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Amazon Virtual Customer Service Associate Interview Questions

To help you prepare for a Virtual Customer Service Associate interview at Amazon, here are 30 interview questions and answer examples.

Amazon was written by and updated on May 19th, 2021. Learn more here.

Question 1 of 30

Why do you want to work for Amazon as a Virtual Customer Service Associate?

How to Answer

Common interview questions like this one often result in cliche interview answers. If you want to stand out from other candidates, take the time to create unique responses that will capture your interviewer's attention. One example of a cliche response is, 'I want to work here because this is my dream job.' The problem with a response like this is, although it's enthusiastic, it's also vague. Also, an answer like this focuses only on you and fails to show your genuine interest in working for Amazon.

While your passion and excitement for the job are essential, it's always good to have some solid facts ready about why you want this specific opportunity. Amazon receives thousands of job applications a day. If you are lucky enough to land an interview, show an effort by researching the opportunity and building a clear understanding of why hiring you is a mutually beneficial decision.

Written by Rachelle Enns on May 21st, 2021

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Amazon Virtual Customer Service Associate Interview Questions & Answers

  • Common

    1. Why do you want to work for Amazon as a Virtual Customer Service Associate?

      How to Answer

      Common interview questions like this one often result in cliche interview answers. If you want to stand out from other candidates, take the time to create unique responses that will capture your interviewer's attention. One example of a cliche response is, 'I want to work here because this is my dream job.' The problem with a response like this is, although it's enthusiastic, it's also vague. Also, an answer like this focuses only on you and fails to show your genuine interest in working for Amazon.

      While your passion and excitement for the job are essential, it's always good to have some solid facts ready about why you want this specific opportunity. Amazon receives thousands of job applications a day. If you are lucky enough to land an interview, show an effort by researching the opportunity and building a clear understanding of why hiring you is a mutually beneficial decision.

      Written by Rachelle Enns on May 21st, 2021

      1st Answer Example

      "I want to work for Amazon for many reasons; however, the most personal and compelling are my love for virtual customer service and the fact that I admire the company's approach to being 'customer-obsessed.' I have spent time researching and getting to know Amazon and its unique culture. During my research, I read an article where Jeff Bezos was quoted to say that he sees customers as guests to a party and Amazon is the host. I really liked this analogy because it's more than just a saying. Amazon truly makes it comfortable and fun to shop online, and I look forward to being a part of that. This partnership would be mutually beneficial in the sense that I already have two years of experience as a virtual assistant where I actively problem-solve and succeed in an ambiguous environment every day. Should you choose to hire me, I will contribute to Amazon's customer-centric approach by being friendly, empathetic, and actively listening to our customers. I will be independent, trustworthy, and will react appropriately to problems by presenting solutions that make the customer feel like a valued guest of Amazon."

      Written by Rachelle Enns on May 21st, 2021

  • Common

    2. Please introduce yourself to us.

      How to Answer

      This question is another way for the interviewer to ask the common interview question, 'Tell us about yourself.' This interview question can turn any well-prepared candidate into a ball of nerves, primarily because it's open-ended. It's hard to know where to begin and where to end! Many candidates accidentally go in-depth into their personal lives. Other candidates freeze up and give an answer that is far too brief. You can overcome these potential pitfalls with the simple, easy-to-learn Past, Present, Future framework:

      - Past: Provide a brief overview of your career journey.
      - Present: Discuss your current career situation as it relates to the job opportunity.
      - Future: Talk about your career aspirations and how this future opportunity is a fit.

      When you frame your response using the Past, Present, Future method, it helps you to keep your thoughts on track, allowing you to deliver a well-organized answer with impact. If it feels more natural to you, you can also frame your answer as Present, Past, Future, as showcased in the answer example below.

