This question will reveal to the hiring authority exactly how you react in the face of a challenge, and the type of action that you feel is appropriate as a Customer Service Manager. The query will also give the interviewer a solid idea of the kind of challenges you face in your current position. Take the time to walk the interviewer through a recent problem your team has encountered. Be sure to include details on the action that you took and include the resolution.

"The biggest challenge that my team faced recently was a recall put out by one of our largest manufacturers. Our location had sold around 500 of the recalled items in the past six months, so we had a lot of backtracking to do. We called and emailed customers and put up noticed inside our store. As per corporate policy, we offered full refunds for any returned product. I made sure that my team felt ready to handle the flood of complaints and negativity, and trained them on using positive language when interacting with a customer who was inconvenienced by the recall. The project recently wrapped up, and we were able to make the best of the situation. I believe this situation made us closer as a team."