Who do you look to for advice on customer service, leadership, and best business practices?

Every leader should have at least one stable influence that helps to guide their leadership approach. For you, as a Customer Service Manager, this could be a supervisor of the past or present, a business-minded author or influencer whom you admire, or someone who has mentored you along the way. Discuss who you look to for advice and influence, and mention at least one crucial thing you have learned from them in the past.

"I have a few positive influences that I lean on when it comes to business and leadership. When I first began my career in customer service, I had an exceptional manager who taught me the value of the customer and how to extend my patience in trying situations such as customer disputes. Today, I read a lot of business books from esteemed business authors such as Robin Sharma and Jim Collins. Most recently, I learned the differences between what makes a person a good manager versus an impactful leader. The differentiators include being willing to pass the torch, actively grow my teams' skills, and accept when I take a misstep as a leader."