      Written by Rachelle Enns on May 21st, 2021

      1st Answer Example

      "I am happy to introduce myself. My name is Maria, and I am a skilled customer service professional. (Present) Currently, I work in a virtual setting for a private functional medicine clinic coordinating patient-care services and booking appointments. This role has helped me expand my knowledge of virtual customer service while meeting unique and often urgent patient needs. (Past) Before this role, I worked as an in-house Patient Care Coordinator for over five years, taking calls and emails from patients and determining their needs before booking their appointment with one of our clinic's physicians. I have always enjoyed delivering patient care with compassion and empathy while meeting the scheduling challenges in a complex medical environment. (Future) Now, I am looking to broaden my experience and shift into the e-commerce industry while working for a global company paving the way in retail innovation. Amazon's deep commitment to customer service is another reason why I was thrilled to apply. I appreciate that Amazon focuses less on competition and more on the customer. I am confident that this role will present many exciting challenges, so I thank you for the opportunity to interview with you today."

      Written by Rachelle Enns on May 21st, 2021

  • Common

    3. What are your greatest strengths, and how will they contribute to your success as a Virtual Customer Service Associate with Amazon?

      How to Answer

      It is common for an interviewer to ask about your greatest strengths. The interviewer wants to know, specifically, what will make you good at this job. To answer this question with meaning, it's important to review the job posting in detail. Discover the core purpose of the position and what challenges or needs you would be filling if Amazon hired you.

      Focus on the strengths that will ensure your success in this job. Try picking up to 3 related strengths to ensure that your answer is full and compelling. Avoid cliche and common responses such as 'I am an excellent communicator,' or 'I am a hard worker.' Instead, show the interviewer how you stand out from other candidates.

      Written by Rachelle Enns on May 21st, 2021

      1st Answer Example

      "My greatest strengths are in my perceptiveness and ability to be observant of the needs of others. These strengths are part of what makes me an excellent performer in a customer-service-focused role. I am perceptive and work to get a strong feel for what customers expect from me based on their communication and how they express their needs. When it comes to being observant, I know how to actively listen and read between the lines of the information given to me. These strengths allow me to be intuitive and deliver the best customer service standards. I understand from the job description that you seek a Virtual Customer Service Associate who brings a heartfelt and empathetic approach to customer engagement. These strengths that I mention align very well with this need."

      Written by Rachelle Enns on May 21st, 2021

  • Communication

    4. Amazon performs rounds of computerized testing on grammar, psychometric analysis, and voice modulation. Are you comfortable moving forward with these automated virtual tests?

      How to Answer

      Amazon performs automated virtual candidate testing that includes assessments on reading aloud, repeating sentences orally, answering critical thinking questions, sentence building in typing form, story retellings, answering open questions, and more.

      The test is timed and recorded, so it's normal to feel nervous or under pressure during this stage of Amazon's interview process. The interviewer wants to know if you are prepared for this stage of the interview and confident in your ability to pass this test skills-wise and pressure-wise. If you want to prepare yourself for this stage of the interview process, previous candidates have published YouTube videos showing the process that they went through. Your answer can be brief; however, be sure to exude confidence and enthusiasm for this part of the interview process.

      Written by Rachelle Enns on May 21st, 2021

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  • Communication

    5. Amazon Virtual Customer Service Associates must be adept in conflict resolution, negotiation, and de-escalation skills. Talk about your dispute resolution abilities.

      How to Answer

      Amazon expects that as a Virtual Customer Service Associate, you will demonstrate an ability to resolve challenging customer issues, only escalating them to your management team when necessary. The interviewer wants to see that you can approach problems logically and rationally while maintaining composure in highly escalated situations.

      To give the interviewer an in-depth idea of your dispute resolution abilities, consider telling a story based on a real-life example. If you have work experience, this example can come from your current or previous positions. If you are new to your career, consider drawing an example from your education, volunteer work, or team sports.

      Your story must be clear, engaging, and easy for the interviewer to follow. To achieve this, consider using the STAR method to form your response. STAR is an acronym for Situation, Task, Action, Result.

      - Situation: Set the stage with the background information the interviewer needs to make sense of your story.
      - Task: Give the interviewer an idea of your role and responsibilities in this specific story.
      - Action: Offer a detailed description of the action steps you took to help the situation.
      - Result: Talk about the specific achievements and outcomes that resulted from your actions.

