Talk about the last time you managed a conflict between two team members.

This 'tell me about a time' question will require a specific answer from you, so be prepared to tell an engaging story! Focus on any internal conflict you have encountered on your team. Be sure to set the stage of your account, discuss the action you took, what you did to resolve the situation, and the overall outcome.

"I recently had two team members fighting over their holiday time. In retail, we cannot allow a lot of overlap when taking vacation time during peak seasons. The newer employee requested the time off first, while the more seasoned employee felt she should be granted the time because of seniority. I agreed with neither of them and rather sent them on a mission. I told each person that I could grant their time off requests if they found someone to cover their shifts during their time away. In the end, they were each able to find a willing coworker to cover their shifts, and so I accepted their time off requests."