What is the biggest challenge your current team faces, and what are you doing to alleviate the situation?

How to Answer
Entry Level
Answer Example

This question will reveal to the hiring authority exactly how you react in the face of a challenge, and the type of action that you feel is appropriate as a Customer Service Manager. The query will also give the interviewer a solid idea of the kind of challenges you face in your current position. Take the time to walk the interviewer through a recent problem your team has encountered. Be sure to include details on the action that you took and include the resolution.

"My employer recently changed over our point of sale system, which left many staff members confused when it came time to process complicated transactions such as split payments and refunds. To cope with this, I created a quick cheat sheet that I taped to every till. This cheat sheet included step-by-step instructions for these types of transactions. Although I am not in a management role now, I am the most tech-savvy of my group, so I thought I should take the lead on helping others. These cheat sheets sped up our work at the tills, getting our customers through at a faster rate."

"The biggest challenge that my team faced recently was a recall put out by one of our largest manufacturers. Our location had sold around 500 of the recalled items in the past six months, so we had a lot of backtracking to do. We called and emailed customers and put up noticed inside our store. As per corporate policy, we offered full refunds for any returned product. I made sure that my team felt ready to handle the flood of complaints and negativity, and trained them on using positive language when interacting with a customer who was inconvenienced by the recall. The project recently wrapped up, and we were able to make the best of the situation. I believe this situation made us closer as a team."

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How to Answer: What is the biggest challenge your current team faces, and what are you doing to alleviate the situation?

Advice and answer examples written specifically for a Customer Service Manager job interview.

28. What is the biggest challenge your current team faces, and what are you doing to alleviate the situation?

How to Answer

This question will reveal to the hiring authority exactly how you react in the face of a challenge, and the type of action that you feel is appropriate as a Customer Service Manager. The query will also give the interviewer a solid idea of the kind of challenges you face in your current position. Take the time to walk the interviewer through a recent problem your team has encountered. Be sure to include details on the action that you took and include the resolution.

Written by Rachelle Enns on February 26th, 2021

Entry Level

"My employer recently changed over our point of sale system, which left many staff members confused when it came time to process complicated transactions such as split payments and refunds. To cope with this, I created a quick cheat sheet that I taped to every till. This cheat sheet included step-by-step instructions for these types of transactions. Although I am not in a management role now, I am the most tech-savvy of my group, so I thought I should take the lead on helping others. These cheat sheets sped up our work at the tills, getting our customers through at a faster rate."

Written by Rachelle Enns on February 26th, 2021

Answer Example

"The biggest challenge that my team faced recently was a recall put out by one of our largest manufacturers. Our location had sold around 500 of the recalled items in the past six months, so we had a lot of backtracking to do. We called and emailed customers and put up noticed inside our store. As per corporate policy, we offered full refunds for any returned product. I made sure that my team felt ready to handle the flood of complaints and negativity, and trained them on using positive language when interacting with a customer who was inconvenienced by the recall. The project recently wrapped up, and we were able to make the best of the situation. I believe this situation made us closer as a team."

Written by Rachelle Enns on February 26th, 2021

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