      Written by Rachelle Enns on May 21st, 2021

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  • Compatibility

    6. Virtual Customer Service Associates play a critical part in Amazon's mission to deliver timely, accurate, and professional customer service. How will you contribute to this mission?

      How to Answer

      The interviewer wants to know how your skills and characteristics will be a good fit for Amazon and its mission to be 'Earth's most customer-centric company.' Take some time to think about the qualifications you possess that provide evidence of your ability to contribute to this mission.

      When you respond, consider including a mix of hard skills and soft skills. Hard skills are the specific knowledge you have gained through training and education. Soft skills are the traits you possess, such as emotional intelligence and empathy. Think about how your education and career achievements, previous job training, linguistics, or your volunteer efforts will be of value in this role.

      Written by Rachelle Enns on May 21st, 2021

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  • Compatibility

    7. Why do you believe you will succeed in our fast-paced, high-expectations environment?

      How to Answer

      The interviewer wants to know why you believe you are a fit for this fast-paced role. It's also important to highlight that you can succeed in a work environment where expectations are high. Show the interviewer that you can meet Amazon's expectations by providing an example of when you succeeded in a similar environment. By showing and telling (rather than just telling), you give the interviewer evidence of your abilities in action.

      Written by Rachelle Enns on May 21st, 2021

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  • Competency

    8. You must have good comprehension and composition skills to succeed in this role. Are you confident that you can meet these requirements?

      How to Answer

      According to Amazon's job postings, to have good comprehension skills means that you can clearly understand customer issues and address them appropriately. Possessing good composition skills means you can compose grammatically correct, concise, and accurate written responses. The interviewer needs assurance that you can meet these requirements since they will be a significant part of your role as a Virtual Customer Service Associate.

      To give the interviewer an idea of your comprehension and composition skills, consider ranking your abilities from 1-10 or from beginner to expert level. If you have an example of your comprehension and composition skills in action, this question also presents a great opportunity to give a story-based example of your abilities.

      Amazon will likely include an automated computerized test to assess various comprehension and composition skills. If you are aware of this stage of the interviewer process, it's a nice touch to mention that you are ready and prepared to take this online skills test.

      Written by Rachelle Enns on May 21st, 2021

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  • Competency

    9. Amazon Virtual Customer Service Associates are required to have strong typing skills. Do you know your typing accuracy, speed, or words per minute?

      How to Answer

      Since this customer service job is performed virtually, you should have good typing skills. Fast and accurate typing skills will allow you to be more productive, help your customers faster, and come across as highly professional. If you can, take an online typing assessment before your interview. There are a variety of resources available, such a Typing.com or TypingTest.com. A typing test assesses your typing speed and accuracy by giving you real text to type within a certain timeframe. The most important measurements include:

      - Words per minute (WPM)
      - Number of errors
      - Adjusted words-per-minute

      Typically speaking, 60 words per minute is a fair standard for jobs that require employees to type at a normal rate. Talk to the interviewer about your comfort level with typing and assure them that you are equipped to perform this Virtual Customer Service Associate position with speed and accuracy.

      Written by Rachelle Enns on May 21st, 2021

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  • Competency

    10. Virtual Customer Service Associates must navigate customer accounts, perform research, review policies, and communicate effective solutions while conversing with customers. Do you have the ability to navigate multiple tasks under pressure?

      How to Answer

      The role of a Virtual Customer Service Associate requires exceptional problem-solving, decision-making, time-management, and prioritization skills. The interviewer wants assurance that you have the ability to quickly and effectively prioritize your work to meet the needs of Amazon and its customers.

      Perhaps you list your daily tasks and prioritize them before the workday begins. Maybe you start your day by completing the simpler tasks you can finish quickly, leaving more room in your schedule for deep concentration and more challenging work. Whatever your approach, show the interviewer that you will not become overwhelmed with a steady workload that requires consistent multi-tasking. Share details of how you react when you are expected to perform well in a high-pressure environment.

