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Customer Service Manager Mock Interview

Question 7 of 30 for our Customer Service Manager Mock Interview

Customer Service Manager was written by and updated on February 26th, 2021. Learn more here.

Question 7 of 30

Have you ever worked with a CRM or client management software?

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Advice and Examples: Have you ever worked with a CRM or client management software? For a Customer Service Manager Interview Question.

  1. 7.

    Have you ever worked with a CRM or client management software?

      How to Answer

      This question is a simple one to answer if you have a good memory! Before your interview, you should jot down the names of all the software and programs that you have used in your current and previous roles. Be prepared to discuss the tools with which you are most experienced. Once you have this list, you can also add these details to your resume.

      Some of the most popular CRM's include:

      - Zoho
      - Oracle
      - HubSpot
      - Salesforce
      - NetSuite
      - Microsoft Dynamics

      Rachelle's Answer

      "I have approximately two years of experience with Zoho CRM, and it's Google integration. I see in your job posting that you use Salesforce, which I am confident that I can learn quickly and then train my new team members on the foundations of its use. I am a quick study and am confident I could learn to navigate your system quickly."

      Rachelle's Answer

      "I am savvy on our point of sale systems but have not worked with a specific CRM in the past. If you would like to share with me the programs you use here, I would love to take the initiative and watch some online tutorials on the program."