Customer Service Manager Mock Interview

Question 21 of 30 for our Customer Service Manager Mock Interview

Customer Service Manager was written by and updated on February 26th, 2021. Learn more here.

Question 21 of 30

How do you define good customer service?

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Advice and Examples: How do you define good customer service? For a Customer Service Manager Interview Question.

  1. 21.

    How do you define good customer service?

      How to Answer

      Excellent customer service goes beyond doing as expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need.

      Be sure to echo the jargon used on the company website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief, but ensure that it packs a punch.

      Rachelle's Answer

      "Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."

      Rachelle's Answer

      "I define good customer service as actively seeking out opportunities to give the customer a better experience than they expected to receive. If we can change our customer's day, for the better, then my team and I have done our job in delivering exceptional customer service."