      Written by Rachelle Enns on May 21st, 2021

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  • Customer Service

    11. Have you ever received negative feedback from a customer?

      How to Answer

      Most people have had a poor review or negative feedback at one point in their career. The interviewer would like to see that you can bounce back professionally from an unsavory customer review. Whether you felt the review was warranted or not, discuss what you learned from the experience and how you changed your approach. When you answer this question, it's most important to show that you hold yourself accountable for your actions and remain open to learning from the feedback you receive.

      Written by Rachelle Enns on May 21st, 2021

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  • Customer Service

    12. Let's say that you have a customer who you find challenging to understand due to a language barrier. How would you help the person despite this roadblock?

      How to Answer

      It's challenging to work in customer service, where you must complete large volumes of work and meet high expectations. In addition to these accountabilities, it can be more difficult to communicate with others via phone or email when language barriers are present. Here are a few ways that you can overcome a language barrier:

      - Speak in simple and easy-to-understand terms without being condescending.
      - Use visuals when communicating by email.
      - Repeat the essential parts of the conversation back to the customer.
      - Remain patient and respectful at all times.

      Show the interviewer that you can remain professional and patient, even when a situation may not be as simple or easy to get through as you would like. Assure the interviewer that you will represent Amazon in a positive light at all times, no matter the roadblock you face.

      Written by Rachelle Enns on May 21st, 2021

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  • Customer Service

    13. Do you have any formal customer service training?

      How to Answer

      The interviewer wants to hear about any formal customer service training you have participated in. With this knowledge, they can gauge your current level of customer service expertise. Perhaps you have had customer service training on the job, or maybe you have taken an online certification in your own time.

      Regardless of your level of training, show the interviewer that you are interested in improving your customer service delivery. If your interview has a conversational flow, this question might be a great opportunity to ask the interviewer about Amazon's customer service training.

      Written by Rachelle Enns on May 21st, 2021

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  • Customer Service

    14. Virtual Customer Service Associates must have the ability to empathize with customers and prioritize their needs. What does it mean to empathize with a customer?

      How to Answer

      Amazon emphasizes customer service driven by empathy. To deliver this type of service, you will need to have excellent interpersonal skills. Empathy is when we have the ability to sense the feelings and needs of others, placing ourselves in their shoes. Empathy should not be confused with sympathy. Sympathy, simply put, is to feel sorry for someone. The line between empathy to sympathy is generally best left uncrossed when working in a customer-service-based position. Show the interviewer that you understand what it means to empathize with your customer and express how you plan to be an empathetic customer service professional.

      Written by Rachelle Enns on May 21st, 2021

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  • Customer Service

    15. Do you have experience in a virtual-based customer service role?

      How to Answer

      The interviewer would like a brief overview of your existing virtual customer service experience, if applicable.

      If you do have experience in this realm, take a couple of minutes to walk the interviewer through your resume, touching on the parts you believe are more relevant to this position.

      If you do not have experience in a virtual-based customer service role, but you do have experience in a traditional customer-focused role, mention this experience. Then, draw a connection between what you learned and how it will benefit you while working in a virtual setting.

      If you are entirely new to your career, that is okay too! Be honest that you are just getting started in your career. Discuss how your skills and characteristics will be an asset to Amazon when choosing to hire you. Amazon's interview process may include mock phone calls to role-play real-life scenarios you might encounter as a Virtual Customer Service Associate, allowing you to shine even if you don't have work experience to lean on.

      Written by Rachelle Enns on May 21st, 2021

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  • Diligence

    16. Amazon Virtual Customer Service Associates must be self-disciplined and organized. How do you keep yourself on track to meet demanding, fast-paced goals?

      How to Answer

      The interviewer wants to know that you have a plan in place to keep yourself organized in this fast-paced virtual position. They want to evaluate your time management skills and diligence when faced with prioritizing various urgent customer-related matters.

