Amazon Project Manager Mock Interview

Practice 30 Amazon Project Manager interview questions covering Leadership Principles, technical delivery, and stakeholder management.

Question 1 of 30

Describe a time when you incorporated customer feedback into the implementation plan or in the way the business was run.

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M Cheryl Harkins

Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.

Customer obsession is at the top of Amazon's leadership principles. First, the interviewer will want to hear that you care about customers by recalling feedback that stood out to you in the past. Second, they will want to hear how you used that feedback in your implementation plan. When positioning your response, demonstrate empathy towards the customer, and speak about feedback in specific terms.

M Cheryl Harkins

Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.

"During my time as a project manager at XYZ, I managed the development of the client's e-commerce website. Once the site was up, we continued to manage the back-end. The client had a very specific taste in aesthetics which did not translate well for the business. For example, they picked graphics that could confuse customers. I did a quick research about how their choices would negatively impact customer engagement and presented the facts to them. We reached a compromise for go-live, but the final product still bothered me.

So, in the first couple of months of the site being live, I plugged in a website heat-mapping tool that would monitor at which parts of the web pages customers dropped off. Long story short, I proved that customers were confused by the visuals. I proposed to run an A/B test with visuals that my creative director and I thought would be simpler, but still well-aligned with the client's brand. Our A/B test proved us right. In the end, we were able to persuade the client to change the graphics. In addition, we started implementing the same A/B process for other clients and it really helped the company establish authority in the web development space."

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30Amazon Interview Questions & Answers

Customer Service

1.Describe a time when you incorporated customer feedback into the implementation plan or in the way the business was run.

Communication

2.Tell me how you communicate with others. What kind of communicator are you?

Behavioral

3.Tell me about a time when you made a decision that you knew your superior would oppose.

Accomplishment

4.What was the best innovation you ever came up with in your professional life?

Leadership

5.How would your previous stakeholders and team members describe you as a leader?

Career Goals

6.What do you hope to learn at Amazon?

Scenario Based

7.Recall a time when you received difficult feedback as a project manager. How did you handle it?

Experience

8.What common risks have you encountered in previous projects and how do you handle them?

Competency

9.How have you used project management methodology to improve the project success?

Leadership

10.Tell me about your favorite manager (anyone you directly reported to). What qualities did they have that really stood out to you?

Experience

11.Recall a time when you had to leverage data to make or influence a decision.

Scenario Based

12.Tell me about a time you disagreed with your superior. How did you handle it?

Performance Based

13.What do you do to ensure your project is on or below budget?

Problem Solving

14.Describe a time when you were able to remove a serious roadblock preventing your team from making progress.

Performance Based

15.How do you measure your own success as a project manager? What key performance indicators are most important to you?

Scenario Based

16.Your project is slated to have three phases over three years. Each phase will have the same milestones, just different locations. Stakeholders are likely to change. How will you ensure consistency across three phases?

Management

17.Tell me about the most notable risk you have identified in a project?

Scenario Based

18.You have been tasked to manage expansion into a completely new market. What are your first steps?

Scenario Based

19.A team member has just told you that they are not 100% satisfied with their deliverable and will need another week to complete. How would you handle this situation?

Scenario Based

20.Your team is starting to lose confidence. How do you show them that you have their back?

Scenario Based Project Manager

21.Tell me about a time when you challenged the status quo. What did you do to change it? Were you successful?

Scenario Based

22.Two project team members are not seeing eye to eye on a decision point. How will you handle the conflict to keep the project on track?

Scenario Based Project Manager

23.After a few project meetings, you're finding that there aren't any concrete steps from stakeholders, just a lot of ideas. How will you manage execution?

Scenario Based

24.You're given a chance to pick a failed project and do it over. Walk me through your plan for success.

Career Goals

25.Where do you see your career going in the next five years?

Problem Solving

26.How do you handle the escalation of an issue and when might you do this?

Scenario Based

27.How do you handle it when one of your team members makes a mistake?

Leadership

28.Tell me about any experience you have overseeing remote teams.

Competency

29.How experienced are you in using RAID analysis?

Experience

Amazon Project Manager Mock Interview

Describe a time when you incorporated customer feedback into the implementation plan or in the way the business was run.

30Amazon Interview Questions & Answers

1.Describe a time when you incorporated customer feedback into the implementation plan or in the way the business was run.

2.Tell me how you communicate with others. What kind of communicator are you?

3.Tell me about a time when you made a decision that you knew your superior would oppose.

4.What was the best innovation you ever came up with in your professional life?

5.How would your previous stakeholders and team members describe you as a leader?

6.What do you hope to learn at Amazon?

7.Recall a time when you received difficult feedback as a project manager. How did you handle it?

8.What common risks have you encountered in previous projects and how do you handle them?

9.How have you used project management methodology to improve the project success?

10.Tell me about your favorite manager (anyone you directly reported to). What qualities did they have that really stood out to you?

11.Recall a time when you had to leverage data to make or influence a decision.

12.Tell me about a time you disagreed with your superior. How did you handle it?

13.What do you do to ensure your project is on or below budget?

14.Describe a time when you were able to remove a serious roadblock preventing your team from making progress.

15.How do you measure your own success as a project manager? What key performance indicators are most important to you?

16.Your project is slated to have three phases over three years. Each phase will have the same milestones, just different locations. Stakeholders are likely to change. How will you ensure consistency across three phases?

17.Tell me about the most notable risk you have identified in a project?

18.You have been tasked to manage expansion into a completely new market. What are your first steps?

19.A team member has just told you that they are not 100% satisfied with their deliverable and will need another week to complete. How would you handle this situation?

20.Your team is starting to lose confidence. How do you show them that you have their back?

21.Tell me about a time when you challenged the status quo. What did you do to change it? Were you successful?

22.Two project team members are not seeing eye to eye on a decision point. How will you handle the conflict to keep the project on track?

23.After a few project meetings, you're finding that there aren't any concrete steps from stakeholders, just a lot of ideas. How will you manage execution?

24.You're given a chance to pick a failed project and do it over. Walk me through your plan for success.

25.Where do you see your career going in the next five years?

26.How do you handle the escalation of an issue and when might you do this?

27.How do you handle it when one of your team members makes a mistake?

28.Tell me about any experience you have overseeing remote teams.

29.How experienced are you in using RAID analysis?

30.What do you do to prevent 'scope creep?'