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Customer Service Manager Mock Interview

Question 6 of 30 for our Customer Service Manager Mock Interview

Customer Service Manager was updated by on March 31st, 2021. Learn more here.

Question 6 of 30

When you are ready to promote a team member, what factors to you consider?

As a Customer Service Manager, you may have the authority to promote your top-performing team members. The interviewer wants to know that you are skilled when it comes to recognizing the accomplishments of others and discerning when that performance deserves a reward. Think back to the people you have promoted recently. Try to uncover common factors that made these employees successful.

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How to Answer: When you are ready to promote a team member, what factors to you consider?

Advice and answer examples written specifically for a Customer Service Manager job interview.

  • 6. When you are ready to promote a team member, what factors to you consider?

      How to Answer

      As a Customer Service Manager, you may have the authority to promote your top-performing team members. The interviewer wants to know that you are skilled when it comes to recognizing the accomplishments of others and discerning when that performance deserves a reward. Think back to the people you have promoted recently. Try to uncover common factors that made these employees successful.

      Written by Rachelle Enns on February 26th, 2021

      Entry Level

      "I know that I have earned a promotion when I have built a steady history of showing up for my team, being reliable, exercising good judgment, and positioning myself as a positive-minded team member. These are all factors that I would look for when considering granting a promotion. I am also highly analytical, and I would look to performance metrics as well."

      Written by Rachelle Enns on February 26th, 2021

      Answer Example

      "When I feel it may be time to promote a team member, I take a multi-faceted approach. I look at their attendance and reliability, as well as their performance metrics of the past 6-12 months. I look at the feedback they have received from their peers as well as what our customers are saying. I also make sure they are professionally ready for more responsibility, and most of all - that they want the promotion."

      Written by Rachelle Enns on February 26th, 2021