When you are ready to promote a team member, what factors to you consider?

As a Customer Service Manager, you may have the authority to promote your top-performing team members. The interviewer wants to know that you are skilled when it comes to recognizing the accomplishments of others and discerning when that performance deserves a reward. Think back to the people you have promoted recently. Try to uncover common factors that made these employees successful.

"When I feel it may be time to promote a team member, I take a multi-faceted approach. I look at their attendance and reliability, as well as their performance metrics of the past 6-12 months. I look at the feedback they have received from their peers as well as what our customers are saying. I also make sure they are professionally ready for more responsibility, and most of all - that they want the promotion."