"When I was a junior retail sales representative, I experienced a floor manager who watched my every move and micromanaged me. It was unnerving and did not help my performance. For this reason, I would first ask my team members what their experiences have been in the past, related to micromanagement. It's important that, as a Customer Service Manager, I am on top of everything; however, I will never make a staff member feel they are not trusted. Instead, I would explain that I prefer to coach and mentor and make myself openly available for help and learning opportunities."