Customer Service Manager Mock Interview
Master 30 Customer Service Manager interview questions covering team leadership, escalation handling, and metrics-driven decisions.
Question 7 of 30
Who do you look to for advice on customer service, leadership, and best business practices?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Initially, I will look to my management team as well as the company training and resources available to me. I will also lean on what I learned as a student, obtaining my degree in business management. As I grow in my role and require more variety in my learning, I will look to podcasts and audiobooks, which are among my favorite ways to learn and gain new skills."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Every leader should have at least one stable influence that helps to guide their leadership approach. For you, as a Customer Service Manager, this could be a supervisor of the past or present, a business-minded author or influencer whom you admire, or someone who has mentored you along the way. Discuss who you look to for advice and influence, and mention at least one crucial thing you have learned from them in the past.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a few positive influences that I lean on when it comes to business and leadership. When I first began my career in customer service, I had an exceptional manager who taught me the value of the customer and how to extend my patience in trying situations such as customer disputes. Today, I read a lot of business books from esteemed business authors such as Robin Sharma and Jim Collins. Most recently, I learned the differences between what makes a person a good manager versus an impactful leader. The differentiators include being willing to pass the torch, actively grow my teams' skills, and accept when I take a misstep as a leader."
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