When crafting your response, demonstrate how well you can plan and how you incorporate budget monitoring when project scoping. Mention common reasons for projects going over the budget, as well as ways that you have prevented budget overruns.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Performance Based

    17. How do you measure your own success as a project manager? What key performance indicators are most important to you?

      How to Answer

      There are many different ways project managers measure their own success, but you can categorize most KPIs under four general categories: financial, customer, process, and personal development. Choose two or three that speak directly to Amazon's leadership principles. The interviewer will want to learn more about how well you understand each of these key performance indicators and their relevance in your role as a project manager.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Problem Solving

    18. Describe a time when you were able to remove a serious roadblock preventing your team from making progress.

      How to Answer

      With this question, you are being assessed on your ability to roll up your sleeves and remove obstacles, even when something is not your job. In your answer, explain what the roadblock was, why it was a roadblock, and the steps you took to eliminate it. Then, describe how you were able to deliver results successfully because of your decisiveness.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Problem Solving

    19. How do you handle the escalation of an issue and when might you do this?

      How to Answer

      There are going to be times as an Amazon Project Manager when there is a conflict that you are unable to resolve. During times like these, you may have to take the issue at hand to another entity higher up the chain. Explain to the interviewer the process you follow in situations like this and what would provoke you to do so in the first place.

      Written by Rachelle Enns on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based

    20. Tell me about a time you disagreed with your superior. How did you handle it?

      How to Answer

      At Amazon, leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. The interviewer will want to hear how you showed conviction in your decision. They will also want to hear that you were determined to commit wholly to that decision.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based

    21. Recall a time when you received difficult feedback as a project manager. How did you handle it?

      How to Answer

      At Amazon, being able to earn your team's trust is paramount in being an effective leader. When positioning your answer, expound on the actions you took after receiving the feedback, rather than being consumed by the details of the feedback. Think about how you were able to grow from the experience, and hold yourself and your team to the highest of standards.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based

    22. How do you handle it when one of your team members makes a mistake?

      How to Answer

      It's inevitable that people on the teams you are overseeing during a project will occasionally make mistakes. The interviewer wants to know how you, as an Amazon Project Manager, will manage these kinds of situations when they arise. Your answer should show them that you are professional, tactful, respectful, and ethical, keeping Amazon's core values in mind. Provide real-life examples if possible.

      Written by Rachelle Enns on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based

    23. You're given a chance to pick a failed project and do it over. Walk me through your plan for success.

      How to Answer

      There is a multitude of reasons a project fails. In this question, the interviewer is assessing your ability to remove yourself from a situation to analyze it thoroughly. When positioning your response, think about how you would remain objective in your analysis. A successful answer will demonstrate how you are eager to learn from your mistakes and can focus on delivering the best results.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based

    24. Two project team members are not seeing eye to eye on a decision point. How will you handle the conflict to keep the project on track?

      How to Answer

      In working environments like Amazon's, you are bound to work with team members who have strong judgment. When positioning your answer, clearly express that you are well-skilled in mediating conflict before it can impact the project's success. Cite an example of a time when you had to mediate between team members. A successful answer should address how you were able to steer your team towarding delivering results despite the disagreement.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

      Community Answers Have Been Hidden

      Please upgrade to view

  • Scenario Based

    25. Your team is starting to lose confidence. How do you show them that you have their back?

      How to Answer

      With this question, the interviewer is assessing your ability to lead and influence. As with any other issue that arises in a project, you are expected to conduct a root-cause analysis. An effective answer will demonstrate how well you can gather the necessary feedback from the team, solve it effectively, and improve the situation, even when you identify yourself as the problem. In your answer, demonstrate how you can motivate a team by providing specific examples of actions that will boost their morale.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based

    26. A team member has just told you that they are not 100% satisfied with their deliverable and will need another week to complete. How would you handle this situation?

      How to Answer

      In project management, perfection is the enemy of completion. By asking this question, the interviewer is finding out your ability to negotiate with team members when the project timeline starts to get compromised. Provide concrete examples of how you would reason with the team member without coming off as bureaucratic.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based

    27. You have been tasked to manage expansion into a completely new market. What are your first steps?

      How to Answer

      When crafting your response, cover the budget and timeline first. Keep in mind that the company values frugality, speed, and quality. In your answer, clearly outline your expertise in project scoping. Drawing on previous experience in which you reached harmony in maintaining the budget, timeline, and quality can help make your answers more realistic.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based

    28. Your project is slated to have three phases over three years. Each phase will have the same milestones, just different locations. Stakeholders are likely to change. How will you ensure consistency across three phases?

      How to Answer

      In this example, consistency will rely heavily on a repeatable process. You are being assessed in your competence to document processes properly. Assure the interviewer that you understand the importance of process documentation, specifically process mapping. You will want to identify the parts of a process map and provide other process documentation examples as required.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based Project Manager

    29. After a few project meetings, you're finding that there aren't any concrete steps from stakeholders, just a lot of ideas. How will you manage execution?

      How to Answer

      It's the PM's job to paint a realistic picture of the project's needs and requirements. With this question, the interviewer is gauging your ability to devise an implementation plan amidst a sea of ideas. To answer this question successfully, outline how you would trim down to the essentials without discouraging stakeholders from sharing their ideas. Amazon values speed, and calculated risk-taking, so demonstrate your ability to make quick decisions with the information available to you.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Scenario Based Project Manager

    30. Tell me about a time when you challenged the status quo. What did you do to change it? Were you successful?

      How to Answer

      This question is aimed to assess your ability to effect change. In your response, show that you can present facts to support your case. The interviewer will also expect you to outline a tangible plan. When crafting your answer, keep in mind one of the company's leadership principles: bias for action.

      Written by M Cheryl Harkins on September 8th, 2021

      Answer Examples Have Been Hidden

      Please upgrade to view