Advice and Examples: When you are ready to promote a team member, what factors to you consider? For a Customer Service Manager Interview Question.
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When you are ready to promote a team member, what factors to you consider?
How to Answer
As a Customer Service Manager, you may have the authority to promote your top-performing team members. The interviewer wants to know that you are skilled when it comes to recognizing the accomplishments of others and discerning when that performance deserves a reward. Think back to the people you have promoted recently. Try to uncover common factors that made these employees successful.
Rachelle's Answer
"When I feel it may be time to promote a team member, I take a multi-faceted approach. I look at their attendance and reliability, as well as their performance metrics of the past 6-12 months. I look at the feedback they have received from their peers as well as what our customers are saying. I also make sure they are professionally ready for more responsibility, and most of all - that they want the promotion."
Rachelle's Answer
"I know that I have earned a promotion when I have built a steady history of showing up for my team, being reliable, exercising good judgment, and positioning myself as a positive-minded team member. These are all factors that I would look for when considering granting a promotion. I am also highly analytical, and I would look to performance metrics as well."