What is the biggest challenge your current team faces, and what are you doing to alleviate the situation?

This question will reveal to the hiring authority exactly how you react in the face of a challenge, and the type of action that you feel is appropriate as a Customer Service Manager. The query will also give the interviewer a solid idea of the kind of challenges you face in your current position. Take the time to walk the interviewer through a recent problem your team has encountered. Be sure to include details on the action that you took and include the resolution.

"The biggest challenge that my team faced recently was a recall put out by one of our largest manufacturers. Our location had sold around 500 of the recalled items in the past six months, so we had a lot of backtracking to do. We called and emailed customers and put up noticed inside our store. As per corporate policy, we offered full refunds for any returned product. I made sure that my team felt ready to handle the flood of complaints and negativity, and trained them on using positive language when interacting with a customer who was inconvenienced by the recall. The project recently wrapped up, and we were able to make the best of the situation. I believe this situation made us closer as a team."