      Walk the interviewer through your process for mapping out your workload and assigning tasks by urgency. Perhaps you make to-do lists, diligently updated your calendar, or manage a color-coded agenda. Share whatever organization method works for you. Discuss your diligence in sticking with your plan and mention some of the approaches you take to remain self-disciplined in an autonomous virtual work environment.

      Written by Rachelle Enns on May 21st, 2021

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  • Diligence

    17. Amazon Virtual Customer Service Associates must maintain regular and reliable attendance. Do people consider you to be a solid person they can trust?

      How to Answer

      Depending on the region you are working from, you might be expected to work up to 60 hours per week from your home-based office. This type of employment agreement requires trust that you will be performing at your best under little supervision. Assure the interviewer that you are a person who is reliable and trustworthy. In addition to letting the interviewer know that you possess the right characteristics, consider telling a brief story that showcases these characteristics in action.

      Written by Rachelle Enns on May 21st, 2021

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  • Direct

    18. Amazon Virtual Customer Service Associates provide 24/7 support to customers worldwide. As a result, you will be working on a rotational schedule. Should we be aware of any restrictions to your availability?

      How to Answer

      Amazon job postings often state upfront that Warehouse Associates are expected to work long shifts, evenings, weekends, and holidays. If you haven't had a chance to clarify this location's scheduling needs, now would be the perfect time to ask. If you are expected to work 12-hour shifts, you should know that detail before openly agreeing to the work schedule. Be sure that you can meet Amazon's expectations 100% before committing.

      Written by Rachelle Enns on May 21st, 2021

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  • Job Satisfaction

    19. What do you know about the workplace culture at Amazon, and how is our approach a fit for you?

      How to Answer

      The interviewer would like to know that you have researched Amazon's culture before attending your interview. Company culture and fit is a critical factor when considering a new job. Assure the interviewer that you have put thought, research, and consideration into how Amazon's workplace culture will be a fit for you.

      Amazon describes its workplace like this: 'The customer is at the heart of everything we do. Amazon is a place where smart, passionate people obsess over customers and innovate on their behalf. Amazon has created more U.S. jobs in the last decade than any other company. These are jobs that pay at least $15 per hour, more than double the federal minimum wage. We also invest in employees' success. Amazon will spend over $700 million to provide free skills training to employees--helping them further their careers in tech and in-demand roles such as cloud computing.'

      Some of the categories that Amazon focuses on to ensure the best work experience include:

      - Competitive pay
      - Comprehensive employee benefits
      - Diversity, equity, and inclusion programs
      - Employee growth and opportunities
      - Free skills training

      Show the interviewer that you have researched the workplace and culture of the company and show enthusiasm by pointing out what excites you the most about working for Amazon.

      Written by Rachelle Enns on May 21st, 2021

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  • Performance

    20. How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?

      How to Answer

      The interviewer would like to know what you interpret as a fast turnaround for responding to your customers. If you aren't sure what an appropriate timeline may be, note how quickly you are responded to as a customer by Amazon's service team when you have an inquiry. If you are new to your career and aren't entirely sure what an acceptable timeline might be, consider asking the interviewer about Amazon's policies and expectations. For instance, you will want to avoid saying that an acceptable response time is 3 days when Amazon's expectations might be a 2-hour response time for all customer inquiries.

      Written by Rachelle Enns on May 21st, 2021

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  • Problem Solving

    21. Virtual Customer Service Associates are creative and analytical problem solvers with a passion for excellent customer service. Tell us about a time when you determined someone's needs and helped to provide an appropriate solution.

      How to Answer

      Amazon wants to hire a customer service professional who is a savvy problem-solver and feels passionate about delivering exceptional customer care. The interviewer wants you to tell them about 'a time when,' which means they seek a story-based example from your past. Think of a time when your problem-solving skills really wowed a customer, or consider a time when you solved a customer-related issue that your co-workers were struggling to repair.

      Once you have your example in mind, it's time to craft an engaging story-based response. To deliver an engaging story that is easy to follow, try using the STAR method. STAR is an acronym for Situation, Task, Action, Result.

