What is your favorite management tool, and how does it help you to achieve your goals?

There are a plethora of management tools available in customer service today. The hiring authority wants to see that you are in-the-know when it comes to the tools available to you. The interviewer is also interested in knowing if you are tech-savvy and if you embrace these tools. Before your interview, try to find out which tools the hiring company leans on the most. Discuss your level of knowledge in these tools, or your willingness to learn.

"My favorite management tool right now is Salesforce, hands down. I can track nearly every KPI desired and can access the database from anywhere. This tool has helped to keep my team on track and has boosted our productivity and increased our customer satisfaction numbers significantly. I saw in your job posting that you use Salesforce for your service team as well. I'm thrilled to know that I can continue to utilize this great tool should I be offered this position."