How to Answer: What customer engagement strategy is the most rewarding for you?
Advice and answer examples written specifically for a Customer Service Manager job interview.
9. What customer engagement strategy is the most rewarding for you?
How to Answer
Customer engagement means encouraging conversation, feedback, and shared experiences from your client base. Share with the interviewer the types of customer engagement you have experience in, and in which methods you prefer to train your staff.
Written by Rachelle Enns on February 26th, 2021
Entry Level
"I believe that reading the feedback left by customers on social media will be an excellent way to pivot our service and engagement strategy when needed. Whenever possible, I will contact customers directly to let them know that we took their suggestion to heart and are making changes."
Written by Rachelle Enns on February 26th, 2021
Answer Example
"Training my team to do whatever it takes to right any wrongs, and having that mantra public on our website, has done wonders for our customer engagement. Approaching our errors with openness and transparency is another very effective strategy for our business. I started my career at a call center that made customer service their complete obsession. Everything was for the customer, and then the bottom line came second. They did not track call times, nor have major consequences for going off-script. All they wanted was a happy customer in the end. This strategy worked well for me, and I appreciated their tenacity when it came to customer engagement. I like t take this strategy and mindset with me now, as a customer service manager."
Written by Rachelle Enns on February 26th, 2021