      - Situation: Set the stage with the background information the interviewer needs to make sense of your story.
      - Task: Give the interviewer an idea of your role and responsibilities in this specific story.
      - Action: Offer a detailed description of the action steps you took to help the situation.
      - Result: Talk about the specific achievements and outcomes that resulted from your actions.

      Written by Rachelle Enns on May 21st, 2021

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  • Problem Solving

    22. Amazon Virtual Customer Service Associates strive to solve customers' problems the first time so that they can enjoy an effortless experience. What would you do if you were unable to solve a customer's problem right away?

      How to Answer

      Amazon is a customer-centric company that puts a great deal of effort into the joy and satisfaction of its customers. This means reducing customer-service response time and being efficient with problem-solving efforts. The interviewer wants to know which steps you will take to ensure that Amazon's customers are communicated within a timely manner that makes them feel valued.

      Perhaps you would ask a coworker who is more experienced than you for help. Maybe you would take time to explore resolution options while assuring the customer that you are proactive in finding a solution for them. Whatever your approach, show the interviewer that you are hyper-aware that customers expect instant communication and timely issue resolution.

      Written by Rachelle Enns on May 21st, 2021

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  • Problem Solving

    23. Amazon requires action-oriented, flexible problem-solvers who will assist customers in expediting orders and correcting post-sales problems. Talk about a time when you took immediate action to solve a problem for someone else.

      How to Answer

      Amazon Virtual Customer Service Associates need to be fast-thinkers who can solve customer problems and inquiries in a manner that leaves the customer feeling happy and supported. Walk the interviewer through your process when it comes to making quick decisions. Demonstrate that you are confident and able to react swiftly when an issue needs solving.

      The interviewer wants you to tell them about 'a time when,' which means they seek a story-based example from your past. To deliver an engaging story that is easy to follow, try using the STAR method. STAR is an acronym for Situation, Task, Action, Result.

      - Situation: Set the stage with the background information the interviewer needs to make sense of your story.
      - Task: Give the interviewer an idea of your role and responsibilities in this specific story.
      - Action: Offer a detailed description of the action steps you took to help the situation.
      - Result: Talk about the specific achievements and outcomes that resulted from your actions.

      If you have work experience, think of a time when you helped a customer or a co-worker by reacting quickly and thoughtfully. If you are new to your career, consider a time when you solved a problem in school, for your teammates, or in a volunteer capacity. It takes confidence to make quick decisions, and this skill will improve with experience.

      Written by Rachelle Enns on May 21st, 2021

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  • Problem Solving

    24. You will communicate in real time with customers through chat, and phone. How will you respond to a customer if you don't know the answer to their question?

      How to Answer

      Amazon does not expect perfection from you, and the interviewer is aware that you may not know the answer to every customer question. Show confidence and let the interviewer know that you will do your best to learn all the information relevant to your role. Then, talk about how you will handle instances where you do not have a clear answer ready for the customer.

      A good course of action in this situation would be to seek the correct information for the customer by consulting with a co-worker or leader who may have the right answer. Let the interviewer know that you would not just guess or 'wing it' to satisfy the customer.

      Written by Rachelle Enns on May 21st, 2021

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  • Stress

    25. Tell us about a time you successfully coped under stress.

      How to Answer

      The role of an Amazon Virtual Customer Service Associate can be stressful because it's fast-moving, every customer inquiry you take is different from the next, and the workweek expectations can be up to 60 hours per week depending on your location. Also, you will be working from a home-based office, managing a balance between work and personal life. For these reasons, the interviewer wants to hear evidence that you can cope with stress healthily and professionally.

      The interviewer wants you to tell them about 'a time when,' which means they seek a story-based example from your past. To deliver an engaging story that is easy to follow, try using the STAR method. STAR is an acronym for Situation, Task, Action, Result.

