Can you describe a creative solution to a challenging problem you developed in your role as a solutions architect?
Interviewers at Amazon will ask you about solutions you have provided to challenging problems to understand your capabilities and determine if you are qualified to address some of the issues they are facing. When preparing for an interview, you should put together two to three stories of how you helped your previous employers address issues similar to the ones described in the Amazon job description. These stories will help you confirm your qualifications and describe your services to Amazon.
"In a recent role, our company was having difficulties communicating with its customers about service issues. I analyzed the situation and determined that most communications were via telephone, which resulted in missed calls, voice mails, and a general lack of connecting with the customer. I proposed a solution involving a chat application customers could use to raise issues with the service desk. We implemented this, and the response from the customers was positive. We took additional steps to develop a FAQ resource and allow customers to text their issues to a central service desk contact. Customer complaints were reduced by 40% due to the steps."
