Have you ever helped to implement a significant company change in one of your past roles?

The interviewer would like to know that you can take initiative in the workplace and that you are happy being an engaged part of your company and team. Perhaps a new company policy was coming into place, and you helped to execute some changes. Maybe a new employee benefits program was introduced, or new software was implemented. In your example, be specific about what you did and the impact your actions had - whether short or long term.

"In my current position, I reorganized an important part of the sales process. The process went from a free-for-all where customer service reps were assigned randomly to a streamlined process. Not only did this change create a more organized team mentality, but the reps felt more dedicated to the service calls assigned to them. Our customer satisfaction numbers increased by nearly 35% in the first three months."