      - Situation: Set the stage with the background information the interviewer needs to make sense of your story.
      - Task: Give the interviewer an idea of your role and responsibilities in this specific story.
      - Action: Offer a detailed description of the action steps you took to help the situation.
      - Result: Talk about the specific achievements and outcomes that resulted from your actions.

      Written by Rachelle Enns on May 21st, 2021

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  • Tough

    26. Amazon's Virtual Customer Service Associates are empowered and expected to think like owners. What does thinking like an owner mean to you?

      How to Answer

      Jeff Bezos, the founder, and CEO of Amazon, often says that he wants Amazon employees to think like owners. When employees think like owners, they care about the company's success, are more likely to stay longer, and advocate for the company. Amazon encourages this ownership mentality in its employees by offering stocks, bonuses, continued education opportunities, and more. Express to the interviewer that you understand the concept of thinking like an owner and what it means to you. Be sure to describe how you will act as an owner when hired by Amazon.

      Written by Rachelle Enns on May 21st, 2021

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  • Work From Home

    27. Amazon Virtual Customer Service Associates operate with minimal hands-on support from management. How will you motivate yourself to remain proactive with little face-to-face supervision?

      How to Answer

      Most of us have days where it's hard to muster up the motivation to have a super productive workday. These days can feel amplified when working from home with minimal direct supervision. The interviewer wants to know that you can keep yourself active, productive, and efficient despite a lack of supervision. Show that you can regulate yourself without being micromanaged. When approaching a productivity question, it can be easy to be over-optimistic; however, an approach of infinite optimism may not seem genuine or realistic. Be honest, upfront, and practical. Even the most disciplined person is not motivated 100% of the time. What matters the most is knowing how to give yourself a motivational check-in and return to your important tasks.

      Written by Rachelle Enns on May 21st, 2021

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  • Work From Home

    28. Do you have any questions or concerns about working from a home-based location?

      How to Answer

      If you are new to a home-based work situation, it's completely okay to have reservations about certain aspects of this unique work arrangement. The interviewer wants you to reveal any hesitations, and they want to see that you are prepared for the realities that come with a home-based work environment. Be honest about any questions you have regarding a work-from-home arrangement. Ask thoughtful questions if you have them, and present yourself as confident in your ability to succeed as a Virtual Customer Service Associate.

      Written by Rachelle Enns on May 21st, 2021

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  • Work From Home

    29. Virtual Customer Service Associates require a desktop or laptop computer system, familiarity with Windows 7, Microsoft Outlook, and Internet Explorer. Do you have the tech, tools, and knowledge needed to succeed in this role?

      How to Answer

      When taking on a virtual role with Amazon, it is your responsibility to ensure that you have the tools you need to perform the job successfully. For a Virtual Customer Service Associate, this means having a working computer, the right programs, and a reliable internet connection. You can keep your answer straightforward by expressing that you are prepared with everything that you need for this position. Give the interviewer a detailed list of the tools you have and your level of competency in the programs and systems mentioned.

      Written by Rachelle Enns on May 21st, 2021

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  • Work From Home

    30. Virtual Customer Service Associates work from a home-based location approved by Amazon. Is your home set up to help you deliver your best in productivity and quality?

      How to Answer

      Amazon outlines in their Virtual Customer Service Associate job postings that it is your responsibility to ensure uninterrupted internet connectivity and an interruption-free work environment. If hired, the interviewer needs to know that you are set up with a computer and a reliable internet connection, ensuring you can do the job seamlessly. It's expected that you come to your interview prepared and ready to start with the right tools immediately. Your answer to this question can be straightforward, but it's best to give more details than a basic 'yes' answer.

      Your tech and tools are significant factors when it comes to work-from-home success. For this reason, the interviewer wants to know that you have put critical thought into your dedicated workspace and essential equipment. Discuss your computer system, internet connection, and comfortability with specific apps, platforms, software, and tech. You can talk about how you have arranged your workspace and how you are ready for remote work success. Show that you are prepared to rely on the tech and tools needed to fit into this role and do a fantastic job!

      Written by Rachelle Enns on May 21st, 2021

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