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Customer Service Manager Mock Interview

Question 13 of 30 for our Customer Service Manager Mock Interview

Customer Service Manager was written by and updated on February 26th, 2021. Learn more here.

Question 13 of 30

When you are ready to promote a team member, what factors to you consider?

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Advice and Examples: When you are ready to promote a team member, what factors to you consider? For a Customer Service Manager Interview Question.

  1. 13.

    When you are ready to promote a team member, what factors to you consider?

      How to Answer

      As a Customer Service Manager, you may have the authority to promote your top-performing team members. The interviewer wants to know that you are skilled when it comes to recognizing the accomplishments of others and discerning when that performance deserves a reward. Think back to the people you have promoted recently. Try to uncover common factors that made these employees successful.

      Rachelle's Answer

      "When I feel it may be time to promote a team member, I take a multi-faceted approach. I look at their attendance and reliability, as well as their performance metrics of the past 6-12 months. I look at the feedback they have received from their peers as well as what our customers are saying. I also make sure they are professionally ready for more responsibility, and most of all - that they want the promotion."

      Rachelle's Answer

      "I know that I have earned a promotion when I have built a steady history of showing up for my team, being reliable, exercising good judgment, and positioning myself as a positive-minded team member. These are all factors that I would look for when considering granting a promotion. I am also highly analytical, and I would look to performance metrics as well."